# UnionMobile — user reviews > 113 indexed App Store user reviews of UnionMobile by Union Bank of Nigeria Plc, rated 3.10/5 from 663 ratings. - Source: https://appshunter.io/ios/app/unionmobile/id1253595309/reviews - App overview in markdown: https://appshunter.io/ios/app/unionmobile/id1253595309.md - Rating breakdown: 5★ 242 · 4★ 65 · 3★ 79 · 2★ 75 · 1★ 202 ## What do users think of UnionMobile? Overall sentiment: negative **Pros** - 🚀 Fast transactions - 👍 User-friendly app - 🔒 Secure banking **Cons** - 🐛 Frequent crashes and login issues - 🤖 Poor customer service - 💤 Slow network and app performance - 😡 Frustrating user experience - 🤦‍♂️ Account and transaction issues **Commonly reported bugs** - Login failures and app freezes - Delayed OTP delivery for transactions - Inconsistent app behavior across devices **Most requested features** - Improve biometric login functionality - Allow hiding of account balance during transactions - Streamline airtime purchase process ## Newest reviews (17 of 113) ### 3/5 — Just work on your service *2026-04-01, version 2.9.2* Service 59% ### 3/5 — My experience in three years *2025-01-13, version 2.8.8* It’s a very nice app, you can link up your business account and sayings in one go and transfer from them, honestly union mobile is the best ### 2/5 — Login error *2024-11-19, version 2.8.8* I can’t log in into my app , pls fix it asap ### 1/5 — You’re doing nonsense with your server *2024-11-18, version 2.8.8* I need do business this morning please credit all my money . Since 3 days ### 3/5 — Not able to access *2024-11-17, version 2.8.8* After dating my mobile app, I find it hard to login the app ### 1/5 — Poor! *2024-11-09, version 2.8.8* Very poor app. It did not let me make transfer’s and It’s not letting me sign back into the app. Too many trials may lock my account and I am a avoiding that ### 2/5 — Account balance *2024-11-02, version 2.8.8* There’s no point in adding the hide balance feature if it’s still going to show my account balance when I want to send money! Please fix it and make sure the account balance stays hidden! ### 2/5 — Bank 🤦🏼‍♀️ *2024-10-02, version 2.8.7* Good app stupid bank ### 1/5 — Login issues *2024-07-31, version 2.8.7* This is not the first time this nonsense is happening Someone will send me money I will not see alert I won’t be able to login go confirm payment It will be saying login fail Worst bank ever This might be the last time I’m using this stupid account ### 1/5 — Useless *2024-07-21, version 2.8.7* Very useless app you can't get otp to withdraw your money nonsense app and because of this app am going to stop banking with this bank ### 1/5 — Review *2024-06-02, version 2.8.6* Appears to be the worst bank ever, their network service is the worst ### 1/5 — Transfer pin *2024-05-25, version 2.8.6* Why can’t i receive my Token pin ? ### 3/5 — Verification code *2023-11-16, version 2.8.5* I deleted my bank app then i tried to login but they have been sending the code to my glo number and glo network doesn’t work here in Cyprus.I have been trying to get my verification code on gmail but it’s not working. ### 2/5 — I can’t login to my mobile bank app *2023-11-02, version 2.8.5* I can’t login to my mobile bank app ### 1/5 — Complaint *2023-10-30, version 2.8.5* Most times I regret using this bank App ### 1/5 — Poor network system *2023-10-09, version 2.8.5* This bank has one of the poorest network system when it comes to this app. You need to work on your network system and improve on it because it’s very annoying. Thank you😡😡😡😡 ### 1/5 — Glitchy! *2023-09-28, version 2.8.5* A really nasty app that rarely works. Absolute garbage and a shameful waste of everybody’s time. Won’t recommend the bank or the app either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Login Complain *2026-06-20, version 2.9.2* Useless app I forgot my password and username because on my old phone I do use face recognition now trying to retrieve my login details using my new phone it kept telling me unknown error occurred When exactly are you guys going to know the error that occurred ### 1/5 — Scam thief *2026-01-29, version 2.8.9* Imagine sending money to your bank app on Jan 21 but yesterday I went to buy some food to eat but this fools 😡 disappointed me. Having money in your bank account and can’t be able to withdraw it. So I’ll need to go to the bank this bank is just rubbish bank I swear 😡😡😡😡😡😡😡😡😡😡😡😡😡 ### 1/5 — My complaint *2025-10-26, version 2.8.9* Step up with your network service it’s so bad . Top 3 worst banking service in Nigeria tbh Do better Thanks ### 1/5 — Request to unfreeze my account. *2025-09-09, version 2.8.9* You guys are thieves…..unoin bank is a scam and I’ll tell you not to bother opening an account with this thieves ### 1/5 — Worst customer service *2025-07-07, version 2.8.9* If I could give no star that is what I will give, worst customer service ever, my account was blocked and they need me to notorise it with an amount that is outrageous, customer service won’t respond and when they do, they don’t solve the issue for you, all I want is to close down my account with you as soon as possible ### 1/5 — The most foolish bank *2025-06-10, version 2.8.9* Rubbish didn’t send Code earlier ### 1/5 — App not opening after updating *2025-06-01, version 2.8.9* App force stop itself without opening! This should be resolved immediately ### 1/5 — Request to unfreeze my account. *2025-01-30* I need my account back and my money, or else I swear I’ll get to the bottom line of this. I called this people in front of my manger but they wouldn’t pick up either. Kuda gave this people time to provide proof that the money was sent erroneously but they didn’t respond back either that’s why they lifted the ban from the account. So why won’t my bank do the same the same. You guy should contact palpate and let them know customer need his money or else I’ll sue my bank for damages and failure to request court order before freezing my bank. I’ve been banking with union for years now so what’s all this? ### 1/5 — Worst bank *2025-01-14, version 2.8.8* Very poor network failure. Worst bank ever. I’ve been waiting for them to refund my money for days. They are thieves. ### 1/5 — Network problems *2024-11-18, version 2.8.8* This bank is a nightmare, they will frustrate you and make you run mad 😡 ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional OS *2025-01-13, version 2.8.8* I love the OS. One of the best apps to use in that regard. Through certain aspects could be better ### 5/5 — Login issues *2024-03-09, version 2.8.5* Always encountering the failed attempts in logging into my OWN account, y’all better have this sorted or you’d loose customers ### 5/5 — Biometric not working *2023-01-11, version 2.5* Hello I just made an update to the latest version then the Face ID/ Biometric login vanished ### 5/5 — Under maintenance since how many days now *2023-01-01, version 2.4* What kind of bank is union bank for I can’t even login into my bank if this continues till end of today I will make sure I close this union bank ### 5/5 — I got a problem with my account *2022-11-17, version 2.4* I can’t login to my account or do transfer I can’t enter my account what is going on now ### 5/5 — Cool app *2021-08-29, version 1.19.2* I love this app very nice and easy to use ### 5/5 — Union bank *2021-05-12, version 1.19.0* I’m so happy for the bug fixes and improvements being made on the Mobile App! Now it really looks special and spectacular! I wish to say It’s the best bank I’ve ever experienced!!! 🥰❤️ ### 5/5 — Bad experience *2020-11-07, version 1.18.1* I update my app now it’s saying device lock pls how can unlock my device without going to bank or calling the customer care line. ### 5/5 — Showing of balance after transfer *2020-09-06, version 1.18.1* Admin to be sincere this is a useless app that will be showing your account balance after transactions I love union bank so much because it’s fast to do transactions but when you want to send a screenshot it will show balance under savings accounts, people are going to be knowing how much you got in your account after sending them a screenshot... it’s so annoying pls do something about it snappy ### 4/5 — Good app *2023-11-13, version 2.8.5* Good app my app ever for transactions and many more --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*