# UFirst Perodua Passport — user reviews > 83 indexed App Store user reviews of UFirst Perodua Passport by Perodua Sales Sdn Bhd, rated 4.59/5 from 22 ratings. - Source: https://appshunter.io/ios/app/ufirst-perodua-passport/id1027335669/reviews - App overview in markdown: https://appshunter.io/ios/app/ufirst-perodua-passport/id1027335669.md - Rating breakdown: 5★ 16 · 4★ 4 · 3★ 1 · 2★ 1 · 1★ 0 ## Newest reviews (12 of 83) ### 2/5 — Apps problem *2026-04-21, version 2.0.54* I’m unable to open the app as it keeps showing an internet connection error, even though my connection is working fine. I’ve tried reinstalling the app, but the issue persists. I also cannot log in through the website. Please look into this and fix the issue for a better user experience ### 2/5 — I can’t book an appointment *2025-05-10, version 2.0.34* I have been using this app for awhile and it had never given me any headaches. But last appointment, I didn’t realise it clashes with my business trip in Penang and since I had no one to go in my stead I have no choice but to cancel the appointment. But till now I am unable to book another appointment. ### 3/5 — My wish list for this app *2025-04-19, version 2.0.34* my wish list: 1. Dark mode for this app. 2. Appointment should be reflected inside the app after making an appointment. ✅ 3. Appointment reminder/alert within the app 4. Allow changes being made for appointment before 24 hours prior to the appointment time. Any changes made within this time frame, customer should call to call center for new appointment schedule. 5. This app should shows history of car servicing and related. ✅ 6. [NEW] This app should provide real-time servicing status for customers ‼️ ### 3/5 — Hj *2024-09-06, version 2.0.30* Hj ### 3/5 — Unable to book e-appointment *2024-08-27, version 2.0.30* Almost a month i tried to request for periodical service but unable. Called the service centre, they said to book 3/9 onwards. Ive retried to book, but still unable. Please fix this ### 4/5 — Keep it up! *2024-07-20, version 2.0.30* Not so bad. The apps not so user friendly, the appointment for service not up to date. I need to call directly to the perodua center near my location to book the appointment ### 3/5 — Bugs need to be updated regularly *2024-07-18, version 2.0.24* This app wont make me set an appointment from here so whats the point including that choice for users and sometimes it keeps crashing and no details appeared. Just a blank page. ### 5/5 — Customer *2024-07-18, version 2.0.24* Can speed up the system process ### 5/5 — 1,000km Complimentary Maintenance *2024-07-18* It was the good service provided. ### 5/5 — 更新 *2024-07-18, version 2.0.24* 更新 ### 2/5 — app maintenance *2024-07-17, version 2.0.24* Don’t understand why i need to put a review first, its says app maintenance ok fine but then it got extended to 2 more days lol. So after i write a review, will the app miraculously better? furthermore when i put my ID, the app says it is wrong then i need to apply for new password, after that the app kinda get stucked again? maybe need to improve the design and accessibility for the future user cause this app has potential man :// ### 4/5 — Cintaimu *2024-07-17, version 2.0.24* Rindukan dirimu ## Most critical reviews (10 lowest-rated) ### 1/5 — TOOK SO LONG TO VERIFY CAR DETAILS *2026-02-22, version 2.0.54* It’s so hard for me to set a car service appointment. The service centres refuse to answer phone calls that urge me to book via app. But the app to SOOOOOOOO LONGGGGG to approve my car details despite providing all information required. Why push us to book via app while the app doesn’t effectively work?? There’s no status update and no reachable support. I was regularly service my car with Perodua and these booking issues is so disappointing. ### 1/5 — No update/upgrade with the phone number usage *2026-01-12, version 2.0.52* Last time i used Ufirst was in 2023 and there was a problem to use it as they will ask for a “security update” and requires users to update to a new number to get the TAC. If the user only has one number how do they “update a new number” just to get the TAC? Fast forward to this year, 2026, still having the same issue. New login, changed password from the temporary one. And the same “security update” pops up and requires me to insert a new number for a TAC. And of course can’t do that because i only have one number! Very frustrating. After all these years, the system seems to still be as lousy and worse, it’s the only app to use for Perodua. Unified system but really bad UI, really bad integration 👎🏽 ### 1/5 — CONFUSING AND HARD TO USE *2026-01-01, version 2.0.48* Why cant i change the name i have mistakenly put at first, i did “delete account” but nothing change??? Why there is no step to follow? Do i need to figure out everything by myself, then logik la i did mistake. If i login from the owner phone that “the car is owned” and if i login from the daughter phone “im the driver” ? Lepastu had to submit geran, then after sumbit geran, submit what else? why cant it be proceed?? SO COMFUSING SO LAME AND SO DIFFICULT TO USE! How can i book the session!!!! I want to go somewhere else urgently la haiya! ### 1/5 — Useless app which are not compatible for service appointments *2025-07-17, version 2.0.34* The app is not been giving updates for months where its not compatible and working well on new phones/ new OS supported. Please make some good improvement on updates so that make the user experience better for service appointments and etc. Apps is made for convenient to reduce the human errors and ensure things in order for user’s therefore the application should be in update according to the OS. Please and hoping better improvements in chat bots/ chatting with customers service as well in the application it self rather going into another social media or email contact point which is not efficient. Thank you and hope this feedback will make some changes for users experiencing the same as me ### 1/5 — App full of issues & not user-friendly *2025-04-18, version 2.0.34* Cancelling e-appointments is difficult, had to call customer service and wait 15-20 minutes. When they checked, they said it was cancelled, but it's still showing in the app. Then I had to contact the service center via WhatsApp because the app is down. Full of glitches, not user-friendly, and even spelling errors. If I still need to book manually, what's the point of the app? Hope the developers can improve it since many people are using it. ### 1/5 — The Perfect App to Make Life Inconvenient *2024-11-22, version 2.0.34* Every date I tried to book marked as full and the dates that are not have no time slot available. Maybe developer can do something to mark the unavailable dates red so people can see and not wasting time to click every single date. This app was supposed to make things easier. ### 1/5 — Complicated! *2024-07-18, version 2.0.24* What is going on? Im trying to cancel my booking for a month now! What is this app for? It is super easy for booking through my agent, just transfer money to her account and im done booking without using this app..now that i need to cancel, nothing is simple, everything is super complicated..i was asked to download, then i cannot enter my id, then was asked to wait for the system update, now i have to write a rview to update this app? What is this? Customer service is way out..is this some type of scam? ### 1/5 — RIDICULOUS APP! *2024-07-17, version 2.0.24* How can an app inconvenience its customers? I want to make a booking to service my car but instead I have to write a Review if not cannot proceed? You think customers are very free is it? You want us to write a review do it when we are at your service center not ask at app here! Lousy planning, I am so upset because I cannot book my appt without writing a review and I am so busy, maximum inappropriate app request. 1 star for sure. ### 1/5 — Worst app for customers *2024-07-17, version 2.0.24* What’s the point of the app if it keeps crashing almost on a daily basis? I also am so dumbfounded of how the app will direct you to an external browser for certain things. Again, what is the app for? Why can’t we do everything in the app? Not user friendly in ANY way. Please improve on your customer experience. No point selling your product if you guys don’t even care about customer experience after purchasing your product. ### 1/5 — Why would i need to review first before I can update an app? *2024-07-12, version 2.0.24* From mediocre to bad app. Ufirst served its purpose for booking app and some basic info on the vehicle we own but with this forced app review and 12 day long system maintenance, it just turned into plain bad app and bad user experience. You know that you have system maintenance, why don’t you give alternative instructions on how your users can do their booking or whatever it is you force people to do in this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Can’t update *2025-08-15, version 2.0.38* i try it many times to update till now cannot ### 5/5 — Review *2025-08-06, version 2.0.38* As a user this apps i think the apps very important because we can do anything like booking date for car service. ### 5/5 — Overall review *2025-08-06, version 2.0.38* Greatttttttt, easy to use and very convenient too! Please buy perodua product because the service is very good and affordable too! Everytime my appointment is full, the staff will call and defer to a new date. Everything is smooth! The staffs at Bachang, Melaka is soooo nice too. ### 5/5 — No *2025-08-06, version 2.0.34* No ### 5/5 — Booking e-appoinment *2025-02-02, version 2.0.34* I can’t book an e-appointment. Trying to select all the dates but it appears as “We’re sorry, the system is unable to process the e-appointment request”. Frustrated. ### 5/5 — Keep on saying update *2024-09-05, version 2.0.30* I wanted to book then keep on pop up maintenance issue but for 5/9 now its already 6/9. Fix it please ### 5/5 — Mr Smith *2024-09-05, version 2.0.30* All good ### 5/5 — Easy for me *2024-09-05, version 2.0.30* take less then 5 minutes to make appointment for my car service ### 5/5 — Bad apps *2024-08-11, version 2.0.30* Apps teruk ! Try nak set appointment since bulan july. Tapi apps asyik crash, suruh log in, suruh update etc. Now dah boleh buka, dah choose date and time nak set appointment, tiba2 “we’re sorry, the system unable to process the e-appointment request”. Habis tu apa guna apps ni ? Penat dah nak try set appointment. Macam2 masalah ### 5/5 — Not friendly app and very confusing to use *2024-07-18, version 2.0.24* This app always error and force close while using it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-14.*