# UConnect by Uniti — Customer Portal

> Customer portal for managing Uniti Solutions services and support. (iPhone/iPad app by Uniti Group Inc..)

- Source: https://appshunter.io/ios/app/uconnect-by-uniti/id1342260289 (this page in markdown: same URL + `.md`)
- Developer: [Uniti Group Inc.](https://appshunter.io/developer/956585951)
- Category: Business, Productivity
- Price: Free
- Rating: 4.50/5 from 1,550 App Store ratings · 41 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 78 MB
- Languages: American English
- Released: 2018-09-20
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/uconnect-by-uniti/id1342260289/reviews.md

## What is UConnect by Uniti?

Designed with you in mind, the U Connect customer portal app puts control in your hands through enhanced management and service configuration options. Use the U Connect app to access your accounts through a secure, single sign-on interface that responds in real time and allows 
Uniti Solutions customers to:
- View and pay bills
- View invoice and payment history
- Track orders
- Create, update and track support tickets
- Repoint Toll-Free numbers
- Set notification preferences
- Monitor network status, including the operation of SD-WAN EDGE devices
- Access the Uniti Solutions online community
- Utilize OfficeSuite UC services including voice, video and instant messaging

## Key features

- View and pay bills
- Track orders
- Manage support tickets
- Repoint Toll-Free numbers
- Monitor network status
- Access OfficeSuite UC services

## What do users think of UConnect by Uniti?

Overall sentiment: negative

**Pros**

- 💡 Useful insights and access to OfficeSuite features
- 👍 Recently improved with better performance

**Cons**

- 🐛 Buggy, crashes regularly and takes forever to load
- 🔒 Cannot access account or pay bills through the app
- 👎 Pointless, makes paying bills impossible
- 👎 Doesn't work on cellular data, only on Wi-Fi
- 👎 Forced to use the app instead of the website
- 👎 Poor audio quality and missed calls with softphone feature

**Commonly reported bugs**

- Login issues, cannot connect to server
- Accounts not properly synced, showing incorrect information
- Softphone feature not working reliably, missing incoming calls

**Most requested features**

- Ability to view account information and pay bills
- Dark mode option
- Improved compatibility and performance on desktop/laptop

## Recent user reviews (10 of 41)

All indexed reviews: https://appshunter.io/ios/app/uconnect-by-uniti/id1342260289/reviews.md

### 1/5 — Wow, what a useless portal

*2026-04-17, version 1.96.1*

Kinetic won’t let me just log in to the website to pay my bill, just directs me to this app that does nothing but sit on the loading screen

### 1/5 — Let people use the web browser instead of redirecting to this dumb app

*2025-11-13*

This is the WORST thing ever.

All it does is take you to a blank screen and freeze.

Cannot access my account to check or pay my bill.

### 1/5 — app is not loading account information

*2024-08-28, version 1.86.1*

App continues to cycle without loading account information after login.

### 1/5 — Smh.

*2024-05-28, version 1.83.2*

Why would you make a whole new app.

### 1/5 — Crap

*2023-05-04*

Insanely poor service that forced me to load this app that won’t access my accounts. Go figure from the worst rated internet provider ever. 
Contacted through this app and chat says  “ log in through the app” thank you for contacting Windstream ….disconnect

### 1/5 — Pointless app

*2023-04-07, version 1.68.1*

This application is so pointless. This app makes paying my bill impossible. Really bad application.

### 1/5 — Bad records

*2023-04-02*

I have had an on going problem with my account since September 2023. Because of trouble with the platform in my yard my account was suspended and closed then 2 accounts were opened and one of those accounts had a 500$ billing. The mobile app is still showing the closed? account and so my account is past due and the cap discounts are not being applied properly.

### 1/5 — Waste of energy

*2022-10-20*

The app is awesome if you’re on Wi-Fi but doesn’t work on cellular the whole point of having access to your business line on your cell phone is to avoid delays in communication when they can’t guarantee service it’s absurd.

### 1/5 — What is this app even for???

*2022-07-16*

I got an email to view my bill, clicked the link, logged in and was directed to download this app. So I did, I can’t view my bill, or do anything on my windstream account!! The only thing I can do is a speed test, and I already have an app for that! Completely USELESS!!

### 1/5 — Buggy

*2022-06-16, version 1.9.58*

App crashes regularly and takes forever to load. Recent updates seem tog l have made it worse, not better.

## Frequently asked questions about UConnect by Uniti

### What can I do with the UConnect by Uniti app?

The app allows Uniti Solutions customers to manage their accounts and services. You can view and pay bills, track orders, create and manage support tickets, repoint Toll-Free numbers, set notification preferences, and monitor network status. It also provides access to OfficeSuite UC services like voice, video, and instant messaging.

### Is UConnect by Uniti free to use?

Yes, the UConnect by Uniti app is available for free. There are no mentioned in-app purchases or advertisements within the application.

### What kind of services does UConnect by Uniti manage?

This app is designed for Uniti Solutions customers and helps manage various services including billing, order tracking, support tickets, Toll-Free number configuration, network status monitoring (including SD-WAN EDGE devices), and OfficeSuite UC services such as voice, video, and instant messaging.

### Who is the target audience for UConnect by Uniti?

The app is specifically designed for existing Uniti Solutions customers. It provides them with a convenient and secure way to manage their accounts, access support, and configure their services directly from their mobile devices.

## Version history (last 5 releases)

### 1.96.3 — 2026-07-28

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
	- General enhancement and bug fixes

### 1.96.2 — 2026-06-09

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
	- General enhancement and bug fixes

### 1.96.1 — 2026-03-26

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
	- General enhancement and bug fixes

### 1.95.3 — 2025-08-21

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
	- General enhancement and bug fixes

### 1.95.2 — 2025-08-20

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
	- General enhancement and bug fixes

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## More apps by Uniti Group Inc.

- [OfficeSuite HD Meeting](https://appshunter.io/ios/app/officesuite-hd-meeting/id898413409)
- [Windstream Hosted Communications for iPhone](https://appshunter.io/ios/app/windstream-hosted-communications-for-iphone/id1132134740)
- [Virtual PBX for iPhone](https://appshunter.io/ios/app/virtual-pbx-for-iphone/id1152375288)
- [Go Kinetic](https://appshunter.io/ios/app/go-kinetic/id1342262959)
- [Go Kinetic Business](https://appshunter.io/ios/app/go-kinetic-business/id1389204558)

All apps by Uniti Group Inc.: https://appshunter.io/developer/956585951

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*