# Unagi: Model One > Control and manage your Unagi Model One electric scooter and rental account. (iPhone/iPad app by Unagi Incorporated.) - Source: https://appshunter.io/ios/app/unagi-model-one/id1673604726 (this page in markdown: same URL + `.md`) - Developer: [Unagi Incorporated](https://appshunter.io/developer/1673604728) - Category: Utilities - Price: Free - Age rating: 4+ - Requires: iOS 15.2 · 23 MB - Languages: American English - Released: 2023-03-07 - Data updated: 2026-07-29 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/unagi-model-one/id1673604726/reviews.md ## What is Unagi? Control and enhance your experience riding the Unagi Model One Voyager scooter. - Configure your ride Get at-a-glance information about the state of your scooter, control the scooter's ride mode, glance at your scooter's most recent battery charge level, and more! - Keep your scooter secure Lock and unlock your scooter through the app to keep others from riding away on it! We recommend pairing app lock with a physical lock when leaving the scooter in public. - Manage your All-Access account View & update account details, pay bills, schedule service and more for our All-Access scooter rental program! ## Key features - Configure ride modes - Monitor battery status - Lock and unlock scooter - Manage All-Access account - View account details - Schedule service ## Recent user reviews (10 of 45) All indexed reviews: https://appshunter.io/ios/app/unagi-model-one/id1673604726/reviews.md ### 1/5 — unreliable app *2025-06-02, version 1.08* I had terrible experience using the app. It frequently looks itself and you have to log into the app to unlock it every time. Unfortunately the APP once had problem connecting to the scooter so I was locked out forever. I had to call my friend to pick me(and the locked scooter) up from middle of the nowhere and therefore missed an important meeting ### 1/5 — Scooter never came *2025-05-23, version 1.08* I ordered two weeks ago, my order is still “processing” I ordered accessories AFTER I ordered the scooter, they came. My scooter order has been ignored for 2 weeks, and I’m still stuck getting uber to and from work. ### 1/5 — Unagi *2025-04-25, version 1.08* Y’all must be lying about this being a good product because it won’t even connect at all. I think you’re a bunch of scammers. ### 5/5 — Love it even tho they lag in the customer service dept. *2025-02-11, version 1.08* Use those scooter for travel everywhere. I’ve had a few issues in the past with scooters Ave they’ve replaced it with no issues. Idk how many unagi scooters is out there in the world but you can’t beat that. Allah I’ve saved so much money not having to pay for Ubers or Lyft’s everywhere. I often times want to do go faster than the 20mph but it can’t seem to find one with dual motors that has similar look or style. ### 1/5 — App not letting me login. *2025-01-06* App suddenly would not let me login to my account. Been in contact with customer support for a week and they have been repeatedly asking me for my phone number. I haven’t gotten anywhere with customer support so far. Never had any issues like this before but i pay monthly and this is my primary mode of transportation so i am not happy about the customer support right now. ### 3/5 — 3 Months Of Waiting *2024-12-13, version 1.07* I have been waiting 3 months for the firmware fix that will enable the speed unlock. The chat AI is decent and more complex than other AI agents. The scooter has given me no issues, it's light and powerful enough to climb steep hills. Delivery was also prompt. You can email Unagi and they will truly get back to you within 1-3 days. I've had no issues with customer service but with the team responsible for the firmware, this is not the fault of the customer service team. Speed unlock should not be a feature, the scooter should be operational to the speed advertised. It should not take 3 months to fix something that you're charging customers for. ### 1/5 — Bad experience *2024-11-01, version 1.07* So I just received my model one and I’ve got to say that the packaging is horrible, the box is all tapped up and rigged, it did not come with a user set up guide, when I started the scooter and attempted to pair it with my phone and the app, nothing happened and my phone Bluetooth is on and discoverable. The app simple will not connect the scooter at all. Absolutely worse experience. Not to mention it too. 2 weeks to get it shipped to me yet unagi will expect full payment this month. Like wow. ### 1/5 — Great Amazon Scam *2024-10-16, version 1.07* As previous buyers have stated this is a huge scam. There is no phone support if you have an issue. You have to email back-and-forth and all they will do is swap you out a scooter and require you to take the old one to FedEx. And don’t throw away the box or else you’re going to have to spend extra money there to get it back. Out of the three scooters I have had since the trial with Amazon only one worked for more than two weeks since then in the past four months I have spent maybe a week total riding, do not buy this item. Return it and cancel. ### 2/5 — They already know this but… *2024-10-14, version 1.07* I’ve had the scooter for a year and had a wonderful experience this far. But the new firmware update for the scooter blocking out the speed limiter was unexpected and quite a negative impact to the riding experience. I will change my rating to 5 as soon as it’s fixed 🙏🏿✅🙃 ### 1/5 — Terrible customers service and false advertising *2024-10-11, version 1.07* Only bought the scooter because it claimed to go 20mph but that is a lie and false advertisement as it’s stuck at only 15mph, they claim it’s a software issue but they don’t seem to be doing anything at all to fix it. They seem lazy, they just want a quick money grab with getting as much Scooters out as possible. What’s worse is that customer support is almost non-existent—they don’t respond, and the help provided is ineffective. It’s frustrating, especially when I’ve invested in their product. I don’t recommend Unagi due to these consistent issues. ## Frequently asked questions about Unagi ### What can I do with the Unagi app? The app allows you to control and enhance your Unagi Model One scooter experience. You can configure ride modes, view battery charge levels, and lock/unlock your scooter for security. It also helps manage your All-Access rental account, including updating details and scheduling service. ### How does the app help secure my scooter? The app provides a lock and unlock feature for your scooter, preventing others from riding it away. For added security, it's recommended to pair the app lock with a physical lock when leaving the scooter in public spaces. ### What is the All-Access account feature? The All-Access account feature is for the scooter rental program. Through the app, you can view and update your account details, pay bills, and schedule service appointments for your rental scooter. ### Is this app free to use? Yes, the application is free to download and use. It does not have in-app purchases or advertisements, focusing on providing control and management features for the Unagi Model One scooter and its rental service. ### What information can I see about my scooter? You can get at-a-glance information about your scooter's status. This includes the most recent battery charge level and the current ride mode. The app provides essential data to manage your scooter's performance and state. ## Version history (last 5 releases) ### 1.09 — 2026-07-28 Speed unlock is back and fixed! We also have other bug fixes and minor UI updates. ### 1.08 — 2024-12-31 Minor bugfixes, as well as a new firmware upgrade path, which will bring all scooters onto the latest firmware. This update should resolve any lingering issues with speed unlock, as well as any rarer issues with unlocking scooters. Thank you for your patience with us over the holiday season! ### 1.07 — 2024-10-02 Speed unlock has been fixed in this version. On the dashboard, please press and hold (long press) the Speed tile in the app to unlock your scooter's top speed. Please ensure you are on the latest version of scooter firmware before attempting the speed unlock. Ride safely. This special mode is intended for experienced riders only. ### 1.06 — 2024-09-06 Minor bugfixes, new scooter firmware, and referral rewards! Check this out on our website: unagiscooters.com, or through the link in the app. ### 1.05 — 2024-03-20 Ride Recording (beta) is an opt-in experimental new feature which allows you to track your Unagi rides via the app. Your route, battery usage, and distance are recorded so that you can refine or vary your routes. Access your ride history and review your saved rides at your leisure. ## Apps similar to Unagi | App | Rating | Price | Category | | --- | --- | --- | --- | | [Rawrr](https://appshunter.io/ios/app/rawrr/id6746465340) | 3.3 (16) | Free | Utilities | | [RYOBI™ Riding Mower](https://appshunter.io/ios/app/ryobi-riding-mower/id1626176501) | 3.8 (4) | Free | Utilities | | [Watchla for Tesla](https://appshunter.io/ios/app/watchla-for-tesla/id1546599747) | 4.1 (1,560) | Free | Utilities | | [Segway Mobility](https://appshunter.io/ios/app/segway-mobility/id1484302191) | 3.3 (437) | Free | Utilities | | [Monimoto](https://appshunter.io/ios/app/monimoto/id1236727834) | 3.7 (26) | Free | Utilities | | [Nikola Drive](https://appshunter.io/ios/app/nikola-drive/id1614887472) | 4.5 (11) | Free | Utilities | ## Related topics [unagi](https://appshunter.io/ios/topics/unagi) · [unagi incorporated](https://appshunter.io/ios/topics/unagi-incorporated) · [unagi scooter](https://appshunter.io/ios/topics/unagi-scooter) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*