# Uncle Julio's — user reviews > 66 indexed App Store user reviews of Uncle Julio's by Sun Holdings, Inc, rated 2.90/5 from 208 ratings. - Source: https://appshunter.io/ios/app/uncle-julios/id1023858734/reviews - App overview in markdown: https://appshunter.io/ios/app/uncle-julios/id1023858734.md - Rating breakdown: 5★ 89 · 4★ 8 · 3★ 3 · 2★ 9 · 1★ 99 ## What do users think of Uncle Julio's? Overall sentiment: negative **Pros** - ✨ Upgrade is better than old - 👍 New design and simplicity - 🎁 Free guacamole offer - 🌟 Free birthday credit - 💯 Can earn rewards **Cons** - 🐛 Rewards not usable online - 🐛 App doesn't track visits - 🐛 Rewards redemption failed - 🐛 Status reset (platinum to gold) - 🐛 App is a piece of trash - 🐛 App won't open - 🐛 Error messages (forbidden) - 🐛 Authentication errors - 🐛 App never worked correctly - 🐛 Useless, always error - 🐛 App flashes and disappears - 🐛 Very basic app - 🐛 Menu bar stays on screen - 🐛 Lags very badly - 🐛 Stuck in 2015, bad UI - 🐛 Just displays member number - 🐛 No point using this trash app - 🐛 Everything else never opens - 🐛 Freezes, poorly designed - 🐛 Worst app on the planet - 🐛 More button doesn't load - 🐛 No logout option - 🐛 Wait staff writes member number - 🐛 New reward unclear - 🐛 Features don't work - 🐛 Glitchy for months - 🐛 More button spins - 🐛 App gets stuck - 🐛 Old UI, slow load - 🐛 Click options don't work - 🐛 Mostly broken webview app - 🐛 App not working properly - 🐛 Cannot order, redeem, pay - 🐛 Freezes or error message - 🐛 More section spins forever - 🐛 Cannot make reservation - 🐛 Menu button doesn't work - 🐛 Home button freezes - 🐛 Crashes on 'more' - 🐛 Cannot access rewards - 🐛 Freezes on 'more' - 🐛 Missed adding purchase - 🐛 Does not register points - 🐛 Spinning wheel on 'More' - 🐛 Cannot add reservation - 🐛 Cannot reset password/username - 🐛 "More" button spins forever - 🐛 Cannot create account - 🐛 App locks up on 'more' - 🐛 Frozen app, cannot order - 🐛 No back button - 🐛 App malfunctioning, can't register card - 🐛 Sign up impossible - 🐛 Broken app, nothing after card # - 🐛 Unusable card and app **Commonly reported bugs** - Rewards points not usable online - App does not track visits - Redeeming rewards did not work - Platinum status reset to gold - App is a piece of trash - App will not open - Error message: forbidden - Authentication error - App never worked correctly - App flashes and disappears - Menu bar stays on screen - App lags badly - App stuck in 2015 - App only displays member number - App freezes - App poorly designed - App freezes when clicking 'More' - More button does not load - No logout option - New reward status unclear - Features do not work - App is glitchy - More button spins - App gets stuck - Old UI - Slow to load - Click options don't work - App is mostly a broken webview - App not working properly - Cannot order, redeem, or pay - App freezes or launches an error message - More section spins forever - Cannot make reservations - Menu button doesn't work - Home button freezes - App crashes on 'More' - Cannot access rewards - App freezes on 'More' - Missed adding purchase due to app not opening - App does not register Rewards points - Spinning wheel stuck on screen when clicking 'More' - Unable to add a reservation in the app - Cannot reset password or username - "More" button gives a spinning wheel forever - Cannot create account - App locks up when hitting 'more' - Frozen app, cannot place an order - No back button in the interface - App malfunctions, cannot register card - Sign up is impossible - App broken, nothing happens after entering card number - Unusable card and app **Most requested features** - Allow section for notes to customize orders - Fix app to allow reward points usage online - Fix app to track visits automatically - Fix app to allow reward redemption - Fix app to reset status back to platinum - Add dark mode - Improve UI and navigation - Modernize the app - Allow users to order, redeem points, and pay within the app - Add a back button - Allow card registration - Allow password/username reset ## Newest reviews (14 of 66) ### 2/5 — Rewards *2026-06-05, version 47.17.9* Won’t allow you to use reward points when ordering online. ### 2/5 — Still needs work *2026-03-11, version 47.17.2* The app is better than it was, but it still needs work. Please allow a section for notes to customize orders. ### 1/5 — I was wrong *2021-11-19, version 15.3.2015081801* I didn’t think this app could possibly be as bad as the reviews stated. I was wrong. ### 1/5 — bad *2021-11-13, version 15.3.2015081801* this is bad. ### 1/5 — App so bad, I’m ordering from somewhere else *2021-08-13, version 15.3.2015081801* Was going to use the app to order food from Uncle Julio’s. Tried to use the app. It’s stuck in 2015, with crap security, lousy UI, and a million other issues. And given that other companies seem to get updates to their Paytronix apps (e.g., CPK), it’s pretty obvious the issue isn’t with the developer: it’s with a business that doesn’t understand that it’s 2021 and, yes, people expect you, as a restaurant, to actually pay to maintain your business, including the app. Goodbye Tio; hello, another restaurant … ### 1/5 — Worst app on my phone *2021-07-02, version 15.3.2015081801* All this app really does is display your member number. If you’re looking for more than that, don’t bother. Just this side of useless. ### 1/5 — What’s the point of this app? *2021-03-27, version 15.3.2015081801* Just to get the free guacamole, there’s no point using this trash app. ### 1/5 — Broken app *2021-03-11, version 15.3.2015081801* Love your restaurant and your rewards, but I’ve been waiting for the app to improve with no luck. The only thing this app is good for is your membership # and rewards. Everything else never opens. Have been using the app about 2 years now. Please fix I can’t imagine how much revenue could be gained with a better app. ### 1/5 — Awful *2021-02-28, version 15.3.2015081801* This app is terrible! It freezes and is just poorly designed in general. ### 1/5 — Great food, worst app on the planet *2021-01-22, version 15.3.2015081801* Just go to their website to order and don't waste your time... unless you are bored and enjoy a good train wreck ### 1/5 — It’s 2020 Uncle Julios...get with the program! *2020-09-27, version 15.3.2015081801* The app is VERY basic when it works. The MORE button just keeps refreshing and looking for something that isn’t there. Little to no navigation around the app. Uncle Julios, here is a little constructive criticism to make you better. First, make your app a solid tool that can be used by everyone. I’m confident the app is causing a loss in revenue when customers can’t download your menus or navigate through the app without bugs. Finally, now that we are living through the “New Normal” as a result of COVID-19, take the time to modernize this app and make it more appealing. There is nothing more inviting and welcoming when your app is clean, modern and the pictures leave you drooling! It’s a known fact and many studies show, people eat with their eyes FIRST and that means revenue for UJ! I have many more ideas to make your business flourish but that comes with a cost. I’m thinking fajitas! Lol. Best of luck! -J ### 1/5 — Would give 0 stars *2020-05-26, version 15.3.2015081801* Terrible UI. Not intuitive, then takes you to different web pages for log in and payment. Then asking for your member number? Hilariously bad for a popular chain. Would think they'd invest in this while everyone is ordering takeout. ### 1/5 — Terrible *2020-02-27, version 15.3.2015081801* The app does not work . It will not refresh you get locked in forever . Come on y’all can do better your food is not cheap . Spend the money get a better App . I love this chain . ### 1/5 — Nothing works *2020-02-21, version 15.3.2015081801* I am in WiFi and nothing will load. I hit the state as an option so I can make reservations and it just enlarges the screen. Other menus just give me a loading screen until the screen freezes and I shut down the app. Love the restaurant. Hate the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs work *2026-02-26, version 47.14.0* Been multiple times since the updated app came out and it never tracks my visits. This is even after registering a credit card in the app saying it will automatically collect points. Redeeming rewards also didn’t work. ### 1/5 — Do not download it’ll destroy your status *2026-02-05, version 47.0.27* I was a platinum member until I downloaded this app. It reset me back to gold. I’ve requested help two times and no one will help me reset my status back to platinum. How can I get my status? Reset back to platinum? ### 1/5 — Good luck! *2023-05-17, version 15.3.2015081801* App is piece of trash. Good luck trying to get anything to work at all. Tried a few times, then gave up and deleted the app. ### 1/5 — Can’t use app *2023-05-05, version 15.3.2015081801* App keeps giving me an error message, error: forbidden when I’m entering the correct information. Need to fix and debug your app if you would like patrons to use it. ### 1/5 — Why is it not working after many weeks. *2023-05-02, version 15.3.2015081801* Keep getting authentication error. I once used the app a lot. Now I wonder what is the problem. Reset my login/password by using the web address but prefer an app. ### 1/5 — Help! Not working *2023-05-02, version 15.3.2015081801* Please fix the app. It has never worked correctly, and now it doesn’t work at all. ### 1/5 — Useless! *2023-04-30, version 15.3.2015081801* This is one of the worst apps for a restaurant I’ve ever downloaded! It never works……there’s always an error message. I have tried deleting and redownloading a few times and it still just doesn’t work for me. It’s so frustrating because I just want to have the convenience of it! ### 1/5 — App does Not work *2023-04-28, version 15.3.2015081801* I’ve attempted to add this app several times over the past year. It will not open. It just flashes and disappears. I have deleted it entirely and tried to download it again from the App Store. Still won’t work. ### 1/5 — Very basic *2022-08-21, version 15.3.2015081801* Very basic app. Even worse, the menu bar stays across the screen when you scroll to see the menu. This app clearly has gotten little to no attention to upgrade it. No features. ### 1/5 — Terrible pretty much useless *2022-05-13, version 15.3.2015081801* This is just about the worst app ever, the only thing useful is being able to find my loyalty number. It lags very badly, and really don’t work much at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Quality *2026-03-06, version 47.16.2* This will be my first time trying this restaurant, so when I try it, I will give my general opinion of this restaurant. ### 5/5 — Mathiew Hebert *2026-02-03, version 47.0.27* Talk about an upgrade. This is so much better than the old. Keep Coming with the upgrades. ### 5/5 — What an upgrade! *2026-02-03, version 47.0.27* This new app is a billion times better than the old version. I can’t wait to earn my free fajitas! ### 5/5 — NEW APP WORKS GREAT *2026-02-02, version 47.0.27* Love the new design and simplicity. Thank you Uncle Julio’s! Can’t wait to get my $25 birthday credit! ### 5/5 — Great food. Great service *2026-02-02, version 47.0.27* Just downloaded the new app and can’t wait to get my rewards! ### 5/5 — App *2023-05-15, version 15.3.2015081801* This app is horrible will not even open anymore and restaurants never mention anything about rewards program or it’s benefits ### 5/5 — ? *2017-02-07* When you open the app for the first time, you can either select "have a card" or "need a card". Most people with 1 star reviews have said they used the "have a card" and that's where it's broken. I got free guacamole easily by creating a card and account. Try doing that even if it costs you a few points. ### 5/5 — Got free table side guacamole it's awesome *2017-01-04, version 15.3.2015081801* Got free guacamole made next to u it's very good ### 5/5 — Very Spicy *2016-11-06, version 15.3.2015081801* Hot ### 5/5 — Works fine for me *2016-08-25, version 15.3.2015081801* Got my guac. Got my points. Everything's cool--I mean, it's free stuff. Why complain? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*