# UK Train Times: myTrains — user reviews > 72 indexed App Store user reviews of UK Train Times by Mapway Inc., rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/uk-train-times-mytrains/id641162847/reviews - App overview in markdown: https://appshunter.io/ios/app/uk-train-times-mytrains/id641162847.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of UK Train Times? Overall sentiment: negative **Pros** - 👍 Easy to use (historically) - 👍 Accurate times (historically) - 👍 Good for planning journeys (historically) - 👍 Helpful for finding cheapest tickets (historically) - 👍 Useful for out-and-about ticket buying (historically) **Cons** - 😠 Overwhelming ads - 😠 Unusable due to ads - 😠 Paid for Pro, now needs re-purchase - 😠 Lost Pro version purchase - 😠 App no longer works - 😠 Journey planner broken - 😠 Crashes frequently - 😠 Poorly designed interface - 😠 Difficult to navigate - 😠 Slow performance - 😠 Less information provided - 😠 Railcard option failure - 😠 System unavailable for purchase - 😠 Scam, money taken, no tickets - 😠 Hidden charges at payment - 😠 Clunky UI, poor layout - 😠 Misleading about charges - 😠 Not clear about mticket availability - 😠 Database errors - 😠 Delayed trains disappear - 😠 Tiny map for excursions - 😠 Annoying ads fouling selections - 😠 Ridiculous routes suggested - 😠 Unusable due to not finding stations - 😠 Doesn't inform about cancellations/delays - 😠 Not updated for latest iOS - 😠 Clunky on iPad Pro - 😠 Repeatedly unable to buy tickets - 😠 Adverts interfere with date selection - 😠 Menu disappears - 😠 Transaction approved, no email/receipt - 😠 Debit card charges not clear upfront - 😠 Apple Pay not supported as claimed - 😠 Card details invalid - 😠 Lost an hour of life - 😠 Database corrupted - 😠 Input validation errors - 😠 Station list not updated - 😠 Pro version unavailable - 😠 Journey planner unavailable - 😠 Ad-free version purchase not restorable - 😠 New version requires re-payment - 😠 Old app great, new one awful - 😠 Purchase cannot be restored - 😠 Refund policy issues - 😠 Fined more than ticket cost - 😠 All paths closed after complaint **Commonly reported bugs** - Ads make app unusable - Purchase system unavailable - Transaction approved but no email/receipt - App crashes on launch - Journey planner not working - App not working - Cannot restore Pro version purchase - App freezes - Menu disappears - Input validation error - Delayed trains disappear from planner - App doesn't find stations - App not updated for latest iOS - Repeatedly unable to buy tickets - Adverts interfere with date selection - Card details invalid - System unavailable message - Database is a mess - Pro version gone - App no longer functions - Cannot connect for info - App stopped working - Departure board unavailable - Unable to get journey - App doesn't work - Update doesn't load - Adverts fouling time selections - Ridiculous routes - System unavailable message at end of booking - Unable to proceed with purchase - App seems neglected - Database corrupts itself - App loses main menu - Ad launches in landscape mode - Closing ad changes app to landscape - App shows wrong times - App shows train as on time when cancelled - Hidden charges at end of payment - App doesn't support Apple Pay/Visa/Amex as claimed - App doesn't inform about delays/cancellations - Delayed trains 'disappear' - No weekly or monthly tickets - App doesn't make it obvious which tickets are available as mticket - App doesn't support Apple Pay - App doesn't support Visa or Amex - Card details invalid - App shows 7am times then jumps to 23:00 - App couldn't find new station - App doesn't work after timetable changes - App only good for arrivals/departures - App crashes each time it's launched - App shows cancelled train as on time - App progress shows train as on time when cancelled - App doesn't calculate cost on Oyster card - App doesn't allow setting route preference to avoid Zone 1 **Most requested features** - Restore Pro version purchases - Fix Railcard option - Improve route planning - Integrate with Oyster card - Allow setting route preference to avoid Zone 1 - Support weekly or monthly tickets - Display cancelled or delayed trains - Better map for excursions - Support Apple Pay - Make mticket availability clear - Fix database errors - Improve UI/UX - Add dark mode - Provide more information - Fix ad placement ## Newest reviews (18 of 72) ### 2/5 — Classic case of if it ain’t broke, don’t fix it. *2021-11-06, version 4.0.0* Loved the old my trains pro app. This one is isn’t nearly as good. Looks awful and difficult to navigate. ### 1/5 — Despairing blind man *2020-07-01, version 4.0.0* Version VThe old Bring back Rubbish, ### 1/5 — Restore purchases *2020-05-19, version 4.0.0* I originally bought the ad free version but cannot restore this purchase. I am instead asked to pay again. Unacceptable! ### 1/5 — Ms *2020-03-15, version 3.1.2* This was a simple and easy to read app, but now it doesn't work, please get it fixed ### 4/5 — No longer working (update- but being fixed) *2020-03-03, version 3.1.2* Like many others, this app has always worked really well, easily would rate 5 stars, but about a month ago the journey planner stopped working. Disappointed as it is easy to use and very good. Don’t really know what is happening, whether it is being fixed etc, can’t believe it is being abandoned but no word. Update: sent a message to the developers about the above, it appears their data feed had altered requiring them to accommodate, said it would be fixed soon. Hope so as it is a great app, will upgrade to 5stars when fixed. ### 1/5 — Pro version gone *2020-02-22, version 3.1.2* Bought Pro version. It used to work well but it’s now Ben and been taken off the App Store. Disappointing. ### 1/5 — Have we been conned? *2020-02-20, version 3.1.2* Like the previous reviewer I bought the pro version a number of years ago but now it has disappeared. Why? ### 1/5 — My trains *2020-02-13, version 3.1.2* Very disappointed to find my trains does not work it used to be a great app for getting home etc but now keeps saying unable to complete ### 1/5 — What happened? *2020-02-12, version 3.1.2* Used to be great and now doesn’t work. Is there a plan or should I give up? ### 1/5 — What’s happened? *2020-02-09, version 3.1.2* Used to be great and my go to train app, but now journey planner doesn’t work. Thought if I deleted the pro app it may fix it but nope and pro doesn’t even exist anymore! ### 2/5 — Not working anymore *2020-02-06, version 3.1.2* Sadly this app stopped working since 1 January. ### 1/5 — My train pro *2020-01-29, version 3.1.2* This app no longer functions, where is the pro version which i paid for, that no longer available? ### 1/5 — Worked fine until timetable changes *2020-01-24, version 3.1.2* This was my go to app as a railway commuter but since the timetable changes it only is good for arrivals and departures and the journey planner does not work at all. Eventually had to ditch it in favour of Railboard which is not as easy to use but at least it works. ### 1/5 — Where is the pro version I paid for? *2020-01-22, version 3.1.2* My pro version just stopped working so I deleted it, then went to to the App Store to download a fresh copy. As others have said in reviews, it had disappeared. Very disappointing. I’ll be trying out some new apps and deleting this one which is full of advertising ### 3/5 — What’s happened? *2020-01-22, version 3.1.2* After years of faithful service the journey planner element has stopped working. I deleted and redownloaded but still not working - help! ### 1/5 — What has happened to the pro app not even worth one star *2020-01-16, version 3.1.2* Again I bought the pro app - now only a version with ads and can’t Connect for the whatever time to give me the info. Used to be a worth while app. Don’t bother downloading ### 1/5 — Not working *2020-01-15, version 3.1.2* Not working after paying for Pro ### 1/5 — No Pro Version *2020-01-14, version 3.1.2* Paid for the pro version and this has clearly not been updated and no longer works. So anyone who has paid for this previously has been ripped off and anyone who downloads this app will be bombarded with ads. Disappointed as this used to be a reliable app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Decent App ruined by ads *2024-01-24, version 5.0.3* I’ve used this app for ages, and it’s always been fine: does what it’s supposed to with no fuss. Then the developers decide to start slapping an ad over the whole screen as soon as you open it. Imagine, you’re running for a train, you need to quickly check if you’re going to make it, you open the app, and… splat!!, an ad makes the app unusable for 20 seconds, just at the crucial time. I understand the need for ads on free apps, but not this way. Uninstalling. ### 1/5 — Fine *2023-04-18, version 4.0.0* Used this app before journey, decided not to go because of grandsons Autism so didn’t get tickets from machine used refund option from the email and they fined me more than half the cost of ticket complained now all paths are closed DO NOT USE ### 1/5 — Waste of app *2022-01-27, version 4.0.0* Bought the old app now the new one needs me to pay again. Cool if you want to update it but why do I have to pay again. ### 1/5 — Wish I could give ZERO stars *2021-05-24, version 4.0.0* What has happened to the Pro version I bought. This new version is dreadful and my purchase cannot be restored. Did have faith in this company after initially starting out with the tube app.... Very poor service. ### 1/5 — Crap system *2021-05-19, version 4.0.0* I am not impressed with the App, half the time it doesn’t work and always it’s when you are in a hurry or out and about. The old ‘my trains pro’ was great so I don’t know what they have done to it since. It either crashes or says there are no trains. ### 1/5 — Why should you have to pay again *2021-05-10, version 4.0.0* I had the MyTrains pro app which no longer works, but why should I have to pay again for what is effectively an update to the existing app ### 1/5 — Railcard option a failure *2021-02-28, version 4.0.0* Tried to buy one ticket using my Network railcard but the app insists I must buy exactly three adult tickets to make it work. Totally useless so deleted ### 1/5 — A big disssapointment *2020-12-21, version 4.0.0* The pro version where did it go? ### 1/5 — No longer works *2020-09-17, version 4.0.0* I think they’ve stopped maintaining this ### 1/5 — Dreadful revamp *2020-07-07, version 4.0.0* I used to use this app all the time, but I’ve now deleted it. The rebuild is dreadful. Garish. Slow. Less information. Annoying ads. ## Most praised reviews (10 highest-rated) ### 5/5 — Restore purchases. *2021-03-26, version 4.0.0* I purchased the pro version of this app some time ago now and this new app will NOT restore purchases and wants me to pay again. Criminal behaviour by the app developers. I have recently been in contact with customer support who have been extremely helpful and after emailing them a copy of my Apple receipt they sent me a code to restore purchases and now all adverts have been removed from the new app on my phone. ### 5/5 — How long still? *2020-01-24, version 3.1.2* Until a month ago, I would have rated this app 5 stars. Now I’d give it 1, as it doesn’t work. I have been waiting a month now for the developers to fix it, as they’ve promised How much longer do I still have to wait? ### 5/5 — Great App *2019-06-25, version 3.1.2* Easy to use and very accurate on the times ### 5/5 — Excellent app *2015-02-04, version 3.0.8* Very useful, works exactly as described. ### 5/5 — 超好用！没有之一，亲自测评。 *2014-08-18* advance省了很多交通开销，还有便宜的anytime和offpeak等着你哦～用ipad刷票很快，比笔记本快多了 ### 5/5 — Great *2014-07-29* Handy app, easy to use, ability to save and check on my home and work stations is great ### 5/5 — Invaluable *2014-06-11* This is a quick, easy app which still works well when you aren't connected to a wifi router. ### 5/5 — First Class *2014-03-14* Whether you are a first class passenger or not (and who isn't?) this is a first class app. Straightforward to use and with accurate information, I recommend it to all who travel by rail. ### 5/5 — 好 *2014-02-16* 好 ### 5/5 — Miles better from the first version *2013-09-11* Excellent work one of the best train apps around, and a great improvement from the first version --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*