# umob – all rides in one app — user reviews > 40 indexed App Store user reviews of umob by umob b.v., rated 2.20/5 from 10 ratings. - Source: https://appshunter.io/ios/app/umob-all-rides-in-one-app/id1639871537/reviews - App overview in markdown: https://appshunter.io/ios/app/umob-all-rides-in-one-app/id1639871537.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 7 ## Newest reviews (10 of 40) ### 1/5 — AWFUL APP AND COMPANY *2026-04-02* I’ve had to click an amount of stars but I genuinely wouldn’t if it was possible. Me and my boyfriend were in London a few days ago we saw if we downloaded this app we would get ten pounds off our first ride. Sounds like a great deal right? WRONG I spent 45 minutes trying to gain my coupon I asked the ai assistant which considering it was ai was extremely slow after 45 minutes of back and forth conversation I was told to use the bikes and I would be compensated for the ten pounds I was owed after this my boyfriend additionally had to wait 15 minutes for them to sort his promo out for his ten pounds off. After this it was alright however quite expensive but after we finished we pulled over at a bike rack with multiple e-bikes at them and tried to submit my parking spot however after it took 2 minutes to process my spot WHILE STILL CHARGING ME DURING THE APP PROCESSING it told me I couldn’t park there following this we tried to find a parking spot however it just shows them in circle on the map and no directions making it even more difficult and time wasting of which they’re still charging you I then found a parking spot and it took another 3 minutes to process this. Overall the app is slow and entirely a money grab o am appalled by this and feel as if I was conned out of my money furthermore I requested a refund and was only given a small portion of my ride refunded I WILL NOT BE USING THIS BIKE COMPANY EVER AGAIN AND WONT BE RECOMMENDING IT WE TRIED A FEW WHEN WE WERE THERE AND WOULD MUCH MORE RECOMMEND LIME BIKES **Developer response:** Dear Alexiaeliz, thank you for sharing your experience and we’re really sorry to hear how frustrating this was. What you describe around the promo, delays, and parking flow is not the experience we aim to provide. The £10 promotion should be applied smoothly, and we’re improving this, along with the speed and clarity of ending rides and parking. If extra time was charged due to delays, we’re happy to review and correct this. Please reach out to us at support@umob.app so we can take another look at your ride and refund request. ### 4/5 — Tolles Prinzip *2026-03-21* Das Prinzip der App finde ich an sich wirklich gut - nicht für jede Firma eine eigene App herunterladen, sondern alles in einer erledigen. Das funktioniert auch gut. Ich hätte jedoch noch ein paar Verbesserungspunkte: - Im Nachhinein kann man nicht mehr die Preisaufschlüsselung (Startpreis / Fahrtpreis pro Minute) sehen. Da sich diese aber häufig ändern, ist das etwas intransparent. Es wäre schön, das im Nachhinein noch sehen zu können - Während der Fahrt wird die Route aufgezeichnet, wenn man in der App ist. Aber auch das kann man im Nachhinein nicht mehr sehen. Es wäre schöner, wenn auch die Route gespeichert wird, dass man die Fahrt nochmal nachvollziehen kann - Außerdem wäre es schön, wenn die Route auch aufgezeichnet wird, wenn man sich nicht in der App befindet, sodass man auch das Handy ausschalten oder Google Maps benutzen kann. Das sind nur Kleinigkeiten, aber würde die User-Experience der App nochmal verbessern. **Developer response:** Hallo Korne, vielen Dank für dein ausführliches und hilfreiches Feedback. Wir freuen uns sehr, dass dir das Konzept gefällt, alles in einer App zu haben. Deine Vorschläge sind sehr wertvoll, insbesondere in Bezug auf Preistransparenz und Routenaufzeichnung. Das sind tolle Punkte, und wir arbeiten kontinuierlich daran, die Nutzererfahrung zu verbessern. Feedback wie deins hilft uns dabei, die richtigen Prioritäten zu setzen. Vielen Dank fürs Teilen! 🙏 ### 1/5 — DO NOT DOWNLOAD *2026-03-14* This is a gigantic scam. It only “works” with Forest bikes. And even with Forest bikes it took 20min for me to lock the ride at the end of my trip. Also, you can’t take a picture of where you left the bike because the app was lagging like crazy. Appalling. **Developer response:** We're sorry to hear about your experience. At the moment, Forest is indeed the only provider available in London, but we’re working hard to add more providers soon. We’re also sorry to hear you experienced technical issues while ending your ride. We will share this feedback with the provider so they can investigate and improve. Thank you for letting us know. ### 1/5 — Poorly developed app *2026-03-06* App is slow, crashes all the time, rates posted are different from what it charges, GPS location is not accurate, absolutely horrible replacement for Dott and others. Only some bureaucrats would think this app is a good idea. **Developer response:** Thanks for your feedback. We're sorry to hear about your experience. Please make sure you're using the latest version of the app from the Apple App Store or Google Play Store, as this may resolve some of the issues. If the problem continues, feel free to contact our support team through the app so we can help. ### 1/5 — Completely unusable *2026-02-06* When you finish a ride the bottoms to finish and take a picture take MINUTES, not seconds to respond. Absolutely terrible. **Developer response:** Hi. Thanks for your feedback, and we’re really sorry about this experience. During our early launch in London we ran into a GPS-related issue that caused delays when ending rides, including slow response times when finishing a ride or taking a photo. We understand how frustrating that is — and you’re right to expect this to work instantly. The issue has now been fixed, and ride endings should be smooth and responsive again. If you’re open to giving us a second chance, you can use promo code LOVE2RIDE for £10 off a ride on a Forest bike. Valid until 28th of February. Thanks for helping us improve. Team umob ### 1/5 — Useless app *2026-02-04* Ending the journey is one of the most annoyingly stressful things I’ve done in a while. Minutes go by on the app whilst you’re trying to end it. Stupid app **Developer response:** Hi Applesause, we’re really sorry about this experience. Ending a ride should be quick and stress-free, and we understand how frustrating this must have been. During our early launch in London, a GPS-related issue caused delays when ending journeys. That’s on us. The issue has now been fixed, and the app should respond instantly again. If you’re open to giving umob another try, you can use promo code LOVE2RIDE for £10 off a ride on a Forest bike. Valid until 28th of February. Thanks for your honest feedback, it helps us do better. Team umob ### 1/5 — SCAM !!!!!!!!!! *2026-02-02* DO NOT USE THIS APP!!!Tried this app. It was fast in letting me hire a cycle. But then the app became extremely unresponsive when I tried to end my ride. For context, I ending my ride in 12min and the app only finished my ride at the 22 min mark. To make matters worse, umob takes a deposit of about £4.30 before the ride. I haven’t received my deposit back. **Developer response:** Hi Matthew, We’re really sorry about this experience. During our early London launch, a GPS issue caused delays when ending rides. This has now been fixed! The £4.30 is a temporary deposit; if you haven’t received it yet, please contact support@umob.app. As an apology, use LOVE2RIDE for £10 off a ride on a Forest bike. Thank you for your feedback. Team umob ### 1/5 — Terrible *2026-01-31* Never ever use it if you are using the forest bike go to use the official app or you gonna regret **Developer response:** Hi Richard, We’re really sorry to hear this. During our early London launch, a GPS issue caused delays when ending rides. This has now been fixed! There is a temporary deposit; if you haven’t received it yet, please contact support@umob.app. As an apology, use LOVE2RIDE for £10 off a ride on a Forest bike. Valid until 28th of February Thank you for your feedback. Team umob ### 1/5 — Frauds *2026-01-30* Please don’t use. Absolute frauds. The ride won’t end and customer care is useless **Developer response:** Hi Apswar, We’re really sorry about this experience. During our early London launch, a GPS issue caused delays when ending rides. This has now been fixed! There is always a temporary deposit; if you haven’t received it yet, please contact support@umob.app. As an apology, use LOVE2RIDE for £10 off a ride on a Forest bike. Thank you for your feedback. Team umob ### 1/5 — Doesn’t work at all *2026-01-29* Downloaded this and tried to Use it to hire forest bikes. Started a ride no problem But when I wanted to end it it wouldn’t recognize I was already on a ride, tried closing and opening the app several times but it just completely Freezes. **Developer response:** Hi Nothannks, We’re really sorry about this experience. During our early London launch, a GPS issue caused delays when ending rides. This has now been fixed! There is always a temporary deposit; if you haven’t received it yet, please contact support@umob.app. As an apology, use LOVE2RIDE for £10 off a ride on a Forest bike. Thank you for your feedback. Team umob ## Most critical reviews (10 lowest-rated) ### 1/5 — Scammy *2026-08-09* They state during the activation process that you won't be charged any differently from the native app. This is a fraudulent statement in breach of the UK DMCMA. They charged me considerably more and refused to refund me. AVOID AT ALL COSTS **Developer response:** Hi there, thanks for your feedback. We take concerns about pricing and transparency seriously. Prices can differ depending on the operator and applicable promotions, but we certainly don’t intend to mislead. Please contact us at support@umob.app so we can review your ride and previous case again. ### 1/5 — Worst app ever *2026-07-26* I was riding a bike and it was super fun and I got far away from where I started, and I paused my ride to go inside to grab something and run back out when I tried to restart my ride. It gave me an error and it is super late so customer service is not available and my ride is infinitely running time and I am now stuck far away not able to continue my ride or end it, what kind of app does not allow you to end it in the pause screen I’m only able to continue the ride and it gives an error every time worst design ever ### 1/5 — Clunky login process *2026-07-17* After being essentially forced on this app I realise I can’t even use it. It requires an sms verification code which I simply can’t receive due to my phone provider not working in the Netherlands. This completely blocks me from adding a payment methods for some reason. This app is supposed to be an easy way to have access to all the different e-bikes, but what even is the point if I can’t even use them? I which there was an alternative way to log in or simply a different way to rent bikes… **Developer response:** Hi there! Thank you for taking the time to leave your feedback and I'm sorry to hear about the inconvenience during your registration. We're happy to assist you further during the registration to see what happened with the phone number. Out of safety issues sometimes our SMS provider holds on to certain country numbers. Could you please provide us via support@umob.app the e-mail your account is linked to so our team can check it for you and create your account? ^Bibi ### 1/5 — Worst app ever *2026-07-08* I’ve never in my life written an app review and I’ve used some awful apps. Surprisingly, none of them have made me this angry while trying to use a shared bike. They’ve replaced apps that always worked with one that randomly locks you out of the platform and just feels like some random junior dev built in their spare time. **Developer response:** Hi, thanks for your feedback. Sorry to hear the app locked you out and made your ride so frustrating. We had temporary technical issues at the time, which should now be resolved. Please email support@umob.app if you still need help, we’ll gladly look into it with you. ### 1/5 — Prepare to pay for a dodgy service *2026-07-06* It is never possible to end a trip even near tens of bikes. They claim not to charge but charge you. Take an Uber ride as you will pay the same amount for a frustrating experience! **Developer response:** Hi, thanks for your feedback. Sorry to hear you couldn’t end your trip properly. If you were indeed charged too much, we’ll always help make it right. Please email support@umob.app with your ride details, so we can check what happened and help resolve this. ### 1/5 — SCAM DO NOT USE *2026-07-03* They first charged £4.28 deposit, then I spent 5 minutes trying to end my ride which did not work. I eventually gave up after it said my ride had finished anyways, then they charged me another £9.50 extra over an hour later! Do not even think about using this app. **Developer response:** Hi Nicky! Thank you for taking the time to share your experience. This is not the experience that we want to deliver to our users and is very unfortunate to hear. As described in our terms and conditions a 5EUR deposit is required to start a ride to make sure we can verify your payment method. This 5EUR will always be returned after your ride. Our customer service team will have a look into the end of ride error(s) to make sure you do not pay for minutes you did not use and to rectify this asap. Please contact them via support@umob.app with your account details (e-mail), so we can follow up. ### 1/5 — Pay structure misleading *2026-07-02* I was promised many free rides through credit on my account for singing up. However my credit card was still charged an unexpected amount following my first short ride that was under the £1 per half an hour. It would have been better using the bikes app directly rather than through this process. Oh well, you live and learn… **Developer response:** Hi there! We're sorry to hear about your experience and the sign-up process. Every new user gets discount on the first 5 rides via umob. These vouchers are directly allocated to your account. A deposit is set to verify your payment method as a user. We will inform our team to make sure this is properly communicated. In your review you are referring to the promotion of 1 pound on Forest bikes. Please be aware, as is also displayed in the terms and conditions (https://help.forest.bike/en/articles/653-new-up-to-30-minutes-for-1-pricing), that this only applies on specific bikes. In this case, not on the bike you selected. We're aware of this matter and we're making sure we do never over charge. Please contact our support@umob.app team to make sure you get your voucher(s) back and to make sure we can help you. Unfortunately we cannot reach out to you based on this user name and add a voucher to your account. ### 1/5 — Scam rental bike *2026-04-16* You cannot stop the ride and you cannot also moove the bike when lock it so your only hope is the support who told you beeing open but won’t answer any of your request I called this a scam **Developer response:** Dear Plaume2, we’re really sorry to hear about your experience. We understand how frustrating this must have been. This is not how our service should work. Please get in touch with our support team at support@umob.app so we can look into your case and assist you further. Thank you. ### 1/5 — Slow app and high prices *2026-04-09* The app was super slow as it connects to the real bike provider, sending the parking photo, gps location etc all in stages. I hired a Forrest bike - which had on the side and advertised price of £1 for 30min. Umob charged me £7 for 29 minutes and this included the 2 euro discount. What a rip off. **Developer response:** Hello corinne123455, we're sorry to hear about your experience. The app should work smoothly, so we take your feedback about the speed seriously and will continue improving this. Regarding pricing, different providers can have their own rates and conditions, which may differ from what is displayed on the vehicle itself. The exact price is always shown in the app before you start your ride. We understand this can be confusing and would like to look into your specific case. Please contact our support team via support@umob.app so we can review the charges and - if needed - arrange a refund. ### 1/5 — Absolute Scam *2026-04-08* Doesn’t tell you how much the price is until you’ve finished the ride and then get charged an outrageous amount of money. Also steals your deposit **Developer response:** Dear Raffacraft, We’re sorry to hear about your experience. Pricing is always available before starting a ride—you can view it by selecting a vehicle and clicking on “Price” in the app. We understand this may not have been clear, and we’ll continue working to make this more visible. Deposits are never withheld and are automatically refunded according to our policy. Please reach out to our support team via support@umob.app with your details so we can review your case and make sure everything is resolved properly 💫 ## Most praised reviews (10 highest-rated) ### 5/5 — Great trip *2026-08-10* My first time on high bike, it was brilliant. I shall be doing it again. **Developer response:** Great to hear Bill! We hope to see you soon again! ### 5/5 — Great trip *2026-08-04* My first time on high bike, it was brilliant. I shall be doing it again. ### 5/5 — all good *2026-07-29* i love the idea of if this app! i had some issues with the payment in the beginning, but service support was very prompt and kind to help me **Developer response:** Hi, thanks so much for your kind review! Great to hear you love the idea behind Umob, and that our support team could help you quickly and kindly. We hope to see you again on your next ride. 💚 ### 5/5 — Umob for president!! *2026-07-26* First time I ever used umob to find a near electrical bike with good battery percentage to ride it from Eindhoven Central to the airport about 8km with bike. No problems when scanning codes, works smooth, map may miss to point the exact location of the bike but usually using refresh option solves it a bit and you can more accurately search the area for the one with most battery or such. For me that was a lifesaver ! **Developer response:** Hi, thanks so much for your lovely review! Great to hear your first Umob ride from Eindhoven Central to the airport went smoothly and that the app was a lifesaver. We really appreciate your feedback and hope to see you again on your next ride. 💚 ### 5/5 — Fun *2026-06-13* Quick and safe. Very nice bike. Took a few moments to get my head around it but think it will be instinctive in no time. **Developer response:** Thanks, we love hearing this! Safe trips! ### 5/5 — Go back to testing *2026-05-14* This is a great concept with a lot of potential, but it’s not even MVP ready. You never really run out bugs but the amount you have, oh boy. Go back to test flight my friends and come back stronger or you will burn out before you have even begun. I’ll give you 5 stars because I understand how much that means but please, go back to the drawing board and do it properly. **Developer response:** Hello Rosen bridge 500, thank you for your honest and constructive feedback; we really appreciate it. We’re glad you see the potential in umob, and we completely understand your concerns. We know there’s still work to do, and we’re continuously improving the app, fixing bugs and strengthening the experience. Thanks for the 5 stars and for encouraging us to do better. If you have any concrete feedback or examples of issues you experienced, we’d really appreciate it if you could share them with us via support@umob.app — it genuinely helps us improve. Thanks in advance! ### 5/5 — Gute all in one Lösung! *2026-05-09* Die umob App bietet eine Vielzahl von Angeboten und ich bin allgemein sehr zufrieden. **Developer response:** Hallo Superhuhn 123, vielen Dank für deine tolle Bewertung! 😊 Schön zu hören, dass du mit der umob App und dem Angebot zufrieden bist. Genau dafür machen wir das! Viel Spaß weiterhin beim Fahren und bis bald 🚲 ### 5/5 — Recommended from a newby *2026-04-11* 1st time using, really easy. Love the phone holder as really helps for sat nav usage. **Developer response:** Hello JYorke07! Thanks for your feedback! Great to hear your first experience was smooth and easy 💫 ### 5/5 — Cost *2026-03-10* Very cheap and efficient **Developer response:** Nice, thank you for feedback. Spread the word! ### 5/5 — Take time getting used to. *2026-02-17* Although it takes time loading but it good overall. **Developer response:** Thanks for sharing your ride experience with us! We're working on our app performance every day with our partners to make sure you have a smooth experience without lagging. Hope to see you soon again! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*