# Ubiquitous

> Ubiquitous (iPhone/iPad app by SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED.)

- Source: https://appshunter.io/ios/app/ubiquitous/id6759902969 (this page in markdown: same URL + `.md`)
- Developer: [SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/1815930017)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 16.0 · 54 MB
- Languages: English
- Released: 2026-04-09
- Data updated: 2026-06-05
- User reviews in markdown: https://appshunter.io/ios/app/ubiquitous/id6759902969/reviews.md

## What is Ubiquitous?

OCS Ubiquitous Helpdesk: Streamline Support Anytime, Anywhere

The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access.

Why Choose OCS Ubiquitous Helpdesk?

- 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees.

- User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking.

- Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting.

- Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows.

For Customers/End-Users:
- Create Service Requests Anytime, Anywhere:
Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions.
Attach relevant documents (e.g., images, PDFs) for faster resolution.

- Track and Manage Tickets:
Monitor the status of raised tickets in real time.
Reopen tickets if unresolved or unsatisfied.

- Provide Feedback:
Share ratings and suggestions to help improve services.

For Employees/Managers:
- Efficient Ticket Management:
Submit, assign, and track tickets for technicians.
Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations.

- Asset Management:
Maintain and update asset information for better resource tracking.

- Collaborate with Comments:
Add internal notes or comments to tickets for team coordination.

- View Customer Requests:
Check the status of all customer-raised requests in one place.

For Technicians:
- Real-Time Ticket Alerts:
Receive instant notifications for new or high-priority tickets.

- Prioritize and Resolve:
Track open and high-priority tickets for efficient workflow management.

- Update and Document:
Add resolutions, observations, and future notes for customers.
Reference historical ticket data for quicker troubleshooting.

- Seamless Communication:
Engage with customers through in-app updates and comments.

Key Features:
- OTP & Credential Login: Secure and easy access.
- Multi-Department Support: Assign tickets to the right team.
- Attachment Support: Upload documents for context.
- Feedback System: Improve services with customer input.
- Real-Time Notifications: Stay updated on ticket progress.
- Historical Data Access: Reference past tickets for better solutions.

Who Is This App For?

- Businesses looking to streamline their customer/IT support.
- Technicians who need mobile access to tickets and resolutions.
- Employees who want to raise or track service requests effortlessly.
- Managers who require real-time oversight of helpdesk operations.


## Version history (last 5 releases)

### 2.0.5 — 2026-06-05

UI Update

### 2.0.4 — 2026-05-18

Bug Fix

### 2.0.3 — 2026-05-08

Bug Fix

### 2.0 — 2026-04-10

UI Changes

### 1.0 — 2026-04-09

No release notes.

## More apps by SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED

- [IRBS_FSE](https://appshunter.io/ios/app/irbs-fse/id1292549068)
- [Smart Tree](https://appshunter.io/ios/app/smart-tree/id1579529088)
- [Scaledata](https://appshunter.io/ios/app/scaledata/id6746528423)
- [IRAPP_new](https://appshunter.io/ios/app/irapp-new/id6757076527)

All apps by SIXTH ENERGY TECHNOLOGIES PRIVATE LIMITED: https://appshunter.io/developer/1815930017

## Related topics

[iubito](https://appshunter.io/ios/topics/iubito)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*