# Uber Freight — user reviews > 123 indexed App Store user reviews of Uber Freight by Uber Technologies, Inc., rated 4.80/5 from 12,546 ratings. - Source: https://appshunter.io/ios/app/uber-freight/id1183931851/reviews - App overview in markdown: https://appshunter.io/ios/app/uber-freight/id1183931851.md - Rating breakdown: 5★ 11,478 · 4★ 348 · 3★ 117 · 2★ 78 · 1★ 525 ## What do users think of Uber Freight? Overall sentiment: negative **Pros** - ⭐ Easy to use app - 💰 Quick payments - 📞 Good customer support **Cons** - 🔍 Unreliable load visibility - 🤖 Poor communication from non-English speaking support - ⏱️ Lengthy wait times for support - 🚫 Unfair detention policies - 💰 Low and inconsistent rates **Commonly reported bugs** - App crashes and freezes - Disappearing loads and incorrect load information - Tracking issues and location data sharing concerns **Most requested features** - Ability to bid on loads - Improved load search filters - Easier detention claim process - Ability to upload documents without camera access ## Newest reviews (14 of 123) ### 2/5 — Q3 2025 IFTA REPORT SEENS WRONG *2025-10-15, version 2.173.10000* Q3 2025 IFTA REPORT SEEMS WRONG as the report in “IFTA Totals by State” includes both Diesel and DEF gallons. ### 1/5 — Just a messenger… *2025-07-11, version 2.167.10000* I wouldn’t recommend signing up for Quick Pay. It’s just waist of money. They even can’t approve the paperwork in one day or two sometimes. Usually it takes 4-5 days to get paid. But expect whole week if you get unloaded on Thursday. Documents approved on Monday and plus 2 days after that. Expect to get paid on Thursday or even Friday. ### 1/5 — Cada día peor *2025-04-25, version 2.159.10000* Llevo trabajando con Uber mas de 8 años y la verdad es una desepcion lo que está pasando ultimamente con está compañía, de hacer varias cargas en una semana pase a hacer una o ninguna, los precios mas bajos del Mercado, para poner una oferta se ha vuelto un problema, para pagar las detenciones peor es una pena pero si siguen asi voy a desintalar la aplicacion ### 2/5 — no notifications *2025-04-21, version 2.159.10000* notifications don’t work ### 1/5 — Reliably unreliable *2025-02-19, version 2.156.10000* Used them twice, and it was the exact same experiment both times. Schedule a pick up, no one shows up, reschedule, no one shows, call and complain, assure me it will get picked up… doesn’t, shipment gets canceled, book the shipment again, schedule the pick up, no one shows up, eventually move on to a real logistics company and actually get the product shipped. 0/10 save yourself the frustration and skip this app ### 1/5 — Basura *2025-02-13, version 2.156.10000* Está es la compañía más mala con la que se puede trabajar,te le ponen propuesta a una carga y si es de 1000 te dan 1010,nada más dando migajas y ellos echando en sus bolsillos el sudor de uno,si tienes un problema el equipo según ellos te pelotean como títere y nunca te resuelven el problema y todos te dan la misma respuesta deja consultarlo con el equipo,basta ya de mentiras y engaños ponen las cargas malísimas y encima no se cansan de meterles libras hasta cuando por dios empezaron muy bien hace unos años atrás pero ya lo echaron a perder con sus avaricias y lo peor es q es a costillas del q de verdad trabaja 😡😡😡por eso no la recomiendo ni a mi peor enemigo ### 1/5 — Payment issues *2025-02-10, version 2.156.10000* Very bad experience.. I delivered 2 loads and my payment speed is 2 days and 2.5% fees… but still it’s 10+ days and I didn’t receive my load money. ### 2/5 — Search *2025-02-06, version 2.156.10000* Lot of glitches ### 1/5 — Just a messenger… *2025-01-13, version 2.154.10000* Uber Freight it’s not a brokerage company. It’s a Messenger for shippers.They cannot resolve any issues themselves. They will not pay the accessorial if the shipper does not pay them. I already have unpaid TONU for one of their loads because Uber Freight didn’t provide correct pickup number and (as the guys mentioned in the feedbacks) Uber Freight Support team somewhere in the third class country, with rooster crowing in the background, couldn’t provide any pickup number. The worst scenario is if receiver leaves some product in the trailer even if it is a overage. It will take forever because Uber Freight just a Messenger. They test carrier patience until carrier throw away the product because it can’t afford to lose so much time. ( I guess that’s the goal what Uber Freight or Shipper are pursing) New carriers must specify a time period for resolving the issue before signing agreement with Uber Freight preventing themselves from being turned into scapegoats. Unloaded Thursday 20:00. Receiver left 60 cases (overage) in the trailer. Today is Monday Morning. Sent new request to solve this issue . 2 hours passed- no response. ### 1/5 — I wish I had something nice to say *2025-01-08, version 2.153.10000* I used to think TQL and CHR apps were bad. But that was only until I started using the UBER FREIGHT APP a couple of months ago and if I could sum it up with one word, I’d say it’s a “HEADACHE”. My favorite feature is “NOTHING” and the one feature that I absolutely dislike the most is “NOTIFICATIONS” - amongst others, of course. If you set ALERTS from City A to City B and also for City A to City C, if there aren’t loads available from City A to City B, the app still shows loads from City A to City C for that criteria. And to make things worse, it keeps showing FLATBED and REEFER loads on the HOME PAGE for some reason. I was very close to accidentally booking a flatbed load the other day but caught my mistake right in time. Why would you show me flatbed or reefer loads when I have clearly ONLY selected VAN? Also, why is there no option to save my TRUCK and TRAILER numbers, including the type of equipment I have, in the app? To make things worse like they weren’t bad already, if there’s a new load from City A to City C, it will get added to the City A to City B list and you will get a notification for that too. So if there are 20 new loads added to the City A to City C list, you will get a total of 40 new notifications. Then there are times when the app automatically turns off notifications on. Maybe I didn’t want those 20 useless notifications to begin with? so this isn’t that big of an issue. In addition to that, there is no way to upload a .PDF file as a BOL or POD. Only option is to give the app access to CAMERA (totally unnecessary) when all you should have to do is be able to give them access to a limited number of photos and files. And if the POD is 1+ page, an option to upload a .PDF file instead of having to sit there and sort through and upload 3-4-5 pages. No other broker requires tracking to be kept “ON” 24/7 to be able to use their app. I understand that as a requirement if I’m on a load, and even then, it should be limited to no more than 6 hours before the load pick-up time. Of course they ask us to keep tracking on, in the background, at all times, 24/7, keep the app open when on a load, and keep your phone plugged in. My phones battery capacity has gone from 95% to 85% in less than a month because of the constant battery draining and re-charging. UBER FREIGHT has dozens of developers with all sorts of skill sets at their disposal yet they somehow fail to develop an app that actually has the Owner Operator/Drivers best interests in mind and not what these developers think is cool. What boggles my mind is how lame this app is yet it has an almost 5 Star Rating, from thousands of users. ### 1/5 — No advance warning of change *2024-11-25, version 2.133.10000* They changed the app to a new version with no advanced info and now I am unable to get on the load board and the thing about it is I had booked 2 loads before the changes and I have been trying to get to the older app and they have removed it all together what a way to treat it carrier who has work with them for about a year ### 1/5 — Crooks *2024-11-20, version 2.151.10000* Booked a rate for one price uber contacted me 2 days later and said that the load was booked while the app was glitching not my problem they also lied about the rate that was posted not going to work with these crooks again ### 1/5 — App Crashes *2024-10-29, version 2.150.10001* App doesn’t work on the iPad for some reason, it keeps crashing and closing out. ### 1/5 — Unprofessional and cheep broker *2024-10-09, version 2.145.10000* I book load from West Sacramento to Stockton dollar tree my appointment was 5am morning when I checked in they said this load is drop trailer load and you have to drop your trailer more then 2 weeks they said uber send 5 trucks with same issue then I call Uber and they said wait 1 more hour now Almost 6 hours and still waiting . ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-05-12, version 2.187.10000* Uber your ai is a joke. ### 1/5 — Useless *2026-05-01, version 2.185.10000* I’m extremely frustrated with Uber Freight. They denied our detention request three times, even though we followed proper procedure and called multiple times when issues came up during the load. There was clear delay, but instead of resolving it fairly, they keep making excuses. Communication is another big problem. Many of the reps don’t understand basic English, which makes it very hard to explain urgent load issues. When you’re dealing with time-sensitive freight, this kind of communication gap is unacceptable. We do our job as a carrier, but it feels like they don’t support drivers or respect our time. This is not the first time this has happened, and it’s getting worse. Overall, very disappointing experience. Carriers deserve better transparency, better communication, and fair detention pay. Also fake reviews from there own works from other countries ### 1/5 — Cheapest & not in favor small trucking *2026-03-06, version 2.182.10000* It in favor of Shipping then own profile not for single truck ### 1/5 — Overall quality of app is a “D-“ *2026-02-04, version 2.180.10000* -Customer service- F, hardly ever get issues resolved -Loads Type- F, all loads are max out on weight and take forever to unload at receivers -Detention Pay- F, uber freight will do anything possible to keep from paying out detention or TONU -App it’s self- B, very user friendly and easy to manage but the location tracker will glitch out most times which will cause issues regarding loads ### 1/5 — Driver *2026-01-25, version 2.179.10000* Uber steal money very bad ### 1/5 — Reject pilots *2025-10-21, version 2.174.10000* One of the poorest and bad company I heard in Trucking industry Uber my driver stuck with them with three pilot is rejected by receiver because is the wrong product on their helper and customer is really bad service. Please don’t work with them. He’s mentally upset to my driver and the dispatcher and all company. They don’t care about your time. They’re holding my truck for seven days and paying 250 per day. Already pay to my Driver 200 and Nike and he’s staying for seven days. Imagine that he feel like a jail and then don’t reply to your email as well. Please stay away from this biggest scammer in the trucking industry ### 1/5 — TONU issue *2025-10-17, version 2.174.10000* I have two trucks eligible for TONU, and I still haven’t received my refund. Support has been very slow and unprofessional. This is unacceptable — Uber Freight must resolve TONU payments immediately and pay carriers on time. ### 1/5 — Trained to no pay TONU or detention *2025-09-14, version 2.171.10000* Bunch of crooks trained to no pay TONU or detention. We o/o are the ones that paid for the equipment,insurance, permits,fuel, tolls, our time, wear and tear, stress, risking our life’s etc and lil uber freight want 45 plus percent of the loads?????? Really, until when will gonna fight against this bunch of thieves, robbers, crooks, villains etc I STOP booking load from this thieves for that reason. Drivers give your self some respect and let’s all take down this crooks by not booking loads from them. It will hurts them really quick and they will learn and be the example for other brokers to not play with our money. ### 1/5 — . *2025-08-13, version 2.169.10000* Bunch of jokers on support system makes this app ugly ### 1/5 — Bad Coustmor service *2025-08-13, version 2.169.10000* 0 start for Coustmor service ## Most praised reviews (10 highest-rated) ### 5/5 — Matt *2026-08-06, version 2.194.10000* Heavy loads but some time ok ### 5/5 — Owner *2026-07-20, version 2.192.10000* Please open my account ### 5/5 — Driver *2026-06-29, version 2.190.10000* Keep good work ### 5/5 — I phone 14 *2024-11-12, version 2.151.10000* This app doesn’t work on my iPhone please fix ### 5/5 — Problem with the app *2024-10-28, version 2.149.10000* The app is closing by itself on the iPad ### 5/5 — CEO *2024-10-18, version 2.149.10000* Good ### 5/5 — Kp *2024-08-31, version 2.143.10000* Great job ### 5/5 — Giza *2024-08-08, version 2.141.10000* Easy to use the Uber Freight app to bid, to book loads and to manage booked loads control arrivals and delivery. ### 5/5 — Uber have a excellent service *2024-07-10, version 2.139.10000* Comenicaton is alsogood ### 5/5 — EEN TRANSPORT CORP *2024-07-05, version 2.139.10000* lo maximo en todo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*