# Udesk

> Unified customer service platform for businesses to manage inquiries across multiple channels. (iPhone/iPad app by Beijing Wofengshidai data Technology Co. Ltd..)

- Source: https://appshunter.io/ios/app/udesk/id1078875323 (this page in markdown: same URL + `.md`)
- Developer: [Beijing Wofengshidai data Technology Co. Ltd.](https://appshunter.io/developer/1078875322)
- Category: Business, Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 9.0 · 43 MB
- Languages: English, Chinese
- Released: 2016-02-03
- Data updated: 2026-07-07
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/udesk/id1078875323/reviews.md

## What is Udesk?

Udesk企业级智能客服平台致力于将各种客户服务渠道整合在一起，简化企业的客户服务方式，客户可以在任意平台以最快最短的方式与客服沟通，快速解决问题，同时客服可以在一个平台处理各种渠道上的客户咨询，不管是电话、网页、wap、app、微信、微博、邮件都能即时解决。

## Key features

- Multi-channel customer service integration
- Unified agent dashboard
- Real-time communication
- Cross-platform support
- Issue resolution

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/udesk/id1078875323/reviews.md

### 1/5 — 严重bug ，历经1年都未修复

*2022-11-07*

手机端能接受信息，但是不能回复
每次操作都显示：离线消息保存失败
对方手机什么都看不到

**Developer response:** 感谢您提出的意见，我们会持续改进

## Frequently asked questions about Udesk

### What is Udesk?

Udesk is an enterprise-grade intelligent customer service platform designed to consolidate various customer service channels. It simplifies how businesses handle customer interactions, enabling faster problem resolution for customers and efficient management for support agents.

### What channels does Udesk support?

Udesk supports a wide range of communication channels, including phone, web, WAP, app, WeChat, Weibo, and email. This allows customers to connect through their preferred platform and agents to manage all inquiries from a single interface.

### Is Udesk free to use?

Yes, Udesk is available for free. There are no in-app purchases or advertisements, making it a cost-effective solution for businesses.

### What devices is Udesk compatible with?

Udesk is compatible with iPhone, iPad, and iPod devices. It is designed for mobile accessibility to manage customer service on the go.

### How often is Udesk updated?

The latest version of Udesk is 3.9.3, and it was last updated on September 28, 2025. This indicates regular updates to improve functionality and reliability.

### What is the age rating for Udesk?

Udesk has an age rating of 4+, making it suitable for a broad audience of users and businesses.

### Who developed Udesk?

Udesk was developed by 北京沃丰时代数据科技有限公司 (Beijing Wofeng Times Data Technology Co., Ltd.).

## Version history (last 5 releases)

### 3.9.3 — 2025-09-28

工单附件查看修复

### 3.9.2 — 2025-09-19

1、iOS18适配
2、自启动问题修复

### 3.9.1 — 2024-05-22

IM前后台切换离线问题修复

### 3.9.0 — 2024-05-16

1、和PC互踢机制优化
2、IM登录状态优化

### 3.8.1 — 2024-02-19

1、优化在线状态
2、优化不同客户端同时登录逻辑

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## More apps by Beijing Wofengshidai data Technology Co. Ltd.

- [Udesk客户](https://appshunter.io/ios/app/udesk/id1228468197)
- [ServiceGo](https://appshunter.io/ios/app/servicego/id1303303746)

All apps by Beijing Wofengshidai data Technology Co. Ltd.: https://appshunter.io/developer/1078875322

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*