# UD Mobile — user reviews > 18 indexed App Store user reviews of UD Mobile by Universal Devices, Inc., rated 4.10/5 from 37 ratings. - Source: https://appshunter.io/ios/app/ud-mobile/id1550618148/reviews - App overview in markdown: https://appshunter.io/ios/app/ud-mobile/id1550618148.md - Rating breakdown: 5★ 23 · 4★ 7 · 3★ 1 · 2★ 1 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Zigbee *2025-06-05* Poor or no support for Zigbee not working. No response from tech support for weeks ### 1/5 — Horrible *2023-04-19* I have tried this app every year since it was created, and every year I go back to MobiLinc. ### 1/5 — Latest update slows response *2022-09-13* Subject says it all. Click an app favorite icon to turn a light on, the light goes on (after a while) but the icon status still shows “off”. Useless. Previous app version never had this issue. Response was ALWAYS nearly instant What did you do ??? **Developer response:** Hi, Please try the following. Reboot your system, then synchronize app. If the issue persists please open a ticket at universal-devices.com ### 1/5 — app crashing *2022-05-27* cant save config. app crashes before it finishes downloading. im on ISY portal 5.0.13 which they say works🤷‍♂️ **Developer response:** Hello, our wiki shows the app supports firmware version 5.0.16 and greater, however it is always best to be on the latest firmware supported by your hardware as some issues are only corrected by a firmware updated. If upgrading to at least 5.0.16 does not correct the issues please open a ticket and we will be happy to assist. Wiki: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Notes Ticket: https://www.universal-devices.com/my-tickets ### 1/5 — Horrific software *2022-01-10, version 0.6.5* There must be a way for them to improve the UI and also the setup. It’s incredible how painful it is just to connect to the device. ### 1/5 — Very basic *2021-09-06* Very basic, somewhat confusing the way certain devices are represented. **Developer response:** Thanks for the feedback! We have added many improvements since your review. Please open a ticket or post in our forums with your feature requests. ### 2/5 — A work in progress starting from scratch *2022-12-29* I like that there is an app in which I can program (vs the ISY). ••••• However, we need a way to select colors other the a hex number assignment. I don’t even get shown the values of the preassigned colors in order to fix my erroneous attempts to assign back to whatever the originals were (ended up clearing the entire UD setup and reassigning just to get my original colors, all uniform again – and not the ones I wanted. Can we perhaps pick from a color wheel instead of punting hex values? Very clunky that. ••••• Many of my programs are temperature or light intensity based. And yes that means zwave. The majority of my sensors report that UD is unable to read their values and I am forced back to the ISY (with a zwave card in it) to manipulate anyway. So it appears to only work with Insteon switches and dimmers? ••••• I really liked Orchestrated Mobile Link’s approach to device icons more than UD’s. I can much easier pick from lamp style and device shaped icons vs someone’s idea of the purpose of the light or switch as an icon. IE: coachlight, hanging light, chandelier, simple ceiling, simple porch, basic lamp, torchiere, bathroom row, kitchen soffit row, sun lamp, heater, bollard, ceiling fan, table fan, motor, etc. And UD’s selections in that area are lacking. The latest release of UD expands on the purpose based icons where I must interpret the icon designers meaning IE a fork and a knife meaning dining room?. Fine for a simple room with one light in it but fails to describe a room that has a table light and/sconces in it also. What about our living rooms with multiple lights. We already have a word underneath the icon. Expand if you wish, but please develop the fixture shaped icons also. ••••• I also liked in Orchestrated MobiLinc the fact that I just click a button in the settings of the device to make that device a favorite (the dashboard). In UD I have to completely design a favorite from scratch! This is a button pushing time consuming and frustratingly complex process. ••••• I know this application is in it’s infancy, but these topics should be addressed advancing from programs that already exist in the home automation control space. It seems that UD is trying to reinvent the wheel from scratch. It’s pretty clunky at this point. But hoping it gets better! ### 3/5 — Pretty good *2025-01-12* Syncing with the ISY994 is an adventure. Never really know if it will work with errors or not. Other than that it’s a pretty clean app with decent response. ### 3/5 — Needs more options *2021-05-27, version 0.2.7* It needs a icon fir just scenes Also if you are an elk user like me And payed for tHe elk module you’d like to think there would be a option to arm disarm and control relays . Hopefully it will be updated to be more visually appealing and with more options ### 4/5 — Better than I expected *2022-09-29* Looks to have promise. I am going to continue to explore this, but I’m having an issue with configuring this parallel to my usage of MobiLinc Pro. One glaring omission is the lack of any door-based icons. No garage door, no man doors and really no thermostat icon either. **Developer response:** Hi, thank for the great review. There are door and garage door icons for favorites or custom mapping. Please see our Wiki for detailed instructions. ## Most praised reviews (8 highest-rated) ### 5/5 — Great support! *2025-12-03* I submitted a ticket for an issue I was having with the app crashing, and they wrote an update for the app and pushed it through! Totally blown away! ### 5/5 — Love this app *2025-06-21* Only ask is for a watch app with favorites only ### 5/5 — Much improved *2025-03-14* This app has made a lot of progress in the last 12 months. And I now think it is much better than Mobilinc … speaking as a former Mobilinc user. **Developer response:** Please post in our forums or open a ticket and we will be sure to correct the issue. Thanks! ### 5/5 — Great App *2023-08-04* So much better then mobilinc or any other app. So nice to have a native app for universal devices! ### 5/5 — Great App *2022-12-16* A bit confusing at first but once you figure it out, extremely powerful and customizable ### 5/5 — Apple Watch support *2022-12-09, version 0.9.9* Is this coming at any time? ### 5/5 — Great app for my ISY *2021-12-18* Very useful with the ISY Portal for remote access **Developer response:** Please post in our forums or open a ticket and we will be sure to correct the issue. Thanks! ### 4/5 — Great first start! *2021-05-19* Gives access to most features you’d need from your mobile device. However, I’d like to see a configurable start page or start this on the Favorites page. Would also be nice to store the mobile app config on the isy for setting that up on phone 1, then logging into phone 2 to grab config. Read this as phone 2 belongs to my non tech wife. **Developer response:** Thanks for your early support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*