# Ukrainian FCU Mobile — user reviews > 24 indexed App Store user reviews of Ukrainian FCU Mobile by Ukrainian Federal Credit Union, rated 4.77/5 from 1,584 ratings. - Source: https://appshunter.io/ios/app/ukrainian-fcu-mobile/id935368829/reviews - App overview in markdown: https://appshunter.io/ios/app/ukrainian-fcu-mobile/id935368829.md - Rating breakdown: 5★ 1,243 · 4★ 60 · 3★ 25 · 2★ 14 · 1★ 35 ## What do users think of Ukrainian FCU Mobile? Overall sentiment: negative **Pros** - 👍 Convenient online service - 👍 Easy to use app - 👍 Friendly staff **Cons** - 🐛 Slow and often glitches - 🐛 Visa card tab/window not working - 🐛 Constantly crashes before session expires - 🐛 Really slow - 🐛 No fingerprint authentication **Commonly reported bugs** - Face ID not working - Credit card payment issues **Most requested features** - Improve user interface design - Add fingerprint/face ID authentication - Allow credit card transaction viewing and bill payment ## Newest reviews (4 of 24) ### 3/5 — UI design *2024-09-12, version 24.8.0.1* You need to hire a good designer because the app looks like a basic website. Improve the user interface. Everything else is fine. ### 4/5 — Credit card payment problem *2020-11-24, version 10.1.0.1* I like this app, but when I was on android smartphone, everything was great, now, I’m on IPhone, and I still love this app but can’t open my credit card page. You need to fix it!!! ### 2/5 — :( *2017-01-24, version 8.2.0.2* Where is fingerprint authentication ? ### 3/5 — Basics *2014-11-29, version 1.1.0.102* I was hoping it would allow me to view my credit card transaction, see my statements, and allow me to pay my monthly bill without having to go to a computer but unfortunately it's has only the bare essentials which I find disappointing... ## Most critical reviews (10 lowest-rated) ### 1/5 — $27 fine for every negative????? *2026-02-09, version 25.2.101.1* I don't understand why every time my card balance goes negative, I get a $27 fine? And then when the bank cancels transfers, there's another $27 fine. A ​​$27 fine for every negative balance! I even went to the bank to prevent my card from going into negative balance, but the bank employee told me to just keep money in the account and there wouldn't be any negative balance or fines. What terrible service you have! If there's no money in the account, they cancel all transactions. In short, it's time to close my account with you; the service is very bad, and the bank itself is terrible with its $27 fines. ### 1/5 — найгірший банк на світі *2024-11-17, version 24.8.0.1* українці, ні в якому разі не відкривайте цей банк, це просто ужас. додатку не зручніше ще не бачив, на сайтах оплата проходить з 20 разу, вічно треба на питання ті відповідати, недороблений «встроєний» zelle, і взагалі цей банк повна параша ### 1/5 — Иногда нельзя зайти в предложение *2023-10-15* 4uck you разрабам ### 1/5 — Не працює faceID(((( *2023-09-22, version 11.4.0.1* Не працює faceID(((( ### 1/5 — Visa card tab/window not working *2023-02-04, version 11.2.0.1* in mobile app Visa Card tab not working. On web view it opens up no problem (on iphone Safari ) i updated app to latest n thats where it stoped working. ### 1/5 — Needs a lot of work *2020-10-15, version 9.2.2.1* It does not easily differentiate between deposits and withdrawal amounts. Mostly my issue is that it is hardly mobile friendly. Yes it’s an app, but that is the extent of the mobile friendliness. Password required every single time, no Face ID or Touch ID, after the password you have to do your security questions every single time! If I had known that I would have put short answers. You can easily transfer between accounts, but I do Uber and I cannot do express pay, it was rejected. -Thank you for answering. However, I got rid of Ukrainia FCU. Every weekend, if I bought anything you took the money AND held the reserve. Anything, debit or credit bought after 6 pm Friday. God forbid it’s a holiday weekend. $3 or $600, you took the money and reserved it. I had to call the bank so many times they knew my voice. HORRIBLE experience! ### 1/5 — Constantly crashes before session expires *2020-09-11, version 9.2.2.1* Beware. Make sure you log out of your session before closing this app. Otherwise the session will get hung and cause an error not allowing it to open again. Reinstall necessary. It would be nice if IT team would see this message and fix the bug. ### 1/5 — Rwally slow *2019-04-22, version 8.7.0.1* It takes eternity to get in sometimes, no face or touch id, continuously changing passwords, too complicated pw makes the application almost not accessible!!! You never know what is going on at your account at UFCU!!! ### 1/5 — No fingerprint authentication *2017-01-09, version 8.2.0.1* There's is no fingerprint authentication like it was stated within the release notes. Also all other banks improve their design over time. This app still the same since its release. ### 2/5 — Face ID does not work! *2022-06-06, version 10.7.0.2* IPhone 12 Pro Max, iOS 15.5. Face ID is not available now I application! Not possible to find it in settings of application or in phone settings to turn it on/off. ## Most praised reviews (10 highest-rated) ### 5/5 — I love my Ukrainian bank ! *2024-12-13, version 24.8.0.1* The best service! ### 5/5 — Slow and often glitches *2024-06-26, version 24.2.0.1* Overall the bank’s performance is satisfactory, however the app often trips and has various maintenance issues. Also, I wish the speed of the system was better. ### 5/5 — Convenient online service *2024-04-11, version 24.1.0.1* Complete satisfaction. Thanks for service ### 5/5 — Updated app is easy, convenient to use *2023-07-25, version 11.4.0.1* I do a majority of my money managing through the UFCU mobile app. It’s easy and convenient. Accounts may also be synced with payment platforms like PayPal and Venmo, works great with Apple Pay, and looking forward to seeing Zelle get rolled later this year. ### 5/5 — Love this bank ! Love the App! *2023-03-04, version 11.4.0.1* I have banked for years here. The staff is friendly. ### 5/5 — Great app! *2023-02-10, version 11.2.0.1* Thank for you work! ### 5/5 — Yuriy *2023-02-03, version 11.2.0.1* Easy transition! Thank you! ### 5/5 — Used for years *2022-12-19, version 10.7.0.2* It’s definitely getting improvements along the way, I don’t remember the last time I’ve visited the UFCU website I do it all mobile. Easy to use ### 5/5 — Awesome app *2020-09-26, version 9.2.2.1* Could not believe to see that this app has less then five stars. Дуже класна апп! And if there are some things to improve, come on Ukrainians!!! Write it! Suggest it! But leave 5 stars! Дякую! ### 5/5 — Great easy to use app *2014-11-25, version 1.1.0.102* Offers basic services you would expect such as account history and balances, transfers between accounts, bill pay, and check deposit. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*