# UMassFive Mobile Banking — user reviews > 47 indexed App Store user reviews of UMassFive Mobile Banking by UMass Five College Federal Credit Union, rated 4.77/5 from 3,136 ratings. - Source: https://appshunter.io/ios/app/umassfive-mobile-banking/id712366261/reviews - App overview in markdown: https://appshunter.io/ios/app/umassfive-mobile-banking/id712366261.md - Rating breakdown: 5★ 2,279 · 4★ 187 · 3★ 69 · 2★ 22 · 1★ 57 ## What do users think of UMassFive Mobile Banking? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Smooth transitions - 💡 Great for online banking **Cons** - 🐛 Login issues - 🐛 Frequent crashes - 🐛 Face/Touch ID not working - 🐛 Unreliable app performance - 🐛 Inconsistent user experience - 🐛 Buggy updates **Commonly reported bugs** - Login not working - App crashing - Face/Touch ID not functioning - Frequent errors and timeouts - Inconsistent user experience across updates **Most requested features** - Purchase transaction notifications - Credit card transaction history integration - Improved authentication options ## Newest reviews (12 of 47) ### 2/5 — Not A Good Overhaul *2025-11-17, version 26.0.1* Bank has updated their app from the ground up, removing useful quality of life features like “Instant Balance” preview features you’d expect from other institutions while adding on weird new features that don’t improve experience. Only banking app that wants location data, and iPhone shows it tracking location for hours after use. Really poor design. ### 2/5 — Terrible *2024-10-26, version 24.1.70* The app is terrible! When you try to go on my cards in the app you just get the spinning wheel, it never loads or pulls it up. The desktop website is great but the app could definitely use some work. ### 3/5 — Doesn’t always work *2023-12-29, version 23.1.70* This app works sometimes, but goes through months long periods of not accepting fingerprint login. It is really frustrating. ### 2/5 — Used to be great *2023-12-13, version 23.1.70* UMass and the app were amazing. Now it seems like the app and online banking are always down. Using my debit card always takes days to process on my account making it incredibly difficult to track if you do many small purchases. At this point, using and old fashioned check book log would be more accurate and reliable than their mobile and online system which is pretty lame. I had been with them for almost a decade but my family and I will be leaving the bank because of how often we can’t even look at our accounts ### 2/5 — Not great *2023-03-05* The app is not great. When you can actually log in, it’s good - but that’s only 10-20% of the time. Most of the time, you get an error message while logging in and can only view account balances but not transactions or transfers. It’s much more reliable just to log in from a browser - which kind of defeats the purpose of the app if you can’t easily or readily check your activity. ### 3/5 — Please make purchase notifications!! *2022-12-03, version 22.1.102* I don’t understand why it’s not possible for this app to send a push notification every time a transaction goes through on any given account. I have other banking apps and it’s so useful when I can get an immediate notification when something gets charged to my account. Please add this feature!!!!!!!! ### 4/5 — Works as needed *2021-04-05, version 20.2.80* This app is easy to use and very helpful for online banking. I can use it to transfer money, review debit card purchase history, and pay loans I have with UMass. If I could review my credit card purchase history I would give it 5 stars. The app works and is free of bugs in my experience. ### 3/5 — FaceID is not working lately *2021-03-01, version 20.2.50* I have this app installed for about year and last version 20.2.50 has Face ID not working at all. When you turn this feature on it says “ the app will ask you occasionally login with password” - it NEVER let you login with faceID. The same app wrapped as SalemFIVE (same version) works just fine. ### 2/5 — Not a great app *2021-02-09, version 20.2.50* The app needs to be reinstalled every so often in order for faceid to work properly. After every update the authentication system fails and the app needs to be downloaded again. ### 2/5 — What happened to Face ID? *2020-08-18, version 20.1.130* What happened to Face ID, it stopped working months and months ago and it still hasn't been fixed? It's a real pain having to enter my password everytime I log in. PLEASE fix this! PLEASE! ### 2/5 — Functions poorly *2020-03-19, version 19.3.20* Frequently gets hung up. I almost always have to clear the app and try again. Doesn’t play well with face reader. Doesn’t show a pending deposit in the balance. You have to go into the pending balance tab. Just generally functions poorly, kinda like the actual bank. ### 1/5 — Lame *2020-01-26, version 19.3.20* Works only about 50% of the time ## Most critical reviews (10 lowest-rated) ### 1/5 — horrible app. *2025-11-18, version 26.0.1* i have so many problems logging in, paying my bill, accessing my statements. this app never works properly. now i am receiving error messages that my ip is blocked. what a joke. ### 1/5 — Face ID *2025-07-07, version 24.2.50* No other financial institution’s app that I have used requires you to keep authoring Face ID. This is kind of crazy that you’re required to do that every month or so. ### 1/5 — Broken *2024-12-11, version 24.2.50* I really enjoy not having access to my $ when the website shuts down without warning. App also does not work when this happens. Seems to happen frequently between midnight and 4am without warning. There is no quick fix or anyone to help since they don’t have 24 hour support. Will be changing banks very soon. ### 1/5 — Mobile Deposit Not Good *2024-06-16, version 23.2.20* I’m often having to drive to deposit my checks because the mobile deposit function can’t read the checks. Never had this problem with other banks. ### 1/5 — Worst banking app I ever experienced *2022-10-10, version 22.1.102* Says it’s not up to date or I don’t have service when all my other apps that use data work fine only this app fails me time and time again ### 1/5 — Fingerprint log-in doesn’t work. *2020-10-22, version 20.1.200* Log-in frequently doesn’t work. It will recognize fingerprint for a short period and then stop. Sometimes deleting the app and re-installing will fix it, too often it doesn’t. Sometimes it insists the typed password is incorrect. And then it’ll lock you out of your account until you can call during business hours. This app makes access to my account inconvenient and unreliable and I have thus stopped using the credit union as my primary bank account. Fix it, UMass. It shouldn’t be this difficult. ### 1/5 — Touch ID no longer works! *2020-10-07, version 20.1.200* Once I updated a couple of weeks ago, the Touch ID function no longer works! Is there a fix for this? ### 1/5 — Doesnt work at all *2020-08-20, version 20.1.130* This app does not work. I log in, it asks me for my phone number, and then it returns me to the login screen ### 1/5 — FIX THIS BUG NOW *2020-03-24, version 19.3.20* THE LOG IN NEVER WORKS!!! They need to fix this ASAP. When it actually lets you login the app crashes!!!! ### 1/5 — Worst update *2020-03-08, version 19.3.20* My app was working perfectly until I decided to update. Now it doesn’t even let me log in. Gives me a small box that says my phone doesn’t have enough room....... which is crap. Now I can’t even use the app. I even deleted it and reloaded it. Update is the worst! I wish I never updated it ## Most praised reviews (10 highest-rated) ### 5/5 — Really great with well-timed user-friendly updates *2026-01-18, version 26.0.1* I’ve been a UMassFive customer for years and rely on the app! Any update has always been announced with plenty of time for the short service outages and always proves to be more helpful and create more pathways to user-friendliness. ### 5/5 — Many thanks... *2023-09-20, version 23.1.70* To Matt & the entire UMFCFCU team...thank you for your brilliance, kindness, compassion, patience, and downright constant smiling faces...you make this here (sometime confused) old Irishman feel like the most important person in your day... God Bless you all...you "make my day" every time I visit your wonderful banking institution... Carry on "team"... Sláinte! ☮️✌️🍀🇮🇪😃🦅🌹🦉😇🎵😎❤️🎱🇺🇸 ### 5/5 — Review *2023-03-04, version 22.2.80* Great, ### 5/5 — Fantastic App! *2022-04-28, version 21.2.70* UMass Five was one of the first apps to offer check deposits by phone and has always been on top of being the best at nearly everything! I wish the credit cards were attached to the app so you can see transactions though! ### 5/5 — Great app *2021-09-26, version 21.1.30* Easy to use and straight forward. Makes banking online super easy and kind of fun. ### 5/5 — Worst *2021-04-27, version 20.2.80* This is the worst Banking application that I have ever used. It was designed with dubious intent. When you owe OD, it makes it almost impossible to pay off. You guys should learn from DCU! ### 5/5 — 5 stars for sure *2020-10-15, version 20.1.200* I loooooooooove UMASS FIVE FCU!!! They have been ONE my financial institution for 20 years but my favorite and they handle majority of accounts & loans. I just refinanced my mortgage with them and my original was with them as well!!! I am beyond pleased with all of their services!! ### 5/5 — What a great app for banking! *2020-07-03, version 19.3.20* I’m impressed by the speed and sleekness of this app. I appreciate how easy it is to navigate. I’ve never had an issue and wish other apps were as great as this! ### 5/5 — Feedback *2019-04-09, version 18.3.70* Great easy access love it. ### 5/5 — FaceID not working *2019-02-02, version 18.3.70* All of a sudden, the app has stopped working with Face ID. Every time I log in now, I have to use my typed password. I’ve tried to reset the Face ID multiple times with no luck. Please fix this! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-16.*