# Unifi by Unity Bank — user reviews > 101 indexed App Store user reviews of Unifi by Unity Bank by Unity Bank Plc, rated 2.34/5 from 189 ratings. - Source: https://appshunter.io/ios/app/unifi-by-unity-bank/id1433927004/reviews - App overview in markdown: https://appshunter.io/ios/app/unifi-by-unity-bank/id1433927004.md - Rating breakdown: 5★ 38 · 4★ 14 · 3★ 19 · 2★ 17 · 1★ 92 ## What do users think of Unifi by Unity Bank? Overall sentiment: negative **Pros** - ✨ Intuitive internet banking platform (rare positive feedback) **Cons** - 🐛 Frequent login failures and timeout errors - 🚫 Unable to perform transfers consistently - ⚠️ App crashes and force closes regularly - 🔌 Connection errors and 'unable to connect' messages - 🔒 Account lockouts and restrictions without clear reason - 📊 Balance display issues and incorrect limit information - 🔄 Persistent update failures and outdated app notifications - ⏱️ Extremely slow app performance and loading times - 📱 Incompatibility issues with iOS devices - 🔐 OTP not being sent for registration and login - 💬 Poor and unresponsive customer service - 🚫 Daily transfer limits reset or reduced unexpectedly - 🔧 Recurring bugs that persist across multiple updates - 📲 App logs out users during transactions - ❌ Transaction history inaccessible **Commonly reported bugs** - Login timeout errors repeating indefinitely - App crashes on iOS devices - Unable to connect errors persisting for days - App requesting update when no update is available - Update not completing or installing properly - Account balance not displaying correctly - Transfer functionality failing with 'insufficient funds' error - App force closing during transactions - OTP not being sent on iPhone - Dashboard not loading - App logging out users unexpectedly - Parse errors and connection failures - Card details validation failing - Daily limit information showing incorrect amounts **Most requested features** - Upgrade daily transfer limits functionality - Improve app stability and performance - Fix update mechanism on app stores - Implement reliable OTP delivery system - Add transaction history accessibility - Improve customer support responsiveness - Optimize app for iOS 14 and above - Enhance card verification process ## Newest reviews (20 of 101) ### 2/5 — Needs troubleshooting *2026-08-12, version 2.2.2* The app has a lot of bugs, needs extensive work on app ### 1/5 — Worst and useless mobile app ever *2025-12-18, version 2.2.2* Please remove this code of a thing this bank is worst !!!! Someone can’t transfer out wtf ### 1/5 — Worst app *2025-12-13, version 2.2.2* Worst banking app ever it will put you to shame ### 1/5 — Update your app please *2025-12-02, version 2.2.1* Can you please let me transfer my money which bank is this for God sake!!!!! ### 1/5 — My account is been locked *2025-12-01, version 2.2.1* Have been trying to login my account now it has been locked and also restricted…very useless bank !!!!! Trying to reach out to the customer service to avail ### 1/5 — Update your app please *2025-11-28, version 2.2.1* I promise you after this I’m not using this bank again cause why can’t i be able to transfer my money after i upgrade my account???😫 ### 1/5 — Poor app *2025-11-25, version 2.2.1* Such a poor mobile app. You can’t even make transfer in peace ### 1/5 — Rubbish *2025-09-03, version 2.2.1* TRASHY APP DOES’NT DO ANYTHING HARD TO OPEN ASKING ME TO GO TO THE BANK RUBBISH ### 1/5 — BAD CUSTOMER SERVICE *2025-08-31, version 2.2.1* Do not open an account with them, I made a transfer but I haven’t received the payment yet and I can’t reach out to there customer support. Please refund my money back immediately ⛔️⛔️⛔️⛔️⛔️⛔️ Do not open an account with them, very poor customer service ### 2/5 — Update your app please *2025-08-04* Anytime I wanted to open the app to make a transfer it always says unable to login please find something to do and upgrade your app. Thanks. **Developer response:** Hello Topzyn, we apologize for all the inconvenience. Kindly send a mail to Customercare@unitybankng.com so we can look into your complaint and provide feedback. #WeCare ### 1/5 — Worst bank *2025-07-24, version 2.2.1* To be sincere this is the worst bank I have open Like why you create and app I can’t login at all It very poor I have money inside I can’t use it ### 1/5 — This app is totally useless *2025-06-01, version 2.2.1* This app is totally useless it doesn’t even deserve one star to be honest ### 1/5 — Dashboard problem *2025-05-05, version 2.2.1* I have been want to login for past a week now My dashboard is not loading. I am regretting using this bank already ### 1/5 — Most useless bank and bank app of all time *2025-05-02, version 2.2.1* Customer will call to complain but you're never going to pick up, this your useless mobile app is the worst of it all, I have been unable to login, daily limit is unheard of, you can't even access ur own account anytime you wish. I am never letting anyone use this bank ever again. Just a useless scam. ### 1/5 — Poor design, always errors *2025-04-11, version 2.2.1* The app just doesn’t work. Can’t log in, cant use the app for transactions. Such a terrible app ### 1/5 — Mariam *2025-04-03, version 2.2.1* I don’t understand how I will update my App and the moment I try to make a transfer it will log me out My funds are stuck I can’t do anything And why is your App always having Problems all the time This is very Poor ### 1/5 — Unable to Login *2025-03-30, version 2.2.1* This’s the most useless bank app I’ve seen. I’ve been unable to login for 4 days now. ### 1/5 — Complain *2025-03-14, version 2.2.1* This is the most useless bank app I’ve use so far in my life Immediately it’s time to make transfer u start having issue Very bad app ### 1/5 — One of the useless bank so far *2025-03-03, version 2.2.1* Their network is very badd ### 1/5 — BAD BANK!!!!!!!! *2025-02-07, version 2.2.1* It is a bad bank,I advice not to bother setting it up It doesn’t even worth up to a star ## Most critical reviews (10 lowest-rated) ### 1/5 — I don’t advice anyone to open an account with unity *2026-07-06, version 2.2.2* WORST BANK EVER FOR THE SAKE OF YOUR MENTAL HEALTH AVOID THIS BANK LIKE IT IS COVID 19 ### 1/5 — Very terrible banking *2026-07-01, version 2.2.2* You guys don’t know how satisfy your customers at alll, your app is always showing one error or the other very nonsense bank I don’t recommend ### 1/5 — Useless *2026-02-27, version 2.2.2* This is the most useless bank and ever. ### 1/5 — Terrible Update on Mobile App *2026-02-05, version 2.2.2* Perhaps,unity bank does not pay attention to the mobile app or the developers are not updating the app cause it’s terrible when trying to login and it keeps showing” unable to connect” for two days now. ### 1/5 — Most useless bank app ever!!!! *2026-01-25, version 2.2.2* Horrible!!! Nothing works on this app!! ### 1/5 — Update your app please *2026-01-22, version 2.2.2* What happen to this weird app again please help!!!!!! Can’t even login ### 1/5 — Worst banking app ever *2026-01-03, version 2.2.2* This app is basically unusable ### 1/5 — Inefficiency of the bank app *2026-01-01, version 2.2.2* The bank app is a complete time waster you need to do well ### 1/5 — Poor and Lethargic Customer Service *2025-12-23, version 2.2.2* My limit was said to have been increased to a 100,000 but the app kept showing 30,000. Even at that, I could barely send 10,000. I was told by the We_Care team that the app was undergoing maintenance as at November 11, 2025 and as at December 23, 2025, I still get the same message when I inquire on the status of the issue. Worst decision I think I have made was banking with Unity ### 1/5 — The worst bank app to have *2025-12-18, version 2.2.2* How can you provide a bank app that one can’t trust when u are in need. For the past three days now I can’t make transactions bank app daily limit from N250,000.00 to zero over a night ## Most praised reviews (10 highest-rated) ### 5/5 — Nonsense *2024-09-26, version 2.2.1* I can’t access the app most of the time this bank network is bad ### 5/5 — Cant transfer *2023-10-31, version 2.1* I cant do transfer on this app, it always fails whenever i want to transfer, please help me to rectify it ### 5/5 — Complaint *2023-04-05, version 1.5.1* I was asked to update my bank app on Apple Store that it’s outdated and I click on updates now , it’s not going through at all ### 5/5 — The app can’t be updated via iOS store *2023-04-04, version 1.5.1* I can’t update the app ### 5/5 — 😡 *2022-10-29, version 1.5.1* Check this app I think something is wrong I can’t open if I’m my phone ### 5/5 — I don’t understand how your apps work Why can’t I view my transactions history on the app?? *2022-10-24, version 1.5.1* Why can’t I view my transactions history on the app?? ### 5/5 — Unity bank *2021-07-31, version 1.4.0* I can’t download the new version on my phone and I need to send money out ### 5/5 — I’m unable to upgrade the app *2021-02-01, version 1.4.0* I can’t upgrade the app, why? ### 5/5 — Awesome Application *2019-01-22, version 1.3.0* This is the best internet banking platform I’ve ever used. 🥰 ### 4/5 — Developer *2022-03-31, version 1.5.1* Unable to update the app, having issues of transactions. Worst bank and app ever! You all better work on it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*