# Ultra Mobile — user reviews > 157 indexed App Store user reviews of Ultra Mobile by UVNV, Inc., rated 4.70/5 from 13,957 ratings. - Source: https://appshunter.io/ios/app/ultra-mobile/id1463041935/reviews - App overview in markdown: https://appshunter.io/ios/app/ultra-mobile/id1463041935.md - Rating breakdown: 5★ 12,034 · 4★ 914 · 3★ 378 · 2★ 171 · 1★ 460 ## What do users think of Ultra Mobile? Overall sentiment: negative **Pros** - 💰 Affordable pricing - 🌍 Good international coverage - 📱 Easy to use app - 🤖 Intuitive app functionality - 🔍 Helpful account management features **Cons** - 🔌 Unreliable network coverage - 🤖 Buggy and glitchy app - 🔍 Poor customer support - 🔑 Account login issues - 🔍 Lack of transparency on data usage **Commonly reported bugs** - App login repeatedly failing - Incorrect data usage reporting - Inability to manage PayGo and prepaid plans - Accounts being suspended without explanation **Most requested features** - Add support for eSIM - Improve app localization with more language options - Provide call history and detailed usage data - Offer refunds or prorated credits for unused service ## Newest reviews (12 of 157) ### 3/5 — The best service ever *2026-08-12, version 1.2.68* Ultra is the all around - thank you ### 2/5 — Fast running data *2026-08-09, version 1.2.68* The data runs fast ### 3/5 — Service poor *2026-06-01, version 1.2.67* I purchased a simi yearly plan and I thought was worth checking in to see if it would be sufficient for me and so far it seems to not like answering any questions i have ### 5/5 — Northern California *2026-05-21, version 1.2.66* Terrible signal! ### 5/5 — Excelente compañía *2026-01-21, version 1.2.62* Muy económico y bueno ✌️ ### 5/5 — Great option for long term users *2026-01-21, version 1.2.62* I am using Ultra Mobile on an annual package and I’m really satisfied. The app is user-friendly and makes it easy to check balance, renew plans, and manage account settings. Service is stable, data speeds are good, and the annual plan is very cost-effective. Great option for long-term users. ### 4/5 — Excellent *2026-01-02, version 1.2.62* Good ### 5/5 — Login *2025-12-23, version 1.2.62* Using the same credentials I am unable to use my PC. I need to switch on my WIFI calling. Kindly provide the needful. ### 5/5 — Planned excellence *2025-12-23, version 1.2.62* Great work. ### 5/5 — Simplemente excepcional 👌 *2025-12-15, version 1.2.61* Si pudiera darle más de 5 estrellas se las pondría 👏👏👏👏 ### 5/5 — Es la mejor opción para mantenerte en contacto desde cualquier parte del mundo *2025-11-13, version 1.2.61* Tengo bastante tiempo buscando alguna aplicación p servicio que no solo me permita tener una linea americana desde vzla sino que me funcione desde cualquier parte del mundo cuando viajo. Antes tenia que estar comprando varias esim para poder comunicarme pero con esta llego a cualquier pais y ya tengo linea con simplemente activar el roaming ### 5/5 — Good Service and Customer support *2025-10-17, version 1.2.61* Got a really good, affordable service for upto a year and switching to another network was hassle free. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even login *2026-08-01, version 1.2.68* Unbelievable ### 1/5 — Expensive network. *2026-05-29, version 1.2.67* Expensive ### 1/5 — The service is good! The app is terrible *2026-05-20, version 1.2.66* I always have to log in , it tells me I’m wrong when I’m not, i close the app, I log in, repeat a time or two, open the app, I’m logged in. Even though i put my Face ID in every time, that also doesn’t work, and now I’m logged out for trying too many attempts on my first attempt in months (my bill is automatic because of this) I can’t use the app. I have to call or go to a store to do anything ### 1/5 — Terrible service *2026-04-29, version 1.2.65* My calls don’t come through, I have all sorts of issues with connectivity. No wonder they want you to buy a year in advance. ### 1/5 — It’s a very bad response and network *2026-04-15, version 1.2.65* I’ll be already in six months. It’s a very bad. ### 1/5 — Tricky *2025-12-14, version 1.2.61* A sim card for regular plans and pay as you go are different. PAYG sim cards are $13+ tax. ### 1/5 — This App is Horrible *2025-12-07, version 1.2.61* I would give this app zero stars if I could. Every time I have an upcoming payment due, there is always an error trying to log into my account on this app. Everytime I need to log in I’d have to uninstall and reinstall the app which is so frustrating and annoying. Not to mention Ultra gives you the most difficult time to get in touch with customer service or support. Please fix the app!!!!! ### 1/5 — Very extremely slow internet *2025-12-01, version 1.2.61* I thought this plan would work at for a 2 week’s period but failed. Mostly social media apps stop working ### 1/5 — Disappointed *2025-07-04, version 1.2.58* Very Disappointed. I renewed my 26$ plan and just 5 or 6 days later they said I used 100% of my 5G 🤧 ### 1/5 — Cannot pay renewal using wallet balance *2025-04-29, version 1.2.55* The app doesn't take into account my choice to pay using my wallet balance during a payment or plan renewal and tries to charge my credit card anyway ## Most praised reviews (10 highest-rated) ### 5/5 — Hassan *2026-08-16, version 1.2.68* Ali ### 5/5 — The best service *2026-08-14, version 1.2.68* The best service for ultra mobile ### 5/5 — Mashallah *2026-07-30, version 1.2.68* Alhamdolilahi rabbilaalameen ### 5/5 — Genial *2026-07-20, version 1.2.68* Ultra easy setup ### 5/5 — Trash *2026-07-17, version 1.2.68* Doesn’t work ### 5/5 — Usos *2026-06-17, version 1.2.67* Hasta los momentos toda va bien ### 5/5 — Goof *2026-06-08, version 1.2.67* Good ### 5/5 — Most incredible cell service ever *2026-06-05, version 1.2.67* I love this service I will be a lifetime customer ### 5/5 — Excelente servicio *2026-06-02, version 1.2.67* Muy buena compañía de telecomunicaciones ### 5/5 — Best app for esim *2026-05-23, version 1.2.66* It's so far one of the most amazing apps with so much productivity and reliability and low cost and they also have a pause plan in case of necessity --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*