# UMC Online Care — user reviews > 35 indexed App Store user reviews of UMC Online Care by University Medical Center of Southern Nevada, rated 4.95/5 from 1,203 ratings. - Source: https://appshunter.io/ios/app/umc-online-care/id1590420510/reviews - App overview in markdown: https://appshunter.io/ios/app/umc-online-care/id1590420510.md - Rating breakdown: 5★ 1,165 · 4★ 17 · 3★ 4 · 2★ 1 · 1★ 6 ## What do users think of UMC Online Care? Overall sentiment: mixed **Pros** - 👍 User-friendly and easy to follow - 🚀 Fast waiting time, great service - 💡 Convenient, especially when sick - 👍 Thorough and informative - 👍 Caring and understanding providers **Cons** - 🐛 Difficult to navigate and find information - 🐛 Linking accounts and accessing records issues - 🐛 Restricted access without consent - 🚫 Rude and disrespectful staff **Commonly reported bugs** - Frequent buffering and updating issues - Restricted access to medication and information **Most requested features** - Ability to link accounts and transfer records - Improved navigation and information accessibility ## Newest reviews (14 of 35) ### 5/5 — Quick and Easy *2024-01-17* Chose as an alternative to the UMC Quick Care due to the hour. Dr was professional with clear communication and understanding of the situation. Great overall experience when not feeling well. ### 5/5 — UTI pain *2024-01-10* This was my first time doing a video visit it was very convenient, and I didn’t have to wait long. I have had a UTI before so I knew the symptoms, so it made my online visit a lot easier. I would recommend using this method ### 5/5 — Very helpful *2024-01-08, version 12.14.104* Super nice and efficient thank you. ### 5/5 — Excellent *2024-01-06, version 12.14.104* My video Dr. was thorough and explained so I could understand. ### 5/5 — 100% recommend *2024-01-03* This was my first time using this type of service. It was extremely easy to set up and the doctor was quick and informative and got me taken care of from my bed. Will def be using this again. ### 5/5 — Excellent! *2023-11-18* This online visit app is wonderful!! I had a visit with Dr. Robert Mull and it was very thorough. He listened to everything I had to say and let me know what was going on. Makes sense! ### 5/5 — Quick & Painless *2023-11-11* This was my first time using the online service. It was GREAT! I had a UTI and really didn’t want to go and wait at the nearest Quick Care. This worked out perfectly! ### 5/5 — Omg thank you 🙌🏽💜💜💜 *2023-10-19* I am so happy for apps like this. I went to the emergency room and literally couldn’t find a parking spot. So I proceeded to go to an urgent care and they literally didn’t have a physician on site. Who does that? So I googled, “talk to a doctor online” and saw this app. In just a few minutes, I spoke to an amazing Nurse Practitioner, Latricia. She was kind, patient, and fun to speak with. She made sure my medication was sent within five minutes and advised me on how to pick up the prescription same night before it closed within a hour. Thank you so much. I feel better already! ### 5/5 — Erin *2023-10-08, version 12.14.104* Was very informative and helpful ### 5/5 — Convenient and Very Professional *2023-07-17* I took advantage of UMC’s online care and had a visit with a nurse practitioner. The visit was just like being there in person and I got the care I needed. ### 5/5 — Fast and convenient *2023-06-17* I find UMC physicians to be the best around. The online visits have a very short wait time and the doctors are very knowledgeable and kind. ### 5/5 — Dr. Ohlsen *2023-04-03, version 12.14.104* So wonderful! ### 5/5 — Medical Care from your Bed *2023-03-07* I just had the nicest visit with PA Peter from my bed. I literally felt too sick to get up and go to a doctor. This was so easy and he was so caring and thorough. Sheila Hancock ### 5/5 — Dr oehlson *2022-12-27* What a great experience. Wish he could be my pcp. Thanks for making this easy. Looking forward to getting better soon. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-02-09, version 12.23.1* Keeps crashing ### 1/5 — How dare they! *2025-09-03* UMC employees restricted my access with out my consent to all (exempt for today) information with out my consent, I y understand this is to facilitate their job but once my surgery is over they did not change it back and now I can’t find my previous endocrinologist notes that contain my dose for a current medication that I’m taken that was not updated correctly and this is directly affecting my health real time, how dare they! I want this corrected immediately ### 1/5 — UMC online care *2025-08-07* Honestly, I haven’t been able to link my account to any other my chart that I have it takes a long time is always buffering and is always updating is very hard but for the most part whether you use Wi-Fi or if your data is low, it doesn’t matter this apps have a lot of problems you should be able to link accounts you should be able to move your records from other hospitals … so that way you don’t have to redo everything from scratch they take your medicine away from you and leave you in pain.. and then you have to resort to go to the ER at the UMC.. where the staff are very rude and disrespectful, including the security officers there they are very anxious to harm the people who are there to receive medical care. Their #1 goal is to keep the lobby empty ..so you will be sent home if you record their behavior. Are stand up for any basic human rights . To be treated fairly.. no matter if you are injured or hurting or just plain sick or not feeling well No matter the place our situation .. you’re still a person. And from what I see.. the staff in the whole team in the emergency room needs to go through training to learn how to deal with people in a stressful environment. And sensitivity training, so they still can know know how to take time to empathize or even sympathize with a lot of people situation and be helpful. Not disrespectful there’s a big difference. I can see this place changing around if we the people keep be responsible and continuing to report their behavior and the way how they treat people and deny basic human rights, and services. ### 1/5 — Use to be a pleasant experience *2024-12-06* Have used this app plenty of times and been helped so many times. Until now, had a nurse practitioner Mahmoud Moghadam who I was trying to refill a prescription which I had done multiple times. And asked for help on another that I have had as well. Denied me on something that has never been a problem saying he didn’t feel comfortable with. I was asking to refill a prescription that was last filled 6 months prior. And the other for preventative which was a year prior. If you couldn’t tell I’m not abusing anything medication… then I called back to speak with a doctor that actually prescribed me both of the other medication. To quickly be told that he was not going to help me. Seems like the other doctor had some ill feeling and told the 2nd doctor not to help me. Every time I tried to explain the situation and how he had helped me before. Was quickly cut off telling me to go else where. Haven’t been treated by a health care professional ever like this. I won’t say the other doctors name as he just seemed to be influenced by the other. And to not go against his colleague. But now something that was so easy has become something difficult for no reason. Recommended so many people to use this app. Now will be the furthest from recommending anyone. ### 1/5 — Could be better *2022-03-17, version 12.14.104* This service is not as good as Brisk Health. At least they do home visits. There is only so much you can do with a video call. Good for prescriptions but to diagnose a treat is a different story. ### 2/5 — Little help *2025-04-15, version 12.23.0* I don’t find the information on my tests and it’s difficult to navigate. ### 3/5 — Site navigation and flow. *2026-03-02* It is very difficult to move around the app. There is no logical flow to it either. The messaging section is the worse. Using “reason for visit” needs to be more flexible, it is limited to only one reason. ### 5/5 — Life saving indeed ⭐️⭐️⭐️⭐️⭐️ *2026-02-21* I absolutely love this app! It allows me and my family to be seen and treated via telehealth, with smooth connectivity and sound quality, short wait times, and only by the best doctors and care providers. This app also allows me to manage all of our medical charts in one place which helps tremendously. I highly recommend ☺️ ### 5/5 — Recommend *2025-09-19, version 12.23.0* It’s very helpful..User friendly and easy to follow ### 5/5 — Easy to use *2025-08-04, version 12.23.0* Very easy to use app. ## Most praised reviews (7 highest-rated) ### 5/5 — Dr Albert Cook *2025-04-22* Hi I just had to thank Dr Albert Cook and his team for saving my life for listening to me when I was telling them about how I was feeling because I knew something was right with my heart and even though it wasn’t showing up at first they ran more tests and found that my carotid artery was 80% closed and finally rushed and did the procedure and I’ve felt instantly better afterwards. So I just wanted to say thank you to the entire staff for saving my life. ### 5/5 — So convenient - especially when you’re sick *2025-02-13* I was sick with a horrible flu and could barely move, having this app and a chance to do a virtual appointment was such a relief. Mahmoud Moghadam was so patient with me. He listened to all my symptoms and I never felt rushed. Sometimes I feel like medical professionals will just push you along and move on the the next. He really cared about helping me get back to feeling normal. He was engaged and kind to me while I struggled to talk. Thankfully, he was able to pinpoint what I had and I was able to get the medication I needed and start to recover. I stared to feel better the next day. I wish I met with him sooner ### 5/5 — Absolutely LOVE IT *2024-08-21* fast waiting time , great service , would absolutely recommend it ### 5/5 — Dr. Jennifer Willis *2024-08-08, version 12.21.006* Jennifer Willis was Awesome… Thank You ### 5/5 — Best UMC Providers in Las Vegas *2024-05-18, version 12.21.006* Diane Luna NP was the best. ### 5/5 — Love my online Doc *2024-04-18* Dr. Robert Mull is the best in my opinion. He has always been spot on on telehealth. And has always taken care of my illnesses promptly. I Always try to make sure I see him on telehealth if possible! ### 5/5 — Review from Diane K *2024-01-21* Dr Mull was fantastic and made me feel very comfortable. Did not rush me and listened to me which I appreciated. I would refer him to any of my family & friends --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*