# UniFi Endpoint — user reviews > 272 indexed App Store user reviews of UniFi Endpoint by Ubiquiti Inc., rated 4.80/5 from 11,527 ratings. - Source: https://appshunter.io/ios/app/unifi-endpoint/id6450954172/reviews - App overview in markdown: https://appshunter.io/ios/app/unifi-endpoint/id6450954172.md - Rating breakdown: 5★ 10,598 · 4★ 421 · 3★ 106 · 2★ 75 · 1★ 327 ## What do users think of UniFi Endpoint? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Convenient access - 💡 Useful features **Cons** - 🐛 Bugs and glitches - 🔒 Security and privacy concerns - ⚠️ Lacking configurability - 🤖 Complicated user experience **Commonly reported bugs** - Softphone not ringing for external calls - Unwanted video call integration - Repeated door unlock attempts - Inconsistent door control functionality **Most requested features** - Add NFC support - Implement one-touch unlock - Integrate with CarPlay - Provide a widget option - Add texting capabilities ## Newest reviews (17 of 272) ### 4/5 — Great app *2026-08-18, version 4.0.3* Great app. Very convenient. Grants access with no problem. Only issue is you constantly have to update your location service every time you are on the app. ### 2/5 — Buggy *2026-08-17, version 4.0.3* This app constantly has new bugs ### 2/5 — Works well when you can log in… *2026-08-16, version 4.0.3* Seems like I have to reload the program to use it ### 2/5 — Photo backup not working *2026-08-07, version 4.0.2* Contacted support and told to wait for future update. No timeline for when that would be or other support offered. Unas pro is non functional for photo backup with iPhone ### 2/5 — Mobile backup is spotty *2026-08-03, version 4.0.2* The app works great apart from Mobile Backup. It will decide at some point that it’s not on the same network as the UNAS when it is, and then will refuse to work from that point onward through restarts and such. Only fix I’ve found was a UNAS factory reset but that’s hardly a solution. ### 1/5 — Backup’s broken *2026-08-02, version 4.0.2* I’ve been trying to get phone to unas backups working with support. With no luck. They keep telling me that they will fix it in the next release update but gave me no eta. Been an issue from day 1. They said it’s a known issue and have no fix for it or an eta. Expensive paper weight for me right now. ### 1/5 — iPhoto Backup Bugged *2026-08-02, version 4.0.2* iPhoto backup has been bugged for quite a few builds. Numerous forum posts on the Ubiquiti forums confirm. Ubiquiti do not appear to be able to fix this. ### 1/5 — Was good but no longer backs up photos *2026-07-28, version 4.0.2* No longer works ### 2/5 — Great when it works! *2026-07-28, version 4.0.2* Doesn’t always work. Relies on WiFi ### 1/5 — Stuck in loop *2026-07-27, version 4.0.2* Stuck in a refresh loop, looked it up to delete app and then reinstall and I did that and now the photo backup settings are gone and really no help for this at all as anything you find online is for older versions. ### 1/5 — Photo Backup funktioniert nicht mehr *2026-07-26* App neu, credentials neu aber Backup geht nicht … Zugriff auf Dateien geht. 🤬 ### 1/5 — Foto Backup funktioniert nicht mehr *2026-07-25* Leider funktioniert seit geraumer Zeit das Foot Backup nicht mehr: UniFi Endpoint and UNAS Not on the Same Network :-( ### 3/5 — With a few tweaks - it would be perfect *2026-07-21, version 4.0.2* We just installed a complete unified G3 based intercom access system in our community and so far we love it, but there are some glaring flaws in managing residents and visitors. The biggest flaws we cannot select what features in the endpoint app we want a particular resident to have. For example, for registered owners of the house, they should be able to create a pass, answer a call, unlock the gate, etc. But for teenagers in the house, we want to be able to remove certain features from the application, such as create a pass. So they would be able to answer a call if it comes and open the gate, but they would not have privileges to create passes. We need this type of granularity in terms of what features are enabled or disabled. These features could be stored in a policy we create specifically for this type of situation. And the entire creator pass workflow is missing critical features. Residents should be able to see a history of passes that have been used and upcoming passes that have been created. They also need the ability to revoke a pass rather than having to call admin to do that for them. ### 1/5 — Photo backup fully does not work *2026-07-19, version 4.0.2* Won’t do anything other than say refresh to connect. Sometimes says NAS is not on the same network. When it did work, the very first time, it requires the app the be in focus with the screen on. ### 4/5 — Unable to backup photos *2026-07-17, version 4.0.2* For some reason, photo backups have stopped working. I keep getting the error that I am not on the same network, when I am connected to the wifi. I can still access the NAS, so it isn’t a connection issue. ### 1/5 — Opens wallet *2026-07-15, version 4.0.2* If I put my phone up to an NFC reader it just opens my wallet automatically. Maybe make a card that can go in the apple wallet? ### 1/5 — Doesn't work *2026-07-15, version 4.0.2* always have to tap myself in ## Most critical reviews (10 lowest-rated) ### 1/5 — Instructions and capabilities do not work on Mac OS. Instructions only work on IOS *2026-08-18, version 4.0.3* Disappointing and frustrating experience - Ubiquiti can do so much better. Get with it! ### 1/5 — Confusing *2026-08-18, version 4.0.3* I get “invalid credential” error message. Getting FACE ID to work is difficult ### 1/5 — Needs Work. *2026-08-17, version 4.0.3* The connection is okay at best. Don’t answer while you are driving. The slightest dip in cell service will make it where no one can hear you. I’d give it more stars but I can not use my SMS messages with the app. Instead you have to use a browser on your phone. ### 1/5 — Sucks *2026-08-11, version 4.0.2* Can never locate console to open gate ### 1/5 — Steve the neumann of ninth legion *2026-08-08, version 4.0.2* Calibre is not a great choice but it does look nse to travel with ober ### 1/5 — Business owner *2026-08-05, version 4.0.2* Developed for administrators. Not for owners and certainly not for users. ### 1/5 — Never consistently works *2026-08-05, version 4.0.2* Sometimes I can open our gate but others I will click the gate button, it will say unlocked and turn green but the gate never opens. Wish my complex never switched to this ### 1/5 — Not tracked *2026-08-04, version 4.0.2* It looks like nobody tracks issues on this app. ### 1/5 — Do not use *2026-08-04, version 4.0.2* Doesn’t function at all ### 1/5 — Location services required *2026-08-03, version 4.0.2* Employer switched to using this instead of a key card, now I have to have Bluetooth enabled and share location to get in. ## Most praised reviews (10 highest-rated) ### 5/5 — b *2026-07-23* t mm cv gnu v f ki o veg ### 5/5 — Perfect *2026-07-21, version 4.0.2* This is a perfect service! Has never let me down and very very accurate! ### 5/5 — Super App *2026-07-18* App tut was sie soll und ist eine super Ergänzung im UniFi Universum. ### 5/5 — Great *2026-06-26, version 4.0.0* 👌🏾👌🏾👌🏾👌🏾👌🏾 ### 5/5 — 10.5.51 Update *2026-06-26, version 4.0.0* Working well and integrated (finally) properly with fabric to allow Drive access through endpoint when assigned to a fabric. ### 5/5 — One click wifi missing after upgrade to version 4 *2026-06-23, version 4.0.0* After upgrading from Version 3, the one click wifi option is gone… developers did do deeper checks on the app before forcing upgrades to it ### 5/5 — Coach *2026-06-14, version 3.7.12* The instructions were clear and precise. Aspire and its staff are outstanding. ### 5/5 — Convenient *2026-06-12, version 3.7.12* Awesome ### 5/5 — Amazing System *2026-05-30, version 3.7.11* I absolutely love UniFi. The AI is also very helpful. ### 5/5 — Hard *2026-05-28, version 3.7.11* Só hard for use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*