# United Community Credit Union — user reviews

> 11 indexed App Store user reviews of United Community Credit Union by United Community Credit Union, rated 4.78/5 from 691 ratings.

- Source: https://appshunter.io/ios/app/united-community-credit-union/id1155210636/reviews
- App overview in markdown: https://appshunter.io/ios/app/united-community-credit-union/id1155210636.md
- Rating breakdown: 5★ 621 · 4★ 32 · 3★ 12 · 2★ 9 · 1★ 17

## What do users think of United Community Credit Union?

Overall sentiment: negative

**Pros**

- 👍 Helpful and friendly tellers
- 📱 Convenient mobile app functionality
- ⭐ Long-term customer satisfaction
- 💼 Reliable banking services overall

**Cons**

- 🐛 Frequent app crashes and glitches
- 🔐 Excessive password change requirements
- ⏰ No weekend customer service availability
- 🚫 Limited transaction visibility in app
- 💸 Restricted money transfer capabilities
- ⚠️ Poor communication about updates and issues
- 📊 Unclear dividend qualification criteria

**Commonly reported bugs**

- App crashes immediately after login
- Login credential errors despite correct information
- App stops working during updates without notification
- Zelle transfers not appearing in account
- Zelle feature not visible in app despite integration
- Unable to transfer money to all accounts
- Debit card purchase limits without explanation

**Most requested features**

- Display total balance across all accounts in app
- Improved Zelle integration and visibility
- Weekend customer service support
- Better in-app transaction history display

## Most critical reviews (10 lowest-rated)

### 1/5 — Credit card

*2024-04-08*

Not able to see transactions on card

### 1/5 — Good, locally. Terrible on weekends

*2024-04-06*

I’ve banked with UCCU for nearly 6 years. In the last year, they have been terrible. They is often issues logging into the app. Recently they had updates where I couldn’t access the app at all that day. It continued to say that my credentials were incorrect, when they were, in fact, not. There was no heads up regarding updates or issues. Additionally, a couple a weeks ago, there was a notice about a limit on debit card purchases one day. Never heard of that in my whole life. There was not information about a timeframe either. 

They also have no customer service on the weekends so if you have an issue on, arguably, the most frequently used financial institution days of the week for consumers, you’re phucked. Such is the case for me today. I am unable to get into my account to use Zelle. Hate it here.

### 1/5 — Mobile App

*2023-05-20*

This app was working great, now it just stop working all of a sudden.  We call credit union and they keep saying it’s updating.  Wow it’s been updating for a week now.  Still doesn’t work.  I will be changing credit unions!

### 1/5 — Terrible app

*2023-01-01*

It keeps crashing on me. It never lets me look at my transactions m. It crashes and closes the app within a second or two of logging in.

### 1/5 — Bad app

*2022-11-01*

I used to have no issue getting my qualifications for my dividends. Now it says that I do not check my account enough. I definitely check my account every two or three days.

### 1/5 — Zelle transfer

*2021-12-13*

So I go to my Zelle app and it says to go back to my banking app because now y’all are onboard with Zelle. But why is it that I don’t see it on the app? Because I’m not the only one that’s frustrated with this.

### 1/5 — Zelle transfer

*2021-11-27*

I got sent money from zelle and it didn’t transfer to my account but it said to go on the banking app and I go on and it still isn’t there how do I get that money

### 2/5 — Ugh

*2024-10-31*

We have to change our password every 2-3 months and can not transfer money to all of our accounts

### 4/5 — Love the app but I wish it had one more thing!

*2020-01-15*

Love the app! Wish it can show me the over all total amount of all of my accounts. Like how the website display it! :)

### 5/5 — Great bank

*2023-12-29*

I have never had problems at this bank, and the tellers are always so helpfull

## Most praised reviews (1 highest-rated)

### 5/5 — Review

*2023-04-17*

Love the app it’s very convenient. My husband and I have been customers for many years because we are pleased with service

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*