# UGI Utilities Account — user reviews

> 24 indexed App Store user reviews of UGI Utilities Account by Smart Energy Systems LLC, rated 4.80/5 from 7,636 ratings.

- Source: https://appshunter.io/ios/app/ugi-utilities-account/id6463613724/reviews
- App overview in markdown: https://appshunter.io/ios/app/ugi-utilities-account/id6463613724.md
- Rating breakdown: 5★ 6,988 · 4★ 397 · 3★ 99 · 2★ 26 · 1★ 126

## What do users think of UGI Utilities Account?

Overall sentiment: neutral

**Pros**

- 👍 Excellent service
- 👍 Easy to use and straightforward when making payments
- 👍 Very useful and helpful app

**Cons**

- 🐛 Payment issues
- 🐛 App not working, please fix it

**Commonly reported bugs**

- Payments aren't processing
- "Maintenance in progress", app not working

**Most requested features**

- Improve the app
- Fix the new app so payments can be made

## Newest reviews (6 of 24)

### 5/5 — Payment issues

*2025-04-11, version 1.7*

My payments aren’t processing

### 5/5 — Great app

*2025-02-13, version 1.7*

This app is very useful and helpful.

### 5/5 — V

*2024-07-17, version 1.4*

Muy buen servicio

### 5/5 — Chester’s review

*2024-05-29, version 1.3*

As long as your product doesn’t blow up I am happy!

### 5/5 — Suggestion

*2024-02-24, version 1.2*

Excellent service but need improve.

### 5/5 — Please Fix

*2024-01-08, version 1.1*

Still can’t make a payment on the new app smh please fix it

## Most critical reviews (10 lowest-rated)

### 1/5 — Statement

*2026-06-25, version 1.12*

This company always sends me a notice saying my bill is ready but when I log into my account, it’s never available. Why is that??

### 1/5 — Too expensive

*2026-04-25, version 1.12*

Expensive

### 1/5 — LET ME PAY MY DAMN BILL

*2026-01-22, version 1.10*

STOP DECLINING MY CARD! I HAVE THE MONEY SO LET ME PAY! DON’T BILL ME IF YOU’RE NOT GONNA LET ME PAY THE DAMN BILL!

### 1/5 — Payment saved

*2025-08-23, version 1.9*

Each time I login I have to put my information in again for payment and every time I hit the save payment information but it doesn’t save it

### 1/5 — ZERO STARS

*2024-11-21, version 1.5*

Terrible company, if I had options, I would use someone else !

### 1/5 — Terrible

*2024-05-27, version 1.3*

It shouldn’t wait until after you try and submit a payment to tell you the service is unavailable then just keep processing and you don’t know if your payment was accepted or not.

### 1/5 — "maintenance in progress"

*2024-01-03, version 1.1*

This app has been advertised through email as "coming soon" multiple time since October 2023.  It's stated that the app is redesigned, but no mention in all the emails that you have to delete the old app and download a new app.  When they finally do mention it, it's at the end of the email.  Forget about using the app, "maintenance in progress".  
For a utility that provides service to thousands of customers, it should be fixed ASAP.  Do better UGI.

### 3/5 — Ppl app

*2024-07-19, version 1.4*

The app is not working please fix it

### 5/5 — Nice

*2026-08-23, version 1.12*

Nice app

### 5/5 — F

*2026-08-11, version 1.12*

Muy buen servicio

## Most praised reviews (8 highest-rated)

### 5/5 — Excellent

*2026-05-13, version 1.12*

The app is easy to use

### 5/5 — Easy online bill pay

*2026-03-25, version 1.12*

App is very simple, straightforward makes it very easy to pay your bill. Thank you!

### 5/5 — UGI

*2026-02-04, version 1.11*

Superb performance.

### 5/5 — I got my gas turned back on

*2026-02-03, version 1.11*

I got my gas on at an new house. Is the bill the same as before. Everything was in good standings

### 5/5 — Great App

*2025-12-08, version 1.10*

Easy getting from electric to gas bill and back.

### 5/5 — App uses

*2025-06-30, version 1.8*

Quick and easy. In less than a minutes I MADE MY PAYMENT.

### 5/5 — Excellent work

*2025-06-28, version 1.8*

Excellent service

### 5/5 — It’s a breeze

*2025-05-17, version 1.8*

Easy to use and straightforward when making payments

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*