# Ultrasurf VPN — user reviews

> 149 indexed App Store user reviews of Ultrasurf VPN by UltraReach Internet Corp, rated 4.20/5 from 393 ratings.

- Source: https://appshunter.io/ios/app/ultrasurf-vpn/id1563051300/reviews
- App overview in markdown: https://appshunter.io/ios/app/ultrasurf-vpn/id1563051300.md
- Rating breakdown: 5★ 272 · 4★ 37 · 3★ 20 · 2★ 10 · 1★ 54

## What do users think of Ultrasurf VPN?

Overall sentiment: negative

**Pros**

- 🚀 Fast and quick connection
- 👍 Simple and easy-to-use interface
- 💰 Free VPN service
- 🔒 Good privacy and security protection
- ⚡ Lightweight app with minimal data usage
- 🎯 One-button operation
- 🌍 Effective at bypassing restrictions and firewalls

**Cons**

- 🐛 App crashes and freezes frequently
- ❌ Connection failures after recent updates
- ⏱️ Slow or difficult to connect
- 📢 Excessive ads and pop-ups
- 💳 Introduction of paid subscription model
- 🔌 VPN disconnects unexpectedly
- 📵 Not working in certain regions/countries
- ⚠️ Artificial loading screens added
- 🚫 Poor customer support and unresponsive team

**Commonly reported bugs**

- Connection stuck on 'Connecting' status
- App not working after recent updates
- Crashes on iOS 10 and older devices
- VPN disconnects randomly without notification
- Slow performance and difficulty connecting
- App fails to work even with paid subscription
- Incompatibility with iOS 26.3
- Charging users after free trial without proper cancellation
- App not functioning in heavily sanctioned countries

**Most requested features**

- Revert to previous version (1.0 or 2.0)
- Add proxy options (HTTP/SOCKS) like Android version
- Remove or reduce artificial loading times
- Improve server selection and stability
- Larger switch button on iOS
- Better regional support for restricted countries
- Keep app free without mandatory subscriptions

## Newest reviews (10 of 149)

### 3/5 — It WAS good.

*2025-09-18, version 2.2*

I liked when it was a simple app. You clicked on it, pressed the button and it did its job. Now it has a loading screen which i KNOW it doesnt need, and those pop ups that take me to your news site that i dont want to see? Not a fan. doesnt work half the time anymore too. Super disappointing since this was the best app and the only one that worked for me. Now its just…sad.

### 3/5 — Out of service

*2025-06-10, version 2.2*

It’s not work anymore, I pay monthly but suddenly not work anymore

### 5/5 — Good

*2024-11-21, version 2.2*

It is fast and easy to access it is also good because you can go around the world in secconds also it doesn’t lag out

### 1/5 — Worst update!

*2024-11-16, version 2.2*

After the update, it stopped working.
Before the last update, it was working perfectly

### 1/5 — No conecta

*2024-11-01, version 2.2*

Se actualizó y no conecta

### 1/5 — No

*2024-10-11, version 2.2*

Not working

### 1/5 — Penyedia layanan lagi tidur ya?

*2024-10-08, version 2.2*

Penyedia layanan tidur ato gimana gak ada respon sama sekali sudah banyak yang review

### 1/5 — Update ruined it

*2024-10-06, version 2.2*

I’m fine with ads but not the artificial loading times

### 1/5 — Not getting connect

*2024-10-05*

I was using this for last 2 months and it was working great but today i updated it and bought the subscription and it’s not working just shows connecting i have tried everything please help me to fix this.

### 1/5 — Unable to use

*2024-10-01, version 2.2*

After the update even you subscribed or paid, it doesn’t work anymore. Sad

## Most critical reviews (10 lowest-rated)

### 1/5 — Not working on IOS 26.3

*2026-02-18, version 2.2*

Will change rating after fix

### 1/5 — Nul

*2025-12-30*

La connexion pour regarder tiktok est désastreuse une trop courant beug dans la connexion au serveur.Tres souvent l’appli crash ou beug.

### 1/5 — Ücret iadesi istiyorum.

*2025-06-20, version 2.2*

Uygulamayı kullanamıyorum deneme süresinden sonra iptal etmeme rağmen uygulama ücret aldı. Lütfen ödediğim tutarı iade edin!

### 1/5 — لا يعمل

*2025-06-12, version 2.2*

سي

### 1/5 — boo

*2025-03-31, version 2.2*

come on i’ve been used this app since 7 years ago and now i have to pay for premium??

### 1/5 — Rezil Reklamlar

*2025-03-27, version 2.2*

Çok çirkin reklamlar çıkıyor. İnsan içinde açıyorum m*sturbasyon yapan kadın reklamı çıkıyor rezillik. Bir vpn için rezil rüsva reklamlarınızı mı izleyeceğiz? Sildim.

### 1/5 — 결제했는데도 넷플릭스 VPN 우회 안됨

*2025-02-16*

환불요청

### 1/5 — Used to be good

*2025-01-29, version 2.2*

Ever since the update come out every single time I used the VPN I was still tracked and couldnt bypass anything

### 1/5 — No sirve

*2025-01-04, version 2.2*

La nueva actualización es un asco

### 1/5 — Cancellation

*2024-11-18, version 2.2*

How can i cancel subscription, i took free trial but now am not able to see any progile or any thing there and i want to cancel before payment

## Most praised reviews (10 highest-rated)

### 5/5 — Good

*2026-08-17, version 2.2*

A best vpn works automatically from United States

### 5/5 — bfokhd co mnvc

*2026-04-07*

cfhkkm snoncf

### 5/5 — Great

*2025-11-13, version 2.2*

Thanks

### 5/5 — Incredible

*2025-10-17, version 2.2*

Allows to bypass Florida corn ban, incredible and fast

### 5/5 — Nên thay đổi nút swich

*2025-09-15, version 2.2*

Nên cho nút swich to hơn ở IOS. Cảm ơn!

### 5/5 — Is the best

*2025-06-13, version 2.2*

The best that’s i have try !!

### 5/5 — Best than ever

*2025-03-27, version 2.2*

The most easy use and safety app

### 5/5 — School

*2025-03-21, version 2.2*

Love it I use it for school they can’t block nun my stuff now

### 5/5 — Excellent

*2025-03-07, version 2.2*

Excellent

### 5/5 — 很好

*2025-02-26, version 2.2*

很好

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*