# UltraSync +

> Remote control and automation for Interlogix/UltraSecure smart home systems. (iPhone/iPad app by UHS Pty Ltd.)

- Source: https://appshunter.io/ios/app/ultrasync-plus/id1103085533 (this page in markdown: same URL + `.md`)
- Developer: [UHS Pty Ltd](https://appshunter.io/developer/938015618)
- Category: Utilities, Lifestyle
- Price: Free
- Rating: 2.30/5 from 58 App Store ratings · 63 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 77 MB
- Languages: Australian English, Danish, Dutch, French (France), German (Germany), Greek, Italian, European Portuguese, European Spanish, Swedish and 1 more
- Released: 2016-05-05
- Data updated: 2026-08-25
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ultrasync-plus/id1103085533/reviews.md

## What is UltraSync +?

Welcome to the Secure Smarthome!

The UltraSync app enables remote control of Interlogix, UltraSecure products in homes and businesses.  The UltraSync app provides real-time management of security and automation control systems from virtually anywhere.  Optimize the safety, comfort and convenience of your UltraSecure products with UltraSync.

Note:  Functionality of this app requires compatible equipment and an UltraSync service plan.  Available features vary based on system and service plan.

Key Features:
Security
- Arm and disarm system
- See if doors and windows are open
- Monitor special areas such as a safes, liquor or medicine cabinets
- Monitor property and safety of loved ones
- Know when children get home from school or leave the home
- Look in on pets during the day
- Monitor history of users and events
- View live video and event-triggered recorded clips from security cameras

Lighting
- Turn on, off and dim lights

Geo Action
- Automate actions on user's location events when leaving or entering the home or business*

Door Locks
- Lock and unlock

Thermostat
- Change the temperature and fan

Video
- Watch live-video and recorded clips

Schedules and Scenes
- Create scenes that are triggered by specified actions (i.e., When system is disarmed, turn on house lights)
- Create schedules that limit system access (i.e., Housekeeper user account only active Monday - Friday from 8AM to 12PM)
- Combine scenes and schedules for enhanced automation (i.e., Monday - Friday, after 10PM and before 6AM, when system is armed, lock doors, turn off lights and set thermostat to 70 degrees)

Alerts
- Receive Email notification of system alerts
- Emergency alerts
- Non-emergency Alerts

* Continued use of GPS running in the background can dramatically decrease battery life.

## Key features

- Remote security system control
- Live video monitoring
- Smart lighting control
- Door lock management
- Thermostat adjustment
- Location-based automation
- Customizable schedules and scenes

## What do users think of UltraSync +?

Overall sentiment: negative

**Pros**

- 👍 Works when set up correctly
- 👍 Useful for remote control
- 👍 Integrates cameras, alarms, Z-wave
- 👍 Automation is easy
- 👍 Reliable for some users

**Cons**

- 🐛 Frequent login issues
- 🐛 App crashes often
- 🐛 Unreliable connection
- 🐛 Slow loading times
- 🐛 Outdated interface
- 🐛 Notification problems
- 🐛 Difficult Wi-Fi changes
- 🐛 Poor user experience
- 🐛 Battery drain from location services
- 🐛 Inconsistent motion detection

**Commonly reported bugs**

- Detectors not reconnecting after battery change
- Login failure state
- App crashes when alarm triggered
- Notifications for PIR sensor activation when alarm off
- "User logged in from another location" error
- Persistent error message blocking login
- Too many login errors
- Failing to login on newer iPhones (iOS 17+)
- App unavailable to turn alarm off/reset
- "Too many login attempts try again later" message
- Notifications sometimes work, sometimes don't
- ComNav card unreliable, requires power cycling
- Latest firmware blocks local network access
- App updated, now not connecting to alarm system
- Update broke alarm access
- Impossible to configure after Wi-Fi change
- Session expired message on arm/disarm
- No push notifications for sensor activation
- "Too many username and pin failures" error
- Doorbell camera stops working, inconsistent motion detection
- No password reset for new iPhones
- No notifications for months
- App stopped working
- UI terrible, not supporting iPhone X
- GUI messed up on newer phones
- Camera inaccessible or slow
- No SMS notification for alarm, only email
- Error "Requested feature is not subscribed"
- Cannot reset password without installer
- Location services drain battery
- App crashes intermittently after firmware update
- Alexa menu item missing after update
- Motion detection definition not working on iPhone XR
- Doorbell sends two notifications
- Face ID lockout issue
- Tab bar icons jumbled on iPhone X/XS
- No indication of system communication
- Incompatible with mesh Wi-Fi networks
- Notification customization not working
- App stopped working with iOS 12 update
- Doesn't refer well on iPhone X
- Home screen doesn't match App Store screenshots

**Most requested features**

- Add Siri/HomeKit/Google Home support
- Improve notification clarity and options
- Add a comprehensive help section
- Implement automatic session refresh
- Add quick actions to app icon
- Provide camera snapshots on motion detection
- Allow default site selection
- Add schedule feature for unlocking
- Improve UI for newer devices
- Add Geo Fencing and arming reminders
- Integrate with Apple HomeKit
- Add Apple Watch app
- Support for Carrier COR thermostat
- Add Alexa support

## Recent user reviews (10 of 63)

All indexed reviews: https://appshunter.io/ios/app/ultrasync-plus/id1103085533/reviews.md

### 1/5 — Useless

*2026-07-29, version 2.25.3*

Too slow and constant connection failures. Regret going with this option.

### 1/5 — Mauvaise expérience utilisateur

*2026-07-10, version 2.25.3*

Mauvaise expérience utilisateur. Après un changement de pile, les détecteurs ne se reconnectent pas automatiquement, et l’application n’explique absolument pas la procédure à suivre. Un simple message de dépannage ou un assistant de reconnexion éviterait beaucoup de frustration.

De plus, l’application semble négligée dans son ensemble — l’interface a un aspect brouillon et manque de finition. Elle serait due pour une mise à jour majeure, incluant notamment l’ajout d’une section d’aide complète pour guider les utilisateurs dans les situations comme celle-ci.

### 1/5 — Not at all reliable

*2026-01-19, version 2.25.3*

This app would be great if it worked more regularly. It spends more time in a log in failure state than actually working. And there’s no way to contact the company to find out how to fix it

### 1/5 — Constantly crashes

*2025-06-26, version 2.25.3*

App always has a hissy fit when alarm is triggered, won’t let you in to disarm system. This won’t get fixed as the app developers couldn’t care less.

### 3/5 — Notification issues

*2025-06-10, version 2.25.3*

I had a hills XR alarm system installed which is connected to the internet via lan to the router. This app works fine when turning the alarm on and off but there are issues with the notifications. I set the notifications to alarm only, but get a notification every time a pir sensor is activated, even if the alarm is not turned on. This results in endless and constant notifications. Please fix this issue.

### 1/5 — Login issues

*2025-04-10, version 2.25.1*

Just keep getting the error "user logged in from another location" or something like that, after about 30 attempts it eventually logs in

### 1/5 — Connection à distance problématique

*2024-07-24, version 2.25.1*

Suite à des erreurs d’identification pour ouvrir l’app, un message m’indiquant les erreurs répétées et d’attendre un moment pour réessayer. Jusque là ça va, mais ce message ne disparaît jamais… plus d’un mois plus tard le message persiste sans que je puisse entrer mon code. Suppression de l’app et réinstallation, rien y fait… le message demeure et bloque l’application.

### 1/5 — Login errors

*2024-07-21, version 2.25.1*

The app keeps showing too many login errors and it’s almost impossible to get it to work again. Does not always swap to new  over mobile devices and then permanently disallows login.

### 2/5 — Needs updates

*2024-03-13, version 2.25.1*

Please update the app to suit newer iOS devices. We as a company have had multiple instances of failing to login on newer iPhones running on iOS 17 or later.

### 1/5 — App unavailable error

*2024-02-12, version 2.25.1*

When I get an alert I open the app - all looks ok. Check cameras - all not ok! But then the app is not available to turn alarm off or reset. EVERY TIME ‼️👎🏻

## Frequently asked questions about UltraSync +

### What does the UltraSync+ app do?

The UltraSync+ app allows you to remotely control and manage Interlogix and UltraSecure smart home products. You can arm/disarm your security system, monitor doors and windows, control lighting, adjust thermostats, lock/unlock doors, and view live video feeds from security cameras.

### What are the key features of UltraSync+?

Key features include remote security system management, live video monitoring of cameras, control over lighting, door locks, and thermostats. It also offers geo-action automation based on user location, and the ability to create custom scenes and schedules for enhanced automation.

### Is UltraSync+ free to use?

The app itself is free to download and use. However, its functionality requires compatible equipment and an UltraSync service plan. The specific features available may vary depending on your system and service plan.

### What kind of devices can I control with UltraSync+?

You can control a range of Interlogix and UltraSecure smart home devices. This includes security systems, cameras, lighting, door locks, and thermostats. The app also supports monitoring of specific areas like safes or cabinets.

### How can I automate my home with UltraSync+?

UltraSync+ allows for automation through 'Geo Actions' which trigger based on your location (leaving or entering a location). You can also create 'Scenes' that combine multiple actions (e.g., turn on lights when disarming the system) and 'Schedules' to limit system access or automate actions at specific times.

## Version history (last 5 releases)

### 2.25.3 — 2025-04-11

Bug fixes and improvements.

### 2.25.1 — 2023-12-18

Bug fixes and improvements.

### 2.25.0 — 2023-11-07

Added support for new TruVision IP cameras (TVUC-B01-0401-BUL-W, TVUC-B01-0401-DOM-W)
Minor UI updates and bug fixes

### 2.24.0 — 2023-08-03

Limit the scene buttons on the main screen only to the selected user
Added FAQs to answer common questions from users
Updated UltraSync logo
Minor bug fixes

### 2.23.0 — 2022-12-07

Provide indication to user when there is a loss of network connectivity
Provide additional informative message to end-user when access is denied
Allow users to enable "Video Clip Recording" without "Video Notification"
Allow users to separately select "Alarms" and "Alarm Restores" notifications events
Allow users the option to "Disable zone bypass" and "Disable Arm/Disarm Reports"
Allow users the option to set "Display Partition list" and "Partition Type Override"
Fixes for minor user interface display issues

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## More apps by UHS Pty Ltd

- [UltraConnect](https://appshunter.io/ios/app/ultraconnect/id938015619)
- [HomeSecure ZeroWire](https://appshunter.io/ios/app/homesecure-zerowire/id1061064203)
- [Côr Home Automation](https://appshunter.io/ios/app/cor-home-automation/id1112513164)
- [TIGO Monitor](https://appshunter.io/ios/app/tigo-monitor/id1176365578)

All apps by UHS Pty Ltd: https://appshunter.io/developer/938015618

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*