# UConnect by Uniti — user reviews > 41 indexed App Store user reviews of UConnect by Uniti by Uniti Group Inc., rated 4.50/5 from 1,548 ratings. - Source: https://appshunter.io/ios/app/uconnect-by-uniti/id1342260289/reviews - App overview in markdown: https://appshunter.io/ios/app/uconnect-by-uniti/id1342260289.md - Rating breakdown: 5★ 1,150 · 4★ 223 · 3★ 102 · 2★ 20 · 1★ 53 ## What do users think of UConnect by Uniti? Overall sentiment: negative **Pros** - 💡 Useful insights and access to OfficeSuite features - 👍 Recently improved with better performance **Cons** - 🐛 Buggy, crashes regularly and takes forever to load - 🔒 Cannot access account or pay bills through the app - 👎 Pointless, makes paying bills impossible - 👎 Doesn't work on cellular data, only on Wi-Fi - 👎 Forced to use the app instead of the website - 👎 Poor audio quality and missed calls with softphone feature **Commonly reported bugs** - Login issues, cannot connect to server - Accounts not properly synced, showing incorrect information - Softphone feature not working reliably, missing incoming calls **Most requested features** - Ability to view account information and pay bills - Dark mode option - Improved compatibility and performance on desktop/laptop ## Newest reviews (12 of 41) ### 1/5 — Terrible *2022-05-18* Not only is the company terrible, but their applications as well. Desktop & even mobile app always experiencing issues and downtime. Good luck getting in touch with your account representative if you have an issue. Save your time, money, and frustration. ### 1/5 — Horrible *2022-05-03* Honestly there NOTHING good about this app, I use it to answer company calls and I have to delete the app and redownload it after about every 20 calls or so, clients can barely here me even when I’m screaming into the phone. I don’t recommend to anyone if you need to communicate. ### 1/5 — Zero stars *2022-02-07* I would give this a zero star rating if allowed. I can’t even get logged in to this app. It gives me a ‘cannot connect to the server” message every time I try. I’m no longer able to log into the original kinetic Windstream app because it tells me I have to us this crap. As a business customer, how am I supposed to deal with this mess? ### 1/5 — Terrible *2021-09-13* I would give this 0 stars if I could. This is the worst experience I’ve ever had with trying to pay my bill. I moved houses (one block away) and instead of them just changing my address on my old account, I had to completely set up a new account. Now, since I have a new account, I have to download the app to be able to pay my bills. I do not have room on my device to be downloading apps for something so simple that I should be able to just pay online with like I have for the last 4+ years. My options are delete other things on my phone, things that are actually a necessity, or pay over the phone each and every month which includes the ridiculous customer support wait times and an additional fee for paying over the phone. I cannot even judge how well the app works as I do not even have the choice to try it at this time. Online payments are supposed to be for your convenience, and instead they are making it much, much harder for me to do so. **Developer response:** Hello and thank you for your feedback. You do not need to install a mobile app to pay your bill online. Payments can be made using our customer portal website. To best help you, can you please send an email with your account information to appfeedback@windstream.com? Thank you! ### 1/5 — Completely unreliable, and STILL being double billed *2021-07-20* After the first time my video connect doctor visit was cancelled due to poor connection, and lengthy discussions with Windstream “customer support” I started rebooting my equipment half an hour prior to my appointments so I could talk to my doctor about healthcare only to have the video interrupted again causing actual chaos in my healthcare and my treatment. Just now was the third time consecutively that my doctor appointment was unable to be completed due to the internet failing to properly function WITHIN 30 MINUTES OF RESTARTING THE EQUIPMENT. On top of these systemic failures I am still being billed twice monthly for the same worthless connection. 2 monthly bills of $80 for internet that predictably fails to function during support live video chat with my doctors and healthcare professionals. This is the biggest waste of money, time, and effort. I hope the whole company burns to the ground and no one gets hurt. Boycott and ban windstream for stealing and not providing the goods that were promised during the agreement period. ### 1/5 — One Star *2021-07-20, version 1.7.3* One star because ZERO stars is not an option. iPhone users beware, it will one bug after another, the only thing worse than the app is trying to reach Windsream to report and resolve a problem. ### 1/5 — Horrible app *2021-05-18* Mobile browser won’t allow connection to stupid windstream to accomplish call forwarding via web gui, stupid windstream sends you to this app which does absolutely nothing and provides zero access to features or anything really, only access to racf is via actual pc browser, what a joke....... ### 1/5 — Garbage app from bad ISP *2021-05-15* I haven’t been able to use my account for over a year and no one can fix it. I have to call to set up payment options. Now they tell me to use this app and the only option in my account is speed test. I have no access to billing. My speeds are consistently half the advertised speed, the customer service is terrible, the web portal and app don’t work for me. If there was any other option in my area I’d take it, but the business they run preys on monopolizing and overselling and underperforming in areas with little or no competition. ### 1/5 — Poor customer experience *2021-05-05, version 1.6.36* Why do I need to install yet another app when I just want to see my account info on your website. ### 1/5 — Horrible *2021-04-07, version 1.6.35* Worst app ever very buggy times out all the time interfere with other apps SMS blue tooth. ### 2/5 — quit unexpectedly quit often *2020-11-13, version 1.6.23* The old app my softphone was better compare to this one. Then we were forced to switch to this app. It’s easier to use but the performance is very disappointed. ### 2/5 — Poor quality all around *2020-11-04* This app has a jumbled interface and is very buggy. The softphone feature barely works and has poor audio quality when it does. I’ve seen worse so I gave two stars. Avoid Windstream if you want a reliable phone system! ## Most critical reviews (10 lowest-rated) ### 1/5 — Wow, what a useless portal *2026-04-17, version 1.96.1* Kinetic won’t let me just log in to the website to pay my bill, just directs me to this app that does nothing but sit on the loading screen ### 1/5 — Let people use the web browser instead of redirecting to this dumb app *2025-11-13* This is the WORST thing ever. All it does is take you to a blank screen and freeze. Cannot access my account to check or pay my bill. ### 1/5 — app is not loading account information *2024-08-28, version 1.86.1* App continues to cycle without loading account information after login. ### 1/5 — Smh. *2024-05-28, version 1.83.2* Why would you make a whole new app. ### 1/5 — Crap *2023-05-04* Insanely poor service that forced me to load this app that won’t access my accounts. Go figure from the worst rated internet provider ever. Contacted through this app and chat says “ log in through the app” thank you for contacting Windstream ….disconnect ### 1/5 — Pointless app *2023-04-07, version 1.68.1* This application is so pointless. This app makes paying my bill impossible. Really bad application. ### 1/5 — Bad records *2023-04-02* I have had an on going problem with my account since September 2023. Because of trouble with the platform in my yard my account was suspended and closed then 2 accounts were opened and one of those accounts had a 500$ billing. The mobile app is still showing the closed? account and so my account is past due and the cap discounts are not being applied properly. ### 1/5 — Waste of energy *2022-10-20* The app is awesome if you’re on Wi-Fi but doesn’t work on cellular the whole point of having access to your business line on your cell phone is to avoid delays in communication when they can’t guarantee service it’s absurd. ### 1/5 — What is this app even for??? *2022-07-16* I got an email to view my bill, clicked the link, logged in and was directed to download this app. So I did, I can’t view my bill, or do anything on my windstream account!! The only thing I can do is a speed test, and I already have an app for that! Completely USELESS!! ### 1/5 — Buggy *2022-06-16, version 1.9.58* App crashes regularly and takes forever to load. Recent updates seem tog l have made it worse, not better. ## Most praised reviews (10 highest-rated) ### 5/5 — Much needed improvements were made recently. *2021-08-26* Much needed improvements were made recently. I will give it 5 stars now. Haven’t had any issues after latest update . I would recommend everyone to update. ### 5/5 — CEO *2021-08-20, version 1.7.4* Love this app! Use it all the time - rock solid. ### 5/5 — WE Connect *2021-05-20* This is an amazing app. I like the insights and the ability to easily access most of the OfficeSuite features. ### 5/5 — Phone app *2021-04-06* App works wonderfully except sometimes the line doesn’t ring and I miss phone calls. It could be my internet speed is too slow sometimes. ### 5/5 — Recently much improved *2020-02-27* Huge kudos to the developers for their great response to feedback from users and willingness to incorporate suggestions. A recent update means I can now do everything I need to when I’m traveling and have to use my phone to manage my account. Great job! The updated mobile app and the new portal make my life so much easier now 👍🏻😁 ### 5/5 — Works well! *2018-10-08, version 1.3* Nice! Will raise to a 5 once it includes all the things I can do in the WE web portal. ### 3/5 — Was Useless but there’s hope *2022-01-30* First let me clarify that the only reason our company uses this app is to be be able to answer calls remotely on our cell phones. Although recent updates seemed to have improved the previous issues with missing calls because the phone would simply not ring and callers cannot hear us the latest update MAY have finally corrected these issues. We have several users in different locations and all reported the same problems ### 2/5 — Not great on a MacBook *2022-01-06* Works great on a phone but on my MacBook it runs up the memory use to 50gb and shuts down my computer with a potential for losing unsaved work. ### 2/5 — Dismal app *2021-11-12* Our company is suffering because of this app. We want to use it, but our remote sales force is resorting to using their personal cellphone numbers. Across the board, not one person considers it worthwhile. And Windstream tech support has been of no help. **Developer response:** Hello and thank you for your feedback. As a WE Connect admin, you are seeing the menu for company account management. Please note that OfficeSuite "standard users" will go directly to the OfficeSuite UC main page and will not be offered non-OfficeSuite menu options. You have two options for quickly getting to the OfficeSuite UC screens. 1) On the Home screen you can tap on the floating circle with "..." which will offer a shortcut to OfficeSuite UC. 2) You have the option to set OfficeSuite UC as the start page that you will see when you open the app. If you would like to change your start page, tap on your profile picture and you will then see the "Start Page" menu option. Tap on that to see a list of options for start page. If you'd like to speak directly with our support team, please call 1-800-600-5050. ### 2/5 — Soft phone won’t ring *2021-08-05* When using this as a soft phone and the application is not open or the iPhone is locked it will not ring. If the app is open it works fine. We have tested this with multiple iPhones and multiple users. Same results. As a portal to the admin tasks the app works fine. But for mobile phone you miss all of the incoming phone calls. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*