# UNIT 1 — user reviews > 63 indexed App Store user reviews of UNIT 1 by Unit1, rated 2.60/5 from 54 ratings. - Source: https://appshunter.io/ios/app/unit-1/id6462904700/reviews - App overview in markdown: https://appshunter.io/ios/app/unit-1/id6462904700.md - Rating breakdown: 5★ 17 · 4★ 1 · 3★ 3 · 2★ 7 · 1★ 26 ## Newest reviews (12 of 63) ### 4/5 — Great Hardware; V3 Finally Works! *2026-06-15* I got my Faro with the original kickstarter and now have a new one after the first suffered a crash—and the emergency contact feature worked as intended. The latest v3 of the app was broken for me on all my iOS devices, but the 9 June ‘26 update has fixed all the off-screen UI elements that kept me and others from saving changes to helmet settings. Yay!! **Developer response:** Thank you so much for your feedback, support, and patience throughout the process. We truly appreciate you taking the time to share your experience with us. We hope you enjoy using the app and all the features it has to offer. Most importantly, have a great ride and stay safe out there! Best regards, The Unit1 Team ### 4/5 — Great hardware; V3 Finally works *2026-06-15* I got my Faro with the original kickstarter and now have a new one after the first suffered a crash—and the emergency contact feature worked as intended. The latest v3 of the app was broken for me on my iOS devices, but the 9 June ’26 update has fixed all the off-screen UI elements that kept me and other users from saving changes to helmet settings. Yay!! ### 3/5 — App isn’t sending verification email *2026-06-13, version 3.4.1* App isn’t sending verification email. Chatbot insists iOS version 26.4 is not valid and the email help has not responded. The help is very slow but eventually responded. I changed the review from one to three stars after it was sorted. They keep sending messages asking me to review further. 3 stars because support was too slow. ### 4/5 — New App Doesn’t remember most settings *2026-05-02, version 3.1.1* I constantly have to turn on Crash Detection and resave my turn signal settings. ### 3/5 — Where are my colors *2026-04-15, version 3.1.1* I was loving my Unit 1 and helmet untill the update in April of 2026 came along. Where did my colors on the back of my helmet go???? ### 3/5 — App isn’t sending verification email *2026-04-11, version 3.0.0* App isn’t sending verification email. Chatbot insists iOS version 26.4 is mot valid and the email help has not responded. The help is very slow but eventually responded ### 1/5 — not iPhone SE compatible *2026-04-08, version 3.0.0* I love my Aura helmet, but the app doesn't render menus properly on iPhone SE. I can't customize my light settings because all of the options render off the screen. ### 2/5 — Difficult to start connection *2026-02-16, version 2.10.12* After click scan, it keeps reminding to turn on Bluetooth while my Bluetooth on my phone is definitely on. Can’t even start testing the app. ### 2/5 — Needs work *2025-11-02* You can tell the developers wanted this to look good, but in their efforts to make an app that’s visually appealing they severely sacrificed the user interface (UI) and ease of navigation in the app. For example, after pairing my helmet, remote and smart lights and setting their custom patterns, it was next to impossible to get back to changing them or even selecting the device I wanted to edit. You’d think with the pictures on the main page showing your paired devices that you could tap on one and it would bring up your set preferences with a button or option to change. But no, there’s no easily found button or option to change any options on any of your devices after being set. I’ve owned two smart helmets, this and the Lumos brand helmet and the Lumos app UI is extremely easy to navigate in comparison to this. Instead of making such a visually appealing app, make it easier to navigate and set/ change the preferences of your devices. **Developer response:** Hi tjh217, You’re absolutely right. We’re currently overhauling the entire UX and UI, and we expect the updated experience to go live in the next couple of months after a full beta validation cycle. The new interface will make it much easier to customize your light preferences and store them directly in the helmet’s memory, so you can switch modes without relying on the app once everything is configured. Thanks for your feedback — it genuinely helps us keep raising the bar. ### 3/5 — Neon Compatibility Still Broken *2025-10-14* While newest update allowed the Neon helmet to be paired, the app crashes every time I try to do my settings on the helmet. Battery level shows at 0% as well. Looking forward to this getting fixed so I can adjust my helmet to match my smart light on my Torch. **Developer response:** Hi, thanks for reaching out, and sorry for the trouble! Since your NEON helmet was part of the crowdfunding campaign, it originally needed to be connected through TestFlight during the beta phase. Now that we're officially out of beta, you can retry the connection using the regular version of the app from the Play Store — it should work without any issues. ### 1/5 — Unusable *2025-08-23, version 2.9.4* One of the worst apps I’ve ever used. App could not pair to the helmet even though I was getting a “device found” message. This app has an inordinate number of 1 and 2 star ratings and I understand why. I should have read these reviews before I bought the helmet. In short, I a premium price for a helmet whose features I cannot use. ### 2/5 — Doesn’t work *2025-05-09, version 2.7.4* Unfortunately the app doesn’t sync with my two lights ## Most critical reviews (10 lowest-rated) ### 1/5 — Smart lights *2026-08-09* Just got these and wanted to install them today. Universal mounting kit does not come with a saddle mount. Smart lights have been on the charger all day in their case and are still not charged. Software update is impossible. For the money I spent on this junk, I regret it. I’m sending the smart lights back for a refund. Absolutely ridiculous and frustrating!!! **Developer response:** We’re very sorry for the frustrating experience. The Smart Light Mount Pack does include a saddle mount, so if yours was missing, we’d definitely like to look into this and make it right. We’d also like to help with the charging and software update issues you’re experiencing. Please reach out to us at support@unit1gear.com. Our Support team will be ready to assist, troubleshoot these issues with you, and make sure everything is working as expected. ### 1/5 — Totally useless *2026-08-08* Paid $259USD for a smart helmet to get crash alert system. App is awful. Will not allow me to set up crash alert. Enter information but it will not let me save it. Have turned helmet and app off. Turned off phone. Deleted app and downloaded again. Hour later and still cannot set crash alert up. Do not waste your time and money on this helmet. **Developer response:** We’re very sorry to hear you’ve been having trouble setting up Crash Alert. We’d love the opportunity to help get this sorted and guide you through the setup until everything is properly configured and working as expected. Please reach out to our Support team at support@unit1gear.com. We’ll be happy to take a closer look and help you get Crash Alert up and running. ### 1/5 — Words cannot describe how terrible this app is *2026-07-11, version 3.4.1* I could literally one shot an AI prompt, and Claude code and make a better app than this. The controls don’t work. The organization is just backwards and you can’t just set the light settings. There’s all these modes and they and the settings don’t save after you save them. I cannot for the life of me figure out how to get my rear light to blink red ### 1/5 — No support!!!! *2026-06-05* Trying to set up my new helmet & turn signal… part is to put in your email address and they are to “verify”. Except they NEVER send an email! I have tried 2 different email addresses. I have reached out online. Their support is basically only by email and they “will get back to me with in 24 business hours”. So they have 3 days. I get an email, respond & then have to wait AGAIN FOR 24 business hours!!!! It will take MONTHS AT THIS RATE!!! **Developer response:** Hi there, thank you for sharing your experience, and we're really sorry for the frustration this has caused. We'd like to take a closer look at your specific case and help get this resolved as quickly as possible. Please contact our support team through the following link so we can review your account and investigate the verification issue in detail: https://help.unit1gear.com/hc/en-us/requests/new . When you reach out, please let us know which type of email address you're using to sign in (Gmail, Apple/iCloud, Yahoo, Outlook, etc.). This information can help us identify the issue more quickly. Thank you for your patience. ### 1/5 — Version 3 still unusable as of 26 May update *2026-05-26, version 3.3.1* I've had a Faro since there original Kickstarter. The latest update still has elements of the UI fall off-screen and it's basically unusable on my iOS devices. Wish their app support was as good as the physical product team's :( ### 1/5 — Great hardware; horrible software *2026-05-15* I got a Faro helment from Unit1’s kickstarter campaign and replaced it recently after a crash. The original app worked just fine; the second version—which I ran some dev on testflight—was just on par with v1 when Unit1 release v3 this Spring… and we’re back to square one. The new version is unusable. UI elements fall offscreen; when you try to customize light settings, you can’t confirm them as the `discard change’s popup answers are off the bottom…Uhg. I just don’t understand why they release a new broken version when the prior ones worked/needed minor tweeks. ### 1/5 — Great helmet; software is back to square 1. Even the update of 14 May 2026 is broken :( *2026-05-15* Ugh…I got a Faro helmet as part of the original Kickstarter. The original app did its job and the second version was finally back to the usability of the original, mod some quirks. The new version 3 is…a disaster. It’s literally non-functional; it borked my original presets and there are literally elements of the new UI that fall offscreen on my iPhone, so I can’t reconstruct them b/c the confirm dialogue is mostly off-screen. Grrr. I’d give it zero stars, but at least I can still use my helmet(s) is some way?!? ### 1/5 — Latest update removed features *2026-05-04* This latest update removed some key features for both turn signals and brake lights. Auto turn signals and the option to keep the turn signals on until you press the remote are gone. The brakes only have 2 animations you can choose from (solid & flashing). Both of which are not further customizable, you can only change the sensitivity for the brakes to be triggered. Turn signals you only have the option of 10-20 or 30….. I have been trying to find ways to factory reset all of my devices to the previous firmwares or to use an older version of the app but I have had no luck. Support is no help either. I definitely regret my decision to purchase unit1 products and should have gone with lumos. On top of that my helmet keeps sending a crash notification to my emergency contact even though I have not fallen. I have made a big mistake investing so much in the unit 1 ecosystem. **Developer response:** Thanks for your feedback — we truly appreciate you taking the time to share your experience with us. We wanted to let you know that later this week we’ll be releasing an update that includes a new Manual Turn Signals option, allowing you to activate and deactivate the turn signals manually. Regarding the Brake Lights, for safety and legal compliance reasons, we don’t recommend or support other lighting behaviors while riding. However, you can still fully customize your Light Modes and effects whenever the brake is not activated. Here’s a guide where you can learn how to customize your light modes, get the most out of your gear and explore all the available features: https://support.unit1gear.com/app Regarding the Crash Alert message issue you mentioned, our team is already looking into it to better understand what’s happening. Thanks again for your support and feedback — it helps us keep improving. Feel free to reach out anytime for any other questions or concerns here: https://help.unit1gear.com/hc/en-us/requests/new ### 1/5 — Poor app, it never syncs *2026-04-24* I have already enabled the emergency contact, rain sensing, and light sensing features. However, after closing and exiting the app, and then re-entering it, all settings are turned off. I am at a loss for words and don't know how to resolve this issue. The official team also doesn't have a solution for similar problems. I have already upgraded the app to the latest version **Developer response:** We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support! ### 1/5 — Great custy support for the hardware; software is back to square 1. *2026-04-23, version 3.1.1* Ugh…I got a Faro helmet as part of the original Kickstarter. The original app did its job and the second version was finally back to the usability of the original, mod some quirks. The new version is…a disaster. It’s literally non-functional; it borked my original presets and there are literally elements of the new UI that fall offscreen on my iPhone, so I can’t reconstruct them b/c the confirm dialogue only appears half-onscreen. Grrr. I’d give it zero stars, but at least I can still use my helmet(s) is some way?!? ## Most praised reviews (10 highest-rated) ### 5/5 — Updating my review *2026-05-31* With the latest firmware updates this app and my devices are working very well! Thank you for all of your hard work and innovation ♥️ **Developer response:** Hi! We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support! ### 5/5 — Neon + Remote on iPhone 15 pro max *2026-04-17* easily connected and configured the neon helmet with remote control on iPhone 15 pro max. updated firmware successfully. started my experience only with new latest version 3.1.1 of app. quickly and intuitively figured out the settings. it seemed to me that the adjusted backlight modes are not always saved correctly or synchronized, I had to create and confirm the same settings several times **Developer response:** Hi there, thanks so much for your feedback — we’re really glad to hear you’re enjoying the experience and getting the most out of your gear. We truly appreciate you taking the time to share this with us. We’re also working on an upcoming update that will address the point you mentioned. Thanks again for your support, UNIT 1 Team. ### 5/5 — Great *2025-10-18, version 2.10.8* Brilliant helmet — sleek design and great features. The app needed a bit of patience at first, but once sorted, it works beautifully. ### 5/5 — 5 stars isn’t enough! *2025-09-18* I have several products now from Unit 1: the Faro and Aura helmets, the Smart Light, the backpack and other accessories, and am continually impressed with them. Everything about them is high quality and intuitively designed. Highly recommend to anyone who wants to be seen on their bike!! Additionally, their customer service is absolutely stellar. I was having user errors pairing my devices, and after a virtual help session with Maria, we had everything working as advertised! 5 stars isn’t enough!! **Developer response:** Wow, thank you so much! 🌟 We’re incredibly happy to hear how much you’re enjoying the whole UNIT 1 lineup, and that everything’s working smoothly now. It was a pleasure helping you get everything set up, and if you ever need anything else, you know where to find us. Wishing you many safe (and visible!) rides. ### 5/5 — Features do not work *2025-07-05* App is still basically garbage you cannot adjust any lighting effects on your helmet after you’ve set a preset you cannot favor any presets which then doesn’t allow you to do any further **Developer response:** Hi, Thank you for your honest feedback. We’re very sorry to hear that the app experience has been frustrating for you, especially when it comes to customizing and saving your lighting presets. As a small but growing company, we are still ironing out many areas of the app experience. The limitations you've pointed out, such as not being able to adjust effects after selecting a preset or favoriting them for quicker access, are real pain points, and we're working to address them in upcoming updates. We're committed to making the app not just functional, but truly enjoyable to use. Your feedback is instrumental in helping us get there, and we appreciate you taking the time to point these things out. If you're open to it, we'd love to hear more about your experience directly and see how we can support you in the meantime. Please don’t hesitate to reach us at support@unit1gear.com. Thanks again for your patience and support, The UNIT 1 Team ### 5/5 — Incredible and Underrated *2025-05-29* I love this app and all of the customization. I will note that it didn’t save my emergency contact after not riding for a bit. But otherwise if you watch their video tutorials and customize your settings for your riding conditions you will hopefully be as pleased as me. Keep up the great work! 🙌🏽 **Developer response:** Thanks so much for the great feedback, Ryan! 🙌🏽 Glad you're enjoying the customization. If the emergency contact issue comes up again, just reach out at support@unit1gear.com — we’d love to help. Ride safe! 🚴‍♂️💡 ### 5/5 — Replacement Part *2025-03-17, version 2.7.4* I needed a replacement part for my helmet. Bram at Unit 1 has been extremely helpful friendly, he made the whole proses easy stress free. The part arrived few days later. ### 5/5 — Unit1 experience *2025-03-14* After looking at the app tutorials on the website I decided to give it a go. Works as expected and was easy to pair to my Aura **Developer response:** Thanks for giving it a go and for the great feedback! 🙌 We're glad the setup was smooth and everything’s working as expected with your AURA. Ride safe! 🚴‍♂️ ### 5/5 — Awesome *2025-02-24, version 2.7.4* Great products and amazing customer service. ### 5/5 — Great App *2025-02-15, version 2.7.4* First time using it worked great love the UI and customisation of the lights and features. The only thing that was annoying is to make sure you pair your helmet and remote offline first before you pair it in the app so you won’t have any pairing issues in app. Overall great app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*