# UGPhoto Backup — user reviews > 11 indexed App Store user reviews of UGPhoto Backup by Thomas Le gravier, rated 4.80/5 from 85 ratings. - Source: https://appshunter.io/ios/app/ugphoto-backup/id6755668546/reviews - App overview in markdown: https://appshunter.io/ios/app/ugphoto-backup/id6755668546.md - Rating breakdown: 5★ 76 · 4★ 4 · 3★ 1 · 2★ 3 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — XMP geolocalisation *2026-08-10* J’aimerais trouver la fonction pour intégrer les fichiers XMP de géolocalisation. Les fichiers dont la geolocalisation a été ajouté manuellement sur l’iphone 16 pro n’apparaissent nulle part sur le Nas Ugreen DXP 4800 Pro **Developer response:** Bonjour, Pas de soucis, n’hésitez pas à mon contacter directement et nous trouverons une solution (contact@ugphotobackup.app), cela sera plus efficace qu’une mauvaise review sur le store. Bonne journée, Thomas ### 1/5 — Basic *2026-07-10* Pour avoir les fonctions sympas il faut payer la version pro… **Developer response:** Merci pour votre retour. De nombreuses fonctionnalités essentielles de UGPhoto Backup sont disponibles gratuitement. La version Pro débloque uniquement des fonctionnalités avancées, comme la sauvegarde automatique des photos en arrière-plan. Les abonnements Pro me permettent d’améliorer continuellement l’application, de proposer des mises à jour régulières, d’assurer la compatibilité avec les nouveaux appareils et les nouvelles versions des NAS, et d’offrir un support de qualité. L’application est entièrement testée. N’hésitez pas à me contacter à contact@ugphotobackup.app si vous avez besoin d’aide. Thomas ### 2/5 — Good but limited *2026-02-10* App is ok but overly limited without requiring more money. Sad **Developer response:** Hello, The app is free and you can totally tested without any subscription. You could also test the Pro version without any charge for 7 days! Don’t hesitate if you need help (contact@ugphotobackup.app) or questions! Have a nice day, Thomas. ### 2/5 — Sicherung *2026-02-06* Sichern ist nicht möglich Man geht auf jetzt sichern aber es sichert Nix auf der Nas **Developer response:** Hello, I’m sure we can figure it out! The login process is fully tested, please contact me (contact@ugphotobackup.app) and we will find a solution. Sorry for the inconvenience, Have a nice day, Thomas ### 3/5 — Forgets who I am *2026-05-23* I have tested the app for a week and it already asked me to sign in again. Forgot my previous backups and started the backup again. Looks nice but so far it’s not performing as expected. **Developer response:** Hello Gerry, The app is fully tested and the last release introduced a new database backup logic. Your history is now fully saved and you won’t have this issue anymore. Please don’t hesitate to contact me (contact@ugphotobackup.app) if you need help. Sorry for the inconvenience, Thomas ### 3/5 — Funktionen nach späterer Installation nutzlos *2026-03-31* Leider sind die Funktionen im Geräte Cleaner auf die Dateien beschränkt die mit der App gespeichert wurden. Die Dateien die bereits auf der NAS vorhanden sind werden nicht in die Bereinigungsfunktionen aufgenommen. Wenn also schon Daten gesyncht wurden und die App also erst später installiert wird sind diese wichtigen Funktionen nutzlos. Schade. Deshalb nur 3 Sterne **Developer response:** Hello, I’m sorry if this functionality wasn’t clear for you. The name of the tab is « Local cleaning » and it’s dedicated to your iOS device local cleaning. But it’s a good suggestion to offer the same functionality for the NAS. It’s noticed and I will investigate to add it in a next release. Don’t hesitate to contact me (contact@ugphotobackup.app) if you have feedback. Thomas ### 4/5 — Awesome App *2026-02-25* I love this app, live activities used to work perfectly fine but with the latest update it stopped working. Please fix it soon. **Developer response:** Hello, The last release is fully tested and stable. Please don’t hesitate to contact me (contact@ugphotobackup.app) and I’m sure we will figure it out. Sorry for the inconvenience. Thomas ### 4/5 — No AI features *2026-01-11* I just wish the dev integrated AI feature would’ve been the best app out there **Developer response:** Thank you for your feedback. Don’t hesitate to contact me at contact@ugphotobackup.app and provide more details. I’ll be happy to investigate your suggestions. AI is a great tool, but it needs a real purpose and clear benefits for the app, not just a marketing argument. Thomas ### 5/5 — Best Photo Backup App for UG *2026-03-30* I have tried all the different photo back up apps that work with UGreen NAS and this one is by far the easiest to work with and the most consistent for me. I have also communicated with the developer regarding having two-way sync functionality, and this seems to be in plans for the app in the future. **Developer response:** Thank you for your support 🙏 Thomas ### 5/5 — UGreen photo backup *2026-01-05* So far it’s an awesome app and great NAS system, very fast and user friendly **Developer response:** Thank you for your support 🙏 Thomas ## Most praised reviews (1 highest-rated) ### 5/5 — Neue Version funktioniert *2025-12-23* Leider gab es Probleme mit den ersten Versionen der App. Nach dem Kontakt mit dem Entwickler wurden diese schnell behoben. **Developer response:** Hello, Thank you for this feedback and your support 🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*