# UKG Pro — user reviews > 3,000 indexed App Store user reviews of UKG Pro by UKG INC., rated 4.70/5 from 297,510 ratings. - Source: https://appshunter.io/ios/app/ukg-pro/id6445849909/reviews - App overview in markdown: https://appshunter.io/ios/app/ukg-pro/id6445849909.md - Rating breakdown: 5★ 255,411 · 4★ 17,597 · 3★ 7,158 · 2★ 3,459 · 1★ 13,885 ## What do users think of UKG Pro? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Convenient all-in-one app - 🔒 Secure with 2FA **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Slow and unresponsive - 🔑 Difficult login process - 🤯 Confusing navigation and UI **Commonly reported bugs** - Face ID/biometrics not working - Repeated log-outs and loss of login info - Blank screens and loading issues **Most requested features** - Calendar view for schedules - Ability to swap/pick up shifts - Improved payslip breakdown ## Newest reviews (20 of 3,000) ### 2/5 — Frustrating app *2026-08-25, version 5.7.4* PLEASE IT CAN’T BE THIS HARD TO DEVELOP A BETTER APP THAT THOUSANDS OF STAFF USE AT LEAST TWICE A DAY As a casual employee I find the features of this app to be helpful like checking location schedule and adjusting availability but the app itself is so buggy and slow. Every update there is a new problem. Last update it logged me out every time I even pulled down the notification bar. This update, every time I login (at least twice a day) I have to use with my password and two step verification even though I have Face ID turned on. Please for the love of god make this app better once and for all. ### 3/5 — Works on occasions. *2026-08-24, version 5.7.4* It’s nice as a scheduling app to be only able to view my schedule when I’m in my store… it’s not just a me problem either, for months we’ve had staff locked out of the app entirely and have had to rely on our manager posting our paper schedules to our work chat just to see when we’re supposed to clock in. It’s three different sign ins for me just to clock in on the app WHEN IT WANTS to work, which defeats the purpose of implementing a QR code to clock in(which funnily enough, I spent MONTHS without being able to use my password. I could ONLY use the app before recent updates.) ### 1/5 — Time Zone/Scheduling/Pay periods a mess *2026-08-23, version 5.7.4* So my pay period is Sunday through Saturday in Central time zone. This app has time sheet Monday through Sunday in Pacific Time Zone. Why this makes a difference? Well, one day on every pay period doesnt show up on the timesheet because it falls on the previous week which is extremely annoying. Also, travel with my job, schedule changes, time zones change and unable to make any adjustments without having to escalate the issue to upper management. Additionally, getting out of work early and not being able to clock out until scheduled shift ends or risk getting points is absurd. I’d rather not get paid for 15 minutes than be forced to wait 15 minutes doing nothing to just clock out using this stupid app. ### 1/5 — Horrible *2026-08-23, version 5.7.4* An abysmal app that constantly has problems. Reverse time theft in full action. I can’t even clock in! ### 1/5 — Absolutely useless *2026-08-23, version 5.7.4* This is the worst app I’ve ever used, it’s pathetic. Every BWS worker is frustrated with how abysmal this app is. Whoever designed it, congrats for being the bane of my existence. ### 2/5 — I can’t login *2026-08-22, version 5.7.4* When logging in with sso, the screen goes blank and won't let me do anything. ### 2/5 — Bad updates *2026-08-22, version 5.7.4* Get worse with each update has Face ID but still makes you enter passwords ### 1/5 — This app sucks more than I suck toes *2026-08-22, version 5.7.4* I don’t recommend this app #hellno ### 1/5 — Responsiveness *2026-08-22, version 5.7.4* It’s damn slow and not very much user friendly ### 3/5 — Face ID is pointless if you require 2FA every time you open the app *2026-08-22, version 5.7.4* This is a solid app for schedule management and it does its job well. However, they implemented Face ID so that you can skip putting your password in but every other update breaks it. And instead you have to login with your full user/pass and 2FA every single time you open the app. How does the dev team manage to break this SO frequently? Just keep it simple. ### 1/5 — Sucks *2026-08-22, version 5.7.4* Worst app I’ve ever been forced to use ### 1/5 — Absolute bum app *2026-08-22, version 5.7.4* Hate it with my entire soul 😡 ### 1/5 — So bad *2026-08-22, version 5.7.4* Bugs are endless. An absolute nightmare to use at work. ### 1/5 — Chats *2026-08-22, version 5.7.4* Chats do not show up like they did on WorkJam . I do not rate UKG ### 1/5 — Worse *2026-08-21, version 5.7.4* Full of bugs, slow, useless apps ### 1/5 — ATROCIOUS *2026-08-21, version 5.7.4* Not self service! Not helpful! Can’t see anything I need to when I need to!!!!!!!!! ### 2/5 — Login issues *2026-08-21, version 5.7.4* Every time this app gets updates it reverts back to having to use the password every time instead of being able to use biometrics. ### 2/5 — Poor update *2026-08-21, version 5.7.4* The app always ask you to log in with your work email and password all the time you open the app. The face recognition is nonsense. Will take you ages to log in and punch in location. ### 1/5 — Update (3 years of use) *2026-08-21, version 5.7.4* Still the worst app. Things don’t work half the time and these dumb updates always break the app. Clocking in shouldn’t be a hassle, but it is especially since they removed the quick way of signing in. And recently, “forbidden” codes keep popping up preventing me from even getting into the app. As a daily user of this app, I can say this thing sucks. ### 1/5 — Bad *2026-08-21, version 5.7.4* This app is honestly the worst. I can never see my information without refreshing the app 100 times or it timing out. The app is a real headache I wish my job still used ADP! App is 0/10 ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-08-25, version 5.7.4* Makes you log in through 13 different steps each time instead of remembering who you are. SO Obnoxious ### 1/5 — Just the worst *2026-08-25, version 5.7.4* Was terrible when my company forced us to use this system but there was improvement. Unfortunately now it’s back to always requiring you to re-login your profile every single time. If your company has a separate login you’ll need to do that too every time. My employer also has a two factor authentication when logging in so it’s about 5-6 passwords you have to remember and input as the “facial recognition” system just says sometimes (every time) we require you to use a password. Went from a 1/10 to a 3/10 but now right back to 1/10. Support is nonexistent unfortunately ### 1/5 — Can’t log in! *2026-08-25, version 5.7.4* Will not let me log in! Keeps saying oops something went wrong!!! Worst app ever!!! ### 1/5 — Worst app ever created by human beings *2026-08-25, version 5.7.4* I simply can not believe that there is a team of people being paid real money to create and manage this absolutely garbage app. I made a better app in year 7 IT class. They added an ai chat bot that literally no matter what you ask it doesn’t know the answer and can’t find a page instead of fixing the literally infinite bugs. Truly disgusting and makes me sick that there are investors with their money in this garbage. ### 1/5 — Needs work. *2026-08-24, version 5.7.4* What’s the point of having Face ID option on if it constantly asks to log in with user ID & password? It seems like all these recent updates keep making this app worse! ### 1/5 — Worst app ever *2026-08-24, version 5.7.4* Keeps making you fully sign in every time, you can’t just use your pass code. Loading into the app and to different sections in the app takes forever. Some sections won’t even let you get in half the time. Very disappointing. ### 1/5 — Gone *2026-08-24, version 5.7.4* My job switch to this nonsense the app stay making me redo my log in, the clock in option rarely works properly, the time card is horrible when it comes to editing it, my time off needs to be worked on better. The whole UKG pay system is truly awful. Whoever made this they need to copy workforce or something ### 1/5 — Terrible App *2026-08-24, version 5.7.4* Wasting my time every-time I click on this app it gives me a headache everytime i clock in, punch in or out and clock out it asks me every bloody time to enter my password jesus christ please fix this garbage ### 1/5 — Are these reviews real? *2026-08-24, version 5.7.4* The app is so slow and buggy. Face ID is a joke. Hate it… ### 1/5 — intentional aided wage theft *2026-08-24, version 5.7.4* UKG knowingly helps employers steal time worked from employees. ## Most praised reviews (10 highest-rated) ### 5/5 — ⭐️ My favorite workplace app. *2026-08-21, version 5.7.4* After using UKG for a former employer, I was disappointed to see them switch to ADP(which is okay) but I now recently gained employment from a new job that also uses UKG and I’m now content to have it back. Clean UI and layout. I particularly like the workplace code to connect and the SSO connectivity. ### 5/5 — Great Program *2026-08-20, version 5.7.4* Speeds up getting time off. Great for tracking schedule. Pay information at my fingertips! ### 5/5 — Great, but one complaint *2026-08-18, version 5.7.4* The app allows me to do things like Meal In BEFORE I Meal Out which shouldn’t be possible. If I accidentally hit Clock Out before logging back in from lunch, it will let me do it. I wish the system had more safeguards or knew that I can’t do one thing before doing another first. ### 5/5 — Time Pro *2026-08-16, version 5.7.4* UKG is the best online time card system I’ve ever used. ### 5/5 — Good *2026-08-14, version 5.7.4* I like ### 5/5 — Wonderful *2026-08-12, version 5.7.4* I don’t have any issues with my pay ### 5/5 — Ukg pro *2026-08-10, version 5.7.3* It’s little bit slow ### 5/5 — Easy *2026-08-06, version 5.7.3* Easy to use- nice app ### 5/5 — Easy peasy - Intuitive and responsive *2026-08-06, version 5.7.3* Intuitive and responsive- everything in one place is game changer. Never have to call HR ### 5/5 — No directions *2026-08-06, version 5.7.3* It’s a bit tricky to figure out at first. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*