# Union COOP — user reviews > 81 indexed App Store user reviews of Union COOP by UNION CO OPERATIVE SOCIETY, rated 3.40/5 from 192 ratings. - Source: https://appshunter.io/ios/app/union-coop/id993180002/reviews - App overview in markdown: https://appshunter.io/ios/app/union-coop/id993180002.md - Rating breakdown: 5★ 95 · 4★ 18 · 3★ 8 · 2★ 15 · 1★ 56 ## Newest reviews (15 of 81) ### 2/5 — Cancellation and extra fees *2026-06-11, version 6.5.3* Order cancellation should be added as an option. It’s not fair that customers are required to pay multiple extra charges, including service fees and the newly introduced water fee. There seems to be a lot of creativity when it comes to adding new fees and increasing revenue, but very little effort put into improving the customer experience or creating value for customers. Customer feedback does not appear to be listened to, and there is a noticeable lack of improvement despite ongoing concerns. Overall, the experience feels increasingly focused on charging more rather than delivering better service ### 3/5 — Variety *2026-06-10, version 6.5.3* I use to enjoy buying everything from here while I was in JVC. When I moved to mirdif, the selections and variety have been really bad. You need to really get the same items to this branch. ### 2/5 — Picker staff *2025-06-21, version 6.1.5* Many times i used to order and i had very unhappy and disappointed experienced that they delivered damaged papaya and unfresh vegetables. most of the time the silicon branch has no promotion items enough . The delivery 🚚 staff that I encountered are entitled and rude.! ### 3/5 — Better to buy from coop through instashop *2024-12-26, version 5.9.3* Their items, quality, variety and prices are amazing but the app and the non existant customer service can ruin the experience , first off there is no option on the app to cancel the order, incase of wrong scheduled or express you cannot cancel the order, customer service never pick up , but it’s a competition between carrefour and coop worst customer service , through phones and emails , so either you buy physically from their shops or house need instashop as a filter third party to make sure the order and the delivery goes on time ### 2/5 — Missing item *2024-04-22, version 5.8.2* On the 4th of April I ordered an item worth 89 dirhams, they charged my debit card but I never received it. I sent them two emails and nobody responded. I don’t think I will use this app again!! ### 1/5 — Worst Delivery Timing *2023-10-19, version 5.7.8* The worst delivery timing in any application!! Not late by minutes, no by hours and they don't even apologies about it. Literally orders being delivered at 12 am while am sleeping, on a school night!!! If u cant deliver on time don't let me chose the timing! If it wasn't for the availability and the range of products + pricing i would never order again! Stick to the timing slots or give me the real time availability for your deliveries. I have to stay at home the whole day just waiting for a delivery thats hours late. ### 1/5 — Online shopping experience *2023-10-07, version 5.7.8* Disappointed with online shopping Union coop as it's regularly sending expired or with almost nearby expiry dates products. Removing the expired stock through online delivery is cheating customers. Even though put the remarks and complaints the staffs calls back just to apologize and that’s it. Not felt valued as our time and efforts gets wasted. ### 2/5 — Regret *2023-07-28, version 5.7.3* I really regre ordering through this app. Very time consuming, no information about the delivery, and finally when I called them all they said that it will be late.... Very bad experience. ### 1/5 — The eReciept is not working all time *2022-07-11, version 5.3.4* There are some issues with the system When you are in some offer or you are in one category and you try to search there or filter the results you will not get what you are trying to find. The system has many faults and bugs which needs to be fixed. I’m ready if someone will contact me to give specific examples to check ### 1/5 — Weak online service *2022-06-05, version 5.3.1* Tried to use the online shopping twice but in both cases they failed to deliver the order. In the first time half of my order was out of stock, the second time they canceled my order and asked to place it again mentioning that they initiated the order from the wrong branch (so basically they wanted me to correct their mistake) ### 3/5 — Issues with login / contact us *2022-05-20, version 5.3.1* Please check your app . It’s having issues with log in and support ! ### 1/5 — App doesn’t work *2022-02-28, version 5.1* The app doesn’t work and I have missed points on several purchases. I click on it and it closes. I deleted, re downloaded multiple times. I click on app support and it takes me to the website and forces me to do a delivery option. I have gone to customer service, called, emailed, messaged on FB, and they don’t solve the issues. I have submitted all my receipts and I still have no points. Staying with Carrefour UPDATE BASED ON THE RESPONSE I GOT: I did write an email, sent receipts and sms confirmation, went to customer support, called… no reply. ### 1/5 — Don’t Buy From This App *2021-09-27, version 4.8* Don’t waste your time and money buying via this useless app, they will absolutely call you every time to replace unavailable items. It is impossible to fulfill 100% of your order. I always end up ordering from Carrefour or Noon. Every time I try giving Union Coop one more chance, but they fail again as usual. Bad stock management and ridiculous service. ### 1/5 — Payment gateway page *2021-05-17, version 4.3* You latest payment page with credit card is not designed properly, it is so big that the user can’t click return the main page and complete the purchase!! ### 1/5 — The app is crashing *2021-04-11* I’m using The app in iPad but now it crashes every time I try to open it ## Most critical reviews (10 lowest-rated) ### 1/5 — Spin Game *2026-05-23, version 6.5.1* Always try again, i think it is default so no one will win points haha not fair for loyal customers ### 1/5 — Does Not Work Anymore *2026-03-29* This app used to work somewhat fine. But recently, it has just stopped working entirely. I placed an order one night and was surprised to find that because the app was not able to find my user, my order was not even logged. I get that this regional crisis has probably put more strain on the app, but that’s what a good app should be able to handle. Will need to switch to a different supermarket now. ### 1/5 — Useless updates *2026-02-22* For what every week new update? ### 1/5 — Not cheap *2025-08-26, version 6.2.4* They are saying cheap but nothing is cheap comparing to other supermarkets Promotion section on the app is confusing They right the same place, price next items is how much is off, so confusing I felt this supermarket more empty year by year Just deleted useless app ### 1/5 — Worst app to order from *2025-06-21, version 6.1.5* Very difficult to navigate through it keeps on loading every time. When we order they call us and say things not available why did they add products if the my are not available? ### 1/5 — Update broke the app *2025-04-27* Your update on April 27, 2025 has broken the app. Not only has it logged me out completely, there doesn’t seem to be a login , and it is impossible to re-add an address for delivery purposes. ### 1/5 — Selling Starbucks, not conscience friendly *2025-03-03, version 5.9.7* They should remove Starbucks products! ### 1/5 — Very bad Services *2024-06-02, version 5.8.2* The service is very bad, if an order , cancel the order without asking the customer, if you want to get that one order, you have to order again. ### 1/5 — Inaccurate order late delivery *2024-06-02, version 5.8.2* Every single online order i make through the application is delayed and items comes up wrong Clearly they are not ready to plan the delivery schedule and items. I once had to pick up the order 2 hours after scheduled delivery time although i paid for delivery. Delivery charges were never refunded ### 1/5 — Not recommended *2023-12-17, version 5.8.0* Unfortunately this is the worst online app , when you order 10 items you may receive only 5 as there is no link between available stock in store and app. Also the highest delivery charge compared with carrefour and talabat , will delete and never use it again ## Most praised reviews (10 highest-rated) ### 5/5 — First time in union coop alnhda *2026-04-03, version 6.4.4* I was in union coop al nahda first time,cashiers from counter 3&4 Filipina and indian,and other staff wearing talabat and the bucher indian guy wearing white they are very helpful and kind staff,thank you so much guys,God blessed you always. ### 5/5 — Highly recommended *2026-01-16, version 6.3.8* Excellent application. Union Coop app is very easy to use, well organized, and makes shopping very convenient. I can quickly find all the items I need, check offers, and complete my order without any problems. It really saves time and effort. Highly recommended ### 5/5 — Tamayaz *2025-05-18, version 6.1.2* With tamayaz you can alot of discounts and online shopping is amazing better then every app in the store ### 5/5 — The best shop ever *2023-06-03, version 5.7.3* I love to make groceries only in Union Coop, everything is fresh, staff is helpful and kind ### 5/5 — New release is amazing *2022-09-19, version 5.6.0* I like the new App release, it is really good to and creating an order becomes so easy. ### 5/5 — Best *2020-05-29, version 3.2* I am European and this is not the store that I would generally go to because I feel it caters more to Arabic nationals; BUT I decided to visit , and you just have the best tomatoes, meat, fish, moutabel.... amazzzzzzing. And your staff at the cashiers is super nice and extremely helpful. Well done ! ### 5/5 — Your the best *2020-02-19, version 3.1* I love the vegetable section items are always fresh i have visited many supermarkets but in that fruit and vegetables section yo number 1 ### 5/5 — Easier and free parking; Attractive price; Multi locations *2019-12-22, version 3.0* Love shopping in Union. 1). Easy to find parking, and free parking; 2). Attractive price for products; 3). Good categories of product; 4). Frequent promotions; 5). Information well know ( specially SMS); 6). Keep improving (function of Mobile Apps); 7). Lots locations and easier to approach; 8). Nice display, not too crowded inside of supermarket; ### 5/5 — شكرا *2019-08-24* شكرا ### 5/5 — The interface is too bad *2019-08-14, version 2.5* The official app interface is bad compared to the other apps like the grocery or even Insta. You need to add a categorized lists for each grocery type sorted by brand or type like fruits , vegetables, meat etc. Now it is too hard to navigate between the deferent department. The grocery app is offering the option to order from Union coop with the most easiest interface and organized menus. I hope to use similar design --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*