# Ultrahuman — user reviews > 1,060 indexed App Store user reviews of Ultrahuman by ULTRAHUMAN HEALTHCARE PRIVATE LIMITED, rated 4.50/5 from 7,889 ratings. - Source: https://appshunter.io/ios/app/ultrahuman/id1491286709/reviews - App overview in markdown: https://appshunter.io/ios/app/ultrahuman/id1491286709.md - Rating breakdown: 5★ 6,310 · 4★ 642 · 3★ 288 · 2★ 144 · 1★ 505 ## What do users think of Ultrahuman? Overall sentiment: positive **Pros** - 🌟 Fantastic insights and data - 👍 Helpful for managing health and fitness - 🤖 Innovative technology - 💯 Life-changing experience - 🤩 Amazing app and wearable device **Cons** - 🔌 Battery life issues - 🤔 Inaccurate data tracking - 🤯 Buggy app and connectivity problems - 🤖 Cluttered and confusing interface - 🕰️ Slow or unresponsive app **Commonly reported bugs** - Frequent disconnections between ring and app - Inaccurate sleep and activity tracking - Firmware update issues causing data loss - Unreliable customer support and long response times - Compatibility problems with newer iOS versions **Most requested features** - More customization options - Better integration with other apps and devices - Improved food tracking and logging - Enhanced workout tracking and analysis - Offline mode for app usage ## Newest reviews (15 of 1,060) ### 3/5 — App Update Confusing *2026-08-16, version 4.1.0* The app interface has been completely overhauled. The original interface wasn’t anything spectacular, but at least I could find my data and understand it. The data is now more difficult to understand and interpret, not to mention with everything in capital letters it’s hard to distinguish what is important in terms of health hierarchy. The “world” icon on load is cool, but it truly doesn’t serve any health purpose. The data now seems to be a bit more disorganized instead of getting an overall snapshot upon logging in each morning. Love the ring and the data, but it’s just more difficult to interpret now. ### 2/5 — UI is terrible *2026-08-07, version 4.0.0* Good product, app used to be good but this new UI is terrible. Font is tacky, hard to navigate looks more like game stats rather than health. ### 3/5 — Great until battery issues started *2026-08-05, version 4.0.0* I loved this ring so much. As a night shift worker it helped track my sleep stats and gave me tips to improve. The app is very organized and easy to understand. I will say I’ve had the ring a little less than 1.5 years and it already started to have battery issues. My ring won’t last 8 hrs now my sleep isn’t being track as accurate. I talked to the team and they can’t issue a replacement anymore. If you do decide to try it out definitely get the insurance or look into other rings without so many battery issues ### 3/5 — Incorrect sleep tracking *2026-08-03, version 1.19.2* The ring does not correctly detect when I go to sleep, which makes the sleep data inaccurate. I contacted customer support, but unfortunately they were unable to resolve the issue. Very disappointing for such an expensive device. ### 1/5 — Awful quality👎🏻 *2026-07-29* The ring itself does very poor job - the data is often inaccurate and missed. The app isn’t handy, counterintuitive and lacks handy features. AI is just nonsense. Worst fitness item I’ve ever had. **Developer response:** Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 85884073? This will help us review your case in detail and get this resolved for you as quickly as possible. ### 1/5 — Not sold in the US *2026-07-28, version 3.7.8* I did all the research and right at time of placing order the AI tells me the item is not sold in the US. This would be really helpful to disclose when the website specially has an area for the US. Very frustrating. ### 1/5 — terrible customer service, ring only works half the time *2026-07-26, version 3.7.7* I have had the ultra human ring now for a little over a year and when it works it’s great. But it works about 50% of the time on a good day. Customer service is just a bot who will give you no answers, they spew out the same response no matter what I say or ask. It is impossible to get a hold of a real person with customer service I’ve been trying for weeks. Started with ultra human becuase it was a little cheaper and had no monthly fee but I now Plan to switch to the oura ring as at least it works majority of the time and they have actual customer service. ### 1/5 — STAY CLEAR *2026-07-19, version 3.7.7* I’ve tried to get help with a refund for over a month now and nothing! It’s all bots and no rep actually gets back to you. It’s beyond frustrating! This is my 4th replacement ring and all have stopped working. It’s ridiculous!!! Please steer clear of this product!! ### 3/5 — The app works well, customer service is a different story. *2026-07-16, version 3.7.6* It is absolutely impossible to get in touch with the customer service Incase India. They email after 3-5 days and when you respond, they take another 3-5 days to respond. Absolutely pathetic to deal with. ### 1/5 — Horrendous Customer Service *2026-07-14, version 3.7.5* I will reiterate what has been said recently from people, customer service is AWFUL. They replaced my original ring which had an issue because it was within the year warranty period (I’m convinced this is the only reason why they even responded). The second ring has an issue that they have acknowledged and I have been in the AI loop of doom for almost 3 weeks now on the app and have been in an email purgatory for a week. No one is responding to me anymore, I have 5 different case/ticket numbers, and even the AI robot on the chat is just spewing the same response to me. It is a JOKE. The app is also confusing and not user friendly, in my opinion. ### 1/5 — Do Not Buy *2026-07-11, version 3.7.5* Do not buy products from this company. They are poorly built and fall apart. They replaced my ring once and the replacement died 2 months later. Multiple attempts to reach their support led to no response other than their AI agent, which is no help and just puts you in a doom loop of new cases for the same issue. ### 2/5 — Tracking isn’t accurate *2026-07-09, version 3.7.4* I wear my ring much more than my Apple Watch, they are also worn on the same hand yet my watch reads DOUBLE the amount of steps VS the ring. At this point it’s junk and I’m regretting the purchase. ### 1/5 — Please don’t install the app. *2026-07-09* I ordered the M1 from them and it has been problems ever since. The AI in the app that responds to your questions cannot locate your order even with the order number. It sends you to a senior specialist who should respond in 48 hours but doesn’t for 6-7 days. Even when they respond, they can’t find your order. When they finally do, in the same email, they will write “the order is on its way” and “we will send you an email when it is shipped”. In the follow up email, they again cant find your order. Please use my email address to find the order. I placed an order 10 days ago and still dont know if it has been shipped or not. They wont cancel your order or ship it so we are stuck. Hopefully this review wakes up someone to tell me what is going on. Looks like they only want to sell expensive things like the ring or their ultrahumanx memberships. **Developer response:** Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket ID: 83543701? This will help us review your case in detail and get this resolved for you as quickly as possible. ### 4/5 — Great ring tracker *2026-07-08, version 3.7.3* I love my Ultrahuman ring. It has all the data and like others have said without the subscription like the Oura ring. The battery last a long time and my cycle tracker has been really helpful. I do wish you could connect with friends on the app that have the Ultrahuman similar to the Oura. ### 1/5 — Be careful *2026-07-07, version 3.7.3* I was so excited for this ring, and while I love it, I’ve only had it for 6 months and it malfunctions left/right. When I addressed the issue I was told to update, which fixed nothing. I was originally told I would receive a replacement if the issue kept occurring…. 5 days later they are telling me they will not issue a replacement and my only “fix” is to buy a new ring, even though I spent $500 on my original one. To have your consumer spend $500 on a ring for it to barely last 6 months is CRAZY, and to refuse to help me simply due to where I live is even more disappointing. At this point, I’m convinced this company is fraud. ## Most critical reviews (10 lowest-rated) ### 1/5 — Update *2026-08-23* Woke up to their update and it is absolutely horrible. Hate the way it looks hate how it is not the same as the old one really prefer it. Horrible update. **Developer response:** Hey there! Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback. Could you please reach out to us directly at ultrahuman-care@ultrahuman.com and mention Ticket ID: 89018049? We'll take the conversation forward from there, better understand your feedback on the new app experience, and ensure it is shared with the relevant team for review. ### 1/5 — Unusable redesigned app — absolute downgrade *2026-08-23* The latest interface overhaul completely ruined what used to be a great application. The new UI is an absolute mess and practically unusable for daily tracking. The font is way too small, thin, and hard to read. The faint gray text on black/white backgrounds creates awful contrast that strains the eyes. The app completely ignores standard iOS Accessibility settings, changing text size or toggling bold font in system settings has zero effect inside the app. Essential metrics and charts that were right in front of you on the home screen are now buried deep inside unintuitive sub-menus. The screen feels cluttered yet displays less useful information at a glance. I’ve been using the ring for almost a year and was perfectly happy until this update dropped. Right now, reading basic metrics is a struggle. Please bring back normal text contrast, enable dynamic system font scaling, or give us an option to switch to the legacy layout. ### 1/5 — Non-existent support and no Health Integration *2026-08-18, version 4.1.0* Been trying to get to sync with Apple health for the last few days. Looks to be a bug will the app as it has never asked for permissions. Support has been terrible. Only AI. Cases get closed after suggesting the same basic troubleshooting again and again. It’s a shame as the actual Ring Air is really good ### 1/5 — Horrible experience *2026-08-17, version 4.1.0* This app feels like a scam I brought the ring brand new and it never even connected they had me go through multiple different troubleshooting through their ai app chat. Never received help from an actual person to fix the problem. Very disappointing and a big waste of money ### 1/5 — Better options out there *2026-08-16, version 4.0.0* I’ve had a ring for a few years now and I can say honestly at this point, I wouldn’t recommend them. Things started off pretty good in the first year. The ring had no issues connecting. My stats were consistent and I was really able to use them to improve. The customer service was pretty good when I needed something. Fast forward to today. The customer service is horrible. They use a chatAI responder that just recommends the same unhelpful responses. I had my ring replaced in February and it’s August and my stats aren’t showing. It doesn’t connect so most of my stats are pretty unless. I have an Apple Watch at this point, it is better than the ring which sucks because I truly wanted to replace my watch but this ring cannot do that. Do yourself a favor and pick another option. The stats aren’t worth the headache of it not connecting (which is literally the whole point) or having to manually input your sunlight or workouts regularly. ### 1/5 — GARBAGE disguised as a $400 smart ring *2026-08-16* Developer Response: Stop with the b.s. responses just so it looks like you care. “Just write us and we’ll take care of it”….What do you think I’ve been trying to do? I’ve emailed 3 times and have a case open with the AI support and still no response. Review: If I could give it 0 stars I would. Tried with 2 different rings. App won’t connect to the ring. Tried every troubleshooting suggestion they give, still nothing. It says to make sure location is shared but location doesn’t even show up as an option for the app. On top of it you can’t actually get any support. AI that takes your case number and tells you to wait 2 days. Even with the membership that’s supposed to give “priority support” still can’t get an actual human to answer me within 24 hours. DO NOT BUY there are plenty of rings out there that actually work and have a working app. All these 5 start reviews are fake. Look at all the 1 star reviews. 20 of the 35 reviews from 2026 are 1 or 2 stars. Yet it’s a 4.5 star product. Ya right! Update: It’s been 5 days and still no response from support. Not that it matters I’ve already returned ring #2 and will be buying an Oura or Samsung. **Developer response:** Hey there, We regret that your experience with our support and the Ring has left you frustrated. We understand that being asked to reach out again can feel repetitive when you’ve already made multiple attempts to get help. We’d still like the opportunity to review your case and understand what happened with the connectivity issue. Please write to us at ultrahuman-care@ultrahuman.com with your case details, and we’ll have the team look into this further. ### 1/5 — Updated App *2026-08-15, version 4.0.0* Updated app is just terrible. Cannot access data from previous days, just very simplified info. What a shame, will be switching to Oura ### 1/5 — Revert the app please! *2026-08-10* I’ve had a Ultrahuman Ring Air and used the app since May 2025. The app has had a few updates between then and now. But each of those updates felt like the app was adding features or trying to add more ways to see and use your data (of which there is a lot!) in a that felt helpful. With the except of “Jade” which is near useless. The newest version of the app is terrible. The UI looks very dated and the gimmicky Sphere is pointless, you spin it to show the numbers that are directly below it. Taking up screen real estate for no gains. And all the data that use to be visible at a glance you now have to dig to find. It’s so frustrating! Even the ability to speak with an AI agent for customer support has been very useful in the past. It even pushed firmware update to my ring when something got stuck. It also connected me to a customer representative on another issue that they were able to resolve. It all felt very smooth. You can’t even find the help option in this new version. You cant change the nav bar to only show the icons for the areas you’re interested in anymore. I use the caffeine plugin daily. It’s been very useful, until this new update. What exactly is the new graphic showing me? It doesn’t show where or when my caffeine intact tapers off like it use to. I have used and enjoyed the ring and app for over a year but this new version needs a complete overhaul or reverting. Was this user tested? It feels so clunky and ugly to use. Your QA team must surely have flagged these concerns? ### 1/5 — Beyond Frustrated *2026-08-07* I’m beyond frustrated with the hardware and software of Ultrahuman. I’ve had the ring for a little over a year and already needed a replacement and two firmware resets. I started off having a good experience and even recommended the product to multiple family members. Additionally, about a month ago my ring just stopped working and support made me do a battery drain and checked on things and ultimately I was approved for another ring. While waiting for my new ring to arrive, all my data has been lost with no response to why and no resolution. I asked for a tracking number on my shipment and was told it was shipped to the wrong address and now my case is being circulated again for review because apparently there is no real tracking of support cases and no accountability. Lastly, the basic period tracking is terrible. There is a paid version that apparently has all the features that I would expect for a product like this. While I understand that premium features can help support product development, I don’t think women’s health insights should require an additional fee. This feature addresses a biological need that only women experience, so placing it behind a paywall means only one segment of your user base is asked to pay extra for health information that is fundamental to understanding their bodies. That doesn’t feel like an equitable approach. Overall I would not recommend this product, app, or company and I wish I had never chosen to purchase Ultrahuman or refer the product to family. **Developer response:** Hey there, we truly regret to hear about your experience. We’d really like to understand what went wrong and see how we can turn this around. Please email us at ultrahuman-care@ultrahuman.com with your registered email ID, and we’ll look into this for you. Also, our free cycle tracking offers similar core insights without a subscription. We’d be happy to help you with this too! ### 1/5 — They have no support services *2026-08-06* I contacted support months ago about batter issues and could only go through their AI support. Finally the AI support said an actual person would contact me in 24-48 hours. No one did. Then I reached out again and it said they escalate the matter and someone would contact me in 24-48 hours. That was 5 days ago. I reached out again and they said my case was resolved but that they’d open a new case and would be contacted in 24-48 hours. They have no direct support line or contact services. I’m stuck with a broken product that we paid hundreds of dollars for. **Developer response:** Hey! We're here to help. Could you please connect with us directly via email at ultrahuman-care@ultrahuman.com and mention your Ticket Id: 86982959? This will help us review your case in detail and get this resolved for you as quickly as possible. ## Most praised reviews (10 highest-rated) ### 5/5 — Customer Service *2026-08-09* This app has a great layout and functionality to see everything and it explains what the data actually means. The standout of this app and company is the support AI program in the app that solves all the issues basically instantly and instantly flags issues with team members/company to confirm information. I had lost my ring and it was able to connect me immediately to someone to approve the one off replacement with my UHX membership and within 3 days the new ring had shipped. I then found my old ring and the support AI was able to add case notes on and confirmed that I can keep both rings. **Developer response:** Hey there! Thank you so much for sharing your experience with us! We're delighted to hear that you're enjoying the app and that our support team was able to help resolve your issue quickly. It's great to know everything was sorted out smoothly and that you had a positive experience. If you ever need any further assistance, please don't hesitate to reach out. We're always here and happy to help! ### 5/5 — Absolutely Amazing *2026-08-08, version 4.0.0* Incredible insights, great customer support and you only pay for the extras if you want them. It keeps getting better and better with the updates, i would recommend it to everyone. ### 5/5 — Targeted and Useful Data *2026-07-31, version 3.7.9* This APP is truly wonderful,provides meaningful and usable data. Service is also one of the best I have seen. ### 5/5 — Excellent response time & customer service. *2026-07-21, version 3.7.7* I had reached out to UltraHuman support for help with my ring, within 10 minutes I had a very helpful response that solved my issue entirely as they immediately offered to replace the ring at no cost because of safety concerns. 10/10 response time, 10/10 Communication, 10/10 Customer Service & 100/10 on the Customer Satisfaction scale!! ### 5/5 — Best product for health *2026-07-13, version 3.7.4* It’s far better than any other products in similar category ### 5/5 — “New update with the addition of Jade is no longer tracking sleep accurately.” *2026-06-17, version 3.6.6* I work during the off shift and got the shift work power plug. I was having issues after the addition of Jade with the sleep tracking. Before the update, sleep tracking was pretty accurate as I would compare it to what my Garmin watch showed and they were usually pretty close. After my lowered rating, Ultrahuman reached out and investigated the issues that I was having in May. After some initial back and forth I’m happy to say that the sleep tracking and Jade have been tracking my sleep accurately again which is the reason I got this ring as I have another low budget health ring that only tracks normal circadian sleep patterns which I haven’t done for the last 25 years of being on the off shift. Just a quick spit out to the developers and tech. Awesome job and thanks for fixing the issues I was having. ### 5/5 — Battery issue *2026-06-13, version 3.6.4* Reported at battery issue in chat with their AI agent, it got me to follow some trouble shooting steps, then shipped a replacement, very happy with the service! ### 5/5 — Great ring with minor bugs *2026-06-11, version 3.6.4* I like this ring and it is accurate most of the time - I use it mostly for monitoring sleep. I got a new phone, however, and it no longer connects with bluetooth automatically. I have to manually connect every day. ### 5/5 — Vs *2026-06-11, version 3.6.4* Better than oura ### 5/5 — Saúde e movimento *2026-06-11* 5 **Developer response:** Hey! We hear you, and thank you so much for the incredible feedback! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*