# Unibet Casino: New App — user reviews > 68 indexed App Store user reviews of Unibet Casino by Unibet (London) Limited, rated 4.40/5 from 1,088 ratings. - Source: https://appshunter.io/ios/app/unibet-casino-new-app/id1446756625/reviews - App overview in markdown: https://appshunter.io/ios/app/unibet-casino-new-app/id1446756625.md - Rating breakdown: 5★ 839 · 4★ 74 · 3★ 37 · 2★ 18 · 1★ 120 ## What do users think of Unibet Casino? Overall sentiment: negative **Pros** - 🚀 Fast deposit and withdrawal - 💰 Good selection of games and bonuses - 🎮 Enjoyable gaming experience - 🔒 Secure and reliable **Cons** - 🐛 Technical issues and disconnects - 🕰️ Slow verification and withdrawal process - 🤖 Poor customer service and unresponsive support - 🧑‍💻 Confusing app interface and navigation **Commonly reported bugs** - Frequent app crashes and freezes - Location verification problems - Withdrawal requests getting stuck or denied - Bonus funds getting converted to wagering requirements **Most requested features** - Faster withdrawal processing - Improved customer support channels - More transparent and fair bonus terms - Smoother app performance and stability ## Newest reviews (13 of 68) ### 2/5 — Started out good…… went downhill fast *2024-03-03* Started out great. Played for few hours and was up a couple hundred. Then everything changed. I lost again, and again and again and again and again until I lost everything. No matter what game I played, what dollar amount, I lost. But since I was having fun put more money in to see if that would change my luck. It did not. Continued to lose repeatedly regardless of what I did, until I lost it all again. As fun as it was here at the beginning can’t say I want to play here anymore. Seems like you only hit if your a brand new customer. ### 2/5 — False advertising *2023-09-21* I rarely give into advertisements as I know they are too good to be true, but thought for heck if it the ad says get $1,000 bonus, so I downloaded it. Definitely didn’t receive that so I am way to scared to invest in this app. The advertisement maybe isn’t clear, but definitely deceptive. I play on all the other gambling apps which have been true with their promotions, but this one is way too deceitful. Trust me, I’ve kept some of the gaming apps and given a lot of money just because they were true to their advertising. **Developer response:** We are sorry to hear you had troubles with one of our Welcome Offers. We would be happy to look into this for you. Please reach out to us via Live Chat, Email: support@pa.unibet.com or Phone: 1-855-486-4072 (8am - 11pm, 7 days a week). We look forward to assisting you! ### 3/5 — LIVE DEALERS *2023-09-13* This app is great and easy to use. The only complaint I have is most of the times, half of the live dealers are falling asleep at the table. So sometimes I won’t wanna join a table cause I feel bad bothering them. A lot of the dealers are enthusiastic and fun but the other half seem to act like we are bothering them for playing at there table. I know they are probably working odd hours of the night and I don’t expect them to always be super enthusiastic and entertaining but it would be nice if they were at-least not looking miserable and falling asleep the entire time. Once again this isn’t all the live dealers. Because so many of them are very fun and enthusiastic and make playing fun. I always try to tip them as well to get them to be a little happier. **Developer response:** Thanks for your review. We are sorry to hear you have not had the best experience with some of the live dealers on our site. We appreciate your feedback and will continue to work to make improvements! ### 3/5 — Outstanding…until the upgrade! *2023-07-17* Best online casino EVER!! I won over $150k within two weeks on 88!!!! Couldn’t do that on any other casino. If you had losses on any given week you can receive up to $1000 from UniBet to entice you to come back an play again. Who else does that, NOBODY!! They just did a system upgrade BIG MISTAKE…now my favorite games constantly bump you out for technical error an the bonuses are starting to match other casinos with a x20 play through. That’s the exact reason why I played here instead of the other casinos because they didn’t do that. I really hope this is not the end for UniBet. **Developer response:** Thank you for the feedback! We have added some games back to the platform and will continue to do so. Also we have worked through, and are continuing to work out additional technical errors to get these resolved ASAP for our players. ### 1/5 — Worst app and customer service *2022-06-19, version 1.1.1* It works as if a 3rd grader makes it. Customer service is awful and they’ll hold your money hostage, even if you lose! Don’t waste your time. WAYYY better options out there ### 1/5 — Terrible *2022-05-13, version 1.1.1* Like everyone is saying they can’t confirm you are in NJ. No matter what you try it won’t work. Only site I have ever had this issue with… Also, I don’t need the response coming that tells me how they verify location. It’s not helpful and isn’t true. ### 1/5 — Not worth the headache *2022-05-03, version 1.1.1* I’ve been waiting on a withdrawal a few days now. I was verified already but for some odd reason they want info again. Takes forever for a response. Gave me some lame excuse that we can’t use a screen shot to verify info. Was told to take a picture instead. Really what’s the difference? Can easily take the money out of your account but can’t let it go. Never again will I waste my time playing this casino. So many better options. ### 1/5 — Wanna let me play??? *2022-04-15, version 1.1.1* This app will not let me deposit money either through PayPal or my debit card. Got plenty of money in both but it just rings out as unsuccessful every time. Absolutely terrible app ### 2/5 — Be aware of disconnects during bonus spins *2021-12-21, version 1.1.1* I was playing monopoly megaways and had triggered the “bonus spins” which is the whole point of playing the game. During my bonus spins I had accumulated $30 and my session was disconnected. Upon logging back in there was no record of my bonus spin won amount or the remaining spins. Support and the vendor had no way to corroborate what I reported, they credited my $30 but did not restore my bonus spins at the multiplier that I had earned. This time it was only $30 but it could have been hundreds or thousands and it’s scary that they can’t retrieve the state of the game or corroborate the disconnect. **Developer response:** We are sorry for your experience using our app. With over 20 years of online gaming experience, we are constantly making improvements to our offering and hope to be able to convince you of this. We hope you give us a try again and in the future, please reach out to one of our customer representatives for further assistance via: -Call toll-free: 1-855-655-6310 (8am - 11pm, 7 Days a week) -Email: Support@nj.unibet.com -Live Chat ### 1/5 — Worst app! *2021-11-11, version 1.1.1* Don’t ever use this app. They will not let you withdraw your money. I just lost $500 because the app is terrible. They are the worst betting app I have ever experienced in terms of this. Please do not download this app because you will regret it like I am today ### 1/5 — Disgraceful Customer service *2021-10-25, version 1.1.1* I would 100% give them no stars if that was possible. I have accounts at multiple other online casinos and the customer service representatives at Unibet are the rudest most disrespectful people I’ve ever dealt with. And of course a manager or supervisor isn’t available to speak with. If you are wanting to be treated with fairly and with respect don’t even bother creating an account! **Developer response:** We apologize for your inconvenience dealing with Customer Support. We are constantly improving our support offering and investing in our team, to ensure that customers can speak to an agent as quickly as is possible. If you have any further questions, please reach out to one of our customer representatives via: -Call toll-free: 1-855-655-6310 (8am - 11pm, 7 Days a week) -Email: Support@nj.unibet.com -Live Chat ### 1/5 — Worst Sportsbook app in NJ *2021-10-21, version 1.1.1* Terrible app. Never loads, always freezes, have to open and close it multiple times just to do anything. Do yourself a favor and don’t even bother with this app. ### 1/5 — Fraudulent *2021-09-04, version 1.1.1* Stick with reputable sites, the app is slow and error prone and their practices are borderline fraudulent. I deposited cash with a special casino bonus adding a promotional balance (which I never touched). Unlike most other betting sites you bet with cash before the bonus dollars. I ended up breaking even on my cash balance after some betting. Now Unibet is telling me I cannot withdraw it, I must play out the cash and bonus 20x in 30 days to cash out anything. Fraudulent promotion. I should be able to withdraw my cash and forfeit the bonus. **Developer response:** We are disappointed that your experience has failed to meet expectations. All our promotional bonus terms are clearly labelled onsite and are approved by the DGE. Our bonus capabilities are constantly improving and being reviewed, so we hope that you will reconsider. We hope you give us a try again and in the future, please reach out via our other options as well so that we can investigate your specific case thoroughly. If you have any further questions, please reach out to one of our customer representatives via: -Call toll-free: 1-855-655-6310 (8am - 11pm, 7 Days a week) -Email: Support@nj.unibet.com -Live Chat ## Most critical reviews (10 lowest-rated) ### 1/5 — Skeptical at best *2024-01-09* Just so people are aware I found it just about impossible to withdraw funds. Every attempt to connect a bank account was unsuccessful. First it was because they don’t work with the banking app I was using. That’s understandable except you’ll let me deposit money with that account you just won’t let me withdraw funds to that account. Odd. Then I tried a well known bank. One that is featured on the bank account transfer option. Every time I tried to connect the spinning circle of endless disappointment would go on for eternity. To withdraw via PayPal you make a deposit through PayPal first. No problem except every card I tried to use through PayPal I got a message saying they don’t except that card. The only options left were a check by mail, minimum amount of $500, or a withdrawal at an actual brick and mortar location 2 hours away from where I live. Needless to say I didn’t make it to either before my funds had depleted to nothing and left me with a disgust for the entire app experience , deleting my account and the app, and bringing me here. Maybe it’s all just me, although I have no problem with any other app I use. Those apps also allow you to withdraw via a debit card which this does not. 3-5 business days is the fastest withdrawal. Like it’s freaking 1965 or something. I’ll end my rant now. If you choose to use this app hopefully you have a better experience than I did cause honestly mine was just disappointing all around ### 1/5 — Horrible customer service *2023-12-20* I never leave reviews because they are always subjective to different experiences for each person who leaves them however this company deserves these horrible reviews. I spent days trying to get every single form of verification i could to help including a legal drivers license, proof of address, and ssn. All of this plus asking what else i could provide wasnt enough when after being told to wait for days i was just told “we will not make the account because we couldn’t verify youre information” so not only do i sit in a queue for over an hour waiting for help, i also was given no help when i finally was connected after being told “we arent making your account” this company is completely immature and provides no help when people need it ### 1/5 — Worst app ever *2023-12-04* I deposited money an played for a Little then once i was ready to cash out i wasnt able to bc they took away the debit card cash out feature then proceed to tell me i had to connect to my bank which they didnt have an then tried to tell me to do paypal but when i went to deposit money from paypal it said it wasn’t supported so i tried to contact customer support an they did nothing about it an told me to try an use a different method an tried to just by pass my needs an closed chat without me even being able to respond will never use this app again ### 1/5 — HORRIBLE *2023-11-01* The good reviews 100% have to be fake, I’ve been playing on this app for quite a while and have NEVER EVER won yet, how can you play for almost a year and play several different games and never win, 9 times out of 10 you can’t even win enough to play for a while. It’s a complete joke! Rigged isn’t even the word. I play on all the no casino apps and this is by far the absolute worst! I’m done donating my money. I can guarantee those other reviews are fake or it’s someone that won once and guarantee they don’t win again. If you enjoy giving away your money then this is the app for you. Definitely rigged run and run fast !! You can play 20 different slots and not once get a bonus round on any. There’s just no way you can play that many games and for as long as I’ve been playing and not once win! I don’t know how they get away with this!! They can say all they want that it’s fair but I’ve been playing for a long time on all the online casinos and this is one of the worst ones there is! Time to delete ! **Developer response:** Thank you for your feedback. We want to assure you that all our games are tested and monitored by the State Gaming Board. They ensure that all games are fair and operate correctly. We are happy to look into any specific game issues for you. Please reach out to us via Live Chat, Email: support@pa.unibet.com or Phone: 1-855-486-4072 (8am - 11pm, 7 days a week). ### 1/5 — HORRIBLE *2023-10-21* The good reviews 100% have to be fake, I’ve been playing on this app for quite a while and have NEVER EVER won yet, how can you play for almost a year and play several different games and never win, 9 times out of 10 you can’t even win enough to play for a while. It’s a complete joke! Rigged isn’t even the word. I play on all the no casino apps and this is by far the absolute worst! I’m done donating my money. I can guarantee those other reviews are fake or it’s someone that won once and guarantee they don’t win again. If you enjoy giving away your money then this is the app for you. Definitely rigged **Developer response:** Thank you for your feedback. We want to assure you that all our games are tested and monitored by the State Gaming Board. They ensure that all games are fair and operate correctly. We are happy to look into any specific game issues for you. Please reach out to us via Live Chat, Email: support@pa.unibet.com or Phone: 1-855-486-4072 (8am - 11pm, 7 days a week). ### 1/5 — Trash! *2023-09-01* Maybe the app is new and improved but that’s about it, it’s still trash, I’ve played here many times (more then I should have) and still have not once won anything, not even close, it’s a money grab, you don’t even win enough to play for a little while , I’ve played several different games each time and you never win! How can you lose every single game? All of the nj casinos are rigged to some degree, 100%! If you have been playing long enough you will definitely see that, nothing is random, I can almost predict the outcome almost every time , either I’m psychic or they are rigged and I can tell you I’m not psychic. All the casinos are linked and you only win if your account is “deemed” worthy of a win, if your just starting out then you win, they make it seem so fair but after they reel you in they flip that switch. All the sudden certain games that you used to play and get bonus rounds semi often, will completely change, you’ll almost never get bonus rounds or win anything, it’s insane to me how they can sit there and say these casinos are not rigged, NJ department of gaming enforcement allows it to happen, their pockets are getting lined that’s all they care about. If you play at the land based casinos the same amount of time as the online but without using rewards cards so you can be tracked, guarantee you will win ALOT more than you will online, where you are being tracked . It’s disgusting they get away with this ! **Developer response:** Thank you for your feedback. We want to assure you that all our games are tested and monitored by the State Gaming Board. They ensure that all games are fair and operate correctly. We are happy to look into any specific game issues for you. Please reach out to us via Live Chat, Email: support@pa.unibet.com or Phone: 1-855-486-4072 (8am - 11pm, 7 days a week). ### 1/5 — Customer service is literally NON Existent *2023-08-08* So, 1 star for their new down grade… removed all casino games that are made by Everi, which are pretty much the best games out there, will say I managed to win some money, and every time I go to withdraw, it tells me to contact customer service. So… I look all over the app and come to realize, there is no number, no email, no live chat, just nothing to help me. So, I’ve one some money and essentially lost what I deposited as every time I try and withdraw it states that an error occurred and to contact their non existent customer service. So do yourself and don’t bother with this app, don’t bet at this casino, cause it’s just handing these people money you’ll never see again… don’t waste your time or money. **Developer response:** I do apologize for the poor experience you had with your withdrawal. If you could please contact us at: 1-855-486-4072 (8am - 11pm, 7 days a week) -Email: Support@pa.unibet.com -Live Chat, we would love to look into any deposit/withdrawal issues you were having further and assist. Ballys also did not acquire Unibet, as we are not affiliated. ### 1/5 — Bad *2023-07-16* Withdrawal process is awful they say can take up to 72 hours. I questioned them multiple times about my withdrawals they beat around the bush then 76 hours went pass no withdrawal approval so I got into a live chat told them I was gonna contact PGCB. 20 mins after that I got emails saying my withdrawals were approved but my account was suspended with no explanation and that’s ok you did me justice. Would not recommend that app to anyone!!! **Developer response:** I do apologize for the poor experience you had with one of your withdrawals. If you were still having issues with a withdrawal, please contact us at: 1-855-486-4072 (8am - 11pm, 7 days a week) -Email: Support@pa.unibet.com -Live Chat, we would love to look into any deposit/withdrawal issues you were having further and assist. ### 1/5 — New Ownership? *2023-07-14* Not sure when Bally took over UniBET, but I loved this app until I saw Bally owned it now. Tried withdrawing winnings twice, and was told they “can’t” process my request. Oddly enough, I could put ALL the money on it I wanted to, but they just do not let you pull any money back. HORRIBLE CASINO APP, crooks!! DO NOT DOWNLOAD OR USE UNLESS YOU WANT TO JUST THROW YOUR MONEY AWAY!! Draft Kings, Caesar’s, god ANY OTHER casino app is better than this one now. So unfortunate, I play thousands of dollars A WEEK, and will NEVER use this again unless you magically become allowed to withdraw your money. Had the same issue when I used the Bally app in DE, so it’s the company, for sure. WASTE OF TIME & MONEY. **Developer response:** I do apologize for the poor experience you had with your withdrawal. If you could please contact us at: 1-855-486-4072 (8am - 11pm, 7 days a week) -Email: Support@pa.unibet.com -Live Chat, we would love to look into any deposit/withdrawal issues you were having further and assist. Ballys also did not acquire Unibet, as we are not affiliated. ### 1/5 — Worst App ever *2022-11-19, version 1.1.1* I have tried many App for sportbooks. This one is 100% the worst! I even can't find where is"My Bet"?! And the support is nothing! OMG, please do a little better. ## Most praised reviews (10 highest-rated) ### 5/5 — Don’t believe the hype. *2024-03-18* Don’t believe the 5 star review. You will never win a jackpot. You won’t spend $2 on Keno and win $1000. Believe me I’ve played Keno from $.50 to $20 a round and never won $1000 on a single spin. Ever. And I’ve spend waaaaayyyyy more than I should on it. And several other games too. Not matter how much you wager, your never gonna win thousands so don’t believe any review that tells you otherwise. If I ever hit something remotely that big, I’ll change my review. But until then….. ### 5/5 — Best of the online Casinos *2024-02-13* I’ve connected to basically all of the Pennsylvania online casinos, and Unibet Casino is easily at the top of the heap. The initial login page is pleasing and professional. The deposits are easy so your up quick and in the action. The $$$ withdrawals are even easier. The game play was technically the best of all the sites I’ve been on. The games didn’t fail to load nor glitch mid play. And what I’m sure y’all really want to know is how good are the payouts. All I can say is the slots were super good to me. The one negative is I could only withdrawal $10k at a time of my winnings. But there are worse problems in life. Enjoy, I did. ### 5/5 — Great selection, fast payments *2024-01-27* I have an account with every licensed casino in the state of NJ. Unibet offers a great game selection from every major slot provider including AGS, IGT, Everi, and so many more. Unibet also offers a ton of rare games from those providers as well which is nice as it seems it’s just the same 90 games on every site nowadays. For payment options I use PayPal, and do with every casino that offers it. They pay out within an hour usually which I have NEVER seen with any other casino. Usually it is 24/48 hours, but an hour to get my winnings is great. There’s nothing worse than winning and having to wait 2 days to get the money. All in all, Unibet is in my top 3 for best casinos anywhere, not just NJ alone. Great site. ### 5/5 — Great app! Fast, No Bugs like other casino apps *2023-10-04* Fast deposit. 3 day withdrawal. Never have any issues with either. Fair gaming. Have won big on here. (And lost some!) overall very happy with casino speed and different games offered. **Developer response:** We are so glad to hear that you love our site! Thank you for taking the time to leave a review. We appreciate the feedback. ### 5/5 — BEST IN CLASS *2023-09-29* Unibet is, without a question, the most intuitive and reliable site I’ve ever used. I’ve tried them all…. It is the only gaming site that gives me the same thrills as a real life casino. The game variety, particularly the live dealers are the best… chatting with the dealer is so easy, never slows down play, and it feels like I’m sitting at a table in real life. A Friday night at the tables, my dog next to me on the couch, and an adult beverage is exciting without the noise pollution and sometimes air pollution of a real casino… no nudging of fellow players, no waiting around for a spot at a table, and no annoyingly slow persons who bet fifty one dollar chips roll after roll…. It’s never fun to watch someone meticulously place chips all over a roulette table for ten minutes between rolls…. And on the hand I’m not subjected to seeing that High roller placing fifteen $100 chips on a single number, which makes my stomach churn every time…. If you win you get a shout from the dealer… Not to mention I don’t have to go cash out ten miles away from the table… two clicks and the winnings are in my bank account in as fast as two days…. Unibet slots are awesome as well. Try Lightning Roulette if you want a real thrill… turn a measly $2 bet on your number in to a $1000 win if your number is picked as one of up to five lighting numbers…. Unibet is great… Play responsibly… **Developer response:** WOW! Thank you for your kind words. Our live dealers truly are the best! Thank you for your loyalty, we appreciate the feedback! :) ### 5/5 — Fast withdrawal great first deposit bonus *2023-01-05, version 1.1.1* Amazing experience as I had to call customer service got through very fast- the deposit bonus match play through requirement is the best I’ve found in New Jersey. And my withdrawal came in under and hour. A+ ### 5/5 — Simply the best! *2021-05-13, version 1.1.1* I've tried a bunch of the NJ apps and this is the best one for me. Betting on football, NBA, UFC all of it, it's got the odds in front of you and you can make your bet no problem. Good layout, good offers, competitive odds...it's the only betting app I use now. I also recommend the bettor bracket for March Madness, you get more control of your spread and you can still win money if one of your picks loses 🙌🏼 ### 5/5 — No more trips to AC for me *2021-05-10, version 1.1.1* The casino games on here are awesome, they've got something for everybody and I'm making some good $! I used to go to AC for some fun at the casino but I don't think I'll be doing that so much anymore, let's go Unibet keep making me money! ### 5/5 — Slots are a moneymaker!!! *2021-05-07, version 1.1.1* I was on real bad slot run but I FINALLY got my big win on Fortune Coin and I’m in the money now! Thanks Unibet! ### 5/5 — Awesome odds and bonuses *2021-05-06, version 1.1.1* I've tried a lot of different apps but honestly I like Unibet best. I find their app the easiest to navigate around, with all of the main views like what games are on right now and the game odds right in front of you. Bonuses have been generous too. Sports sign up is pretty normal with $250 risk free, but the casino welcome offer is a lot better than some of the other apps out there. Plus they keep providing good promos throughout the year like their boosts of the week and special offers. You'll find some other features on other sportsbooks but for all of the things that matter, Unibet is the one to pick for me --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*