# UDR Resident — user reviews > 85 indexed App Store user reviews of UDR Resident by UDR, Inc., rated 1.70/5 from 308 ratings. - Source: https://appshunter.io/ios/app/udr-resident/id1478147679/reviews - App overview in markdown: https://appshunter.io/ios/app/udr-resident/id1478147679.md - Rating breakdown: 5★ 39 · 4★ 12 · 3★ 7 · 2★ 13 · 1★ 237 ## What do users think of UDR Resident? Overall sentiment: negative **Pros** - ❤️ Best place to live - 🚀 Accessibility and functionality **Cons** - 🐛 Frequent login issues - 🐛 Crashes and glitches - 🔒 Security concerns - 💰 Unnecessary fees - 🤬 Poor customer support - 🚫 Inability to pay rent - 🤔 Confusing layout and navigation **Commonly reported bugs** - Login not working - App crashes on login - Face ID loop - Incorrect account information - Delayed code delivery for account creation **Most requested features** - Bring back community board - Improve payment breakdown and transparency ## Newest reviews (18 of 85) ### 1/5 — Horrible *2025-02-01, version 2.27.2* Terrible app 👎 ### 1/5 — App NOT dependable *2024-10-04, version 2.27.2* When rent is due, app will not let you log in. Randomly stops working. Constantly down. Just use the webpage. ### 1/5 — Glitchy *2024-10-03, version 2.27.2* This app is extremely glitchy. I’ve had to uninstall it and reinstall several times. ### 1/5 — So glitchy *2024-10-03* App always crashes and if it doesn’t crash then it’s buggy. I always have a hard time with it. The only good thing about it is that when it works it’s easy to navigate. However, it is not informative AT ALL. You don’t know what you’re being charged or what’s credited to your account or what the amounts are for. Would never use UDR again. ### 1/5 — Payments area needs improvement *2024-10-02* When you go to pay there is no breakdown of everything you are being charged for. It is in your lease, however when you’re paying $2100 total and you can’t see what part is the water bill, other fees, or your rent, it’s concerning. I have to go to the office to get that information because you can’t speak to anyone unless you go in person or via text. (Good luck with a timely response.) ### 1/5 — Can’t Log In *2024-09-04* I shouldn’t even HAVE to log in every time I open the app, but I get it. Security. When they swapped from letting me put in my password that was saved, to using the biometrics, it was shoddy. It sent me to their website EVERY time to re-enable it. Now, it scans, succeeds, and doesnt leave the log in screen. I CAN’T get into the app now. I’m gonna have to go by my bank and get a check to pay rent. ### 1/5 — Horrible *2024-09-03, version 2.27.1* I have to pay late fees every month because this app doesn’t work ### 1/5 — Worst app for paying rent *2024-09-02, version 2.27.1* Seriously have had issues form the beginning with this app. unfortunately I have to have it due to where I live. Wish we had another way to pay versus dealing with this stupid app ### 1/5 — App doesn’t work *2024-09-01, version 2.27.1* Every time I press the login button, it just does the face recognition and then… nothing. Doesn’t move to the next screen, no other prompts, just the login button. IF I am able to login, I then have to enter a passcode to access anything on my account. So I have to login… to login… to get to what I need. Ridiculous. ### 1/5 — CANNOT LOG IN *2024-09-01, version 2.27.1* Have not been able to log in for several days to pay rent. It tries to do Face ID, but never loads and does not give the option to type in the password ### 1/5 — Rent is due but can’t get logged in *2024-09-01, version 2.27.1* This app never works - I keep hitting log in and it won’t move. ### 1/5 — Terrible *2024-08-31* In the same boat as everyone else it seems like but just restating because maybe if enough of us say something it’ll get fixed. You literally cannot login on either the app or website. After attempting Face ID it just stays on the login page. I’ve been trying for the past 4 days constantly and rent is now due today. ### 1/5 — App not working *2024-08-31, version 2.27.1* The app is great…. when it works. Nothing happens when I try to log in, returns to log-in screen. I was told that I have to delete app, turn phone off, turn phone on and then download app again. Doing this for the third month in a row to pay rent. Very annoying. ### 1/5 — horrible app *2024-08-31, version 2.27.1* keeps crashing when you try to sign in, saying to log in using browser, but signing in there just takes you back to the app?? to work around it you must delete the app from your phone and then open the browser page. it will then let you sign in because there is no app to auto launch ### 1/5 — Won’t let me log in *2024-08-29, version 2.27.1* Rent is due in 2 days and for the past 3, it hasn’t let me log in. It does the Face ID and then just sits there and doesn’t load the main page. I’ve restarted my phone and checked for updates. This app is a joke ### 1/5 — Can’t log in (again)?? *2024-08-28, version 2.27.1* This app never seems to work! I tried logging in today to put in a maintenance request, and when I tap “Log In” it attempts to use Face Id and then does nothing. No option to manually log in, no error code, just a stagnant login screen. What a piece of garbage this app is, and given the other reviews, I highly doubt anyone from the company or the dev team reads these or cares. Why is it so hard to make this app functional?! ### 1/5 — Can’t login *2024-08-27, version 2.27.1* Hitting the login button pops up Face ID which is successful but doesn’t actually log you in. Have to uninstall app. ### 1/5 — Not letting me login to pay rent??? *2024-08-27, version 2.27.1* I’m trying to pay rent and the app won’t let me login lol. They literally do not give you any other option to pay than using the app so if Im charged a late fee it will be because they are not providing me with a proper way to pay. ## Most critical reviews (10 lowest-rated) ### 1/5 — Privacy concerns *2026-04-23* Warning. Read the fine print. This gives your landlord the ability to save, store, and sell your financial information. I believe that if a landlord sells their tenants personal information when paying rent using their app, they should credit the tenants…. Not keep it. You can opt out of them selling your information, but because of how I perceive they manage properties and communicate with tenants, I cannot trust them with sensitive info. ### 1/5 — Needs to be redesigned and fixed *2026-03-11, version 2.27.3* Logging in just takes me to the webpage to login and then back to the app. Tried to put in a maintenance request and just get an error code. ### 1/5 — Lease documents *2026-03-04, version 2.27.3* I can never see my lease agreement. I go to the section and it just stays blank. I’ve had this for 2 years and it’s never worked. ### 1/5 — UDR *2025-10-25, version 2.27.3* Horrible , can’t even get registered keeps saying encountered an issue ### 1/5 — Fix your login issues *2025-04-18, version 2.27.3* Log outs frequently ### 1/5 — THIS APP DOES NOT WORK *2025-03-25, version 2.27.3* This app is absolutely horrible if I could give it less then one star I would. It does not work I cannot see my rent nor pay it I tried submitting a trouble ticket to fix this issue it was ignored ### 1/5 — Absolute garbage *2025-02-04, version 2.27.2* This app only works part of the time and there’s no easy way to figure out what you owe. The auto-pay doesn’t debit on the day you choose, the balance shown is never correct, and it’s impossible to speak with anyone over the phone. ### 1/5 — Software re-design needed *2025-02-04, version 2.27.2* Always a DOZEN times to login so difficult frustrating every single time ### 1/5 — Horrible *2025-02-01, version 2.27.2* Can never log in the app. It is a struggle every month when trying to pay rent. ### 1/5 — Horrible *2025-02-01, version 2.27.2* Hard to pay rent when the app never works ## Most praised reviews (10 highest-rated) ### 5/5 — ❤️❤️ *2025-01-07, version 2.27.2* This is the best place to leave ❤️❤️❤️ ### 5/5 — Thanks! *2021-01-20* I have yet to have a problem with this app! We love the accessibility and functionality of it. We are able to pay rent; input service requests (usually fixed day of); they post anything that is to happen that we need to know about. I for one enjoy the app and think it is a great addition during Covid when you really don’t want face-to-face interaction. Thanks again! ### 5/5 — Works great 👍 *2020-09-29* Everything seems to be really easy to navigate. I was able to login setup my rent through the app and book sessions at the gym very easily. The app is nice to have everything in one spot without the lengthy login process required on the website. ### 3/5 — I miss the community *2024-03-07* When I first started renting from UDR there was a community tab where folks could post things they were giving away, happy hour events, or general meet ups and it's gone. I hope they bring it back ### 3/5 — Garage & parking *2022-06-14, version 2.15.0* We asked to move from a garage across the parking lot to one right in front of us. I am on a walker and have fallen in the parking area got drenched this last heavy rain because the sidewalk flooded. It would be nice not to struggle to get a parking place since there are no handicapped parking places. We would clean our garage out and. the one in front also parking there would make it easier to get in and out. Just a thought do you even care? I could of been hurt .Not a friendly place to live it’s all about money shame you aren’t rennet friendly. 10314VRAve ### 3/5 — should be optional not mandatory *2020-09-30* I don’t like that I have to give up the perfectly fine website that did everything this app does but better. This app is just the mobile version of the website but with less features. I also don’t like that I have to enter a pin every time I have to use the app. Edit: I’m adding 2 more stars because it turns out it IS optional, not mandatory. There is a new online portal that I can use instead of having to use this app. Still have to enter a pin though. ### 2/5 — Unable to login *2025-04-03, version 2.27.3* The app asks me to login and redirects me to a web page, which cannot be opened and always shows error. ### 2/5 — Face ID *2024-06-23, version 2.26.0* The app loops and can’t open app with Face ID, have to do manual log in. ### 2/5 — Constant errors *2024-06-23, version 2.26.0* No matter how many times I delete and reinstall this app, it keeps glitching as I try to login and won’t let me get past the attempt. ### 2/5 — Better than the last app, but... *2020-11-01* I’m getting less impressed with the admin side of this company. Where a card is used for rent payment it’s an $8 service fee, no amount min or max. $8! That and the property parking doesn’t come with the apartment in a location where everyone has at least one vehicle, and that money is not spent on security! I get COVID, but I haven’t seen a security vehicle in months. MONTHS!! All everyone gets is emails about this and that (don’t do this and that, this and that is happening), hard to get anyone on the phone but you might get someone to answer texts a day later when it really counts. A millennial’s dream job? Hard as hell to manage, contactless at its finest. I’ll just leave it there... --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*