# ugohome-Original NexHT Home — user reviews > 138 indexed App Store user reviews of ugohome by Puwell Technology Inc., rated 4.60/5 from 906 ratings. - Source: https://appshunter.io/ios/app/ugohome-original-nexht-home/id1504360057/reviews - App overview in markdown: https://appshunter.io/ios/app/ugohome-original-nexht-home/id1504360057.md - Rating breakdown: 5★ 700 · 4★ 129 · 3★ 39 · 2★ 7 · 1★ 31 ## What do users think of ugohome? Overall sentiment: neutral **Pros** - 📽️ Clear and high-quality video - 🔍 Effective motion detection and tracking - 🔊 Good audio quality and two-way communication - 📱 User-friendly mobile app - 💰 Affordable price point **Cons** - 🔌 Occasional connectivity issues and camera disconnections - 🔍 Overly sensitive motion detection triggering - 🗣️ Poor audio quality for two-way communication - 💾 Limited cloud storage options and local storage required - 🤖 Inconsistent app performance and stability **Commonly reported bugs** - Cameras randomly going offline and unable to reconnect - App crashes and freezes during use - Delayed or missing video recordings - Compatibility issues with certain devices and networks **Most requested features** - Improved motion detection sensitivity and customization - More cloud storage plans and options - Desktop/web app version for remote monitoring - Easier camera reset and reconnection process - Better audio quality for two-way communication ## Newest reviews (15 of 138) ### 3/5 — Decent app , quality is acceptable *2024-08-26, version 7.2.6* These cameras or great for the window in my condo. Quality is decent and the app is easy enough to use . My only complaint is there’s an option to purchase cloud space per camera . With the option of 1cam package and then skips to 3cams and so on. There needs to be a 2 camera option. It feels kinda forced that you’d need to subscribe for 3 or more cameras when the avg household most likely only has 2 cameras ### 5/5 — Camera *2024-08-17, version 7.2.6* So clear ### 5/5 — 👍🏻 *2024-07-28, version 7.2.6* Good ### 4/5 — Cool *2024-06-22, version 7.2.6* Cool ### 5/5 — Buena *2024-06-07, version 7.2.6* La desde la nueva actualización se reinicie el programa muchas veces ### 5/5 — Awesome surveillance *2024-06-06, version 7.2.6* Really enjoy the app and the 8 cameras I have ,The automatic tracking and the audio, feature are awesome. Thanks for a great job. ### 5/5 — Me ayuda mucho *2024-05-31, version 7.2.6* Me encanta para mis hijos ### 5/5 — Go home *2024-05-28, version 7.2.6* This camera if perfect for any used I used it to see my sick mom and I love all the fixtures. TK ### 5/5 — Camera *2024-05-27, version 7.2.6* I love it♥️💕😍🥰 ### 5/5 — Super Nice *2024-04-30, version 7.2.6* I like it help me a lot with my kid ### 3/5 — Works well *2024-04-24, version 7.2.6* Could use easier to understand instructions If camera goes off line when not at home unable to get it back. Will not refresh. ### 5/5 — Easy use *2024-04-15, version 7.2.6* We love the app.! ### 4/5 — Awesome *2024-03-15, version 7.2.6* So far this device has been great to have… 👍😉👍 ### 4/5 — Drummy *2024-03-10, version 7.2.6* This app is awesome, I recommend to anyone who needs cameras to secure their business or home Top draw. ### 5/5 — Camera *2024-03-09, version 7.2.6* Very well equipped camera for the price you pay! Would definitely buy again . The rotation feature is awesome!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Cameras good app is trash *2025-04-06, version 7.2.6* App video does not stay open after just a couple minutes it closes video feed and have to keep clicking to open ### 1/5 — camera doesn't work *2025-02-04, version 7.2.6* after 1 year my Cameras completely disconnected from my device & wifi and will not reconnect after reset too. support will not respond to my emails ### 1/5 — Worthless now as it won’t “reset” *2024-12-26, version 7.2.6* Don’t buy it! Camera disturbs everyone in the room as it doesn’t seem to have easy access to a “mute” option. when on & so you are forced to unplug it when the system isn’t working properly , if placed away from phone/app owner. I don’t need a nagging camera where I have camera! I need it notifying Me on my smart phone! Then when I moved it to a non inhabited space , their system wouldn’t “reset” and recognize the piece of noisy plastic I bought from them! It still won’t connect to the network n now the system claims the app n camera don’t “match” never had as much trouble with a camera as much as I do this unit! ### 1/5 — The new app was much better *2024-10-23, version 7.2.6* Old app is disaster, I’m very not satisfied with new app… horrible…. And your cameras have issues with sound… and stop working…. 👎 ### 1/5 — Awful impossible to use *2024-09-12, version 7.2.6* Paid for cloud services and it won’t record anything,, cancel ### 1/5 — Yikes *2024-02-02, version 7.2.1* Had this camera for over a year now, before the rebrand. When they rebranded, they claimed that any cameras that had already been purchased would still work. Nope. Spent 30 mins on the app trying every recommendation they had on the help page. At the bottom, it says that if I still needed help to contact them. With no link to a method of contact. So I went on their website and called the number. I stated my problem and was immediately hung up on. Now I can’t get a hold of anyone there. So sad because I used to love it and it used to be perfect. If you choose to go with this as home camera, just remember that as soon as they rebrand AGAIN or randomly decide they need more money out of you, your current cameras will go obsolescent. Ugohome/nextHT, do better. ### 1/5 — Roban con grabación en la nube *2024-01-14, version 7.2.1* No tomen el plan, no funciona. ### 1/5 — 連続して見れない *2024-01-08* モニターを連続して監視していたいが、頻繁に アプリとカメラ本体の接続が切れて再ログインが求められる。 改善してもらいたい 一向に改善されない ### 1/5 — Unreliable when you need it most *2023-12-11, version 7.2.1* These cameras are trash, the software is also the lowest quality humanely possible. My cameras will not load any footage from today whatsoever. I pay for a subscription for cloud service, nothing was recorded or saved. My dog was hit by a car today and the cameras captured absolutely nothing because the data transfer speed is 0 KB/second at all times. Do not buy these cameras, and do not ever pay for a subscription for service. You’re wasting your money and potentially putting your life and the lives of you loved ones in jeopardy. I would rate this app 0/10 if I could. ### 1/5 — Too slow *2023-12-03, version 7.2.1* Too slow ## Most praised reviews (10 highest-rated) ### 5/5 — Cameras *2025-12-14, version 7.2.6* The cameras works as should , I use them both to watch my pets during the day . I am really glad I purchased them. ### 5/5 — Tranquilidad *2025-05-28, version 7.2.6* Confiabilidad - ### 5/5 — Excelente *2025-03-12, version 7.2.6* Fácil de usar , buenisima aplicacion… ### 5/5 — Going one year and counting *2025-02-22, version 7.2.6* Works well indoors. Good range. So far, so good. ### 5/5 — Buena aplicación *2025-01-11, version 7.2.6* Que buena aplicación ### 5/5 — Concepto *2025-01-06, version 7.2.6* Muy buena resolución, tanto diurno como nocturno. ### 5/5 — Fantastic video camera! *2025-01-03, version 7.2.6* This camera is fantastic! It has a great connection, the motion detection works flawlessly, and the picture quality is excellent. I can check on it even from hours away, which gives me so much peace of mind. Just love it! ### 5/5 — Very nice product! *2024-10-23, version 7.2.6* Bought online to give it a try and it was a nice surprise! Works perfect! Video and audio and is delivering everything that I was expecting! ### 5/5 — Duck house *2024-10-20, version 7.2.6* Great camera. Love it 💜 ### 5/5 — Great Camera’s *2024-08-19, version 7.2.6* We have these cameras for years monitoring care for our parents in two nursing homes. They are invaluable for our peace of mind. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*