# UBL UK - Mobile Banking — user reviews > 39 indexed App Store user reviews of UBL UK by UNITED NATIONAL BANK LIMITED, rated 5.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/ubl-uk-mobile-banking/id1533067831/reviews - App overview in markdown: https://appshunter.io/ios/app/ubl-uk-mobile-banking/id1533067831.md - Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (14 of 39) ### 1/5 — Very slow *2025-04-17, version 9.0.1* I’ve never seen a bank take so long to respond to queries or transfer money in They have had my virgin money isa transfer for a few days and it’s still not registering on the account. Impossible to get through to them either unless you complain ### 1/5 — Very poor App *2025-04-11, version 9.0.1* Not even worth 1 star but I have had to give it 1 to submit this review - It regularly locks up, logs out or is in its almost daily ‘maintenance’ routine so ‘not available’ Probably the worst banking app I’ve ever used and I have many of the major credit cards and bank apps - It is not intuitive to use and details of accounts vague. The developer clearly doesn’t use their own product as they would never put garbage out like this if they did! Also UBL do not appear to answer messages despite their ‘3 working days response’ comment - avoid!!!! ### 1/5 — Asking for Finger prints on an iPhone screen *2025-04-09, version 9.0.1* To sign up, app is asking for finger prints on my iphone screen while I’m using one of the latest models so it doesn’t have any fingerprint scanner . So as you have guessed, i can’t make an account coz it failed to provide fingerprints. Excuse me? ### 1/5 — Terrible app *2025-04-06, version 9.0.1* The app is very glitchy at best. Struggling to access menus without leaving and going back in to the app every time. ### 1/5 — Apps and website the worse I’ve seen *2024-11-24, version 9.0.1* The app doesn’t work nor the website. 0 out of 10.. ### 1/5 — Should have listened to other comments *2024-11-03, version 9.0.1* Very clunky process to complete application on iPhone. Took all my details and biometric fingerprint and then said it couldn’t identify me from this. Tried the alternative way and then page froze. Didn’t feel right about this do went with a different bank instead. ### 1/5 — Poor App *2024-10-06, version 8.7.2* Multiple attempts to sign in and it keeps crashing. Sort it out. ### 1/5 — App does not work properly with face recognition *2024-08-07, version 8.7.2* Every time I try and login I have issues on my iPhone 12 because the app does not interface properly with password manager. ### 1/5 — Terrible app experience *2024-07-31, version 8.7.2* It has crashed when asking for my location when registering for an account, I’m not even sure why it needs my location. I now can’t use my email to create an account because the email verification step fails (presumably because it has already successfully verified before the crash). I’ve tapped to register with an existing account, however having realised I have no account number and now I can’t go back to the previous screen. Tried the website and that’s just as bad, unfortunately I won’t be depositing my money with you. ### 1/5 — Absolutely terrible *2024-04-14, version 8.7.2* This could possibly be the worst ever app that I have come across. It’s truly awful. Take my advice…don’t bother. There are even spelling mistakes, so you can imagine how much testing was done. This is bad enough on a game type app….but, somewhere that you can potentially be sending thousands of pounds…errrrrr NO. ### 1/5 — Poor app *2023-12-17, version 8.4.2* This app freezes whilst trying to open account and won’t let me proceed to finalise the opening - been trying to open an account now for 3 days with no success. ### 1/5 — Display *2023-12-08* Please Improve the display showing balance. Remittance section needs improvement to make it easier to understand. Do not shut the app at night. Very strange. Many times broken down. ### 1/5 — Impossible to register *2023-10-28, version 8.4.2* Tried registering 8 times now. ID failues, app shuts down on passport chip reader, typos in the registration journey. Bad experience, didn’t fill me with confidence as a safe place to deposit funds! Given up… ### 1/5 — No customer service *2023-08-30, version 7.3.0* Very bad format ,hard to understand,very misleading,banking conduct should sort this out ,feels like a scam .? ## Most critical reviews (10 lowest-rated) ### 1/5 — Cash ISA *2026-07-06, version 9.7.7* Horrible company to deal with. Have been trying to transfer my ISA out of there for months and they keep blocking it. Stay well clear of UBL! ### 1/5 — Awful app *2026-06-15, version 9.7.7* Constantly fails to work, so user unfriendly. Currently unable to log in, again. The worst app I’ve ever used. ### 1/5 — Good rates but the worst app experience I’ve seen *2026-06-01, version 9.7.7* I’m not sure what UBL were thinking when building this app, the UX is confusing, there are random animations that just make it feel unresponsive, it randomly swaps between native and an embedded web view with seemingly no thought to how it would feel. I’m fairly certain this app manages to violate every design principle somewhere. I’d rather have the 2008 online banking experience than this half baked app. ### 1/5 — Customer service is awful *2026-05-16, version 9.0.1* The app is the worst I’ve used for ages. Slow, poorly designed & full of glitches. I opened a bond and when I got to the paying interest there’s was no way of changing from at maturity to monthly. When I got to the next page it had set the method. So I went back and the drop down arrow was actually at bottom of the page! I changed it and ended up having two accounts. But only one is showing! They’ve promised to resolve it but at the moment it was a week ago. The Secure message says answering in three days, which isn’t true… ### 1/5 — Terrible Service *2026-05-13, version 9.0.1* I phoned UBL today as I am trying to open a new ISA account but the app is saying “oops something is wrong” and to contact customer support. Which I did. I tried talking to customer support on option2. When I tried taking the lady through the path to open the account and where the error was, she didn’t listen to my problem and subsequently she put the phone down. I will now put my money into a different bank. ### 1/5 — Garbage bank *2026-05-12, version 9.0.1* Worst app ever made and the website is the same, it looks like a child put it together and the customer service is shocking!!! ### 1/5 — Blocked my account *2026-01-14, version 9.0.1* This bank is the worst bank I have ever seen please if you really want your money not stolen then don’t open account with this bank. I have been saving money with them for months and suddenly they blocked my account £14000 and when you call them, they will say is internal investigation so they can’t do anything about it. My account has been blocked for 4 months and I was broke this Christmas. I advise anyone to open high street bank rather than this scam of a bank and I will take this matter further they will surely pay for damages. ### 1/5 — Mattw *2026-01-10, version 9.0.1* App is rubbish. Freezes a lot. Can’t talk to anyone about my issues. Very disappointed. ### 1/5 — Data update isn’t done *2025-07-13, version 9.0.1* It’s been a month im still waiting to see my balance ! There’s no reply or any updates ### 1/5 — Not working anymore *2025-05-19, version 9.0.1* I wrote to ubl uk email and asked them why app is not working and directed to Pakistan UBL team. After using it for three years and now not able to use this application is a shame. ## Most praised reviews (10 highest-rated) ### 5/5 — Display *2024-12-26, version 9.0.1* Please Improve the display showing balance. Remittance section needs improvement to make it easier to understand. Do not shut the app at night. Very strange. Many times broken down. App doesn’t show remittances in date wise and it’s so badly organised that it’s not easy to use. I think Pakistani banks apps are better than the UBL UK apps. Because no body in the bank wants to improve or seriously want to work. I am sorry to comment this way. But even the reviews are not seen by the bank. ### 5/5 — Mr Ghulam Farid *2024-12-24, version 9.0.1* Excellent Service I am very happy with that ### 5/5 — Muhammad *2024-04-24, version 8.7.2* I amkeep trying to send money to another account but this system is not working ### 5/5 — UBL app *2024-04-17, version 8.7.2* Really Easy to set up and use love it! ### 5/5 — Worked fine for me *2023-08-24, version 7.3.0* It wasn’t obvious from the app how to deposit funds for an ISA but the email explained it, quick and easy to sort ### 5/5 — Good app *2022-09-02, version 6.1.0* Really enjoyed the new app.very nice and secure ### 5/5 — Mannykhan1987 *2022-09-02, version 6.1.0* Very good app ### 5/5 — Open account *2022-05-18, version 5.2.0* Very easy open account to send money back home xxx ### 4/5 — UBL website and app *2024-11-07, version 9.0.1* Firstly I’m very happy with the rates offered by UBL. On ISA rates, they’ve been either top or near the top for years. Also if asking a question via their site or app it is answered quickly and politely. However their website and app are confusing and illogical to use and have not improved in the years I’ve been a customer. ### 3/5 — No access *2024-07-10, version 8.7.2* Had to use my PC to re-enter details to get my App to work. Not sure why ? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*