# UKG EZCall — user reviews > 88 indexed App Store user reviews of UKG EZCall by Productive Scheduling Solutions, LLC, rated 4.52/5 from 6,524 ratings. - Source: https://appshunter.io/ios/app/ukg-ezcall/id511333143/reviews - App overview in markdown: https://appshunter.io/ios/app/ukg-ezcall/id511333143.md - Rating breakdown: 5★ 4,637 · 4★ 518 · 3★ 225 · 2★ 103 · 1★ 382 ## What do users think of UKG EZCall? Overall sentiment: negative **Pros** - 🚀 Convenient - 🚀 Useful - 🚀 Smooth and simple - 🚀 Great app once issues were fixed **Cons** - 🐛 Buggy and slow - 🐛 Frequent login issues - 🐛 Crashes and freezes - 🐛 Unreliable and glitchy - 🐛 Unintuitive and not user-friendly - 🐛 Lacks key functionality on mobile **Commonly reported bugs** - Login process takes too long - Automatic logout issues - Schedules not updating properly - Incompatibility with older devices - Blank screens and failed lookups **Most requested features** - Calendar view for schedules - Ability to add comments to shifts - Admin privileges in mobile app - Monthly calendar view - Easier navigation and filtering of schedules - Dark mode - Export calendar to other apps ## Newest reviews (17 of 88) ### 4/5 — Review *2026-08-20, version 7.1.31* I wish it kept the previous months on record of dates I worked ### 2/5 — Crashing *2026-03-26, version 7.1.27* Filter makes it crash ### 3/5 — Logging In *2026-03-02, version 7.1.27* The app keeps logging me out and when I try to log back in it says “error, can connect to the server”, then I have to try logging back in multiple times before it finally works. Very frustrating! ### 2/5 — Hard to navigate *2025-12-15, version 7.1.20* Hard to navigate Should have easy option to download year schedule ### 4/5 — Staff *2025-11-20, version 7.1.20* The app has a flaw. When I look up staffing on a particular day and filter, I receive the information. If I want to change the filter, the app closes and I have to log in again. This started after the update. ### 2/5 — Constant requiring ID and pass , very annoying *2025-11-14, version 7.1.20* Got it for years and I have constant problem to get into my account , exactly when I have to look into my schedule ### 2/5 — Its fair but needs help *2024-12-03, version 7.1.4* First, there is NO iPad version. If I want to print out a schedule for home the current app isn’t very helpful It does work. But it needs some help. It doesn’t remember the prior state since I’m in a couple of schedules - this is important. It always defaults to the schedule by alphabetical. There are lots of other little glitches and gotchas that are similar to that vein. Not very customizable. ### 1/5 — Used to work well *2024-12-02, version 7.1.4* It keeps logging me off even if I enable it to keep me logged in. We utilize this app multiple times a day and having to keep logging in is atrocious. ### 1/5 — Mobile App *2024-10-14, version 7.1.4* Should have more flexibility to make changes to schedules via mobile app. ### 3/5 — Wonderful except frequently logs out *2024-10-09, version 7.1.4* This app works great overall HOWEVER I find it not infrequently opens to the log in screen forcing a new log in, no Face ID just needs username / password. Then when newly logged in the app will have forgotten what few custom settings it allows. This is not a financial or banking app or password app or anything. There’s no reason to force log out users, I would be much happier if it never never logged me out again and I never needed my username / password ever again. ### 1/5 — App *2024-10-05, version 7.1.4* Very difficult to find call schedules on the app, tried to make several important ones as favorites but no option and hard to search and have to go through the whole list. This should be improved and made very user friendly. Functionality should be obvious ### 1/5 — The worst *2024-09-01, version 7.1.4* UKG is the worst scheduling platform I have used in the 35 years I have been administering anesthesia. The best was anesthesia scheduler and the second best is spin fusion. Don’t frustrate your people with UKG! ### 1/5 — Surgeon *2024-08-20, version 7.1.4* Very non user friendly!! Lightning Bolt is SO MUCH better ### 1/5 — Buggy *2024-02-12, version 7.0.54* Since the last update, the app does not work. It freezes. Nothing loads. Please fix it. ### 1/5 — Buggy *2023-12-22, version 7.0.47* Within the last week or two the app has become SUPER buggy. Doesn’t load or is immediately frozen when opening. Unusable ### 2/5 — 7.0.47 Broke the Schedule *2023-12-20, version 7.0.47* App has been fine, but that past update has broke the schedule view. The title of the role, if long, runs into the physician name on the Current Schedule view. There are also frequent crashes and freezes since that update that were not an issue before. Hopefully will be addressed in the next update. ### 2/5 — Recent update(?) *2023-12-15, version 7.0.47* App is now slower and more glitchy than ever since most recent update. Tried uninstall and reinstall to no avail. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-06-02, version 7.1.31* Very difficult to use. Not user friendly ### 1/5 — Issues *2026-05-28, version 7.1.31* No iPad version. Doesn’t remove filter by time. Doesn’t display daily schedules that we built. ### 1/5 — Most terrible app *2026-04-10, version 7.1.27* Most terrible app ever!!! ### 1/5 — Crashes often *2026-01-09, version 7.1.20* Stops working frequently. Sometimes won’t work when attempting to log in. It’s been unable to work at my site for two months. ### 1/5 — Terrible *2025-01-28, version 7.1.12* This interface is terrible ### 1/5 — Terrible *2025-01-09, version 7.1.12* This app is terrible, the login process takes forever and Face ID and remember me don’t work. If it was a true emergency my patient is more likely to have died before I was able to finish logging in to page a specialist. ### 1/5 — Physician *2025-01-05, version 7.1.12* Was working fine previously. Now there are about 7 or 8 steps to get logged on. Ridiculous. ### 1/5 — Highly inconvenient *2025-01-02, version 7.1.12* Says you can use FaceID or Stay Signed In, but have to go through a high maintenance, time intensive process to sign in every time. Ridiculous. ### 1/5 — Much worse than Lightning Bolt *2024-12-19, version 7.1.12* Just switched from Lightning Bolt to easy call. This is much less user-friendly. I have to login every time I open the application. Also, there is no monthly calendar view that is labeled with your daily schedule activities. ### 1/5 — Automatic log out *2024-12-13, version 7.1.12* Even after the recent update, the app is repeatedly logging me out. It’s a huge process to log in with my SSO since my organization requires two-factor authentication. This is an app to view work schedules. Come on now. ## Most praised reviews (10 highest-rated) ### 5/5 — Unpredictable *2025-07-15, version 7.1.12* It doesn’t work when it’s supposed to. ### 5/5 — Not working *2025-04-08, version 7.1.12* CD ant submit ### 5/5 — Can’t get logged on *2025-01-11, version 7.1.12* Works okay on my laptop but not my iPhone. I keep getting this: Can not deserialize the current JSON object….. ??? Plus a whole lot more but the review won’t let me post the screen shot. ### 5/5 — Comments *2023-05-17, version 6.3.6* There needs to be the ability to add comment to shifts or swaps. There also needs to have the ability for admin privileges while using the app, not just the ability when logging on a computer. I am using an IPad and would like to use it like I am on a computer ### 5/5 — Garbage *2023-04-04, version 6.3.5* This works except the face recognition does not work and I constantly have to put my password in amd log in despite the fact I select always stay logged in. I guess this is ok in theory ### 5/5 — Calendar *2022-08-08, version 6.3.3* On desktop I can view a full months of coverage in one screenshot but on app can only see daily schedule. Please fix it for convenience ### 5/5 — Font size too small *2022-07-03, version 6.3.3* Font size too small and not friendly ### 5/5 — Not helpful *2021-08-25, version 6.3.3* Not helpful when we have call off ### 5/5 — Stuck with this *2019-12-01, version 6.1.2* Extremely user unfriendly. Worst of any schedule program i have ever used. ### 5/5 — Rn *2019-10-16, version 6.1.2* Ezcall has transformed call in our department! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*