# Unilink agent

> Unilink agent (iPhone/iPad app by Unirsal LLC.)

- Source: https://appshunter.io/ios/app/unilink-agent/id6502754784 (this page in markdown: same URL + `.md`)
- Developer: [Unirsal LLC](https://appshunter.io/developer/1687894290)
- Category: Social Networking
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 44 MB
- Languages: English
- Released: 2024-06-21
- Data updated: 2026-06-20
- User reviews in markdown: https://appshunter.io/ios/app/unilink-agent/id6502754784/reviews.md

## What is Unilink agent?

Unilink Agent is the official mobile application for Unirsal's Unilink customer support platform. Designed specifically for support agents and team members, this app empowers you to deliver exceptional customer service from anywhere.

KEY FEATURES

Real-Time Conversations
View and respond to customer messages instantly across multiple channels. Never miss an important conversation again.

Smart Notifications
Get notified about new messages, mentions, and assigned conversations. Stay on top of your queue without constantly checking the app.

Multi-Channel Support
Handle conversations across multiple channels including Email, WhatsApp, Facebook Messenger, Instagram, SMS, and more - all from one unified inbox.

Multi-Language Interface
Native support for Arabic, English, and 40+ other languages. Switch languages anytime in settings.

Quick Replies
Use canned responses to reply faster to common questions. Save time and maintain consistency.

Voice Messages
Record and send audio messages when text is not enough. Listen to voice notes from customers.

Rich Attachments
Share images, documents, and files. View customer-shared media inline.

Team Collaboration
Mention teammates, transfer conversations, and collaborate on complex cases with private notes.

Advanced Filters
Filter conversations by status, assignee, inbox, and more. Find what you need instantly.

Customer Insights
View customer profile information, conversation history, and contact details right alongside the chat.

PERFECT FOR

- Customer support agents
- Sales teams handling customer inquiries
- Account managers
- Team leads monitoring queues
- Anyone using Unirsal's Unilink platform

REQUIREMENTS

- Active Unilink account on Unirsal's platform
- iOS 13.0 or later
- Internet connection

ABOUT UNIRSAL

Unirsal is a leading provider of customer engagement solutions in the Middle East, empowering businesses to deliver world-class customer experiences. Unilink is our flagship customer support platform, trusted by enterprises across the region.

For more information, visit https://unirsal.com
For support, contact support@unirsal.com

Note: This app requires an active Unilink account. Contact your administrator if you do not have one.


## Version history (last 3 releases)

### 2.1 — 2026-06-17

• Fresh new look: a refined dark theme across the app for a cleaner, easier-on-the-eyes experience.
  • Unirsal branding throughout the app.
  • Simplified, faster sign-in screen.
  • Performance improvements and bug fixes for a smoother, more reliable experience.

### 2.0 — 2026-05-19

What's New in This Version

Initial release of Unilink Agent on the App Store!

What's included in this version:

- View and manage customer conversations across multiple channels
- Real-time notifications for new messages and mentions
- Multi-language interface (Arabic, English, and 40+ languages)
- Quick replies with canned responses
- Voice messages - record and listen to audio notes
- Rich attachments - share images, documents, and files
- Team collaboration with private notes
- Advanced filtering by status, assignee, and inbox
- Customer profile and conversation history at a glance
- Multi-channel support: Email, WhatsApp, Facebook, Instagram, SMS

Built specifically for Unirsal's enterprise customers.

### 1.0 — 2024-06-21

No release notes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-20.*