# UnionBank: The Portal — user reviews

> 27 indexed App Store user reviews of UnionBank by UnionBank of the Philippines, rated 4.80/5 from 153 ratings.

- Source: https://appshunter.io/ios/app/unionbank-the-portal/id1414116892/reviews
- App overview in markdown: https://appshunter.io/ios/app/unionbank-the-portal/id1414116892.md
- Rating breakdown: 5★ 134 · 4★ 10 · 3★ 4 · 2★ 2 · 1★ 3

## Newest reviews (7 of 27)

### 3/5 — App is down

*2024-04-08, version 2.19.2*

App has been down since April 4 2024 without advisory.

### 4/5 — Wondering why we cant pay bpi credit card here

*2023-08-14, version 2.5.0*

Is it me or theres no BPI option in paying bills? Like for credit card payment? All the other banks are there for credit card payment?

### 2/5 — Offline

*2022-09-22, version 2.2.1*

Needs improvement

### 3/5 — Crashes when viewing Transaction History and Transaction Details

*2021-08-16, version 1.227.0*

Crashes when viewing Transaction History and Transaction Details

### 3/5 — Ok app and needs improvement

*2021-07-05, version 1.227.0*

Not as good as the personal banking app. No real-time update of transaction history. Still better than other banks. Commercial banking app should be as good as Personal Banking App of UBP.

### 5/5 — Reliable App

*2019-10-24, version 1.147.7*

Super intuitive, really easy to use. It’s got the best interface compared to the other banking apps I use

### 5/5 — Excellent

*2019-07-18, version 1.25.4*

Awesome user interface!

## Most critical reviews (10 lowest-rated)

### 1/5 — Bill Payment keeps on showing “error”

*2025-11-21, version 2.25.3*

Hello!! I hope this gets fixed. I’ve trying to pay bills via this app but the error still keeps on showing up! It’s hard to pay to bills if you are a Unionbank client. PLEASE FIX THIS!!

### 1/5 — LOADING FUND TRANSFER

*2025-02-18, version 2.24.0*

I cant request a fund transfer. It stuck on loading..

### 1/5 — Malfunctioning always

*2024-08-07, version 2.21.0*

The app keeps hanging and then crashing and very unreliable to use on my phone. Very inconvenient for “mobile banking”

### 1/5 — Poor login functions

*2024-07-19, version 2.21.0*

Otp takes too long and sometimes wont deliver

### 1/5 — OFFLINE!

*2024-04-11, version 2.19.2*

Im trying to register and verify my account but it gets an error "Ref APICDAO005" please fix!!

### 1/5 — Down

*2024-04-05, version 2.19.2*

Always down and cant even make transaction mostly on paydays

### 1/5 — Broken notification

*2023-11-14*

Hassle having to click each account to see what’s for approval.

### 1/5 — Online Check deposit does not work

*2023-05-15, version 2.3.1*

I repeated multiple times to deposit the business check and in fact that check is from Union Bank but it just says “Check Number Not Found” even if the check number is correct.

### 1/5 — CANT CONTINUE REGISTRATION DUE TO ERROR

*2022-11-27, version 2.2.1*

I CANT CONTINUE MY ONLINE REGISTRATION BECAUSE IT KEEPS HAVING ERROR.

Can you FIX IT?

### 2/5 — Corporate App always inaccessible the past 2 weeks

*2024-04-11, version 2.19.2*

App is always offline the past 2 weeks. Please check.

## Most praised reviews (10 highest-rated)

### 5/5 — Union bank

*2025-12-27, version 2.26.1*

Union bank Mobile app has been a great help in managing my business and daily transactions. It makes banking easier, faster and more efficient especially for a busy entrepreneur like me.

### 5/5 — Excellent

*2024-11-08, version 2.23.0*

It is very useful

### 5/5 — helpful app

*2024-10-15, version 2.22.0*

helpful app

### 5/5 — Great App

*2024-10-01, version 2.22.0*

Great App

### 5/5 — User exp

*2024-07-28, version 2.21.0*

the best app for business owners by a longshot

### 5/5 — Just a suggestion

*2024-07-18, version 2.21.0*

It would have been a perfect app if online transfer info are in bigger letters and a little bit bright. ☹️

### 5/5 — Very easy to use and secured

*2024-02-29, version 2.19.2*

Very easy to use and secured

### 5/5 — Best Corp Bank out there

*2023-02-17, version 2.2.1*

The Portal is soooo easy to use, very user friendly and intuitive. Havent had much problems, downtimes, failed transactions in the past 7 months that we used it.

### 5/5 — Best Banking App

*2022-09-13, version 2.2.1*

One of the best, if not the best business banking app in the Philippines.

### 5/5 — Too good!

*2019-11-06, version 1.147.7*

Cant believe it

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*