# Unifi Mobile Prepaid — user reviews > 21 indexed App Store user reviews of Unifi Mobile Prepaid by Telekom Malaysia Berhad, rated 1.10/5 from 36 ratings. - Source: https://appshunter.io/ios/app/unifi-mobile-prepaid/id1330917377/reviews - App overview in markdown: https://appshunter.io/ios/app/unifi-mobile-prepaid/id1330917377.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 34 ## Newest reviews (10 of 21) ### 1/5 — this is awkward please try again *2020-04-10, version 2.9.23* aduhhhhh! In latest version ady **Developer response:** Hi there, please log out and log in again to resolve this issue. Thank you. ### 1/5 — This is awkward. Please try again *2020-03-20, version 2.9.21* “This is awkward. Please try again” this is what I kept getting when opening the app and trying to use the app. Deleted the app and reinstalled multiple times. No luck. One of the worst app. What is the use of an app if users can’t use it and have to go to TM point or other places to reload? **Developer response:** Hi there, Please update your app to the latest version when you see an option. ### 1/5 — macam tak nak bagi orang subscribe je *2019-05-11, version 2.9.8* the app quite pathetic. a) bila nak isi digit, tekan satu digit, go back to keyboard, change back to digit keyboard and tekan digit lagi.. jenuh laaaaa kalau banyak digit.. b) nak guna online banking utk buat payment (in my case M2U) aja terus stuck. and fpx trasaction failed. worst case tak boleh reapply balik immediately, kena tunggu whole application rejected due to non payment (took few days). ikhlas tak nak offer orang guna ni? **Developer response:** Hello Din, boleh tahu gunakan kan iphone type apa ya? ### 1/5 — The non responsive app ever *2019-04-14, version 2.9.7* Was trying to register a mobile number through this app, the screen was so slow to respond in every stage, And when go to payment, it never success and only a blank page shown after a century loading!!! I’ve been trying for few weeks and still not able to register successfully, waste of time **Developer response:** Hi koji, sorry about that. Pls kill this app and retry again or reinstall? ### 1/5 — Needs latest iOS in order to update *2019-02-23, version 2.9.3* Opened the app to check data. App prompts to update. Went to App Store. It says need io12 to update. Why must u force ios12 on me? I’m happy with my current iOS and I want to be able to use the app to check my data usage too!!! Pls fix it! **Developer response:** Thanks for letting us know! We're working on it! ### 1/5 — useless and frustrating app *2018-11-22, version 2.8.6* first its confusing enough that all apps under tm is called unifi. why can't they integrate the apps to include wifi and mobile etc? As if there isn't enough passwords to remember! secondly, i can’t even register my mobile number on the app. so to make payments i hv to go to my bill on email, and click payment from there. what a bl***y waste of time - this app!! ### 1/5 — Poor TM technology *2018-06-07, version 2.4.6* This app is very simple but do not work well poor design that reflects TM poor technology ### 1/5 — First time login *2018-06-02, version 2.4.3* See alot issue on first time login unifi please aware this ### 1/5 — Older device compatibility *2018-02-24, version 2.1.15* I find it hard to reach every menu button on the apps where its a bit off for my iPhone 4s screen. Pls fix. ### 1/5 — Stuck *2018-01-21, version 2.0.3* Got stuck at the phone number selection. It did worked for few times then doesn’t wom at all.. How to proceed? ## Most critical reviews (10 lowest-rated) ### 1/5 — Uninstall re install after update *2023-11-25* Worst IT team ever. Every time update, need to Uninstall re install after update Fire your team for the sake of your reputation **Developer response:** Hi There, We are sorry for the inconvenience caused. Kindly clear your App History & Data by going to your iPhone settings before you try again. We will share your feedback to our App Developer Team for improvement. Thank You-hasbul ### 1/5 — App keep crash *2023-07-23* Need to re install every single time..what happened actually?? **Developer response:** Hi Gary, We are sorry for the inconvenience caused. Kindly clear your App History & Data by going to your iPhone settings before you try again. Reach us via Live Chat, Facebook(weareunifi) or Twitter(helpmeunifi) if issue still persists. Thank You-hasbul ### 1/5 — Always crashing *2023-04-05* The app always crashes. Also they state that the plan you buy is unlimited but they lied. You can’t read the terms and co. It’d be great if they’re fully transparent with all the plans. **Developer response:** We are truly sorry for the inconvenience caused. Perhaps clear your app History & Data by going to your Iphone settings before you try again. For any inquiries on unlimited pass, please refer https://home.unifi.com.my/sites/default/files/html/assets_mobile/doc/bebas/FAQ-unifi-Mobile-Prepaid-New-Unlimited-pass_Final-(9%20Feb).pdf Reach us through fb @weareunifi or twitter @helpmeunifi should you need further assistance. Thank You.-Helmi ### 1/5 — Keep crashing on iPhone *2023-02-27* Since apple came out with the new IOS 16.x this app has been crashing. Even with my older iPhone which can only take till 15.x, it does the same thing. I have cleared all my phone cache and did a soft reset on the phone and still no luck. What’s is going on? The app is not working with the current IOS. **Developer response:** Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.facebook.com/weareunifi. We'll pass it along to our development team and see if there is any way we can improve it. - Adip ### 1/5 — Remove this app from store *2022-02-15, version 4.1.0* 4-5 times updated but still not solve auto login. Need open 2-3 times for access this app! i thought only android. ios same too!! noob developers! **Developer response:** Sorry for the inconvenience caused. Our tech team are working hard to resolve this issue to serve you better. - Adip ### 1/5 — Worse app ever *2022-02-10, version 4.1.0* Hard to login and seldom works. Please fix this crappy software **Developer response:** Hello Niamah_8, we're sorry for the trouble caused. We will improve in the future! - Adip ### 1/5 — Nothing works, not even the login *2021-10-10, version 3.5.0* Nothing works, not even the login **Developer response:** Hey there, Could you try to clear data as well as cache and do open it again. Let us know the results ya. Thank you. ### 1/5 — Worst app ever !!! *2021-10-08, version 3.5.0* This app should be revoked from the App Store! Reply to developer:- Zero help from customer support. All gone silent! **Developer response:** Please contact our support team via https://www.facebook.com/weareunifi. We will assist you. ### 1/5 — Failure Apps *2021-09-28, version 3.2.0* Is this apps still alive? Can’t log in or can’t buy any stuff **Developer response:** Hi there. This is now fixed. Reach out to us if you're still having trouble, we'd be happy to help! ### 1/5 — Cannot use *2021-06-18, version 2.9.36* iPhone 7 update and app cannot use. Please fix **Developer response:** Hi, thanks for your feedback. we have noted about this. ## Most praised reviews (1 highest-rated) ### 2/5 — Need update to be able to handle latest IOS *2022-02-28, version 4.1.0* After updating IOS this app keeps crashing. Kindly update to enable me to continue using the service. Thanks **Developer response:** Hi Terence, We are sorry for the inconvenience. Kindly clear your app history & data by going to your iphone settings before you try again, reach us along with screenshot of error if issue still persists at https://www.facebook.com/weareunifi or https://twitter.com/helpmeunifi. Thank you -hasbul --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*