# UK Immigration: ID Check — user reviews > 371 indexed App Store user reviews of UK Immigration by Home Office, rated 1.90/5 from 159 ratings. - Source: https://appshunter.io/ios/app/uk-immigration-id-check/id1499891460/reviews - App overview in markdown: https://appshunter.io/ios/app/uk-immigration-id-check/id1499891460.md - Rating breakdown: 5★ 30 · 4★ 5 · 3★ 2 · 2★ 7 · 1★ 115 ## What do users think of UK Immigration? Overall sentiment: negative **Pros** - ⭐ Simple and straightforward - ✅ Worked as intended - 🚀 Reliable without app crashes **Cons** - 🐛 Fails to scan documents - 🔒 Locks out users for 24 hours - 👎 Doesn't recognize passports or BRP cards - 🤯 Frustrating and confusing to use - 🤖 Unreliable and glitchy - 🚫 Doesn't work on iPhones **Commonly reported bugs** - Chip scanning doesn't work - Fails to recognize documents - Randomly disconnects and requires restarting - Locks users out after multiple failed attempts **Most requested features** - Allow manual entry of document details - Improve chip scanning functionality - Provide better instructions and guidance - Ensure compatibility across all devices ## Newest reviews (19 of 371) ### 3/5 — Please create an app to view and show evisa *2026-08-20, version 3.31.363* It is more suggestion rather than review but I would like to ask for mobile application where I can have access to my evisa. I am a UK resident and when I travel I am asked to provide immigration details so randomly. Last time it happened on the bag drop in Spain and lady didn’t accept share code, she wanted us to open exact page. Login on website still works 50/50 as you enter your details, otp, and page says you’ve already logged, you click the link on this page and it gets you to the very beginning paragraph explaining what evisa is. Having an official mobile app where my details (evisa page, profile, share code generator) are easily accessible would make life easier. As a successful example I can point on HMRC app. Many Thanks! ### 1/5 — Useless app *2026-07-08, version 3.29.347* I could not connect it 6 month ago - neither method worked. Updated the app today - same story ### 1/5 — Visa *2026-07-07, version 3.29.347* The app is very slow to load, and it often stops working half way when you are trying to load information. Very frustrating. ### 1/5 — Useless Application *2026-07-04, version 3.29.347* Useless application wouldn’t scan the Passport. Tried 100s of times and followed the instructions still it will not accept the documents ### 1/5 — Horrible app *2026-07-04, version 3.29.347* Another stupidly from home office. This app cannot be downloaded in any android phone. I cannot do it for UK for my 83 year old dad who was issued evisa from India. The old system of visa stamp was million times better. ### 1/5 — Mr *2026-07-03, version 3.29.347* Rubbish ### 1/5 — Awful and not user friendly *2026-06-29, version 3.29.347* This app needs to be looked into . It’s full of glitches ### 1/5 — Disaster of an app *2026-06-28, version 3.29.347* If I could give less than 1 star, I would. I tried with 3 devices and three different phones to get the account linked to the app. I encountered at least 5 different kinds of errors and still couldn’t get through. Wasted precious hours and now have no option but to spend more time and effort sending my identity document by post. Shameful! ### 1/5 — Worked initially, but not for adding new passport to eVisa *2026-06-27, version 3.29.347* I had a name change and got a new passport after my eVisa had been approved on the old one. The app worked fine to add my old passport. I should be able to add the new identity document in a similar way: going through the flow brings me back to this app. But although it seemingly scans the new chip fine and gathers all my new info correctly, when I submit to the server the new passport number never appears in their system. My options are (1) a new biometrics appointment at my expense, which I find offensive, or (2) post documents to an office in Liverpool after arriving in the UK. Meanwhile I had to get a standard ETA on the new passport, even though I shouldn’t require one, because the airline could refuse me a boarding pass if the new document isn’t connected to a valid visa. Infuriating. If the system only worked, I could avoid so much hassle. ### 1/5 — Useless *2026-06-14, version 3.29.347* The app can’t scan the chip of my passport no matter how many devices I have tried on ### 1/5 — Completely useless *2026-06-13, version 3.29.347* Had to come hear to share how poor the experience is using this app. Have just tried 8 times with two different modern iPhones to log into this app and update my son’s details. Completely horrendous experience ### 1/5 — APP IS NOT WORKING *2026-06-03, version 3.29.347* I tried to scan my passport for 2 days and brp too, and then called on the number they had there and they said: there is nothing we can do. ### 1/5 — Does not working *2026-06-02, version 3.29.347* Please fix the issue doesn’t work your app ### 1/5 — Useless app *2026-05-20, version 3.27.332* Useless. Does Nothing until you call someone. Then why bother creating this app? ### 1/5 — Passport scan does not work *2026-05-20, version 3.27.332* The passport photo is readable and doesn't have any issues, but the app does not accept it ### 1/5 — Useless app *2026-05-15, version 3.27.332* It just kept saying there is an error with the photo and take another photo even though the picture was perfectly readable. The people at the customer service were also useless once called. They told me repeatedly to delete my current application and restart a new one, even though it was very clear that the problem was with image recognition rather than my application itself. Did it anyway, and sure enough, made no difference. ### 1/5 — Terrible app *2026-05-14, version 3.27.332* Simply doesn’t work ### 1/5 — It’s not fit for purpose *2026-05-13, version 3.27.332* It’s not fit for purpose. It fails to read a passport. If the user scans the expired biometric card it scans the front then fails to read the front. After several attempts it locks the user out for 1 hour only for them to do another failed attempt locking the user out completely! ### 1/5 — The worst App *2026-05-10, version 3.27.332* The absolute worse app who wasted my whole day and still not being able to connect my evisa ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-08-23, version 3.31.363* Awful app and image recognition, doesn’t detect passports properly ### 1/5 — Worst *2026-08-22, version 3.31.363* Worst app I was trying to add passport on my daughter’s evisa but this app was not opened . I tried with different I phones, also with connection code. Nothing work. Finally I send the documents via post . ### 1/5 — Whoever made this should retire *2026-08-20, version 3.31.363* This department should genuinely just disband ### 1/5 — Useless *2026-08-20, version 3.31.363* Don’t bother downloading it. It doesn’t recognise QR codes & it wants you to use another device so a real faff for something that should be so simple. ### 1/5 — The worst app *2026-08-19, version 3.29.347* Complete rubbish, not working at all — shameful ### 1/5 — Does not work *2026-08-18, version 3.29.347* It kept showing connecting and didn’t show anything else further. I’ve tried to restart it, use code and QRcode, delete the App then download it again, but none of these work. Please help to fix this issue. Thank you. ### 1/5 — Weaponised Incompetence *2026-07-23, version 3.29.347* I was locked out of the app for 1 hour because they didn't like the photo of my passport (which was automatically taken by the app, I had about 2 seconds to frame it and no warning of when the photo would be taken). ### 1/5 — Worst app ever *2026-07-20, version 3.29.347* Waste of time. I prefer a real visa. ### 1/5 — Bad experience *2026-07-17, version 3.29.347* Can’t literally do anything!!!! Wasted all my time and still saying there’s a problem with my document. Very bad ### 1/5 — What happen *2026-07-16, version 3.29.347* After putting my visa info it’s saying can’t find it ! ## Most praised reviews (10 highest-rated) ### 5/5 — Works perfectly *2026-06-07* It works perfectly it was nice and quick ### 5/5 — Worked absolutely as intended *2026-01-07, version 3.20.323* Loads of negative reviews for little reason. Used the QR code function and everything went fine. ### 5/5 — Very reliable without app crash *2025-12-06, version 3.20.321* used and found the English instructions are simple English. For me, as long as in advance watched some highly liked Youtube 3rd party tutorial-like walk through and then double checked what needed as a checklist before using the app, the process was extremely smooth without any app crashes or information being filled out but then disappeared needing re-inputting the same information that often happened in web-based app due to “stateless network protocol of TCP/IP or so”. Well done in terms of both technical aspect and language interface as key elements of the UX. ### 5/5 — Excellent app *2025-10-23* I’m very happy with the prompt response and functioning of the app. Good tech! ### 5/5 — Worked as Intended; No Issues *2025-09-25, version 3.17.314* (American, iPhone 15pro) I was actually very happy with the experience of using this app. I had one minor hiccup, but that was only owing to a typo that I had made. UKVI was able to help me every step of the way, and I experienced no delays. From what I’d read, I thought the verification would be really temperamental, but it wasn’t. It worked exactly as advertised without issue. Again, the only problem I had was because of my own typo, and UKVI helped me to find and fix it pretty quickly. Overall, I feel very safe having three factors of authentication tied to my eVisa use, and I’m happy with the implementation. Maybe it was a new update, or maybe it’s because I’m running a newer phone, but it just worked. ### 5/5 — 24 hours!! *2025-07-09, version 3.10.292* I was logged out for 24 hours because the scanner just couldn’t capture the chip of the passport…being logged out for 24hours is too much n unfair!! Why!! ### 5/5 — Date of birth *2025-04-30, version 3.8.285* After scanning the ID the date of birth format was changed on the app. Confusing and had to try 3 times to correct it but didn’t realise it’s just the format that was changed after scanning it. ### 5/5 — Simple and straightforward *2025-03-17, version 3.8.285* All went swiftly and worked well. QR read in split second, scans and photos too. Read biometric chip in passport well, too - one just needs to find a right spot on the passport by moving phone slowly on it, and leave it be while chip is being read when found. All very simple to do! ### 5/5 — Lina *2025-03-14, version 3.8.285* So easy to use!! ### 5/5 — Terrible for iOS *2025-02-11, version 3.0.277* Needed newest updates to use it; but can’t get updates if you are on a older iOS version. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*