# UKG Wallet — user reviews > 403 indexed App Store user reviews of UKG Wallet by UKG INC., rated 4.75/5 from 16,970 ratings. - Source: https://appshunter.io/ios/app/ukg-wallet/id1596509684/reviews - App overview in markdown: https://appshunter.io/ios/app/ukg-wallet/id1596509684.md - Rating breakdown: 5★ 13,038 · 4★ 589 · 3★ 235 · 2★ 131 · 1★ 597 ## What do users think of UKG Wallet? Overall sentiment: negative **Pros** - 🚀 Fast and easy access to funds - 👍 Convenient for emergencies - 💡 Allows planned savings - 🚀 Quick money transfers **Cons** - 🐛 Inconsistent updates and delays in accessing funds - 💰 Fees for accessing funds - 🔒 Security and account issues - 👎 Poor customer service and support **Commonly reported bugs** - Login issues and app crashes - Inaccurate display of earned wages and hours worked - Problems with debit card functionality **Most requested features** - Ability to transfer funds to bank accounts easily - Faster and more reliable updates to earnings - Elimination or reduction of fees ## Newest reviews (10 of 403) ### 2/5 — Too confusing. *2026-08-08, version 1.0.23* App isn’t laid out well. Too difficult to navigate. The antiquated selector to choose how much money one would like to withdraw is clunky and time consuming. ### 2/5 — Technical issues *2026-08-06, version 1.0.23* This is my first time having a problem with this app. I called and they told me its their technical issue where the system did not have my hours and I am not able to access my wages. This caused me an financial situation. ### 3/5 — App navigation *2026-08-06, version 1.0.23* Not too user friendly ### 1/5 — Withdrawal *2026-07-28, version 1.0.23* Money NOW!!!! ### 1/5 — No help *2026-07-21, version 1.0.23* Can’t add card and can’t get ahold of nobody to help ! ### 2/5 — Card *2026-07-17, version 1.0.23* Why do I have to get your stupid card to access my money or use discounts doesn’t make sense just the money grabbing scheme. ### 2/5 — System *2026-07-16, version 1.0.23* Application just stopped updating and not calculating hours no help or resolution. ### 3/5 — Great! *2026-07-14, version 1.0.23* It’s a great thing to have access to my earnings however it would be even better if I could link my Chime debit card ### 5/5 — Kinks in your system *2026-07-13, version 1.0.23* I requested support and received an email it was fixed but it was not ### 2/5 — Inaccurate *2026-07-12, version 1.0.23* Very inaccurate in hours. I’ll cash out one day after working that shift. Then the next day I go to cash out again for the shift I worked earlier that day and all of the sudden my hours from the day before disappeared and only says I worked “3 secs” which makes no sense. So it now won’t let me cash out because it says I didn’t work any extra hours. Called customer service and they aren’t any help. Also liked to cut me off when I would explain the situation. ## Most critical reviews (10 lowest-rated) ### 1/5 — Omg *2026-08-15, version 1.0.23* I work for Conway services and we use UKG & I can’t use this ? ### 1/5 — App Down? *2026-08-06, version 1.0.23* Is the app down? And if so, can we get a hold support in any way? ### 1/5 — Suck *2026-08-06, version 1.0.23* Yall need to fix this issues it keep saying null . I can’t even get into my account ### 1/5 — PROBLEMS ALWAYS *2026-08-06, version 1.0.23* AWFUL app!!! EVEN WORSE CUSTOMER SERVICE or rather ZERO CUSTOMER SERVICE! Stupid AI or ridiculous wait and algorithm bs and RUDE DISRESPECTFUL REPS!!! I’m disgusted!!!! ### 1/5 — App keeps crashing—won’t let me log in unless i reset my password every time. *2026-08-06, version 1.0.23* Every time I’ve tried to log in with my new password or my face ID, UKG makes me reset my password to get into my account. Whenever I do, none of the buttons work past choosing how much money to borrow. I get a pop-up saying “null” and a white screen. The website and the app are unusable, this wouldn’t be that big of an issue if the money wasn’t absolutely needed ASAP. ### 1/5 — App doesn’t work half the time *2026-08-06, version 1.0.23* App doesn’t work half the time ### 1/5 — Broken *2026-08-06, version 1.0.23* Works roughly 20% of the time ### 1/5 — Buggy *2026-08-05, version 1.0.23* Barely ever loads or works ### 1/5 — App Sucks *2026-08-05, version 1.0.23* Constantly won’t let me login or just completely doesn’t accept my password on both of my devices and has happened multiple times now. Tried deleting and reinstalling and it still times out and won’t even let me reset my password. SUCKS ### 1/5 — Barely Works *2026-08-05, version 1.0.23* You’re forced to use this by payroll and the app struggles to work often. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-08-16, version 1.0.23* First time using this app and I already love it ! No fee when taking money out! ### 5/5 — Easy and convenient *2026-08-15, version 1.0.23* It was easy and convenient to add my own card info and access my paycheck early. ### 5/5 — The best *2026-08-12, version 1.0.23* I absolutely love this app!! ### 5/5 — 💰💰💰 *2026-08-11, version 1.0.23* This app has been a very convenient tool for getting money while in between checks. ### 5/5 — Best helping me *2026-08-07, version 1.0.23* The best service I received from the agent. I’m so glad they were able to help me out. I really do appreciate time they took out to help ### 5/5 — Quick and Easy *2026-08-05, version 1.0.23* This was so quick and easy to use. ### 5/5 — Life Saver *2026-07-29, version 1.0.23* UKG wallet is a life saver when you get paid every two weeks. It helps me budget better in a weekly basis. ### 5/5 — In need *2026-07-25, version 1.0.23* I was in need and they were there thank ### 5/5 — Great *2026-07-25, version 1.0.23* Quick easy and right on time ### 5/5 — UKG Rocks *2026-07-17, version 1.0.23* Love this app, very helpful when unexpected expenses come, easy to use, doesn’t add little charges on either!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*