# UMR \| Health — user reviews > 164 indexed App Store user reviews of UMR | Health by United HealthCare Services, Inc., rated 4.60/5 from 16,609 ratings. - Source: https://appshunter.io/ios/app/umr-health/id6444543678/reviews - App overview in markdown: https://appshunter.io/ios/app/umr-health/id6444543678.md - Rating breakdown: 5★ 14,080 · 4★ 887 · 3★ 413 · 2★ 178 · 1★ 1,051 ## What do users think of UMR | Health? Overall sentiment: negative **Pros** - 💡 Convenient ID card access - 👍 User-friendly interface - 🚀 Quick app startup **Cons** - 🐛 Frequent crashes and bugs - 🔍 Inability to find in-network providers - 🤔 Confusing and unhelpful website - 🔒 Security and login issues - 📱 Not optimized for tablet devices **Commonly reported bugs** - Login screen freezes - Broken links and non-functioning features - Inconsistent app behavior across devices **Most requested features** - Add Apple Wallet integration - Improve provider search functionality - Enhance app stability and performance ## Newest reviews (19 of 164) ### 2/5 — Not convenient as first time user *2026-08-22, version 2.31.0* I need to access my insurance card, but have no idea what my login would be since i’m a new user. i tried to register and submitted the necessary member id and group number, but instead of rerouting me to a way of verifying my information and getting signed in, it just very unhelpfully told me i already have an account and to login. I tried an email that i thought would be the login and requested a reset password. no confirmation if the email was right or not, just said “If you have a phone number registered with this email we’ll send you a code”. Okay? I still have no clue how to sign in and there isn’t any number to call over the weekend. I shouldn’t have to trial and error every possible email to see if it happens to have my phone number attached. I literally HAVE my member id and group number for my insurance plan. It KNOWS I have something set up but offers 0 real solutions to help me get signed in. I don’t know when I would’ve already registered and the options to try and recover my username/email and password are wholly unhelpful. I am so annoyed. ### 1/5 — What trash *2026-05-13, version 2.28.0* The app isn’t sending me an email to verify my email like it says it is, the claim submission option doesn’t get received by united healthcare (which is a known issue according to the rep on the phone) and the contact us phone number is incorrect and sends me to 1800mypillow. What a terribly run app for a billion dollar insurance company. ### 1/5 — Awful *2026-05-13, version 2.28.0* Turns out UMR does not, in fact, make health benefits easy. This app is awful. It is down more than it works. Even when it works it doesn’t provide helpful information or an easy experience. Why does my review keep getting removed?? Now wonder they have a high rating! ### 1/5 — Lousy App - WORTHLESS *2026-04-14, version 2.27.0* This app is so hard to keep connected to my UMR account. I can log in on my computers just fine - NEvER a problem. But the app continually tells me it doesn’t recognize my username or password, even though I have twice reset everything and SUCCESSFULLY logged in - that’s only two successful logins out of dozens of attempts, and that’s only after resetting everything! Besides all this I set it up tor face recognition - but after my facial recognition inserts the login and password, the app tells me it’s not recognized. WORTHLESS!!! ### 1/5 — Can’t even log on *2026-04-14, version 2.27.0* App is broken. Cannot login to my account. It’s not my login credentials because I can logon using a web browser. ### 1/5 — Terrible *2026-04-11, version 2.27.0* This app is entirely unreliable. I can rarely even log in. Useless. ### 1/5 — Worst Teleprompting phone service *2026-04-09, version 2.26.0* This is the absolute worst phone system. ### 1/5 — Not able to login *2026-04-08, version 2.26.0* Horrible app. That built web search is all over the place and just doesn’t work. Will not recommend UPD: No availability when we need it. Both app and website does not allow to log in with valid credentials on Monday 11 AM. ### 1/5 — Chat customer service *2026-04-07, version 2.26.0* Took a hour to get me one answer about if my doctor was in network services. Gave me the wrong number to check medicine co pays. ### 1/5 — It doesn’t function *2026-04-05, version 2.26.0* It would be one thing to be frustrated by a plan – that’s not the case here. The app simply doesn’t work. Would you like to submit a claim online? Try it three or four times, you won’t be able to proceed, even though you have provided all necessary information. How about find a PCP? Well, you can’t generate a list in the app, it’s not even an option… if you call, they’ll email you a list of names and numbers, no other information that I have to go track down information about the doctors myself. I’m sure united healthcare has their own app – why can’t you just take that off the shelf? ### 1/5 — Barely usable *2026-03-25, version 2.26.0* They updated the app to add a bunch of invasive and rude social features that nag you on every login. They removed the ability to add the card to Apple Wallet. All their online documentation still states that you can do this. Too bad everyone has fired QA humans in favor of AI. ### 1/5 — Navigating *2026-03-24, version 2.26.0* To complicate to navigate throughout the app and to slow ### 1/5 — App sucks now *2026-03-13, version 2.25.0* It’s not loading any information correctly, billing wise. It won’t even open the page to find a provider. It’s just a loading screen!!! Fix your app! ### 1/5 — App *2026-03-06, version 2.25.0* Not very helpful on finding a doctor ### 1/5 — Login issues *2026-03-05, version 2.25.0* I cat even login and all of my info is correct because I can access the webpage with my login info. Very frustrating! ### 1/5 — Crashes Before It Even Opens *2026-02-25, version 2.25.0* Continuously gives me a message saying, ‘something went wrong, try again later’ when the correct Username (saved) and Password and Face ID are used. I can only access my UMR account with my computer. This phone app only worked twice. ### 1/5 — Freezes and doesn't have web functionality *2026-02-25, version 2.25.0* Terrible app ### 4/5 — App Navigation *2026-02-21, version 2.25.0* Could improve navigation in app. Not entirely user friendly. Search function isn’t consistent. ### 1/5 — Dependents *2026-02-20, version 2.25.0* Cannot ever view, access, or do absolutely anything with my dependents that are covered under my policy. I have two children that have always been covered under my policy since I have had insurance coverage and there is always problems, can never do anything or access any information that is needed regarding my dependents. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs improvement *2026-08-23, version 2.31.0* Very difficult to navigate and locate what I am looking for ### 1/5 — No Updates *2026-08-19, version 2.31.0* App does not update or track with the web site. Of little use. ### 1/5 — Password execution *2026-08-18, version 2.31.0* Does not update passwords properly , UMR safe id is confusing, one app one password, don’t present options that are no different from the app itself ### 1/5 — Try to avoid any rights *2026-08-10, version 2.30.1* this insurance tries to skip most of the costs. You have to put a claim and their app as well as their tele system are the worst to make your life miserable. Unfortunately, my employer put us through this hell ### 1/5 — Awful customer service *2026-07-11, version 2.30.1* I’ve tried getting help logging into the application multiple times with no luck! No customer service rep can figure out the issue and transfer me to another person every time. ### 1/5 — Español *2026-07-08, version 2.29.0* No esta en español y no da mas detalles de tu plan ### 1/5 — Unusable App *2026-07-04, version 2.29.0* Got the app hoping it would be better than trying to sign into the website every time I need to look at my benefits. I login and the screen asks for me to select the plan I’d like to view, but there is nothing to select it is just a blank screen. ### 1/5 — In a word… “Useless” *2026-06-27, version 2.29.0* I will never understand why you would create an app that has links to a website. That is so lazy and honestly it’s very confusing to the consumers. The app literally only tells you balances and your member information if you’ve been lucky enough to find everything that you’re looking for, good for you but I literally have to go to the website to find anything which reiterates my title …useless. ### 1/5 — Tman *2026-05-28, version 2.28.0* The app doesn’t work well at all ### 1/5 — Chat *2026-05-19, version 2.28.0* Waited over 30 minutes for an advisor and no one answered ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome staff, very kind and helpful. *2026-03-06, version 2.25.0* Always there when I need my insurance and co payments. Very nice staff. ### 5/5 — Malísima *2026-01-06, version 2.24.0* Esta app es súper fea, es muy limitada, con mi seguro anterior encontraba prácticamente todos mis beneficios e información en la app, en esta app no encuentro nada de eso. Siento que es muy al antigua y al final toca llamar para obtener cualquier información y la app termina siendo inservible ### 5/5 — UMC conduit *2025-09-02, version 2.20.0* Great tool to keep connections and information ### 5/5 — Easy to use *2025-02-16, version 2.14.0* Easy to use. Wish you can add card to Apple wallet. ### 5/5 — Comforting *2024-12-10, version 2.12.3* This app really helps you break down everything you need to know about your coverage. Eternally grateful. ### 5/5 — App *2024-07-14, version 2.9.1* Is easy to navigate and gives information that is relevant to my account. Thanks again ### 5/5 — ID cards *2024-05-28* I like that it is easy to request ID cards. The initial 2 that are mailed out are not enough for a family of 4 with older children. We each need an ID card. Thanks for making it easy to request additional ID cards to be mailed. ### 5/5 — Ty *2024-05-05, version 2.6.0* Yall are awesome;) ### 5/5 — Nice clean interface *2024-01-10* I loaded this app in a a hurry to get access to an id card, very clean and straightforward, well done ### 5/5 — User-friendly *2024-01-02* Very easy to access in understand I’ll let you know more at the end of the year😀 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*