# Unbank: Buy & Sell Bitcoin — user reviews > 23 indexed App Store user reviews of Unbank by KALBAS INC, rated 4.40/5 from 47 ratings. - Source: https://appshunter.io/ios/app/unbank-buy-and-sell-bitcoin/id1587374229/reviews - App overview in markdown: https://appshunter.io/ios/app/unbank-buy-and-sell-bitcoin/id1587374229.md - Rating breakdown: 5★ 38 · 4★ 1 · 3★ 3 · 2★ 1 · 1★ 4 ## Newest reviews (3 of 23) ### 4/5 — Good *2023-11-02* Good ### 5/5 — Very Accommodating *2022-08-07* This app has become my main platform for BTC transactions. Exchange is easy and the app is easy to navigate. ### 5/5 — Bitcoin —> Cash! *2022-06-13* Works perfect! Only platform I use to cash out my BTC. No waiting or lockup periods unlike every other platform. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fraude y robo *2024-12-02* Me han retenido casi un mes mi dinero! $700 dolares y encima me piden ir personalmente hacia la oficina de ellos que me queda de distancia 1 hora!! Yo no tengo carro y me dicen por telefono que no pueden hacer nada mas, sin darme una explicación de nada! Me parece una aplicación de nivel 0 ### 1/5 — Under maintenance *2023-12-17* This app is more under maintenance and it been like this for a week now and then I sent email and return emails saying it not there. What is this problem if they got machine broken too ### 1/5 — Under maintenance *2023-11-21* This app is more under maintenance and it been like this for a week now and then I sent email and return emails saying it not there. What is this problem if they got machine broken too ### 1/5 — Hmm *2023-11-13* Trash ### 1/5 — Under maintenance *2023-11-09* This app is more under maintenance and it been like this for a week now and then I sent email and return emails saying it not there. What is this problem if they got machine broken too ### 1/5 — Payment method *2022-05-26* Why can’t I buy with a debit or credit card why ### 1/5 — Never will use again *2022-05-23* This app is trash it keeps constantly freezing up on me and not even loading trashy app ### 2/5 — Service Under Maintenance *2024-02-14* Can’t use debit card to buy btc ### 3/5 — Sold them Bitcoin, stuck at “processing” might be scam *2022-12-22* Sold them Bitcoin, transaction has been confirmed 7 times as of this writing and yet no confirmation telling me the cash is ready to be picked up. Called them 3 times and emailed them. No response. Looks like I lost $140 smh. Will change rating if they get this fixed for me. Update: finally got a code to redeem my cash some 5 hours after the bitcoin transaction confirmed. Do not expect them to respond to your messages in a timely manner. Messaged them early Friday afternoon but didn’t get a response until Tuesday. Can be quite nerve-wracking when it is your first time doing it especially when Bitcoin does not take evenings and weekends off. ### 4/5 — Scam *2024-12-07* I tried to sell btc with their paypal method, i sent the btc to them and they never credited my paypal, just says contact support and i contacted them numerous times with no answer. Stay away! **Developer response:** Hi Davegg5, we’re sorry to hear about the trouble you experienced. PayPal is one of our supported cashout methods, and your transaction should have been credited successfully. It sounds like something may have gone wrong here, and we want to resolve this for you right away. Please contact our support team at Support@unbank.com with your transaction details so we can investigate and ensure your funds are credited properly. Thank you for bringing this to our attention — we’re committed to making this right. ## Most praised reviews (10 highest-rated) ### 5/5 — Bitcoin *2026-05-26* Unbank really makes loading & selling bitcoin much less of a hassle.I truly appreciate this app . ### 5/5 — Only Way I Buy Bitcoin *2025-08-26* This app is great! They seem to really value privacy which is a rare art these days. They require very little KYC in order to use the app and it’s the only exchange app I’ve come across that allows you to buy Bitcoin with cash via the lightning network. It’s also the only exchange app I’ve used that offers zero sell fees to ALL users. Customer support is also always helpful when you need assistance! Would highly recommend to any bitcoiner who values their privacy and their own time ### 5/5 — Top tier *2025-05-20* Amazing **Developer response:** Thank you! We're glad you're enjoying our service! ### 5/5 — Buy and sell is quite fast *2025-03-08* You can sell with card quite fast and buy with cash on various locations ### 5/5 — Good *2024-08-07* Good ### 5/5 — Easy to use *2024-06-26* App is very easy to use, especially getting cash to my debit card is very useful. ### 5/5 — Rough UX, Superb Service *2024-06-08* It’s a little rough around the edges from a user interface standpoint, but the best app of its kind out there. ### 5/5 — These guys rock *2024-05-08* First, there’s no better customer support team. If I ever need anything at all, they are right there and able to fix it immediately. Second, this app is life saving. I can use my extra tips from work to purchase crypto at my speed. I love it and Unbank! ### 5/5 — Amazing App, Makes Off-Ramping Crypto Super Easy *2024-03-06* Wanted to realize some of my crypto profits so yesterday I decided to use Unbank & it took literally just 9 minutes to get cash for the bitcoin I sent. This app is a godsend 🖤 ### 5/5 — A+++ Customer Service *2023-04-01* Customer service is exceptional! If for no other reason, you should use this app. I had a transaction problem and my email was responded to quickly, telling me the issue had resolved. I would recommend this app to everyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*