# UE FITS — Earbud Setup & EQ

> Earbud setup, custom fit molding, EQ adjustment, and control customization app. (iPhone/iPad app by Logitech Inc..)

- Source: https://appshunter.io/ios/app/ue-fits/id1532073551 (this page in markdown: same URL + `.md`)
- Developer: [Logitech Inc.](https://appshunter.io/developer/332300071)
- Category: Music, Music
- Price: Free
- Rating: 2.17/5 from 114 App Store ratings · 69 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 167 MB
- Languages: English, French, German, Italian, Japanese, Spanish
- Released: 2020-10-27
- Data updated: 2026-07-18
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ue-fits/id1532073551/reviews.md

## What is UE FITS?

Installing the UE FITS app is the first step in setting up your Ultimate Ears FITS true wireless earbuds. The app assists in pairing to Bluetooth on your mobile device. Once connected, you will be guided through molding your eartips using UE FITS Lightform technology. Once molding is complete, you will have an incredible fit that is customized for your ears only. 

Custom eartips provide unparalleled long-term listening comfort, a transparent fit that won't fall out, and non-intrusive seal for incredible audio performance, but the UE FITS app offers more than a remarkable FIT that's unique to you.

The UE FITS app enables several features in addition to setup: 

1. Monitor battery life for case and earbuds on the app home screen (Up to 20 hours of total listening time)

2. Adjust EQ. Create your own custom presets or select from a range of provided EQ presets

2. Customize your UE FITS product name (Bluetooth ID)

3. Customize double tap controls to your liking independently on each earbud. Play/pause, access voice assistant, skip tracks, and adjust volume.
 
4. Access additional product usage information within the app menu.

5. Take a fit test and access support to assure you have achieved the optimal FIT.

## Key features

- Earbud pairing and setup
- Custom eartip molding with Lightform technology
- Battery life monitoring
- Adjustable EQ presets
- Customizable double-tap controls
- Fit testing and support

## What do users think of UE FITS?

Overall sentiment: negative

**Pros**

- 👂 Custom-molded fit perfectly shaped to individual ears
- 🎵 Excellent sound quality and audio performance
- 🏃 Earbuds stay securely in place during physical activity
- 🎚️ Customizable EQ settings for personalized sound
- 💪 Durable and comfortable for extended wear
- 🔊 Professional-grade audio from UE's monitor expertise

**Cons**

- 🐛 App frequently fails to detect connected earbuds
- 📱 App crashes, freezes, and requires constant reinstalls
- 🔗 Bluetooth connectivity drops and disconnects frequently
- ⚡ Unreliable pairing and connection issues
- 🔋 Battery drains quickly and inconsistently
- 📞 Poor audio quality during phone calls
- 🎧 Fit loosens over time requiring remolding
- 💰 Expensive replacement tips create ongoing costs
- 📦 Charging case malfunctions and overheats
- 🌐 Poor multi-device switching and connectivity
- 😤 Inadequate customer support responsiveness

**Commonly reported bugs**

- App cannot find earbuds despite Bluetooth connection
- App crashes on startup or during use
- Molding process fails to initiate in app
- Bluetooth disconnects randomly during use
- Only one earbud connects at a time
- Earbuds won't charge in case properly
- App forgets paired devices frequently
- Settings reset after forced reconnection
- App update failures
- Bluetooth permissions not working correctly
- Case plays audio when closed
- Battery level not displaying accurately
- App incompatible with certain iOS versions
- Phone crashes when app is used
- Pairing information lost after reset

**Most requested features**

- Improved Bluetooth stability and reliability
- Auto-connect/disconnect when case opens/closes
- Better app performance and responsiveness
- Noise cancellation feature
- Improved battery life and monitoring
- Better phone call audio quality
- More durable and longer-lasting fit
- Reusable or included replacement tips
- Firmware updates to address connectivity
- Better multi-device pairing management
- Improved customer support channels

## Recent user reviews (10 of 69)

All indexed reviews: https://appshunter.io/ios/app/ue-fits/id1532073551/reviews.md

### 5/5 — Amazing headphones

*2025-09-10, version 1.67*

These headphones are awesome, they smell REALLY bad though, like overwhelmingly bad

### 1/5 — Garbage

*2024-11-27, version 1.67*

Doesn’t work at all on a $1200 phone. Can’t connect to audio lol…the one thing it’s supposed to do.

### 1/5 — I’M BEGGING YOU TO UPDATE!!!!

*2024-10-29, version 1.67*

PLEASE UPDATE THE APP!!!! It won’t fit my buds to my ears & I’ve been so patient for TWO YEARS NOW. Please????

### 2/5 — The sound is good, not noise canceling at all and the fit is horrible

*2024-09-18, version 1.67*

Eventually the fit will become loose and you have to mold it again but after a week, it will be loose again. Customer service said I need to purchase more PLASTIC tips. I’m not going to keep buying more plastic tips. It’s wasteful and pointless for the user. I can just get headphones that don’t need to be “molded” and have a better surround sound quality. Once they’re loose, say good bye to them staying in your ears. The app is also not helpful. They loose connection. If one is dead, it won’t indicate any battery life until you leave it on for a full day. They die very fast. No full day charge. The app is only good for creating a perfect sound for your ears but no matter what, it won’t be loud enough to cancel out the sounds of the city.

### 2/5 — Earbuds are great, app is slow and buggy

*2024-08-04, version 1.67*

Love the earbuds, best I’ve ever had. But the app is garbage. Super slow to open, slow to pair, slow to update settings etc. Generally a pain to use all around.

### 5/5 — Top!

*2024-06-19, version 1.67*

Schnelle Installation.
Übersichtliche App.
Individuelle Anpassung der ultimate ears. 
Top!

### 5/5 — Very good

*2023-12-06*

The app is very good

### 1/5 — Genuinely Useless

*2023-12-03, version 1.67*

Unfortunately no matter the tech outreach, or resetting of mine, I cannot get both earbuds to connect consistently to my phone much less the app, even when fully charged. Now I cannot get the Bluetooth to pick it up at all - so I cannot use either of them, even after resetting them again. Literally used less than 20 times. Would not purchase again.

### 1/5 — Terrible Customer Service

*2023-10-19, version 1.67*

The absolute worst customer service experience. Ordered the UE fits which need the custom ear forms sent back. My package didn’t have the return label, so I’ve been going ROUNDS being transferred all over kingdom come trying to get a simple label sent. 2 hours with customer service agents who barely speak English and I still don’t have a simple label that was supposed to be INCLUDED in the BOX from the start! Dont waste your time.

### 1/5 — Bids sound good - app says it can’t find them though

*2023-10-04, version 1.67*

This app is 100% useless. Starts up and says it needs Bluetooth permissions to connect to the FITS. Sure. Despite listening to music using set up connected fits, this app says it can’t find any.

Restarted the app, restarted, my phone, paired, unpaired, and re-paired without any progress. 

Unfortunately you really need the app, otherwise just a set of decent BT IEMs that don’t quite fit right. And you can’t order aftermarket foam tips or anything. 

Love my older wired UE IEMs, but this is just ridiculous. it doesn’t matter how good your hardware is the software prevent you from using it.

## Frequently asked questions about UE FITS

### What does the UE FITS app do?

The UE FITS app is essential for setting up your Ultimate Ears FITS true wireless earbuds. It guides you through Bluetooth pairing, a unique molding process using Lightform technology to create custom-fit eartips, and offers various customization options for an enhanced audio experience.

### How does the app help with earbud fit?

The app utilizes UE FITS Lightform technology to guide you through molding your eartips, ensuring a personalized and secure fit. This custom fit provides long-term listening comfort, prevents the earbuds from falling out, and creates a non-intrusive seal for superior audio performance. You can also take a fit test within the app to confirm an optimal fit.

### What customization options are available in the app?

The app allows you to monitor the battery life of your earbuds and case, adjust EQ settings with custom or pre-set options, rename your UE FITS product (Bluetooth ID), and customize the double-tap controls independently for each earbud. These controls can be set for actions like play/pause, voice assistant access, track skipping, and volume adjustment.

### Is the UE FITS app compatible with all devices?

The provided description focuses on the app's functionality with Ultimate Ears FITS true wireless earbuds and their connection to a mobile device via Bluetooth. While specific OS compatibility isn't detailed, it's designed to work with smartphones and tablets that support Bluetooth connectivity for earbud setup and control.

### What are the benefits of using the UE FITS app?

Using the UE FITS app provides a personalized listening experience. Benefits include achieving a perfect, custom fit for your ears, which enhances comfort and audio quality. You also gain control over EQ settings, playback functions via customizable touch controls, and can easily monitor battery levels and access support.

## Version history (last 5 releases)

### 1.67 — 2022-08-15

Bug fixes

### 1.64 — 2022-07-07

Bug fixes

### 1.63 — 2022-06-07

Bug fixes

### 1.62 — 2022-05-02

New Hot Pink color

### 1.57 — 2022-01-26

Bug fixes

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All apps by Logitech Inc.: https://appshunter.io/developer/332300071

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*