# UKG Pro Classic — user reviews > 172 indexed App Store user reviews of UKG Pro Classic by Kronos Incorporated, rated 3.96/5 from 8,869 ratings. - Source: https://appshunter.io/ios/app/ukg-pro-classic/id1146945670/reviews - App overview in markdown: https://appshunter.io/ios/app/ukg-pro-classic/id1146945670.md - Rating breakdown: 5★ 5,877 · 4★ 620 · 3★ 295 · 2★ 269 · 1★ 1,807 ## What do users think of UKG Pro Classic? Overall sentiment: negative **Pros** - 🚀 Convenient integration - 📊 Helpful payroll and time tracking features **Cons** - 🐛 Frequent login issues - 🕰️ Slow and unresponsive app performance - 🔒 Frustrating password reset requirements - 📆 Unreliable time and attendance tracking - 💻 Lack of desktop functionality **Commonly reported bugs** - Inconsistent data display - Inability to modify or cancel requests - Frequent server connection errors **Most requested features** - Improved time management tools - Better communication and shift swapping options - Seamless integration with company systems ## Newest reviews (19 of 172) ### 3/5 — No punch *2025-01-13, version 2.53.4* I’m. Or able to punch in or out at times. ### 2/5 — heck *2025-01-12, version 2.53.4* it’d be cool if like i dunno, the entire app would load ### 1/5 — Awful *2024-12-25, version 2.53.4* This app is awful . I miss ADP ### 1/5 — Glitching *2024-12-19, version 2.53.4* Glitches. Way too many. ### 1/5 — I hate this app *2024-12-14, version 2.53.4* Every week I need to reset my password. This app is horrible ### 1/5 — I HATE IT!!! *2024-12-12, version 2.53.4* This is the only app I have installed on my phone I have to constantly change my password on!!! I’m tired of coming up with 30 different passwords for this app!!! I should be able to create 1 password n be done but unfortunately that is far from the case this whole app 🗑️ ### 1/5 — Bad *2024-12-10, version 2.53.4* Every one of the features is designed to be as clunky as possible, and not at all end user friendly ### 1/5 — Trash *2024-12-06, version 2.53.4* This app is absolute trash. ### 1/5 — Doesnt work. *2024-11-27, version 2.53.4* Need this app for work purposes, but it won’t even let me log in. Don’t waste your time with this app. Complete garbage. ### 1/5 — Direct Deposit *2024-11-25, version 2.53.4* It doesn’t give me the option to remove one of my direct deposit options and when I want to add another one it wants me to put an exact amount. My paycheck is different everytime. Why isn’t there an option to flat out remove one bank account or lets you put 100% of your paycheck to go to a certain account? The developers truly are incompetent ### 1/5 — App is a freaking joke *2024-11-25, version 2.53.4* It’s worthless. Requires more password changes than banking apps. That’s ridiculous! I was forced to change my password. I let the phone choose a random password that met the requirements and it refused to accept it. Tried 3 times with random different passwords that met the requirements and the last time it locked my account. Everyone at work hates this app. I’m seriously considering paying my coworkers to leave more negative reviews. 😡 ### 1/5 — Used it for three years gets worse everyone *2024-11-25, version 2.53.4* Consistently makes me reset password outside of sixth month window and random features stop working ### 1/5 — Can’t log in *2024-11-22, version 2.53.4* So unprofessional! Can’t login to the app says “We’re having trouble connecting to the sign in server. Please make sure your internet connection is working and try again” THERE IS NOTHING WRONG WITH MY INTERNET!!! Press ok and get “Your session has expired. Login again to continue” it sure would be nice to login to see my hours. Tried going to the website but get “You got lost in the clouds” WHAT?!?! SO UNPROFESSIONAL!!! ### 1/5 — Completely unusable *2024-11-20, version 2.53.4* They randomly do "security updates" which lock everyone out of their account and they have to spend days calling HR to reset all of the accounts one by one. Don't subject your employees to this. ### 3/5 — Mot de passe *2024-11-20, version 2.53.4* Je n’ai jamais autant changer mon mon de passe de toute ma vie aucun sens mis à part sa reste une bonne application ### 1/5 — Terrible app *2024-11-19, version 2.53.4* Doesn’t matter how many times you try it never remembers passwords. So the rediculous lassword it forces you to make you have to hang type every time you click on something because you have to sign in four times every time you’re trying to navigate the app. ### 1/5 — Does not work *2024-11-18, version 2.53.4* I can not log in. Whenever I try the app gets stuck on some recursive loop that will scan my face over and over again or log me in over and over again and I can not get it to stop. I can not access my information at all. ### 1/5 — horrible terrible awful no good very bad app *2024-11-14, version 2.53.4* this app is horrible and unreliable and i don’t know why jobs require you to use this for work. it’s unreliable and doesn’t allow you to log in even though your log in information is correct. this worthless app doesn’t even deserve one star in my opinion. ### 1/5 — Garbage *2024-11-03, version 2.53.4* Worked great for the first 2 weeks my company had it. Now every time I try to log in, after I put in all my information it just keeps trying to open the Home Screen and can’t. A white screen just pops up over and over until I close the app. My hours no longer show in the wallet app consistently either. Worst thing my company did was fully commit to this app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2025-01-23, version 2.53.4* Never works. Impossible to login. ### 1/5 — Big *2025-01-14, version 2.53.4* Every time I log in the apps just keeps reloading and reloading and it won’t let me log in ### 1/5 — Doesn’t work *2025-01-13, version 2.53.4* Stopped working completely. Just junk ### 1/5 — Bad app *2025-01-13, version 2.53.4* Hands down one of the worst apps I have ever used In my life, currently have had to use for 3 months an it has been the most annoying thing ever, I’m genuinely thinking about quitting my job because I have to use this app 4 times a day to clock in,out, and lunch. Most of the time it doesnt give me an option to punch at all. They said download the new app because of updates and delete the old one, I got everything squared away logged in. first day back at work Monday with new app can’t even log in had to offline punch. Highly recommend PAYLOCITY ### 1/5 — Not User Friendly *2025-01-11, version 2.53.4* Constant issues and bugs. Half the time I can’t even get on to functions like schedule to put in a request off or to check my hours on the week. ### 1/5 — This app is trash *2025-01-10, version 2.53.4* Did the developers quit and give up? This app worksworks so inconsistently. Totally unreliable! ### 1/5 — Some bugs *2025-01-10, version 2.53.4* Terrible app. I absolutely hate it. Doesn’t work properly and sometimes have to attempt logging in almost 5 times before it will work. Other issues as well. Hate being forced to use this by my employer ### 1/5 — Bugs *2025-01-09, version 2.53.4* ALWAYS CRASHES INFESTED WITH BUGS ### 1/5 — Not good *2025-01-04, version 2.53.4* Whoever was in charge of the password requirements should be fired. Tax documents got sent to wrong address and came after taxes were due ### 1/5 — Frequently have to delete the app to get it to work! *2024-12-27, version 2.53.4* This app is good when it works and horrific when it doesn’t. One day I can sign in normally with no problems but literally the next day, can’t move past the Continue screen despite having the correct credentials! The entire point of using the app is to not have to log into my work computer when I’m not in front of it! This app has problems if you switch to a new iPhone but keep the same login details. ## Most praised reviews (10 highest-rated) ### 5/5 — Make it stop *2021-01-10, version 2.20.1* This app turns my phone off. I have never had this problem with any app I’ve ever used. I click in or out and when I log out the phone shuts down. I was hoping with this last update that would be corrected. Update, I now believe the problem was my old phone. Had an iPhone 6. Haven’t had any problems with this app since getting a new phone. ### 5/5 — Terrible! *2020-12-23, version 2.20.1* We were updated from ultipro. I can’t do anything with this app. This is how we put in for vacation and look at our timesheets and pay. It won’t let me do anything. I’m seriously looking for any help with this app. For now I’ll have to use the HR portal that I can only access at work. Probably going to delete this off my phone since it’s useless and taking up space. Update—the developer updated on their end. Now it works as it’s supposed to. Thank you!!! ### 5/5 — Lag and buggy *2020-12-23, version 2.20.1* This app is laggy and buggy after upgrade from Ultipro. Every time I login, select anything will force me logout with session time out error. It starts working after I logged in the second time. The time punch history and time card never show up. It won’t connect to server. This app is a downgrade from Ultipro Update: recent update fixed the issue. Raise the review to 5* for the fix. Bravo the team ### 5/5 — Unable to Login *2020-07-18, version 2.15.1* When trying to login with an iPhone X Max, the UI is messed up so you can’t view the whole keyboard. This makes it impossible to log in. It’s a shame too because I’d really like to have this info on the go. Will be changing this rating once this issue gets fixed. ### 5/5 — What happened? *2020-07-14, version 2.15.1* Up until this recent update I was able to print my check stub, now it will not allow me to... why? Thank you for acting so quickly to solve this issue. Once I received the email asking me to try printing again.... it was flawless! Simple as always and easy to find the option as well as simple to use. Again thank you! ### 5/5 — Works well *2018-12-31* I’m able to see my payroll, tax forms and org chart. Works as expected. ### 4/5 — Good but can improve *2025-02-12, version 2.53.4* My company uses this and it’s great to see the information of my position and pay and such, but I feel like it can improve in some areas. **I say this just from what I’m able/ allowed to see** For the time off it would be nice to see our time off deducted. I am able to see time accrued per check but never time deducted. If we were able ti see that it can help to avoid confusion on time off request ### 4/5 — Please fix this one thing *2023-08-26* As of the update for August 2023, I have noticed that when manually entering time, the scrolling feature is harder to use. The scrolling is choppy and when indicating the time you want to select, it is not at the very bottom, and I’m constantly selecting the wrong time. The color of the text is only very slightly different and it’s hard to see the difference in the time you are wanting to select vs the rest of the scroll. Aside from that, the app is very convenient and easy to use. It is feature rich and saves time having everything in one spot. **Developer response:** Our goal is to continuously improve, and we are always working hard to enhance the app. Thank you for your valuable feedback! ### 4/5 — Over time tracking *2023-03-06* My main complaint “and maybe it’s the way my employer has it set up?” Is that I have a bi weekly time card. Wish it would it keep track of ones hours weekly. So if you have overtime the first week of the cycle and don’t want or not suppose to do OT the second week you knew how many hours you had for that week at a glance instead of having to add up each day and subtract …. Also why can’t it show you your time in minutes instead of hundreds of an hour? An alarm function would be nice for that to. So you could have x minute warning to give one time to lock up or whatever before punching out **Developer response:** Thank you for taking the time to share your feedback. App features are predetermined by your company. However, if certain features are not working, please reach out to us at feedback@ukg.com. ### 4/5 — Crashes with any shift that includes 12:00AM *2023-01-25, version 2.47.0* Any attempt to either start or end a shift entry with 12:00AM causes app to freeze & need to be reloaded. Hasn’t been an issue for 3 years but my employer arbitrarily decided rather than put in 8p-8a or other such stretch they need to end/start on corresponding days. Regardless of fact that app automatically calculates differentials etc. If this issue could be addressed I’d be greatly appreciative to the developers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*