# UH MyChart — user reviews > 187 indexed App Store user reviews of UH MyChart by University Hospitals Health System, Inc., rated 4.30/5 from 2,354 ratings. - Source: https://appshunter.io/ios/app/uh-mychart/id6444289907/reviews - App overview in markdown: https://appshunter.io/ios/app/uh-mychart/id6444289907.md - Rating breakdown: 5★ 1,671 · 4★ 190 · 3★ 144 · 2★ 114 · 1★ 235 ## What do users think of UH MyChart? Overall sentiment: neutral **Pros** - 💻 Easy to use - 🕰️ Timely test results - 📅 Convenient appointment scheduling - 🔍 Comprehensive medical history - 💬 Effective communication with providers **Cons** - 🐛 Frequent technical issues - 🔍 Cluttered with irrelevant information - 📨 Unreliable messaging and notifications - 🔒 Concerns about data security and billing accuracy - 🤯 Confusing navigation and user interface **Commonly reported bugs** - Links in emails not working - Inability to send messages to providers - Inconsistent display of appointment information - Inaccurate or missing medical history data - Repeated login issues and app crashes **Most requested features** - Ability to add and manage all providers in one place - Streamlined prescription refill process - Improved search and filtering options - Seamless integration with other healthcare apps - More detailed and user-friendly instructions ## Newest reviews (14 of 187) ### 3/5 — View Statement *2026-06-02, version 11.5.2* In the past, I was able to view a detailed statement ( very easily) which also included the address to send payment to. Everyone doesn’t pay online; therefore the address should be included on the statement. ### 3/5 — Unreliable *2026-05-20, version 11.5.2* Not very reliable. Often run into errors so the app isn’t working as it should. Can’t make appointments online for any of my drs. Can’t order any of my meds online. At least half the time, if not more, I end up having to call the dr offices anyway. The app is mostly annoying to me. The best things about it are that when it’s fully operational, I can see the summary and review of my appts; and it will put my appts directly into my calendar. ### 2/5 — Inconsistent, At times unusable *2026-04-24, version 11.5.2* Cannot access my children’s records. Shown a notice that I need to confirm my identity… when I click the link it refreshes the same screen with no option to submit what’s needed to confirm my identity. Lots of bugs like this throughout which make it incredibly frustrating to use this app. ### 3/5 — Still have not received my CT results *2026-04-24, version 11.5.2* It has been 5 days and no results of my CT. UH used to get the results within 1 day. Today is Friday so I won’t see my results until Monday (if lucky). ### 4/5 — Useful *2026-03-16, version 11.5.2* For the most part, the My Chart app has been quite useful. My only complaint is after linking Cleveland Clinic My Chart app through Epic to UH and vice versa, not all the information is available. We use the app to check appointments so we don’t book appointments on same date/time. Messages for one of us are not available at all. At our age we need to help each other and if the apps were more accurate, we could stay on top of our healthcare. ### 3/5 — UH MyChart *2026-03-14, version 11.5.2* The website/app is very cumbersome to navigate. A person has to go through several screens to get to where they want/need to be. I wish I could type in what I want to do, ie: message doctor … go to my doctors & choose the one I want to message & start writing. If it’s an emergency… you shouldn’t be messaging… you don’t need to clarify meds request/appt follow up … just give me the place where I start to write/email my doctor. Also, scheduling an appointment is near impossible on the site/app. Give me an alphabetic list of their names with the ability to choose the first letter to par down the que. Or given me their specialty and let me choose from there. Don’t make me choose a location first …if need be, location can be a filter later. I’ve tried desperately to schedule an appointment with a new endocrinologist last June when Dr Gordeski-Baskins left the UH. It took me hours to go through different endors, their background, reviews, places they serviced. I finally got the list down to 2. I scheduled with the first one, 6-7 months out (not unusual for that specialty). It was on my chart … cool … When it got closer to the appointment date, I checked my chart to be sure if the date & time & the stupid appointment was gone!! I didn’t cancel it & if someone from UH had, they should have called me! Now I can’t get in for another 6 months … and even at that, I have to call … which conflicts with my 7-4, M-F job. When I do call at my lunch period, it takes so long sometimes to have them get to you on the phone, my students are back from lunch or specials and it’s pretty unprofessional/personal to be discussing my health issues in front of the children . I don’t understand why I can’t schedule an appointment … six months out or more with a specialist. Who in reality you see once or twice a year! The scheduling part of the application is a pain in the neck!! ### 3/5 — View *2026-02-14, version 11.5.2* Cannot find data from Cleveland Clinic or Metro Health ### 3/5 — Ok for communications, but… *2026-02-08, version 11.5.2* Decent enough to use to communicate with doctors and staff but lousy for overall health and vitals tracking: just a jumble of data; no information. Eagerly waiting for this Epic instance to get linked to Apple Health ### 2/5 — messases useless *2026-01-24, version 11.5.2* the message system is clownish. 48 hours for medical issues? should be SAME DAY. but some of mine have taken ONE YEAR for a response or never. i want the MD to respond not the receptionist ### 5/5 — UH MyChart review *2025-12-20, version 11.5.2* I love this App! You can schedule Doctor’s Appointments, message Doctors, view Doctor’s & PT after-visit summaries, view upcoming appointments, view test results, see your prescriptions and pay your bills directly on UH MyChart. Thank you! ### 4/5 — Paying multiple bills is confusing *2025-11-22, version 10.8.3* I do not like the new set up to pay bills. You cannot review a bill and then pay on that specific bill. On multiple bills, the total is listed. It does not list each individual bill so you can pay specifically for that bill only. I don’t like seeing a total and then blindly paying for the multiple bills. At times, the bill is not coded correctly and I do not want to pay for the total bill until it is corrected by the provider or the insurance company. Please change it so you can pay each bill individually as it was done in the past. Thank you. ### 5/5 — Love the UH MyChart *2025-11-11, version 10.8.3* This is a very good app and I use it all of the time. ### 5/5 — Informative/communication *2025-11-04, version 10.8.3* Device to Doctor communication 100% great. ### 5/5 — U H opinions *2025-10-29, version 10.8.3* Waiting for response from UH Dr. Lumish to find a trail program group. ( med. trail groups). ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment Issues *2026-04-26, version 11.5.2* Do not use this app to make payments. I have made payments that have been deducted from my HSA, but UH claims that I never made payment. This has occurred multiple times. ### 1/5 — Yyy *2026-03-18, version 11.5.2* I just want to click my doctor and send a message but this makes this impossible ### 1/5 — Doctors are deleted *2026-02-24, version 11.5.2* Why are my current doctors deleted? ### 1/5 — Where are my future appointments? *2026-01-31, version 11.5.2* I just made A bunch of appointments and only one is showing! ### 1/5 — Legal Guardianship Documentation *2025-12-26, version 11.5.2* Aron has been disabled from birth. My husband and I are his legal guardians and he usually has virtual visits except for his annual physicals. He is 35 years old and we have been his guardian since he turned 18. Why is his guardianship documentation not on file? Why can't I upload the documents? I am trying to resolve a billing issue, but I can't even get an answer because they can't find the documentation. I have to go into the office to take the document. Because billing can't see the form. Unbelievable, women actually asked me to speak with Aron when he has never spoken he is totally disabled - non-verbal and quadriplegic. So insensitive! ### 1/5 — Multi-billion dollar trash heap *2025-12-04, version 11.5.2* Face ID doesn’t work. Asks for me to share my location every time I open the app. The answer is no, UH. Stop asking. ### 1/5 — Reviee *2025-09-06, version 10.8.3* Its horible it asks to login all the time passwords are case sensitive ### 1/5 — I’m done with UH *2025-06-21, version 10.8.3* UH is scum; their doctors have been dismissing me and keeping me sick for 2 months and on 4 different antibiotics, and UH doesn’t care if they kill people with neglect apparently. they just do not care. horrible, i’ve never been treated like scum and like a lowlife worse than in the ED of the main campus when i came from my doctor’s office per their instruction. so yeah i won’t be returning to UH after being neglected and mistreated by the staff for two months. apparently they just hire Cleveland Clinic’s rejects, that might explain why no one can do their job for me. ### 1/5 — Forced multifactor *2025-04-21, version 10.8.3* I do not want to use mfa. If you force it on me I will just delete this intrusive app ### 1/5 — Not easy to see how to get messages to Dr *2025-04-16, version 10.8.3* Hate the app! Prefer the old fashioned personal touch of calls to and from your GP ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use *2026-07-17, version 11.5.2* App is easy and accurate ### 5/5 — MyChart *2026-06-30, version 11.5.2* Very useful tool! ### 5/5 — Easy *2026-06-09, version 11.5.2* Easy to use ### 5/5 — Charts *2026-05-27, version 11.5.2* Epic is an amazing system! ### 5/5 — Contact *2026-04-27, version 11.5.2* I love that I can message my providers instead of phoning. I also love that test results are quickly available. ### 5/5 — Easy to navigate *2026-03-12, version 11.5.2* Very easy to understand and navigate. All the information you need in your phone at all times. Love it ❤️ ### 5/5 — Easy to Use *2026-01-22, version 11.5.2* App is very easy to use. Setting appointments checking results ### 5/5 — EZ is use *2026-01-14, version 11.5.2* App is very easy to use and keeps me in communication with my doctors ### 5/5 — review of UH my Chart *2026-01-14, version 11.5.2* even in last few days, revisions to My Chart hv obviously happened - i am VERY happy w/them - makes it easier for me to use!! ### 5/5 — Easy to use *2025-12-31, version 11.5.2* Easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*