# Umo Mobility — user reviews > 735 indexed App Store user reviews of Umo Mobility by Delerrok Inc., rated 4.60/5 from 4,786 ratings. - Source: https://appshunter.io/ios/app/umo-mobility/id1540611257/reviews - App overview in markdown: https://appshunter.io/ios/app/umo-mobility/id1540611257.md - Rating breakdown: 5★ 4,067 · 4★ 252 · 3★ 96 · 2★ 68 · 1★ 303 ## What do users think of Umo Mobility? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient for commuting - 🚀 Straightforward payment process **Cons** - 🐛 Inaccurate bus arrival times - 🔍 Difficult to navigate and find information - 🔍 Confusing user interface - 🐛 App crashes and glitches - 🔍 Lack of real-time bus tracking **Commonly reported bugs** - Issues with adding payment methods - Passes disappearing from user accounts - Inability to purchase passes through the app **Most requested features** - Integration with Apple Wallet and Apple Watch - Ability to purchase multi-ride passes - More accurate real-time bus arrival information - Simpler and more intuitive user interface ## Newest reviews (19 of 735) ### 2/5 — Needs work *2026-08-18, version 6.6.1* Doesn’t tell you the time remaining on your transfers and doesn’t tell you how far you are from fare capping. ### 4/5 — Good app with one little flaw *2026-08-16, version 6.6.1* On my iPhone 15 Pro with a text size that is comfortable for me, the account balance box doesn’t expand to fit the view details and add more links, they just disappear. Hope this little bug gets fixed soon. I’m on the newest version that dropped very recently. ### 4/5 — App has new bug *2026-08-13, version 6.6.0* Need another update it keeps giving me an error occurred after uninstalling and reinstalling the app ### 3/5 — Trouble registering *2026-08-11, version 6.6.0* I am stuck on the “choose a country” screen and cannot move forward to sign up. It just has choose a country at the top and it’s a blank N.A. y blue screen for the rest. If you swipe down to refresh the page it shows “something went wrong” Please advise. ### 1/5 — New version doesn’t work!!! *2026-08-08, version 6.6.0* Once it gets to choose country it stopped working. How is someone supposed to use something that doesn’t work! ### 1/5 — Doesn’t work *2026-08-08, version 6.6.0* It won’t let me get past the “choose country” screen. Useless. ### 1/5 — App is unusable *2026-08-08, version 6.6.0* New update cannot even get past picking a location ### 1/5 — Buggy *2026-08-07, version 6.6.0* I tried to sign in and my screen is stuck on the “Choose Country” portion with no options to even choose. ### 1/5 — Not working *2026-08-07, version 6.6.0* App is not working at all keeps saying there is a problem. Nothing but a blank screen. I don’t know what happened but it needs to be fixed cause I use this app everyday to get back and forth to work and everywhere in between ### 1/5 — Horrible *2026-08-06, version 6.6.0* This app sucks so much it always gets stuff wrong. ### 1/5 — Wont let me pick my country *2026-08-06, version 6.6.0* It’s not even letting me use the app keeps on saying something is wrong ### 1/5 — Having trouble with choose country screen *2026-08-06, version 6.6.0* I am planning a bus trip and I downloaded your app in the Apple App Store. At the choose country screen, there is no information to choose from. I hope it will get resolved soon. Thank you. ### 1/5 — Bus app is down *2026-08-06, version 6.6.0* I have places I need to be today 08/06/2026 and I can’t use my bus pass. ### 3/5 — Add a pass option not loading *2026-08-05, version 6.6.0* Every time I go to buy a bus pass it’s been getting worse and worse. It started with not loading for a few minutes but I figured it was an internet issue because I was trying to buy it outside of my house, but now a few weeks later it’s just a blank page that will not load even if I refresh it, it says “something went wrong” and then nothing else happens. or even if I redownload the app nothing works. ### 1/5 — Can’t Access App *2026-08-05, version 6.6.0* It signed me out and now it’s stuck on a choosing a country screen with no buttons with the error code “something went wrong”. Tried deleting the app and restarting my phone but it is still stuck ### 1/5 — Issue setting up *2026-08-05, version 6.6.0* There's a bug when the choose country screen appears as it doesn't give me any options and I can't proceed ### 1/5 — Can’t install *2026-08-05, version 6.6.0* Can’t install the app, when I get to country the page is blank so i can’t finish the set up. MCTS isn’t able to help and there is no one to contact for tech support. iPhone 15, most recent iOS. ### 2/5 — Not great *2026-08-04, version 6.6.0* Remember the name of your metro because searching by city or state doesn’t work. Asked to up date my review, searching by city or state still don’t return any results. ### 1/5 — Can’t access my app anymore? *2026-08-04, version 6.6.0* For some reason when I choose my country (United States) it says something is wrong and it won’t let me choose my state or anything. I can’t use the app at all now ## Most critical reviews (10 lowest-rated) ### 1/5 — Crooks *2026-08-20, version 6.6.1* All they are are crooks they logged me out of my account and when I try calling them I can’t get anyone I had to make another account using my email and then buy another bus pass I lost the money on the account with my phone number ### 1/5 — Steals money *2026-08-18, version 6.6.1* Didn’t use phone for like 4 days , one swipe half of balance gone . I catch 1 bus I’m back to $1.25 ….. I took screenshots and from now on b4 boarding bus I’ll screen recording esp when I add new balance ### 1/5 — Something went wrong *2026-08-17, version 6.6.1* “Something went wrong” that’s all I got. I kinda need the app working you know? ### 1/5 — App freezes on choose country *2026-08-13, version 6.6.0* Unusable ### 1/5 — Hasn’t worked *2026-08-12, version 6.6.0* Hasn’t worked in a few days. Makes it inconvenient for those of us who have money on the app. Please fix this ### 1/5 — Unable to Use *2026-08-11, version 6.6.0* Downloaded and re-downloaded the app several times and I keep getting stuck on a blank screen and a “something went wrong” message when I’m supposed to choose a country. Not sure what to do because the help site says to contact my local transit authority, but I don’t think they would have anything to do with bugs in the app. I have the most up to date version of iOS downloaded, so not sure what the issue could be. ### 1/5 — App doesn't work *2026-08-11, version 6.6.0* Won't let me add money, and when deleted and reinstalled it won't even let me pick what country I'm from ### 1/5 — Needing help *2026-08-11, version 6.6.0* When I open the app I can’t choose the country, if I refresh it says something went wrong, is there any way to fix this? ### 1/5 — Not working *2026-08-10, version 6.6.0* App won’t let me get passed the choose country page. Tried deleting and redownloading multiple times. So frustrating ugh ### 1/5 — Wildly inaccurate *2026-08-08, version 6.6.0* The app hallucinates the buses coming. It added in three different times that the bus was coming while I was sitting at the bus stop. It told me that the bus was twelve minutes late only for the bus to show up four minutes late. Like I do every Saturday morning, I want to take the 15 and transfer to the 54, but the app doesn’t always show the two together. The transfer point is at the Milwaukee County Transit System building. How do the bus drivers even know when and where to get on the bus?!? ## Most praised reviews (10 highest-rated) ### 5/5 — App isn’t working properly *2026-08-07, version 6.6.0* Was working fine but lately I can’t add any money to my account ### 5/5 — App works great! *2026-07-19, version 6.5.1* 5 Stars and it looks like most agree with me. This app is reliable and adds convenience to my bus commute every day. It’s easy to use to pay my bus fare and I don’t have to pay extra to see when my bus is going to arrive like that other transit app. Are bus riders just lazy when it comes to reviews? Feels like I’m the only one taking the time. ### 5/5 — Works *2026-07-16, version 6.5.1* Easy , simple , works ### 5/5 — Review *2026-07-14, version 6.5.1* Helps finding the bus routes and sometimes it helps getting a bus pass faster. ### 5/5 — Great app terrible bus service *2026-07-12, version 6.5.1* 100 % of the time the bus is delayed especially capmetro austin so the tracking doesn’t work for nothing ### 5/5 — The QR code works easily. So convenient. Easy to use. User friendly. Don’t have to fish out a card. *2026-07-11, version 6.5.1* I love this Umo App. Thank you Umo. ### 5/5 — UMO APP *2026-07-09, version 6.5.1* Super app, thanks ### 5/5 — Amazing! *2026-07-03, version 6.5.1* Honestly this pass is amazing it’s not hard to do at all and the app helps you if you’re confused or anything. I totally recommend getting this if you take the bus! ### 5/5 — NYNA *2026-07-02, version 6.5.1* No shots fired. ### 5/5 — Best Transit App *2026-06-20, version 6.5.1* Very quick and easiest UI ever for a transit related app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*