# Undercover Tourist — user reviews

> 11 indexed App Store user reviews of Undercover Tourist by UndercoverTourist.com, rated 4.90/5 from 399 ratings.

- Source: https://appshunter.io/ios/app/undercover-tourist/id6450512606/reviews
- App overview in markdown: https://appshunter.io/ios/app/undercover-tourist/id6450512606.md
- Rating breakdown: 5★ 375 · 4★ 9 · 3★ 4 · 2★ 3 · 1★ 8

## Most critical reviews (10 lowest-rated)

### 1/5 — Card declined error

*2026-08-11*

Tried with correct card three times still get card declined error. Very unhappy as first time user.

### 1/5 — Junk don’t bother

*2026-07-02*

They won’t let you access your account to redeem the 20 dollars

### 1/5 — Can’t purchase tickets

*2025-08-23*

Customer service horrendous

**Developer response:** Could you please provide details so that I can help you out? You can reach me directly via email david@undercovertourist.com.

### 1/5 — Linking tickets for our family should be a no brainer

*2025-08-05*

I can’t find any way to link tix my wife bought to this app so I can use them as an e-ticket. Then, when I try to send a message to customer service, the sending wheel just keeps spinning. 

With most trips to Orando being families, it should be SUPER EASY & obvious to link tix so every attendee has their own

**Developer response:** Thank you for pointing out the issue with contacting customer service issue. We fixed the issue and you can now send customer support requests in the app again.

### 1/5 — This app is scrap and Bad customer service

*2025-03-10*

The UI is so mis-leading. Nothing clearly states the tickets are non refundable until I complete the checkout. Immediately after I realized I bought the wrong tickets, I called support to correct the purchase and they refuse to cancel and refund. Be careful when using this service. Worst experience ever.

### 1/5 — Dolphin con artists.

*2024-09-03*

Do not book tickets from this place. 365 day return is a con.  Paid over 10000 dollars to this place for our trip this year and they were very unhelpful when one of our trips was cancelled by the park and this company is refusing to refund us the money we paid.  We paid for a service, didn’t receive the service, they are in breech of contract and refuse to refund us.  Never again!

### 5/5 — Disneyland tickets

*2024-11-07*

We’ve been using Undercover Tourist for about the last 4 years and have had the best experience! The ticket prices for Disneyland and the option to add Lightning Lane and Genie+ previously has been very cost effective for us. Thank you Undercover Tourist!

### 5/5 — Great savings!

*2023-11-24*

I used this app for deals at Discovery Cove. Great savings!!

### 5/5 — Olivia

*2023-11-16*

Entering to win tickets !

### 5/5 — Easy to use

*2023-11-16*

The app is simple to navigate making it easy to search for events.

## Most praised reviews (1 highest-rated)

### 5/5 — Nearby tickets

*2023-11-11*

I have used Undercover Tourist for my Disney tickets since 2019 since you always save money. But finding things to do near me is new and worth checking out. I already bought a concert ticket.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*