# UC-One Communicator — user reviews > 29 indexed App Store user reviews of UC by BroadSoft, rated 2.40/5 from 14 ratings. - Source: https://appshunter.io/ios/app/uc-one-communicator/id1052685586/reviews - App overview in markdown: https://appshunter.io/ios/app/uc-one-communicator/id1052685586.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 8 ## Newest reviews (15 of 29) ### 1/5 — Can’t receive calls unless app is open *2018-01-09, version 22.4.1.252* As the other comment mentioned, this app is unfortunately useless as incoming call alerts don’t work unless you actually have the app open and in focus on your phone. This has been broken a long time now, would very much appreciate a fix ASAP. ### 1/5 — Too Buggy to bother *2017-11-22, version 22.3.3.115* They should not release something that can’t do the fundamentals! Everything is buggy - even calls don’t work - it hangs up after 2mins all the time. Can’t past numbers into the dial screen. App freezes and resets. Deleting and downloading fresh didn’t solve anything. ### 1/5 — Strange iOS behavior *2017-09-28, version 22.2.1.227* If your provider doesn’t use https as their main URL; forget about using this app. Neither the provider or Broadsoft will fix this to be able to use http. ### 1/5 — Basically useless *2017-07-20, version 22.2.1.227* The app will NOT receive calls if your iPhone is locked or the app is just running in the background. It also behaves differently depending on whether the phone is using the cellular network (works) or wifi (receives calls 50% of the time). It has no use if my staff cannot reliably take calls from the lock screen as with a normal call or a Skype or Whatsapp call. Please tell me you can fix this. ### 1/5 — Support *2017-05-15, version 22.1.1.225* Callkit integration doesn't work. Not IOS10 compatible. Device will only ring when app is open and in foreground. ### 1/5 — No background support since iOS 10.2 *2017-04-17, version 22.1.1.225* It doesn't appear that this app has been updated to use Pushkit APIs. Callkit has been deprecated as of iOS 10.2 and no inbound calls can be received whilst the app is in the background or phone is locked. Without this support the application is essentially useless save for outbound calls. ### 1/5 — Doesn't Work! *2017-03-24, version 22.1.1.225* Just gives an error message and won't connect. Multiple complaints since the 24/12/16 update yet no bug fix or roll back in three months! Terrible. ### 1/5 — Rubbish *2017-01-29, version 22.1.1.225* Rubbish doesn't even let you login. A month later the problem still isn't fixed! Had to call service provider that recommended using UC one 2015, also available in the App Store. This older version does work but I have little confidence in this now! Sort it out! ### 1/5 — Seriously? *2017-01-04, version 22.1.1.225* Yep, just like everyone else, the App auto-updated on the day we needed to start using the thing i.e. Between Xmas and New Year and lo... it doesn't work. I had actually go in to the office when we should have been simply monitoring calls from home. Ruined the Christmas break for the whole family. Disgusted! ### 1/5 — The 24 Dec 2016 app not working *2016-12-31, version 22.1.1.225* The owner of this app needs to take responsibility. You launch this update on 24 Dec without testing it! Result, a completely useless product that is not working at all. My provider continues to bill me and yet I lose money on a daily basis because I'm missing calls. DEVELOPERS! TEST IT BEFORE RELEASING IT!!! Please have some common sense! ### 1/5 — Can't login *2016-12-29, version 22.1.1.225* Since update, can't login on iphone ### 1/5 — Since update no sign in???! *2016-12-28, version 22.1.1.225* Business: Belfort Recruitment LTD I cannot sign in and this is affecting my business. Can you guys get in touch ASAP. ### 1/5 — Cannot login since last update *2016-12-27, version 22.1.1.225* Since last update, I get a message stating it cannot load due to security transport issues??!! ### 1/5 — iPhone user *2016-09-20, version 21.5.2.5320* Chat functionality does not work on iPhone. Status flag does not work. Just grey and cannot be changed. As a paying customer through our phone provider - the end result and experience is not great. Please investigate asap. Thanks. ### 1/5 — Really Bad nothing works properly *2016-08-22, version 21.5.2.5320* Really Bad nothing works properly, most of the the time calls are not available, when is finally available calls keeping dropping and bad quality to hear, most of the time if someone call me the app doesn't ring at all, so overall we are losing customers as a business using this service, The technical department needs to wake ups and start to take a serious action to get this issues sorted out ASAP. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unworkable with iPhone *2021-07-03, version 22.6.7.133* I am forced to use this app due to by ISP. It makes the softphone service basically useless because it doesn’t work properly in the background on iPhone. I suspect it caused my receptionists Google phone to overheat. This app is the only problem with the functioning of my softphone. I can see complaints stem back 4 years. Developer- you must Fix this!! People won’t mind paying just fix it so it doesn’t make a softphone useless on iPhone. Shame on you TPG for exclusively partnering with an unworkable app. ### 1/5 — Do not buy this *2021-02-01, version 22.6.7.133* Completely rubbish. Waste of time. Spent 2 hours on the phone and still couldn’t get it fixed. Ridiculous. ### 1/5 — Useless *2020-10-21, version 22.6.7.133* Will not work if phone screen off or running in background We are trying to run a business with soft phones for mobile staff and for this basic functionality to not work is totally useless ### 1/5 — Bane of my life *2020-01-17, version 22.6.7.133* I’m a new business owner and use BOnline for VOIP calling. It’s been a disaster and I would in NO way recommend it. ### 1/5 — Does not ring *2019-05-09, version 22.6.7.133* Support told me I have to have the app in the foreground for it to ring. Otherwise if the phone is on standby it will not ring. ### 1/5 — Doesn’t receive calls to your phone *2019-04-03, version 22.6.7.133* Very unhappy with how this works. It’s a shame, as the idea in principle is great. Can you fix the issues, all of which have been mentioned in reviews a million times over, ASAP?!?!?! ### 1/5 — App won’t ring unless app is running in foreground and unlocked *2018-12-03, version 22.6.5.126* So unless you have the app running in the foreground the app won’t ring, extremely disappointing. ### 1/5 — CallKit not working! *2018-10-19, version 22.6.4.123* Updated oct 17, 2018 and still not working if app is logged but not open! The purpose of this app is to be able to ring without having it oppened. Will not work with CarPlay if the app is not open. Please fix so your customers are happy! ### 1/5 — Calls are bot coming through *2018-04-24, version 22.5.1.115* The only way I can receive a call is if I actively have the app open. But if i’m using other apps or have my phone next to me while doing other things, not even one call gets through. ### 1/5 — Does not work anymore with iPhone. *2018-01-19, version 22.4.1.252* 3 days ago the app stopped getting calls. The company has done nothing to fix it. Maybe scott there cto does not know it is broken ## Most praised reviews (4 highest-rated) ### 4/5 — Live on the road... *2018-08-22, version 22.6.1.103* This app is indispensable. I live on the road and this is the only way I can stay in-touch with the home office. I chat, talk and communicate. Great job on the app!! ### 4/5 — :)) *2017-06-08, version 22.1.1.225* Not as bad people say on reviews. Works fine with the odd issue from time to time as does everything ### 3/5 — Problematic but can work OK with a bit of hacking *2019-04-05, version 22.6.7.133* This app does deserve its one-star rating for having gone so long without any update or even transparency regarding a frustrating inability to receive calls to a locked/sleeping iPhone but I have found a reliable workaround for this if you have a mobile phone number to use. Within the settings menu of the app itself, make sure you have ALL Call Forwarding options enabled EXCEPT “Always Forward”. This will cause all incoming calls to the VOIP number to be redirected to a mobile phone if the VOIP line is unavailable. This process does not disclose the forwarded number to the calling party—that will remain private. This will not work if the device using the app does not have a mobile phone number associated. Feeling a strong 2 to light 3 on this app. Definitely needs this incoming call issue to be rectified ASAP. Also lacks some other rudimentary functions like being able to copy/paste a phone number to call. Hard to believe that this is being rolled out by big corporate telecommunications, go figure. ### 2/5 — Support? *2017-03-01, version 22.1.1.225* Curious how to get support for this app, as it isn't obvious on the website. Callkit integration works only when the app is running and open. If the screen is locked or you exit to the home screen incoming calls do not come in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*