# UE FITS — user reviews > 69 indexed App Store user reviews of UE FITS by Logitech Inc., rated 2.17/5 from 114 ratings. - Source: https://appshunter.io/ios/app/ue-fits/id1532073551/reviews - App overview in markdown: https://appshunter.io/ios/app/ue-fits/id1532073551.md - Rating breakdown: 5★ 20 · 4★ 7 · 3★ 9 · 2★ 14 · 1★ 64 ## What do users think of UE FITS? Overall sentiment: negative **Pros** - 👂 Custom-molded fit perfectly shaped to individual ears - 🎵 Excellent sound quality and audio performance - 🏃 Earbuds stay securely in place during physical activity - 🎚️ Customizable EQ settings for personalized sound - 💪 Durable and comfortable for extended wear - 🔊 Professional-grade audio from UE's monitor expertise **Cons** - 🐛 App frequently fails to detect connected earbuds - 📱 App crashes, freezes, and requires constant reinstalls - 🔗 Bluetooth connectivity drops and disconnects frequently - ⚡ Unreliable pairing and connection issues - 🔋 Battery drains quickly and inconsistently - 📞 Poor audio quality during phone calls - 🎧 Fit loosens over time requiring remolding - 💰 Expensive replacement tips create ongoing costs - 📦 Charging case malfunctions and overheats - 🌐 Poor multi-device switching and connectivity - 😤 Inadequate customer support responsiveness **Commonly reported bugs** - App cannot find earbuds despite Bluetooth connection - App crashes on startup or during use - Molding process fails to initiate in app - Bluetooth disconnects randomly during use - Only one earbud connects at a time - Earbuds won't charge in case properly - App forgets paired devices frequently - Settings reset after forced reconnection - App update failures - Bluetooth permissions not working correctly - Case plays audio when closed - Battery level not displaying accurately - App incompatible with certain iOS versions - Phone crashes when app is used - Pairing information lost after reset **Most requested features** - Improved Bluetooth stability and reliability - Auto-connect/disconnect when case opens/closes - Better app performance and responsiveness - Noise cancellation feature - Improved battery life and monitoring - Better phone call audio quality - More durable and longer-lasting fit - Reusable or included replacement tips - Firmware updates to address connectivity - Better multi-device pairing management - Improved customer support channels ## Newest reviews (16 of 69) ### 2/5 — The sound is good, not noise canceling at all and the fit is horrible *2024-09-18, version 1.67* Eventually the fit will become loose and you have to mold it again but after a week, it will be loose again. Customer service said I need to purchase more PLASTIC tips. I’m not going to keep buying more plastic tips. It’s wasteful and pointless for the user. I can just get headphones that don’t need to be “molded” and have a better surround sound quality. Once they’re loose, say good bye to them staying in your ears. The app is also not helpful. They loose connection. If one is dead, it won’t indicate any battery life until you leave it on for a full day. They die very fast. No full day charge. The app is only good for creating a perfect sound for your ears but no matter what, it won’t be loud enough to cancel out the sounds of the city. ### 2/5 — Earbuds are great, app is slow and buggy *2024-08-04, version 1.67* Love the earbuds, best I’ve ever had. But the app is garbage. Super slow to open, slow to pair, slow to update settings etc. Generally a pain to use all around. ### 2/5 — Unreliable connections *2023-05-26, version 1.67* The sound was good, the silicon tips were comfortable and stayed in. But the connections failed after 6 months- total case failure. They replaced promptly, as non of soft fixes revived anything. But the replacements will disconnect you from a phone call every call, after maybe 10 min., so you can’t use them for phone calls, certainly not meetings. Nothing to do with the charge. ### 2/5 — Buds are great - App is trash *2023-04-21, version 1.67* The app never works right. It constantly forgets your earbuds. It requires force quitting, unpair/re-pair, resetting, ‘forget my device’, hard resets - the whole nine yards. And of course, every time you have to reset, any settings you’ve implemented are wiped. So if you remap your taps and forget to set them back up, you’ll be trying to turn up the volume and end up hanging up a call. Averaging $200 a person - and backed by a parent company like Logitech - UE has literally ZERO reason they can’t invest the resources for a robust application. I’d give 0 if I could. ### 3/5 — The fit *2023-03-01, version 1.67* The ear buds fits as advertised. ### 3/5 — Take time to fix the app *2023-01-19, version 1.67* I have, as half the people around here, IE monitors. I understand these are not supposed to be sound blocking earphones, I believe the sound is awesome if you tweak the sound preference to your liking. That being said, the app is trash guys! Spend some more money and time in it. UE is well known for excellence all around, don’t miss the mark here! ### 2/5 — Software/connectivity issues *2022-12-05, version 1.67* I am a loyal UE customer… the ear buds custom fit my ears great and the audio quality is good but not amazingly great… the problem is the software connectivity is totally unreliable. Bottom line, the physical product and sound quality are definitely solid but neither matter if the Bluetooth connection is constantly dropping and less than functional. UE, you need to ship higher quality software that keep the Bluetooth connected. ### 1/5 — Won’t connect to app *2022-11-26, version 1.67* I was so excited to get these and then I spent a stupid amount of time trying to get them to connect to the all. Never worked. I contacted support and they gave me the same instructions as listed in the website it didn’t work. Not knowing what else to do I went and bought some Bose headphones. I wish they would fix their app so that this didn’t happen. ### 1/5 — Worst software I’ve ever used! *2022-11-10, version 1.67* A friend gave me these earbuds. He got them for free when he purchased a phone. I’m glad they were free. It says not to expose them to light for long because they are UV sensitive which is why they glow after they are molded. So I ended up sitting in the dark for an hour trying to get them set up. I was able to pair them but the software couldn’t find them so I couldn’t get the molding process started. After trying their suggestion to delete the app, turn off the Bluetooth and start all over, it didn’t work. I tried my iPad next. That didn’t work either. I tried calling for support and it said no one is available to help right now, call back later. So I tried my Android tablet and finally got them set up. Then a notification came up for an update for the earbuds. Started that and it kept failing. I went back to my phone and they connected. When I tried to play music it told me to go download the software. I don’t know how I got them to eventually work. I also downloaded the UE Custom software and that didn’t work. They sound ok, no where near as good as my AirPods. I have small ears so I was hoping these would feel better and they do. But I can’t get any of the software to work. Can’t adjust the equalizer, and the update notice came up again so I tried with it connected to the iPhone and it failed again. I would be returning these if I paid for them. They will do as a back up but not worth $200. ### 1/5 — Great fit and sound-terrible case/ connection *2022-11-09, version 1.67* Absolutely love these headphones… favorite ever… WHEN THEY WORK. Horrible time trying to even make them charge in the case.. constant issues from day 1 with getting them to connect JUST right and stay connected to charge in case… open it up next day, 50% battery… MAJOR issues with them playing music/ connecting to my phone while in the case.. got so bad I’ve moved on to other headphones. Would definitely purchase again if these case/ charging/ staying OFF while in case issues were fixed. ### 1/5 — Swing & a MISS *2022-10-17, version 1.67* I LOVE my UE wired IEMs, so I was super excited about these. 1. The fit is comfortable, but despite being molded to the shape of my ear, it is hard material that doesn’t block out a lot of outside noise. 2. Which is a problem because the only way to get decent bass is to press them in hard enough to actually seal. At least I finally found a use for a headband. Otherwise, only for quiet spaces. 3. Even then, I’d still say they were worth it, BUT the bluetooth implementation is literally the worst I have ever seen. Case is often hot and the Fits are dead despite charging them a few hours ago. Assuming they have energy, they just work about 20% of the time. Fully 50% of the time I have to open the BT preference pane and click on one or the other (L&R are separate), and 50% of that (25%) it will tell me it couldn’t connect AND PROCEEDS TO FORGET THE PAIRING. Which means you better have the slippery case around because you can’t re-pair without it. If they do connect, sometimes this app works. I’m literally listening to music on my Fits but the app says it can’t find them?! Why doesn’t it just look at the existing Bluetooth connection? I’ve had to factory reset them multiple times and there is zero support from UE. Spend money on any other UE product, but I recommend taking a hard pass on these. ### 2/5 — Worst app ever *2022-10-03, version 1.67* Considering you NEED the app to mold new tips, adjust sound, use eq, etc this might be the most infuriating app I’ve ever used. Could not, for the life of me, mold new tips. If kept telling me “hmmm can’t find your earbuds”. Even though they are connected and working. I’m about to buy a new set of earbuds simply because this app is horrendous. ### 4/5 — So far, so good *2022-08-19, version 1.67* I'll preface this by noting that I have a pair of custom-molded UE-4 in-ear monitors, so I know what audiophile monitors feel and sound like. The sound from these earbuds is outstanding. My IEMs are very neutral, and I appreciate that. These can vary, which I also appreciate. The details I can pick up in some of my favorite test tracks is as good as my IEMs. It's only been 15 minutes, but the pairing and app responsiveness has been excellent. As for the fit, well, the jury is out. It took two or three adjustments to get the right IEM to fit well. The right ear of this pair is great from the start. I can feel the left ear a bit, but I need to wear them longer to see if it's going to be an issue. Overall, they feel a little tight compared to how my IEMs sit in my ears. They are definitely more comfortable when I don't have my jaw clinched. When it's relaxed, the fit is better. (I tried to make sure my mouth was slightly open during the fitting prices.) If I can listen for several hours without disconnected, I'm willing to bump the review to give stars. However, I'm not sure that's going to happen. Fingers crossed, but time will tell. ### 1/5 — DOES NOT PAIR! DO NOT BUY!! *2022-08-17, version 1.67* Buy at your own risk!! I bought these a while back, so I am not able return them. This product is not worth your money!! ### 1/5 — Not registering my Bluetooth *2022-07-20, version 1.64* This is the second time I had to redo w load the app. And now it’s not picking up phone signal ### 2/5 — earbuds are good, app is bad *2022-06-23, version 1.63* The actual product is great, they fit well and sound good. however the app never finds and connects to the earbuds via bluetooth so i cannot check battery level/adjust sound. ## Most critical reviews (10 lowest-rated) ### 1/5 — Garbage *2024-11-27, version 1.67* Doesn’t work at all on a $1200 phone. Can’t connect to audio lol…the one thing it’s supposed to do. ### 1/5 — I’M BEGGING YOU TO UPDATE!!!! *2024-10-29, version 1.67* PLEASE UPDATE THE APP!!!! It won’t fit my buds to my ears & I’ve been so patient for TWO YEARS NOW. Please???? ### 1/5 — Genuinely Useless *2023-12-03, version 1.67* Unfortunately no matter the tech outreach, or resetting of mine, I cannot get both earbuds to connect consistently to my phone much less the app, even when fully charged. Now I cannot get the Bluetooth to pick it up at all - so I cannot use either of them, even after resetting them again. Literally used less than 20 times. Would not purchase again. ### 1/5 — Terrible Customer Service *2023-10-19, version 1.67* The absolute worst customer service experience. Ordered the UE fits which need the custom ear forms sent back. My package didn’t have the return label, so I’ve been going ROUNDS being transferred all over kingdom come trying to get a simple label sent. 2 hours with customer service agents who barely speak English and I still don’t have a simple label that was supposed to be INCLUDED in the BOX from the start! Dont waste your time. ### 1/5 — Bids sound good - app says it can’t find them though *2023-10-04, version 1.67* This app is 100% useless. Starts up and says it needs Bluetooth permissions to connect to the FITS. Sure. Despite listening to music using set up connected fits, this app says it can’t find any. Restarted the app, restarted, my phone, paired, unpaired, and re-paired without any progress. Unfortunately you really need the app, otherwise just a set of decent BT IEMs that don’t quite fit right. And you can’t order aftermarket foam tips or anything. Love my older wired UE IEMs, but this is just ridiculous. it doesn’t matter how good your hardware is the software prevent you from using it. ### 1/5 — Dropped the ball *2023-06-10, version 1.67* Good sounding earbuds but the app is worthless. All the cool features don’t work to customize your experience & it seems as the UE walked away from addressing concerns. Very disappointing. ### 1/5 — UE Fits *2023-04-26, version 1.67* Fit great, but one of the earphones stopped working very fast (haven’t used them every day, but had them for 6months). ### 1/5 — Who cares if they’re comfortable if they won’t stay connected? *2023-03-17, version 1.67* These are soooo frustrating! They won’t stay connected and they regularly won’t seat properly in the charging case. ### 1/5 — Great fit, TERRIBLE app *2023-03-14, version 1.67* The earbuds fit great if you can get the app to work. You know it’s bad when customer support’s best advice is to delete and reinstall the app. It didn’t work. Now I have earbuds that I can’t mold. ### 1/5 — Latest review *2023-01-27, version 1.67* Well, I have an iPhone 11 with iOS version 16.1 and I’ve had my earbuds for 9 months now & the app STILL won’t connect to the headphones to pair & shape them. I’ve tried EVERYTHING. I’ve turned my device off & back on, unpaired them with the phone, disconnected them, renamed them, u name it & they simply WILL NOT connect to the app to shape them. I paid good money for these, even got a 2nd pair thinking they might be defective & I waited years to get them until I could afford them, super excited to try them out because all the others I’d tried always fell out of my ears because they’re so small so I am VERY unhappy about this. PLEASE fix your app, instead of making new earbuds for gaming! That was like adding insult to injury when I saw that. I’m not a gamer, I like my music, so please help me to change this review? ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing headphones *2025-09-10, version 1.67* These headphones are awesome, they smell REALLY bad though, like overwhelmingly bad ### 5/5 — Top! *2024-06-19, version 1.67* Schnelle Installation. Übersichtliche App. Individuelle Anpassung der ultimate ears. Top! ### 5/5 — Very good *2023-12-06* The app is very good ### 5/5 — Ummmmmmmmmmmmmm what? *2023-06-27* I don’t really understand the bad reviews here. I tried a bunch of different products before hearing about these nothing fit right. Even the foam ones that are almost like earplugs they either wouldn’t seal or just fall out all together. I guess maybe I followed the instructions or something idk but the molding process was super simple. I’ve had the same ones for a few years now and they fit just like they did the day I molded them. As for sound quality these guys make in ear monitors for professionals they know what they’re doing they sound great. If I had to say something switching between devices can be inconsistent I usually just turn off the Bluetooth on the device I’m disconnecting from and it works fine. Once in awhile only one will produce sound but simply double tap to wake it up and problems solved. These are by far the best earbuds I’ve ever used comfortable enough you could keep them in until they need charged and that’s a decent amount of time. I’m a UE fits customer for life there’s no other product like it if you can’t find earbuds that fit get these I mean why do you think they named them fits? 🤯 ### 5/5 — The Best fitting sounding earbuds *2022-01-18, version 1.56* I have never worn more comfortable and sturdy earbuds ever. Each bud is custom fitted/molded to your own canal based upon a warm and form tech. The fit is so snug, you would think they had noise cancellation features. I can perform any HIIT routine (burpees, jump lunges, plyo etc), and they won’t fall out. The comfort of these is second to none. The sound quality is excellent and the app gives the ear buds more flexibility given the EQ changes. The only criticism would be the blue tooth. They don’t hand shake very well and if the battery isn’t high, it seems to be nearly impossible to get it to link. It’s a minor headache but V 2.0 and beyond should improve this. ### 5/5 — Perfect for me *2022-01-05, version 1.55* I have read some of the reviews, but so far I haven’t had any of issues others have complained about, so I’m assuming they have fixed any Bluetooth connection issues. For me, I was able to leave my phone inside and took my trash to the curb without any breakup or static whatsoever! I feel like I have the range to be anywhere in my house enjoying my music without having my phone tethered to my hip. I don’t understand why some people had trouble with the fitting. If you follow the prompts, it strongly recommends standing in fromt of a mirror before starting your fit. And then follow the gif, that shows you that you sort of twist the ear bud into your canal. Then it will tell you to hold the earbuds in place while it heats up molds to your canal. Maybe some people didn’t hold them in place? I have ALWAYS had issues with any kind of earbud, wired or otherwise. You see, in 2002 I had skin cancer removed from the back of my left ear. They had to do a skin flap to replace the tissue , but that means that my left ear sits about 1/3 of an inch higher than my right ear. This has also caused my ear canal to slightly misshape. Traditional earbuds are painful with my eyeglasses and typically stay in for all of about 40 seconds (if I’m lucky). With my first fitting, I now have super comfortable WIRELESS earbuds that don’t make my ear canals hurt, STAY IN PLACE (even while head bobbing to Breaking Benjamin & Disturbed), and I’ve been able to wear them for more than 4 hours straight without any pain! For me, these are truly worth the price. I purchased them on sale Black Friday, and honestly didn’t expect delivery until January, but I got the 12/23/21. So, given all of the nation wide shipping delays, I was happy I actually got them by Christmas. (Although, I forgot to pack them, so I didn’t fit them until just New Years. If you have hard to fit ears, I truly do highly recommend these! ### 5/5 — Perfect fit *2021-07-10, version 1.31* So far so good, the sound quality isn’t the best but the perfect fit makes up for it. For the price these earbuds are well worth it but I would personally pay a little more for a better quality sound. ### 5/5 — UE Fits *2021-06-01, version 1.24.60* I love these ear buds and the app. I bought two sets of these and haven’t had any problems at all with them and they sound amazing! I am getting the UE 18+ CSX real soon and I can’t wait to hear what they sound like! UE is a fantastic company to deal with and if you have an issues they seem to take care of their customers! Thanks UE!! ### 5/5 — Latest update *2021-03-27, version 1.19.1* The added single tap feature is just what I was looking for plus seems like the audio skipping problem has been corrected, good job Logitech! ### 5/5 — Worth! *2021-01-08, version 1.9* I have never been able to wear earbuds since I was a kid so Bluetooth headphones and AirPods were out of the question. So happy these launched and came out! Hey fit my ears almost perfectly and the don’t slip out, one of my buds is loose but that’s because I have a tragus piercing and I didn’t have it in while having my headphones mold. The sound quality is truly amazing especially for someone that has never been able to wear earphones correctly. I wish the case was a bit higher quality for the price, but I do love them 10/10 recommend --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-18.*