# Underworld Empire — user reviews > 1,741 indexed App Store user reviews of Underworld Empire by Deca Games EOOD, rated 4.10/5 from 1,578 ratings. - Source: https://appshunter.io/ios/app/underworld-empire/id555150599/reviews - App overview in markdown: https://appshunter.io/ios/app/underworld-empire/id555150599.md - Rating breakdown: 5★ 984 · 4★ 233 · 3★ 94 · 2★ 49 · 1★ 218 ## What do users think of Underworld Empire? Overall sentiment: mixed **Pros** - 👍 Good game - 🚀 Addictive gameplay - 💡 Diverse classes and roles - 👍 Enjoyable for long-time players **Cons** - 💰 Pay-to-win mechanics - 🐛 Bugs and glitches - 🤖 Unresponsive developers - 🤑 Expensive in-app purchases - 🤯 Overwhelming for new players **Commonly reported bugs** - Frequent crashes and connection issues - Incompatibility with newer devices - Persistent login and account problems - Unreliable event and reward mechanics **Most requested features** - Faster job completion process - More content updates and new features - Better balance between free and paid players - Improved customer support and responsiveness ## Newest reviews (11 of 1,741) ### 4/5 — Favourite point *2026-07-07, version 9.20* The price is double in New Zealand is there a way to make it cheaper ### 2/5 — Crate Drop rate *2026-04-02, version 9.10* You really need to more accurately calculate your drop rate. Last few events all the crates I used were all common. I rolled over 35 crates all commons before getting a rare that’s completely useless to me. ### 4/5 — Crates *2026-03-05, version 9.02* I have 6 crates and one in tec lab , I have already spent 30 cc to try to correct. Through countless times of trying to fix through the web site, I get ridiculous answers and I still show 6 crates and 1 in tec lab that I will not created because they will try to charge me 30 cc. I am 76 years old and sick of being ripped off. Still no fix👊🏻 ### 2/5 — Underworld Empire *2026-02-13, version 8.91* It’s an Ok game but to acquire any big gains you must spend money. ### 1/5 — Devs destroyed this game *2025-11-15, version 8.70* The devs killed this game. Don’t waste your time and money. Glitched out and useless. Disappointed and disgusted Weak servers and money hungry devs= lame game ### 1/5 — Cyber bullying ruined the game *2025-11-13, version 8.70* Players like Jinx, Pumpkin, lamb lamb and cross eyed sniper should be banned for harassment. They harass teens and the devs allows it to happen. Very unsafe app. ### 1/5 — Underworld Empire *2025-11-11, version 8.70* Extremely expensive if you want to compete with higher income players. The owner of this app is devoted in making at your expense. This app does not allow you to compete if you don’t spend your money. ### 1/5 — Don’t bother *2025-11-08, version 8.60* System is designed for players to gain levels etc. Weird insecure people are the highest levels and they harass everyone for fun. Developers allow or assist in manipulation of game mechanics for this. They will render you unable to play and constantly kill you with autoclicking and scripting. ### 3/5 — The World chat dysfunction *2025-11-04, version 8.60* The game is fun in every single way. However I’m not able to access the world chat with my iPhone 12. Every time I try to enter it crashes and restarts the game. That’s my biggest gripe that I can’t chat worldwide because the developers haven’t found a way for us new iPhone users to be on world chat. They need to do a patch ### 1/5 — I think it is Broken? *2025-10-31, version 8.60* I have been playing this game for many years and I've had a lot of fun. But now that we're on Mac OS 26 it just seems to be frozen! I hope they fix it soon. ### 3/5 — Underworld Empire *2025-08-08, version 8.41* It’s an Ok game but to acquire any big gains you must spend money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your time *2026-07-13, version 9.30* After years of playing on and off and recently on again, come back to find even worse owners, even worse development and almost total community loss…I mean this game used to be like a community, now it’s just trash I went from buying things to never wanting to buy a single thing. ### 1/5 — Customer Support ignoring players *2026-07-04* I neber experienced such a ridiculous support experience. Wasted my time for getting some skill points. Wrote several mails sending the required screenshot and was then asked again to send the Screenshot. Then ticket was closed 😅😅 **Developer response:** Hi Boss, sorry to hear that! As I double checked, I cannot find such tickets. Please provide our Costomer Support with your Army Code and we will check the issue. ### 1/5 — Stuckmojo 🤟🏼. *2026-05-16, version 9.11* Events designed for high level players ### 1/5 — Nothing is fixed in world chat *2026-05-09, version 9.11* The game itself is decent, but everything has become a money grab for Devs. The biggest problem is world chat. There are constant spammers that are never dealt with. The conversation there is brutal. Real life death threats, bullying, doxxing etc. No matter how many times you notify developers they do absolutely nothing about it. There is an easy fix for them to stop receiving complaints. 1) Let people not in empires see the same screen as those in empires to communicate and join. 2) Shut down world chat and make it a codes only place to post codes for allies. Players can talk to their team in empire chat. They can send dm message to discuss joining. The game is slowing dying and it’s because of lack of response on Devs part. There is a clique of bullies in WC that drive players away. ### 1/5 — Massive cash scam *2026-03-21, version 9.02* Do not play this casino slots gambling loot box game. This is 100% pay to win where every event you need to spend vast amounts of money and everything in this game takes a really long time to progress unless you spend spend spend. If you have an addicted spending problem please stay far away from this scam of a game. ### 1/5 — Nerf ripper and ace LTs *2026-02-03, version 8.91* Ace and ripper are the most broken LTs in the game it caused so many titan players to quit. It’s been almost 8 years and they still haven’t fixed Aces broken 1 shots on a strong titan defender. How is it fair that a weak lsi player with Ace can 1 shot a strong player based on how much health that lsi player has is ridiculous. No wonder players quit doing wars. Please nerf ace and ripper now. ### 1/5 — Harassing people ruin the game *2026-01-22, version 8.91* Get players like Sassy and 1 shot off the game. They harassing teenagers and don’t stop. Update: I don’t get why you don’t permanently ban players that harass teenagers from the game. The lack of safety on your app is astounding. ### 1/5 — Pay to win gambling *2025-12-05, version 8.80* Cow clicker app designed to suck out as much money out of you as possible. Avoid if you have a gambling addiction. People have spent thousands of dollars on this pay to win game and the devs of deca dont care for your feedback only to exploit your wallets. Let this game die off forever ### 1/5 — Harassing people ruin the game *2025-12-02, version 8.80* Get players like Sassy and 1 shot off the game. They harassing teenagers and don’t stop. ### 1/5 — Scam *2025-11-25, version 8.80* Didn’t get the prize that was advertised. Took my money but didn’t give proper award. Spoke with developers and was basically told to beat it. Stay away from this rip off. ## Most praised reviews (10 highest-rated) ### 5/5 — اا *2026-07-16, version 9.30* اا ### 5/5 — Virus *2026-07-12, version 9.30* Will not let me end ### 5/5 — Best mobile game *2026-05-09, version 9.11* Couldn’t be happier with this game. People get discouraged on crate rolls & some of the rewards. But all in all it’s a fun & fair game. Yes of course you have to pay to play. What game is not like that in 2026. They have to make their money… ### 5/5 — Playing for years *2026-05-08, version 9.11* I’ve been playing for years now and whether you spend money or not this is a great free game for new and existing players. Tons of stuff to do and the recent devs are doing a much better job with new stuff and fixes all the time. Army Code 06574D ### 5/5 — Underworld *2025-11-29, version 8.80* I like that game ### 5/5 — Evan *2025-09-24, version 8.51* Great game to play when bord or on your phone would recommend if your trying to find a game to build and keep for a long time ### 5/5 — Legal *2025-09-11* Bom A **Developer response:** Congrats and thank you very much for your 5-star review!!! We are happy that you like our project. Don't forget to bring your friends! ### 5/5 — Super Game *2025-08-16, version 8.41* I love you game ### 5/5 — Played for years *2025-07-21, version 8.41* Just thought I would give feedback on current deathmarch event, I think it’s ok! I don’t know what bad feedback you’ve been getting but I reckon it’s something different 🍻 ### 5/5 — Great game *2025-07-04, version 8.33* Amazing game, playable free with great scaling- would love to see a return and there’s a lot for new players. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*