# Unite Students — user reviews > 18 indexed App Store user reviews of Unite Students by UNITE, rated 4.90/5 from 35 ratings. - Source: https://appshunter.io/ios/app/unite-students/id6503601526/reviews - App overview in markdown: https://appshunter.io/ios/app/unite-students/id6503601526.md - Rating breakdown: 5★ 33 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t login *2026-04-02* I am unable to login. It simply says “something went wrong” whenever I try. I have tried multiple times over 24 hours, I have deleted and redownloaded the app as well. I tried to contact someone but the chat button on the website wasn’t working. ### 1/5 — k *2025-11-14* logged me out and won’t let me log back in ??? **Developer response:** Thanks for getting in touch, Jeff, we're sorry you're having issues. We'd like to understand more about the problems you had so that we can investigate further. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth ### 1/5 — Nothing will load *2025-09-12* The flat chat won’t load the community chat won’t load and can’t do anything on the app at all **Developer response:** Thanks for reaching out, we're sorry to hear you haven't had a smooth experience so far. I want to reassure you that the team are working to improve the app experience ASAP, and I will provide an update as soon as they've deployed a fix. Thank you for your patience. - Beth ### 1/5 — Check out *2025-05-10* I am unable to check out on the app as there is no option to check out on the app. **Developer response:** Hi, thanks for reaching out. At the moment, it's not possible to check out via the app, so please check out by handing your keys in at reception in your accommodation building. You should have also received a check-out envelope with a guide on the back. Here's a link to our FAQs with more information: https://www.unitestudents.com/help/faq/checking-out/how-do-i-check-out. We hope this helps, and we'd love to hear your thoughts about other features available in the app! Thanks, Beth ### 1/5 — No access! *2025-04-13* Unable to log in. It only says that I have to confirm my booking on the website, which I have already done, yet it still doesn’t let me log in. **Developer response:** Thanks for getting in touch, we're sorry you're having issues. logging in. We'd like to understand more about the problems you had so that we can investigate further. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth ### 1/5 — ‘ *2024-10-22* I can’t open community and chats, and the Inbox. **Developer response:** Hi, thank you for contacting us and we're sorry to hear you're having issues with the app. There is no indication that any of these features are not working, so we're keen to understand why you aren't able to access them. Please send a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com with the reference code [AR2210] and we'll work to get to the bottom of this. Thanks, Beth ### 1/5 — App needs to be fixed *2024-09-11* I’ve downloaded the app and all I can see is a grey blank screen. I unable to view the community chat. **Developer response:** Hi, thanks again for your feedback. The team have been working hard behind the scenes and this issue should now be resolved. We just wanted to follow up and make sure that the app is working as it should for you? Please ensure that it is updated to the latest version. Thanks, Beth ### 1/5 — Unable to check in *2024-09-08* I downloaded the app and all that shows is a grey blank screen. I unable to view the community chat. The only page that is working is the chat for my flat. I’ve deleted the app several times and re downloaded it but still nothing. **Developer response:** Hi, thanks again for your feedback. The team have been working hard behind the scenes and this issue should now be resolved. We just wanted to follow up and make sure that the app is working as it should for you? Please ensure that it is updated to the latest version. Thanks, Beth ### 2/5 — Painfully slow to load the app *2025-09-13* It’s being incredibly slow to load anything but useful for talking to roommates for the first time **Developer response:** Thanks for reaching out, we're sorry to hear you haven't had a smooth experience so far. I want to reassure you that the team are working to improve the app experience ASAP, and I will provide an update as soon as they've deployed a fix. Thank you for your patience. - Beth ### 3/5 — Unable to login *2026-01-04* I have been trying to Login its saying server down **Developer response:** Thanks for getting in touch, we're sorry you're having issues signing in. We'd like to understand more about the problems you had so that we can investigate. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth ## Most praised reviews (8 highest-rated) ### 5/5 — nice app *2026-09-08* so goo ### 5/5 — 😍 *2026-07-22* Soooo helpful ### 5/5 — Areesha Azaz *2026-06-20* Amazing customer service and support ### 5/5 — Best app ever *2024-09-03* This updated app is more easier to navigate because you don’t have to wait ages for the chat to pop up and this new app lets you talk to your community such as pier quays **Developer response:** Thanks for the feedback, it's great to hear you're loving the new Unite Students app 🎉 Thanks, Beth ### 5/5 — much improved *2024-09-03* great app, but please make it so that your preferred name is the one that appears in chat rooms, or make the name editable 🙏 **Developer response:** We're so glad to hear you're loving our app 🙌 Thanks for your feedback, we're always looking for ways to improve so will share your suggestion with the wider team. Thanks, Beth ### 4/5 — Good app *2024-12-11* I prefer this app more than the old except that it does not notify you if a parcel is ready to be collected like the previous app **Developer response:** Hi, thanks for raising this. You should be notified when your parcel is ready to be collected, so please make sure that you have push notifications enabled by going to Account, then Settings, then App notifications. If you have them enabled, then please contact studentmobileappsupport@unitestudents.com with the reference code [AR1112] and we'll investigate. Thanks, Beth ### 3/5 — Something wrong with community feature *2025-11-20* I haven’t been able to use the community chat feature for like 3 weeks now. It keeps saying "something wrong, please try again" no matter what. I’ve tried other WiFi, mobile data, even switching devices—but nothing works 😭😭😭 **Developer response:** Thanks so much for getting in touch, we're really sorry you're having issues with Community Chat. We'd like to understand more about what's going on so we can look into this. Please send us a brief description explaining the steps you've taken to studentmobileappsupport@unitestudents.com. A screenshot or screen recording would also be super helpful! Thanks, Beth ### 3/5 — Order information *2025-10-26* It's troublesome to pay the rent on the website. And I can't view the order information on app. **Developer response:** Hi there, thank you for reaching out and sharing your feedback. We want to provide the best experience possible, so we're keen to understand the issues you've had when paying rent and viewing information. Please can you share more details about what you found difficult? We'll then pass your comments on to the team so we can look to improve the app. Thanks, Beth --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*