# United Automobile Insurance Co — user reviews > 32 indexed App Store user reviews of United Automobile Insurance Co by United automobile insurance company, rated 2.02/5 from 66 ratings. - Source: https://appshunter.io/ios/app/united-automobile-insurance-co/id868152074/reviews - App overview in markdown: https://appshunter.io/ios/app/united-automobile-insurance-co/id868152074.md - Rating breakdown: 5★ 12 · 4★ 1 · 3★ 2 · 2★ 2 · 1★ 45 ## Newest reviews (12 of 32) ### 3/5 — Basic *2024-01-25, version 2.0.3* It’s just a app ,nothing great but at least you can see the info , can’t add the cards to wallet or digitally!! ### 1/5 — Need update urgent *2020-01-24, version 1.0.10* I can’t open the app ### 1/5 — Horrible *2018-10-01, version 1.0.10* This app won’t even let me sign in says to download app from play store or AppStore. Really horrible!! I think all the ones with anything more than a 1 star are fake accounts or just people trying to make it seem good when they haven’t even tried using this awful app! ### 1/5 — Have Fun Paying Your Bill *2018-09-02, version 1.0.10* Horrible. Won't let me log in and always says I don't have the right credentials when I try to pay my bill. When I try to use the "forgot my password" feature nothing is sent either. ### 1/5 — New account *2018-08-08, version 1.0.10* I cannot even make a new account. It says that i have invalid credentials.... ### 1/5 — Useless *2016-12-11, version 1.0.5* Non existent customer service. What type of company is this? ### 1/5 — Won't open *2016-04-25, version 1.0.4* Please believe the reviews. This is garbage I open the app and all I get is a blank screen..I'm not even sure how to pay my insurance with these people 😖 ### 1/5 — Victim from Miami, Florida *2016-03-10, version 1.0.4* The worst company in the whole world the people should never be allowed to do business in the USA if I could give (-5 stars) I would be more than happy ### 1/5 — Garbage! *2015-11-22, version 1.0.4* Pretty much just as worthless as their website. All I keep getting is an Internal Service Error making literally impossible for me to pay my bills. Calling won't help either as they don't even pick up. ### 1/5 — Does not work !!! *2015-09-05, version 1.0.4* It won't open :( keeps saying I need to download app. Lol terrible ### 1/5 — Waste of everyone's time. *2015-08-16, version 1.0.4* The people that made this app wasted their time. The people at Apple that authorized this app wasted their time. Now I too have wasted my time. This app is about as sophisticated as a rock. No support for the IPhone 6 plus and the app is always down for "maintenance". Don't download this worthless piece of garbage. ### 1/5 — Worst Customer Service Ever! *2015-04-24, version 1.0.4* If I could give them no star that would be the grade I would give them. Every time I call to get help I get put on these long holds and then get past on to someone else and have to explain my whole situation again. I would not recommend United Auto Insurance to anyone ever! ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs Update *2025-06-17, version 2.0.3* Doesn’t have the newest year for me I need a 2007 and they only have the latest 2015 ### 1/5 — App *2024-05-11, version 2.0.3* App will not even open past first page ### 1/5 — App crashes so much *2023-11-19, version 2.0.3* It does ever work ### 1/5 — Bugs-Broken Features-Null Fields-Fetching and Saving Issues *2023-06-24, version 2.0.3* Unable to set reminder for payment via phone text message. Click submit changes and it attempts to save and icon spins indefinitely. Payments area didn’t work. Agent doesn’t have an email address or a profile picture. Unable to add endorsements, such as airbags. Unable to “Rate Changes”. All broken functions. Today I received a text message saying there is a new policy document available, it’s not. There is no app support, except a number that doesn’t have voicemail. I have trouble reaching my agent with phone number listed. I was able to get though once to a toll free number, which I found online somewhere. I don’t recall where I found it, but it’s not in the app. The app is old and poorly built. I have security concerns with this apps backend. Unaware of the security protocols preventing data theft. Typically, I would never write a complaint in an app review, this seems to be the only way to find help. If app is buggy, developed with an older programming language, no changes for the better in months, nor an app update since my policy started, I have concerns for my car insurance going forward. I hope I receive a developer response letting me know about these concerns. I’m on a monthly fixed income and losing insurance would be catastrophic for me at this time. ### 1/5 — Terrible!! *2023-02-22, version 2.0.3* This is the worst app ever. I download the app and whenever I go to log in ON THE APP it tells me to download and log in on the app so I never have access to anything. ### 1/5 — Needs to go out of business *2021-10-08, version 2.0.3* Worst company ever I can never get in contact with anyone Mr. Anthony Orsini never returned calls and calls himself a manager I was hit by an uninsured person July it’s October still no car they don’t want to pay for my alignment tire or rim because it’s on the passenger side and they don’t feel it’s related ummm hello what do they expect to happen if someone runs a red light the body shop told them it was related and they still refused to pay $481 ### 1/5 — Horrible app *2021-07-02, version 1.0.10* Very bad ### 1/5 — Smh *2020-11-09, version 1.0.10* This app is beyond Terrible. Not only does it look outdated you can’t even sign in or get anything accomplished. Please fix. ### 1/5 — The app doesn’t work *2020-09-23, version 1.0.10* It just shows that it’s loading but nothing ever shows up. ### 1/5 — Son ladrones *2020-07-23, version 1.0.10* Uaic son ladrones y no pagan los accidentes que cometen sus cliente... un cliente negligente le pego a mi carro yo tenia el derecho de doblar a la izquierda y su cliente venía saliendo del lugar a donde yo estaba entrando por derecho yo tengo el privilegio de entrar primero y su cliente esperar en el sign de stop ,pero ella no espero y golpeó mi carro en la parte de atrás ... Uaic they are thieves and they do not pay for the accidents that their clients commit ... a negligent client hit my car I had the right to turn left and their client was leaving the place where I was entering by right I have the privilege of going in first and her client waiting at the stop sign, but she didn't wait and hit my car in the back ## Most praised reviews (10 highest-rated) ### 5/5 — Best insurance company *2022-12-22, version 2.0.3* Customer since 2020 better than Allstate ### 5/5 — Great company *2019-08-28, version 1.0.10* I could not login and called the company and they found that email provided by agent was incorrect. They were able to set me up and process my payment. The customer service was very helpful and understood the issue and waived my late fees... great customer service thank you ### 5/5 — Great App! *2014-06-03, version 1.0.1* This app is so helpful in keeping your policy active while on the go. Very Good ### 5/5 — Great App! *2014-05-21, version 1.0.0* This app makes managing my policy easy! ### 5/5 — Great! *2014-05-20, version 1.0.0* The app is very user friendly and will make it easier for me to access my policy. ### 5/5 — Manager *2014-05-20, version 1.0.0* Great job on creating this app. Not only can you make a payment but you can get your ID card! ### 5/5 — Good job *2014-05-20, version 1.0.0* This app is great ### 5/5 — Ana *2014-05-20, version 1.0.0* Works great. ### 4/5 — Works fine *2015-01-08, version 1.0.4* The new update makes the app more sleek and easy to use . Thanks for that !! ### 3/5 — Error with zip code in auto payment *2025-11-21, version 2.0.3* Tried changing the card auto pay option but it says the card I put has wrong zip code on file. (But I just got the card not too long ago to the same address on file). Called my agent and she said to use the app to avoid a payment. Registered through the app and it gave me the main office number and they said it’s nothing they could do. They dont have the tools to help … starting to think the main office is there for the pretty building. lol. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*