# Ulster Savings Bank — user reviews > 86 indexed App Store user reviews of Ulster Savings Bank by ULSTER SAVINGS BANK, rated 4.77/5 from 3,644 ratings. - Source: https://appshunter.io/ios/app/ulster-savings-bank/id807638388/reviews - App overview in markdown: https://appshunter.io/ios/app/ulster-savings-bank/id807638388.md - Rating breakdown: 5★ 2,813 · 4★ 258 · 3★ 56 · 2★ 26 · 1★ 79 ## What do users think of Ulster Savings Bank? Overall sentiment: neutral **Pros** - 👍 Friendly and intuitive app - 🚀 Easy to use and efficient - 💳 Great mobile deposit feature - 🏦 Excellent customer service **Cons** - 🐛 Frequent crashes and bugs - 🔄 Laggy and slow performance - 📱 Compatibility issues with newer devices - 🔒 Login and security problems **Commonly reported bugs** - App crashes during mobile check deposits - Login screen freezes or shows connection errors - Account balances not updating correctly - Bill pay functionality not working as expected **Most requested features** - Dark mode option - Improved transaction history and balance display - Restore mobile deposit feature on iPad - Add Zelle integration ## Newest reviews (13 of 86) ### 3/5 — Deserves improvement *2026-03-24, version 24.2.0* I had high hopes for this app for various reasons, but it did not live up to my expectations. The app is typical of local bank apps in that it feels janky in a corporate way—it doesn’t feel like it was developed as a native app and is probably a skinned version of a software package that Ulster SB has no control over. In other words, it doesn’t feel like someone who really loves and appreciates both the iOS platform and the bank itself had a hand in ensuring a premium experience. Here are two gripes which each would earn another star from me were they to be fixed: 1). The login does not properly integrate with iCloud Keychain. Apple provides APIs to app developers so that inside of a native app, keychain autofill can use credentials saved from the organization’s web login in Safari. The user can still manually find their web credential (though they have to know to look for an unfamiliar domain name), but this is a tedious process and is not the seamless experience Apple has provided for with their APIs. 2). The checking mobile deposit does not autofocus properly. I have seen this in a variety of apps and I suspect it is because the camera integration is rarely tested with devices that have macro lenses. Again, the root cause is an improper use of iOS platform APIs. The check scanner is fixed to a single lens and does not allow the system to switch to a macro lens if one is available. On my device, that means if I move the device close enough to the check for it to fill the green brackets, it is unreadably out of focus because the lens it is locked to cannot focus at that distance. In the native camera app, or with a better integration, the camera would automatically switch to the macro lens at that distance. This creates a frustrating experience for the user especially if they expect they can “tap to focus” like they do in most camera apps; this will of course capture the out-of-focus image and force the user to try again. The user must then draw the device away from the check until it appears to be within the focusing range of the fixed lens, which is difficult to discern because the image appears smaller on the screen at that distance. Many competing apps run algorithms on-device to assess when the check is in frame and in focus and capture the image automatically instead of requiring the user to manually tap to capture. ### 2/5 — Needs update *2025-03-29, version 23.2.5* I used to have a widget, allowing me to quickly check my balances. However, with iPhone updates and no updates to the app to maintain compatibility, I can no longer have a widget. Update the app to IOS 18! ### 4/5 — Great App but some bugs *2024-08-27, version 23.2.5* Love the app, yet every time I try to do a mobile check deposit the app crashes.. not sure what that is. ### 4/5 — Customer Service Center *2024-08-10, version 23.2.0* Amanda was able to resolve a glitch in photo depositing a check. Saved trip to branch. Thanks. ### 5/5 — Super great bank *2024-06-11, version 23.2.0* Ulster savings has the nicest people working for them …no matter your needs they try to help to the fullest!! ### 5/5 — Patron *2024-05-27, version 23.2.0* Great bank ### 5/5 — I love these folks! *2024-05-20, version 23.2.0* I do everything with Ulster banking and always have since moving to Saugerties from New York City 17 years ago. Banking… Insurance… Advice. I’ve lived all over the country in my 71 years and this is the first time I’ve ever loved a bank! ### 5/5 — Great bank! *2024-04-23, version 20.2.0* Exceptionally helpful staff that go out of their way to assist me with my financial concerns, and their mobile banking app is so easy to use! ### 5/5 — Artist *2024-03-26, version 20.2.0* Very simple and straight forward.😉 ### 5/5 — Efficient *2024-03-20, version 20.2.0* Easy to use, great time saver. ### 5/5 — My banking journey *2023-11-18, version 20.2.0* I used to not know how to use money then back of America helped me through ULSTER SAVINGSSSSS it’s amazing what a little savings can do if u apply it correctly in others favor. In honor of others. So beautiful to watch my heart grow alongside my savings ### 5/5 — Love Ulster Savings Bank *2023-08-22, version 20.2.0* I’ve been a customer of Ulster savings bank since they built one in my town. I love the tellers, bank manager (Missy- Red Hook branch) friendly service.. as far as the app goes, I have no issues est. anm i e ever had. with the way the app is set up, yeah a little more space for the account balance after a transaction would be nice, but other then that I don’t use the other features on the app except to check transactions and the quick balance feature. Thanks ### 5/5 — App fully functions and does everything I need *2023-06-30, version 20.2.0* I love this app and this bank ## Most critical reviews (10 lowest-rated) ### 1/5 — Just, not very good *2026-07-13, version 25.2.1* While this app does provide some time saving services, nearly every corner of it is filled with jank. Could be so much better with a little investment in optimization. Come on guys!! ### 1/5 — Problems *2026-06-22, version 25.2.1* “Clicking” on the check to deposit is always a challenge. Often does not work. ### 1/5 — Check deposit *2026-05-04, version 24.2.0* It takes several attempts to get checks to deposit on app. It’s terrible. ### 1/5 — Check deposited *2026-02-23, version 24.2.0* Took forever ### 1/5 — Please listen to the low ratings *2025-05-20, version 23.2.5* The app needs a update and a overhaul it looks to old school needs a modern look and is very laggy. ### 1/5 — *Still* can’t use… *2024-05-11, version 20.2.0* This is the third time I’ve downloaded the bank app. It stopped working for me one day and hasn’t since. No matter what I do, I cannot log in to my account. ### 1/5 — Update *2024-03-18, version 20.2.0* The app needs a update and a overhaul it looks to old school needs a modern look and is very laggy. ### 1/5 — It doesn’t work. *2023-03-23* Even with the app’s revamp, I still cannot log in. Loading symbols, “intermittent connection issues”, sign-in errors, and so on. I still have to use the website to check my account. This was also the case before any changes were made. **Developer response:** We strive to make your banking experience as convenient as possible and apologize for the hurdles you have faced after the update. We would like to learn more about the issues if you'd be willing to email us here: reviews@ulstersavings.com Thank you. ### 1/5 — Poor way *2023-03-07, version 20.2.0* It’s confusing supposed to be better and to write a review takes to long not a good combining to do it ### 1/5 — Terrible *2023-02-14, version 19.4.2* For whatever reason i can no longer sign into the app for the last couple years and its very not convenient to have to keep using the actual website… ## Most praised reviews (10 highest-rated) ### 5/5 — Ellie *2026-07-02, version 25.2.1* The app is very easy to use and if by chance there is a problem I can go to any branch for help and problem solved ### 5/5 — Easy *2026-02-09, version 24.2.0* Awesome ### 5/5 — Great customer service *2026-01-15, version 24.2.0* Continuously impressed with staff’s professionalism and friendliness ### 5/5 — Greatness *2025-12-23, version 24.2.0* Love this bank , I have been with them for many years and I will never change banks ### 5/5 — Great on phone, less great on iPad *2025-10-02, version 24.2.0* Some account management options are unavailable on the iPad app, like facial recognition ### 5/5 — Yes *2025-08-27, version 23.2.5* The best ### 5/5 — Problems *2025-04-04, version 23.2.5* When I use this app, I have a lot of problems with it. Especially when I’m trying to deposit a check. If I make any mistake, it just tells me to fix it then spins and spins and won’t let me fix It. It does not even allow me to start the app over one time I had to turn my phone off to get it to stop spinning. ### 5/5 — Not Happy *2024-12-24, version 23.2.5* First the app was great. Then I couldn’t use it on my ipad and just went to the website. Now I am having problems with the website and am being forced to use the app which I hate because I can’t view it in “landscape”. I emailed USB and still have not gotten a reply! Not good customer service. ### 5/5 — Fantastic Bank *2024-11-04, version 23.2.5* If I could rate them 10 stars I would. Great customer service, always professional!! I’ve banked with chase and Citi to name a few. In my opinion they are 100% better ### 5/5 — The Best *2024-09-26, version 23.2.5* Great, welcoming service. Best bank I’ve ever used. StoneRidge, NY branch is a friendly delight. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*